Consumer Cellular

Dear Revdex.comThank you for contacting us regarding this complaint and allowing the opportunity to respondWhen a customer cancels an account with Easy Pay on it, the balance still owed on the phone becomes due immediatelyMs*** account was cancelled on 10/11/when her phone number was
transferred to another providerThe balance owed on the phone, of $150.00, became due and the payment was taken on 10/12/2017.On 10/13/we received Ms*** phone back and she was refunded three amounts; these amounts are being refunded to the cards from which payments were made.$to a card ending in 4904$to a card ending in 8985$to a card ending in 8985Total refund: $218.50Sincerely.TINA G***

Dear Revdex.com, Thank you for contacting us regarding this complaint and allowing the opportunity to respondWhen a customer is returning a phone to Consumer Cellular, it needs to be in like-new conditionIf it is not in like-new condition and has damage, the customer should call
SquareTrade to file a claim, if they have SquareTradeWhen the phone came back to us it had physical damage and the return was denied. As a one-time courtesy, we have reached out to the customer and we will allow the physically damaged phone to be returnedOnce we have it back in our possession, we will waive the charge of the replacement phone that was sent to the customer. Sincerely, TINA G***

Dear Revdex.com, We sent Ms*** a SIM card to switch to the ***serviceThe new SIM card will arrive in just a few daysI’ll have someone reach out to her today to give her further instruction. Thank you for allowing us the opportunity to respond

Revdex.com *** *** *** *** Dear Revdex.com, As the customer stated in her initial complaint, she started service with us on 8/27/When a customer is with us for less than a full month, we prorate the monthly cost as well as the available minutesIf I were to make an adjustment to the start time of her service I would also have to prorate the available minutesThis will not help the customer because the usage was high enough to warrant a full month of service with no prorationIf I modified the start date to reflect the delivery date, as well as prorate the available minutes, she would have an even larger billI don’t understand what the customer is referring to when she says “usage alerts”We send usage alerts to customers when they reach 75%, 100%, 125% and 150% of their plans usageThis allows the customer the ability to either slow down their usage or call us and change their plan to avoid overagesWe also allow the customer to move their plan down at any time if their usage is lower and we encourage them to do soWhether or not Ms*** was on the minute plan initially is not in debateShe changed her plan and at the end of the bill cycle the plan she was on was how she was invoicedI have already lowered Ms*** invoice for herWe will not be providing further creditsThank you for contacting us regarding this complaint and allowing the opportunity to respondSincerely, TINA G***

Revdex.com *** *** ***
Dear Revdex.com,Thank you for contacting us regarding this complaint and allowing the opportunity to respondWe havebeen trying to reach the customer so that we can call Apple with the customer and assist in getting herthe AppleCare refundWe’ve attempted to call times and I have also emailed her but we have beenunsuccessfulAt this time there isn’t anything further we can do to assist. If Ms*** would like us to assist her, she can reply back to this complaint, or to the email Ipreviously sent her, and we would be more than willing to helpThe iPhone has already been refunded.Sincerely,TINA G***CORPORATE EXECUTIVE RESOLUTION SPECIALISTT F [email protected]

Complaint: ***I am rejecting this response because:
I did not receive either of those emailsIf I had I would have respondedThe statement that they went through Consumer Cellular's servers and therefore I must have received them is questionableThose emails were never sent to meA usage alert sen Novwould not have any impact on an October billI was not monitoring usage because I was recovering from a heart attack and surgery
Consumer Cellular is not the kind of business I wish to deal withExtra fees crop up all the time, and Customer Service lies about its actions when complaints are madeIt is clear this cannot be resolved, and customer goodwill is not important to Consumer CellularAll the ads in the world don't make up for poor customer service or angry former customers
I will pay this bill today, and begin the New Year with a new carrier.Sincerely,*** ***

