Consumer Cellular

Complaint: [redacted]
I am rejecting this response because: There is a part in this Response that is a LIE! yes they told me that the number are randomly chose but they did not State "And once the phone number was changed the original number could not be retrieved. The agent verified that Ms. [redacted] wanted the new number baseed on the Zip code [redacted], then procedded the request."  The agent told me that the number was going to be [redacted] number I told them NO! Do not change the number, they tryed to tell me this was a Woodson Texas number well they LIE it is not a Woodson, Texas number their is not a SOUL in Woodson with this number. Woodson Texas number are [redacted] NOT [redacted]. I'm requesting that the Owner of Consumer Cellular be Notified and to have him have my nuimber returned to me.   [redacted]   The [redacted] ZIP Code for Woodson, Texas. and Prefix number is [redacted]  not the number they are trying to give me.
Sincerely,
[redacted]

March 2, 2016 Revdex.com Complaint ID [redacted] (Customer # [redacted]) Dear Revdex.com, After receiving this complaint I reached out to our returns Supervisor to research the missing Doro phone. We have located the phone and determined it was received. We sincerely apologize...

for the oversight – this is an atypical occurrence. The return has been processed and a credit of $53.00 has been issued to the credit card ending [redacted]. The full $121.90 Mr. [redacted] paid has now been refunded. Please allow 24 to 72 hours for the additional funds to appear on the account, depending on the bank’s policies. Thank you for contacting us regarding this complaint and allowing the opportunity to respond. Sincerely, JESSICA H[redacted] CORPORATE EXECUTIVE RESOLUTION SPECIALIST

Revdex.com [redacted]Dear Revdex.com,Thank you for contacting us regarding this complaint and allowing the opportunity to respond. 411 is athird party provider. Consumer Cellular does not have control over their operations. They send us a billto pass on to the customer. We provide a toll free...

411 service, which is discussed in our welcome packetthat the customer receives, which is 1-800-FREE-411.As a courtesy I have waived the late fee and have given credit for half the cost of the 411 calls. Theremaining balance on the account is 6.66 because taxes were also adjusted. The remaining balance willneed to be paid by 7/21/2017 or the account will be subject to additional late fees and collection efforts.Sincerely,TINA G[redacted]CORPORATE EXECUTIVE RESOLUTION SPECIALISTT 800.686.4460 F [email protected]

October 30, 2015 Revdex.com [redacted] Dear Revdex.com, On 9/1/2015 when the customer paid her invoice, the amount owing was $29.10. She paid $18.86 leaving a balance of $10.24. The $10.24 was waived and she was not charged anything further. The customer...

account is at a zero balance and is closed. Thank you for contacting us regarding this complaint and allowing the opportunity to respond. Sincerely, TINA G[redacted]@ConsumerCellular.com www.ConsumerCellular.com

Dear Revdex.com, Thank you for contacting us regarding this complaint and allowing the opportunity to respond. We have been in contact with Mr. [redacted] and we are aware of the issue. Data and text comes as a package and while we can temporarily try to remove one of the features, it is not...

designed to work this way and the system will add the feature back on. I am working with our website development team to either remove the ability or add a disclaimer. I hope to have this resolution in place soon. For Mr. [redacted], we credited the price plan difference and the overages. He has also been advised that going forward we cannot guarantee that the service will stay deactivated if he has a connect package, so that he can monitor this in the future.

Unfortunately, based on the information provided, I cannot locate an account. I will need the account holder's name and the account number or the cell phone number.
 
Thank you.
 
Tina G[redacted]

