Consumer Cellular

Complaint: [redacted]
I am rejecting this response because: they have not left any messages; they call during my work hours; the last time I used my work phone they took over an hour of my work time; they do not want to resolve this issue of fixing my texts.  All they have to do is either send me a new phone or fix their texting system.
Sincerely,
[redacted]

Dear Revdex.com, Thank you for contacting us regarding this complaint and allowing the opportunity to respond. Mr. [redacted] did not send the request to cancel his account until after we were closed on 7/5/2016. We closed his account the following day on 7/3/2016. As a courtesy I have...

backdated the cancellation to 7/5/2016. Mr. [redacted] will be receiving a final prorated invoice for the last portion of service through 7/5/2016. This invoice should generate within the next two weeks. Sincerely, TINA G[redacted] CORPORATE EXECUTIVE RESOLUTION SPECIALIST T 800.686.4460 F 503.675.8989 [email protected] www.ConsumerCellular.co...⇄

Thank you for contacting us regarding this complaint and allowing the opportunity to respond. Mr. [redacted] has had two accounts with Consumer Cellular. The first was active 6/4/2014 and cancelled 10/12/2014. The second account was opened on 5/30/2015 and remains active. Both of these...

account were opened by the customer via our website. The accounts were not opened over the phone with an agent. Consumer Cellular always processes a credit check through Equifax when an account is opened. Consumer Cellular does not currently report payment histories to credit bureaus and we do not remove credit inquiries. The credit check is valid and required to open an account. Notification that a credit check will be processed is on the screen when information is collected to place an order and start an account. Screenshots from our website are below: If “View our credit terms” is clicked, this additional information is provided: [redacted] 800-686-4460 ? www.ConsumerCellular.com ? [email protected] If a customer has concerns about their credit results or that we made a credit inquiry, Equifax has an online process for Credit Disputes. With that said, the credit check was valid and not processed in error, so it’s possible Equifax will not remove the inquiry. To begin the dispute process, a customer should go to the website below, or write to Equifax at the address below. https://www.ai.equifax.com/CreditInvestigation/ Equifax P.O. Box [redacted] Atlanta, GA 30374 Please note that if the dispute is mailed in, the results of the investigation will be mailed to the customer instead of delivered online, which may take additional time due to US mail delivery. Equifax will notify the customer of the results of the investigation within 30 days of the request (45 days if the dispute is based upon a free annual credit file disclosure). The local number that Mr. [redacted] referred tp connects to the same phone queues as our toll free numbers. The corporate office does not have a switchboard operator or contact number for incoming calls. As Mr. [redacted] requested, Holly, one of our Resolution Specialists, called and spoke to him today. Holly explained our position and the credit check requirement for service. If we can be of further assistance, please let us know.

July 6, 2016Revdex.com [redacted]Carl M[redacted]Dear Revdex.com,Thank you for contacting us regarding this complaint and allowing the opportunity to respond. The last payment we received was on 5/11/2016. There is a past due payment of $53.51 which was due on 6/12/2016 and another invoice of...

$53.51 which will be due on 7/13/2016. It is the missing June payment that caused the account to be suspended due to non-payment.We would be happy to research for the payment that the customer states she mailed in. To do so we will need the following information:• Date the check was cashed – customer must call the number on the receipt to verify with the money order provider the specific date. This is not going to be the same as the purchase date.• Amount of the check• Check numberSincerely,TINA G[redacted]CORPORATE EXECUTIVE RESOLUTION SPECIALIST T [redacted]@ConsumerCellular.com www.ConsumerCellular.com

Revdex.com:I received an email from Consumer Cellular on 8/25/15, of their intent to refund me a total of $477.00 on 8/25/15.  I was charged $450.00 for the Apple IPhone and $102.00 adjustment fee ($450.00 + $102.00 = $552.00). The difference of $75.00 I will accept if not refundable.  I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Dear Revdex.com, Thank you for contacting us regarding this complaint and allowing the opportunity to respond. There was usage on the phone lines up to the day that we suspended the account. I have provided as much credit as we are willing to provide and the credits were applied to the amount still owed on the account. The remaining charges are valid. There were a total of 3 lines of service. I provided a credit towards 6 invoices for the cost of the hot spot. I also provided credit towards the plan cost on two invoices based on usage. No further credits are due. Sincerely, TINA G[redacted]

Thank you for contacting us regarding this complaint and allowing the opportunity to respond. We havespoken with Ms. [redacted] a few times. In each instance that we have spoken with her we have tried toassist however our agents have been yelled at. This makes it very difficult to assist the customer....