Dear Revdex.com,
Thank you for contacting us regarding this complaint and allowing the opportunity to respondWe showin our records that the transfer to the other provider completed on approximately 10/10/andthere were incoming calls to that number on our service through hat date
The final
invoicing is valid however I have provided a credit of $for the 11th and 12th where therewas no usage but the customer was billedIt may take up to weeks for the customer to receive thosefunds
Sincerely,
TINA G***CORPORATE EXECUTIVE RESOLUTION SPECIALISTT F 503.675.8989Corporate.Resolution@ConsumerCellular.comwww.ConsumerCellular.com

Complaint: ***
I am rejecting this response because: We are looking for a credit of the text and data plan that was turned off on the web site on or around 5/8/ This portion of the plan is $and as they can tell, texting was not used and the data after CC allowed the plan to automatically turn on was generated by the phone, not the user I am looking for $plus all applicable taxes
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: The facts are incorrectThe first replacement phone stayed at the post office until they returned to consumer cellular. The phone I returned was new as I just bought it the damages consumer cellular claimed were not there when I shipped itThe second phone sent to me I had my husband pick it up as I needed a workable phone, however, consumer cellular lack to tell that they were charging me in the next couple of days for a second phone. The second phone should have been a replacement and should not have been charged to my account without notifying me. Consumer Cellular automatically debit my account for $for a phone that I needed to set up. When I called them, they said to send the other phone back leaving me without a device since the first replacement was defective. They took advantage of me, they charged my account without my consent putiing a financial burden on me. I was not able to speak to any reasonable person. I explained many times that if I send the second phone back they will leave me without a working phone. To add insult to injury, they will not unlock the defective phone they forced on me so I could not sell it or have any family member use it with their service. my so contract with them was one phone, one line not two phone one line. I was forced to cancel the service as I wasn't getting anywhere with them. I am an honest, hard working senior citizen and I pay my bills on time. They should pay for all my inconveniences, refund the last payment I made, and not be allowed to do this to any senior citizen or any other person. And I am not the only one that they have done this toI posted on Facebook and these are a few responses. *** *** *** *** *** *** *** *** * *** *** * *** *** *** *** *** *** *** * *** *** *** * *** *** ** *** *** *** * *** ** ** *** *** *** *** *** *** *** *** ** *** *** *** ** *** ** *** *** *** *** ** *** ** * *** * *** *** ** *** *** *** *** ** *** *** *** * *** *** *** *** *** ** *** * *** ** *** * *** *** *** *** *** *** *** *** *** * *** ** *** *** ** *** *** *** * ***I am sure there many more that had bad experiences with themIn addition, they should change their Terms and ConditionsThe terms and conditions states: 'If you bought a Device from Consumer Cellular, it may have been programmed with a SIM lock" This statement is misleading it should state that all devices will be locked with a sim lock until you have been with them for monthsThis is an example of advertisement as you have to be with the company for months for your phone to be unlocked meaning is a months contract, They advertised there is no Contract. Their response is a classic example of bad customer service
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:
The telephone conversation transcription Consumer Cellular came up with is completely fabricated. I talked to a female employee on February 20, and she is the one who came up with the idea that the $monthly charge for January would be waived. There is no reason that Consumer Cellular would not have charged my credit card for $on March unless it was because its female employee had waived it. Someone at Consumer Cellular did not like the idea that the $charge had been waived, and that is why they sent me another statement showing a past due balance of $35.80. Sincerely,*** ***

Revdex.com *** *** ***Dear Revdex.com,Thank you for contacting us regarding this complaint and allowing the opportunity to respondMs.***’s account was cancelled on 8/1/however her phone number had transferred to anotherprovider on 7/21/An invoice had generated in the amount of
$84.96.Due to the mismatch in the account cancelling versus when the number transferred out, we backdatedthe cancellation to 7/21/and we also adjusted the invoice based on the amount of usageThisprovided Ms*** with two credits, one for $and another for $38.23; total $in creditsAfterthe credits were applied it left a remainder for Ms*** to pay of $which was for the service usedthrough 7/21/2016.Ms*** did not pay the balance amount immediately, and over a four month period, three late feesaccruedWhen Ms*** contacted us on 10/9/and we waived two late feesShe still did not paythe balance and the third late fee accruedShe contacted us in November to pay the remaining balanceand we removed the third late fee.Ms***’s account is at a zero balance.Sincerely,TINA G***CORPORATE EXECUTIVE RESOLUTION SPECIALISTT F [email protected]