Complaint: [redacted]I am rejecting this response because:  The response sent from Consumer Cellular is SO incorrect.  Dave called us only one time that we are aware of.  That was on 7-19-16.  I personally spoke to him.  He told me that Square Trade had informed him that our new phone had been shipped 7-16-16 and it should arrive in 3-5 days.  I told him that we were leaving on vacation on 7-20-16 and would return on 7-22-16, which was a Friday.  I explained that we would be home in time to receive our mail, that my mail came about 2pm, and then I would know if the phone had indeed been shipped like I was told.  Dave said to me that he would call me on 7-23-16, which was a Saturday, to verify that we had received the phone.  I sarcastically responded to Dave, "that would be nice", because Dave had NEVER returned ANY calls that he said he would.  I don't know where Consumer Cellular is coming up with these dates that Dave called us, but he didn't talk to us those dates, unless we placed the calls to him.  He MAY have called when we were not home, but I have no messages on my phone service saying he called!  As far as Dave not working on certain days, my husband talked to him on at least one occasion that Dave told him that was not his regular day to work, and we were never informed of what his USUAL days that he worked were.  That was the big frustration in us having to call Consumer Cellular, we could never talk to the same person, and each new person we talked to told us a different story!  So, this answer is not only not acceptable, but a bunch of lies!  Now I am more upset than I was when I filed the complaint, and I really didn't that was possible!!!!Sincerely,[redacted]

tell me what consumer cellulars response is in english. I dont know what they responded

Complaint: [redacted]I am rejecting this response because:I am so tired of Consumer Cellular acting as if they did everything in their power to resolve issues.
I am not the first person that I know personally that this company has screwed over.  They are a dishonest company and should be further looked into.  If the way they have treated me and my service over the past year is any indication of how they treat other customers, shame on them!  A customer shouldn't have to call so many times with issues that stemmed from the beginning of service.
They need to train their employees so that each one gives out the same information as the last, oh except with their favorite line master reset.  They should train their employees on giving the correct solutions, not completely incorrect instructions along with adding new accounts without the customer even knowing, and to be respectful to customers and not say really rude and unnecessary things to them.  It's terrible that companies like this can still be in business.  
I will pay my final bill, that was never the issue, as I have always paid my bill with Consumer Cellular.  I am just trying to get the word out there that this company is horrible and needs to be looked into and doesn't deserve a final bill!Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because: The phone was never delivered to me.  It was sent to my daughter in New York.  I  was told this by the consumer cellular rep. I spoke with.  I never saw a service agreement.  This can be verified because the Bank of America spokesperson was on the line with me.  It was she who called consumer cellular and then brought me on the line.  Again Consumer Cellular is lying stating they sent me the phone and the agreement.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:When the tech from consumer cellular had me go thru the process of stripping the phones set up, it prevented me from ever being able to use my programmed password. Which by the way was not forgotten.  The password was written on paper tape right on the phone and used to make the first call. [redacted] said the actions by the tech was wrong and resulted in the destruction of key software. As for me not knowing my wi-fi password, irrelevant, this is a stand alone cell phone device which I should be able to make cell calls on independently of wi-fi. The actions of the tech having me strip the phone caused irreparable damage that I would never be able to recover from. They still closed my account without permission. I expect them to stand behind their 100% Satisfaction Guaranteed Promise. My only mistake was doing exactly what consumer Cellular's tech thought I should do. There was nothing I could have done differently. I had a problem with their phone, asked for help, did exactly what there expert tech said to do, and my new phone is destroyed. I expect a full refund.
Sincerely,
[redacted]

Dear Revdex.com, Thank you for contacting us regarding this complaint and allowing the opportunity to respond. We received Ms. [redacted] request to cancel on 6/9/2017 and the account is cancelled. We also responded to her email. There will be a final invoice that will generate for...

the dates of 5/18/2017 – 6/9/2017.

Revdex.com [redacted] RE: [redacted]Thank you for contacting us regarding this complaint and allowing the opportunity to respond. Itappears that [redacted] called us just yesterday to add [redacted] onto the account so that we could release theunlock code to him. The code for the phone is...

[redacted]. We cannot guarantee that evenwith an unlock code, that the phone will be usable on any other service.Sincerely,TINA G[redacted]CORPORATE EXECUTIVE RESOLUTION SPECIALISTT 800.686.4460 F [email protected]

Revdex.com Complaint ID: [redacted] (Customer # [redacted]) Dear Revdex.com, Thank you for contacting us regarding this complaint and allowing the opportunity to respond. This account could have been resolved much more quickly and easily if the customer had not pursued multiple chargebacks with...

the credit card company. Because there was no usage, we have cleared the account balance, nothing will be due on the account. If we can be of further assistance please let us know. Sincerely,

Dear Revdex.com,Thank you for contacting us regarding this complaint and allowing the opportunity to respond. This account was cancelled as Ms. [redacted] requested by email on May 28, 2013. We have not been contacted regarding the account since. The account balance was sent to an outside collections agency in...