We didadvise her that there was an outage with Tmobile and that voicemail services were down but were beingaddressed. We offered to send a new SIM card once and the customer declined.
I will send the customer a new SIM card to move her to the AT&T service. Delivery takes 3-5 businessdays to arrive. Once the SIM card has arrived, she may contact us and we can walk her through insertingit into the phone and we will transfer her phone number to the other service.
Sincerely,
TINA G[redacted]CORPORATE EXECUTIVE RESOLUTION SPECIALISTT 800.686.4460 F [email protected]

February 2, 2018 Revdex.com 12659365 [redacted] Dear Revdex.com, Thank you for contacting us regarding this complaint and allowing the opportunity to respond. Mr. [redacted] had service with us from 3/8/2017 – 6/28/2017 when we cancelled the account due to non-payment. There...

were numerous unpaid invoices, which is why the invoice became so high. Here are the invoices that the customer owed prior to sending the account to collections. SERVICE DATES INVOICE AMOUNT UNPAID 4/7/2017 – 5/6/2017 36.29 5/7/2017 – 6/6/2017 36.29 6/7/2017 – 7/6/2017 37.58 LATE FEE ACCRUED 10.00 If the customer would like to settle this debt, they may call Professional Credit Service at 1-972-1635. Sincerely, TINA G[redacted] CORPORATE EXECUTIVE RESOLUTION SPECIALIST T 800.686.4460 F 503.675.8989 [redacted]@ConsumerCellular.com www.ConsumerCellular.com

Dear Revdex.com, Thank you for contacting us regarding this complaint and allowing the opportunity to respond. Ms. [redacted] account was opened via our website on 11/22/2015 and a free SIM card was ordered to use in her existing phone. We did not receive any contact from Ms. [redacted] until she...

sent us an email on 2/17/2016 asking to cancel her account (see page 2). Invoices were sent because Ms. [redacted] had an active account from 11/22/15 through 2/17/16. No payments were made and we were not contacted in response to the three invoices we sent. Ms. [redacted] did not contact us to dispute the balance owed or give us any indication that there was a problem. As there was no usage and only a free SIM card was ordered, we have waived the balance due. If Ms. [redacted] decides to start service in the future, we just request that she contact us to allow the opportunity to resolve any problems or questions with her account.

Dear Revdex.com,
My apologies to Ms. [redacted], this issue was not handled as well as I would have liked. She did contact uspromptly to let us know that the phone was missing and when a refund was refused, she filed a disputewith her card company. We refunded the money back to her but because it was viewed as...

a valid chargefor the cost of the phone, the amount was put onto the account as owed along with a $25.00 late fee.
After review of Ms. [redacted]’s account I have cleared the balance. We have already refunded the money forthe phone to her card company and she should see this back on her card within 30 days.
Thank you for contacting us regarding this complaint and allowing the opportunity to respond.
Sincerely,TINA G[redacted]CORPORATE EXECUTIVE RESOLUTION SPECIALISTT 800.686.4460 F 503.675.8989Corporate.Resolution@ConsumerCellular.comwww.ConsumerCellular.com

Complaint: [redacted]I am rejecting this response because:  The 30 day free trial fell WELL within the parameters, plus for a non-senior, the explanation is super hard to understand plus I was not told of the UNITS issue PLUS being a senior and this phone GEARED for seniors, it is NOT acceptable to have these so-called hidden terms that I was not made aware of through my various contacts with CC until I filed the complaint.
I will not pay and they should modify the salespeople to report and explain exactly what the UNIT issue means PLUS I would not have joined if I had to sit and wonder how many units I were using during their free trial.
Company is deceptive in their practices in my view and I want my opinion stated as such and especially deceptive to SENIOR CITIZENS.
I want my bill balance bought to zero.
This company is offensive to everyone, but especially to seniors.Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]