anuary 25, 2018 Revdex.com Complaint ID 12612407 MrStu D*** Dear Revdex.com, Thank you for contacting us regarding this complaint and allowing the opportunity to respond. Consumer Cellular is not providing service to Mr***’ voicemail and we are unable to troubleshoot any issuesWe recommend Mr*** contact his current carrier for assistance. Sincerely, JESSICA H***

Complaint: ***
I am rejecting this response because: I WAS ON THE 3GB PLAN TO START THE MONTH I CALLED ON THE 23RD SPOKE TO A SUPERVISER WAS TOLD THERE WAS AN ERROR AND I SHOULD NOT HAVE BEEN UPGRADED AND TO CALL BACK AFTER THE BILLING CYCLE TO GET A CREDIT. BASED ON THAT CALL I STOPPED USING THE DATA PORTION OF MY ACCOUNTI CALLED BACK AS THEY SAID TO DO AND THEY GAVE ME THIS EMAIL ADDRESS
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: We were NEVER able to use this phone. No service at our address. No service on road regionally. No Service. Why pay for nothing? We wasted over $for a phone for a non-performing service
Sincerely,
*** And *** ***

Complaint: ***
I am rejecting this response because Consumer Cellular did not provide the service promised, and the service I paid forIf you ordered, paid for and were promised a full take-out meal delivered from a restaurant, and then discovered you only received bread, wouldn't you feel your money was taken from you?
Consumer Cellular did not deliver what was promised, and are now saying that's good enough, because they deliveredThey are being dishonest
Disappointed again,
*** ***

Please see our attached response
January 14, 2016 Revdex.com Complaint ID *** *** *** (Customer # ***) Dear Revdex.com, Thank you for contacting us regarding this complaint and allowing the opportunity to respondThis Consumer Cellular account was opened in one of our
retail partner stores on 12/27/Two Apple iPhone 6s 64GB were purchased for $1200.00. The account was closed as fraud when *** and *** *** contacted us on 12/31/We initially requested a copy of Ms*** identity theft police reportAfter further review, our billing department is comfortable declaring this account as fraud without further documentation. The balance due on the account has been cleared and nothing is owed by Ms***We would like to thank the customers for bringing the matter to our attention and hope that the identity theft problems Ms*** has experienced do not continue to occurIf we can be of further assistance, please let us know. Sincerely, JESSICA H*** CORPORATE EXECUTIVE RESOLUTION SPECIALIST

Dear Revdex.com, Thank you for contacting us regarding this completing and allowing the opportunity to respondConsumer Cellular was initially contacted 07/06/to get assistance with the activation for *** and *** new line of service for the phone number ending in ***The number transfer from
the previous provider was incomplete due to a missing PIN number from the old service provider’s accountWe were provided the correct PIN number and completed the number transfer on 7/11/Shortly after the activation for this line of service, on 7/*** *** contacted Consumer Cellular by email to troubleshoot a messaging issueWe completed basic troubleshooting and were able to resolve the messaging issue for the new lineMs*** emailed us on 7/and advised a new issue started with the other line ending in ***She suddenly was not able to make or receive calls or texts and requested we send a new SIM cardThe new SIM was received and activated on 7/We were advised 7/that the new SIM did not resolve the issueAfter exhausting all other troubleshooting steps, on 7/we provided the option to reset the phone software and settings in an attempt to resolve the device issues that were experiencedAfter the customer reset the phone she received an error message of “could not Activate iPhone because the activation server is temporarily unavailable”The customer made an appointment with an Apple repair center for further assistanceWe have been in contact with *** *** through Consumer Cellular’s Facebook page and he advised the activation issue has been resolvedThe Apple technician advised it was a glitch in the device and the customer received a replacement directly from AppleThis issue was resolved and the new replacement phone is working properlyIf we can be of further assistance please let us know