2013 and any remaining balance is due to them, not to Consumer Cellular.
The collections agency may add interest charges, fees or report to a credit bureau, but Consumer Cellular has not. Questions about the current amount due or making payment arrangements should be referred to Professional Credit Service (PCS) at 800-972-1635.
Sincerely,JESSICA H[redacted]CORPORATE EXECUTIVE RESOLUTION SPECIALIST T 800.686.4460 F 503.675.8989 [email protected] www.ConsumerCellular.com

Please see our attached response. Thank you.
 
Revdex.com Complaint ID: [redacted] (Customer # [redacted]) Dear Revdex.com, Thank you for contacting us regarding this complaint and allowing the opportunity to respond. Mr. [redacted] account was opened 12/26/2014 via our website. Starting...

12/28/2014, we received a number of emails from the customer for assistance with his service. The customer also indicated he couldn’t call us and could only communicate in writing. We did our best to assist the customer by email but asked Mr. [redacted] multiple times to call us as troubleshooting is very difficult by email instead of real-time over the phone. Mr. [redacted] finally called in to customer service from his cell phone on 1/22/2015. We also received emails from him throughout February, however there was no request to cancel service and the service continued to be used. The last date of usage was 3/23/2015 when the service was interrupted for non- payment. There was usage throughout the time the service was active and a payment has never been made. The invoices due on the account are valid. At this time $83.31 is due for services provided from 12/26/2014 through 3/23/2015. There have also been four $10 late fees accrued since payment wasn’t received. We will waive three of the late fees if the remaining balance of $53.31 is paid no later than 8/15/2015. If payment is not made or payment arrangements are not set, the account will continue the collections process. Sincerely, JESSICA H[redacted]

August 22, 2017 Revdex.com [redacted] Dear Revdex.com, Thank you for contacting us regarding this complaint and allowing the opportunity to respond. Ms. [redacted] was on the 5GB data plan for $40.00 and the unlimited minute plan for $30.00. There were no overages on her invoices, just the taxes that are added. The first invoice was for the dates of 5/12/2017 – 6/11/2017 in the amount of $76.22. The next invoice was for the service dates of 6/12/2017 – 7/5/2017 and it was prorated in the amount of $67.62. There was usage up through 7/5/2017. One late fee has also accrued in the amount of $10.64. These amount are valid but as a courtesy I have lowered one of her invoices, due to using less voice minutes than the plan she had been on. I have also waived the late fee. Her amount owed is lowered from $154.48 to $122.03. I recommend that Ms. [redacted] call us as soon as possible to make payment arrangements before additional late fees accrue. Sincerely, TINA G[redacted] CORPORATE EXECUTIVE RESOLUTION SPECIALIST T 800.686.4460 F 503.675.8989 [email protected] www.ConsumerCellular.co...⇄

Please see attached.June 13, 2017Revdex.com Complaint ID [redacted] (Customer # [redacted])Dear Revdex.com,Our apologies; the invoice Ms. [redacted] received was already in process when we handled her initialcomplaint. That balance was also waived. Unless service is reinstated, no further invoices shouldgenerate. Thank you for contacting us with this additional information and allowing the opportunity torespond.Sincerely,[redacted]CORPORATE EXECUTIVE RESOLUTION SPECIALISTT 800.686.4460 F [email protected]

Complaint: [redacted]I am rejecting this response because:
This is ridiculous!  I am 74 years old and do not appreciate being taken advantage of!  I returned the new phone you sent me because I didn't ask for you to send me a new one.  I asked for a refund.  I DO NOT HAVE SERVICE WITH YOU!  I discontinued my service back in January because you would not replace my phone that I could not use and I needed a cell phone for emergencies!  A refund is the only solution to this issue.  If you go back and look at my service time with you, you will see that I hardly ever used the phone to start with.  Just give me my money back. Sincerely,[redacted]