Revdex.com *** *** ***Dear Revdex.com,Thank you for contacting us regarding this complaint and allowing the opportunity to respondOurbilling department has been in contact with the customer who sent us copies of the mailing labels thatwe sent themI will include that picture at the end of
this email.In the picture it is clear that there was a barcode on each oneWe have already advised the customerthat we would not be providing a refund for the cost of shipping as there wasn’t anything wrong withthe labels that we sent.Please look to page for the image of the label the customer receive and that the customer sent to us.Sincerely,TINA G***SW 69th Avenue ? Portland, Oregon 97223800-686-? www.ConsumerCellular.com ? [email protected] EXECUTIVE RESOLUTION SPECIALISTT F [email protected]
***Supporting Documentation Redacted by Revdex.com Staf*

Complaint: ***I am rejecting this response because:
tHAT WOULD BE INCORRECT FROM THEM I HAD ACCOUNTS WITH THEM WITH PHONES AND EVERY TIME I HAD A NEW PHONE BECAUSE THERE FREAKING PHONES DIDN'T WORK I CANCELLED THE ONE OUT COMPLETELYAlso as far as them being on drugs and speaking with one of there reps in ***These people in *** on separate calls were really hyip to Weed being legalized in ***, so I would completely say that sense they are coming to work on weed and obviously smoke it for recreation and not for a medical purpose is why they screwed up within there office's and the rep in *** supported meAlso upon one occasion, the phone did not work and this woman could not fix it from there office which is strange, so they had me freaking drive miles one way to there own sales manager at *** .*** ** She was not only rude about it, but refused to touch it for any kind of defect it might haveIn her words the work that she does is *** people into the sale of the contract and that is itShe also expressed that in her opinion this phone company besides trac is the worst two get sign up forSo then I drive to *** *** *** and the is in the phone center are about as A.D.Das you can getSo the store manager shows up and calls Consumer cellular to fix it on his timeWell he had his own opinion of 3rd party operations in *** and other department stores, he said they are a nuisance for anyone
They have inappropriate people working for them and on weeds , plus A.D.Dso I cancelled them out and each time that I canceled them out of phones and you can look at my visa to prove it for the purchases of phones, I should of quit after of them.
But yes all of the business's are on Stolen Indian properties, there is not one Euro with a receipt from them and they say praise the lordWell Jesus or any other Holy Lite being does not teach invasion and slaughter plus slavery and ownership with self written papersso now that there is a issue of world actions, it is there own karma coming back to them, universal law
The years of christ of to were in the middle east learning and teaching in India, tibet and Nepal etcHe has not trails of slaughter or slavery or teaching of it in anywaySo in these days upon the world, universal laws are in swing for these one's whom think there actions are free bird rightsIN A.D., A.Dand A.Dit is documented that the Catholics took out 50% of the original writingsChrist taught universal law not christianity, the catholics created that vibeUniversal law is from all spiritual nationsChristians made there own vibes and now it come back to themthey are so addicted to sin they are blind to there own actions coming back to them for karma., what a shame
Nothing is owed from me!
Sincerely,*** ***

Dear Revdex.com,
Thank you for contacting us regarding this complaint and allowing the opportunity to respondIt hasbeen over a year since the original sales call happened and I can’t pull the recording to see whattranspiredYesOur agents are directed to advise the customer that a carrier return phone
is one thatwas returned to us within the risk free guarantee and that it has a month warrantySince I can’t listento the call, I don’t know what was said
Even if the customer’s home base had the year warranty, we were not notified of any issues until afterthe customer had it for over a yearThis means that it still would not have been covered underwarranty
Sincerely,TINA G***CORPORATE EXECUTIVE RESOLUTION SPECIALISTT F 503.675.8989Corporate.Resolution@ConsumerCellular.comwww.ConsumerCellular.com