Consumer Cellular

Dear Revdex.com,Ms*** was a customer with us from 5/7/until 9/4/During that time the customer used asmuch as 3,minutes a month although the average was per month.Ms*** had her account suspended on 6/5/due to non-paymentShe paid off that amount on6/8/On 8/3/she
contacted us and had us reinstate her service and then cancel it again on9/4/After this period of time the customer was sent numerous invoices, one for the service andthe rest as late fees which were added due to non-paymentThe customer called us once during thetime she was active to report a signal issue and through troubleshooting we were able to resolve theissueWe didn’t hear from the customer again until the day she cancelled.The invoices are valid and the customer is responsible for paying until the date of cancellationAt thistime the account has been transferred to a collection agency and Ms*** will need to contact themto resolve her balanceThey can be reached at 1-800-972-1635.Thank you for contacting us regarding this complaint and allowing the opportunity to respond

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:
We shall pursue the remainder of this complaint thru MrP*** & MrM***,
not that either of them will care about customer service either but we can try.We shall also post our opinions/reviews on as many websites that we can find
Consumer Cellular is so dishonest and crookedWe're sure that we can prevent
at least one person from falling prey to your dishonest tactics.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** **

February 26, 2018 Revdex.com *** Enter Customer Name and Account # Dear Revdex.com, Thank you for contacting us regarding this complaint and allowing the opportunity to respondI am sorry to hear that Ms*** experienced issues with her serviceAs a courtesy for the
intermittent service, I have applied a credit to the current invoiceThis has lowered the amount owed from $to $35.02. Sincerely, TINA *** CORPORATE EXECUTIVE RESOLUTION SPECIALIST T F 503.675.8989 [email protected] www.ConsumerCellular.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you
to both the Revdex.com and Consumer Cellular.Sincerely, *** ***

Complaint: ***
I am rejecting this response because: They told me I would have to speak with the provider to get the adjustment. They did not provide me with a number to call other than to dial on their service again and incur yet another charge. I would have gladly called the provider to arrange the adjustment if they had provided me with a local or toll-free by which to reach them. They would not/did not provide me with the means to reach the provider's customer service so I could arrange for the credit. I fail to understand why I should pay any part of the charges since I never got the number I requested. Originally, they offered me a $credit towards the $charges for the five incomplete calls. That would have yielded a balance of $4.50. I refused that. So I don't understand why they think that I should pay now either way. The only acceptable outcome is that they credit the full amount because I did not receive the service they are charging me for.
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:
I have explained why the bar code on the return label from Consumer Cellular was rejected by ** *** ***This weekend, I came back to the *** *** and asked them one more time why the return label was not accepted by the ** *** ***The *** *** people was patiently explained to me againI told US *** *** that Consumer Cellular thinks that the bar code is acceptableThe ** *** *** told me to put in their contact information and Consumer Cellular can contact them to clarifyI attached the return label and the explaination from US *** ***I also in cluded in the label the ** *** *** contact informationI include ** *** *** information right here as well: ** *** ***, *** *** ***, ***, ** ***Tel; ***
Again I am repeating my complaint: Consumer Cellular promised customer would not have to pay for return labelConsumer Cellular sent return labels, which all were rejected by ** *** *** (which this consumer has no control of)I asked for a refund on the return shipping per Consumer Cellular promised to this consumer
Thank you,
Sincerely,
*** ***

Dear Revdex.com, Thank you for contacting us regarding this complaint and allowing the opportunity to respondMr. *** purchased his original phone on 4/9/Our phones come with a one year manufacturer’s warranty and his warranty has expiredThe issue with not being able to access
the phone because the customer is unable to log into his Gmail account is not something that would be covered under warranty. If Mr*** wants to purchase a new phone, he is welcome to do that, but we will not replace it under warranty due to the two reasons I mentioned above

January 4, 2016 Revdex.com *** *** *** *** Dear Revdex.com, When we receive a payment on an account that has been sent to collections, we take those funds and give them to the collection agency which was done on 12/25/2015. Mr*** was sent numerous communications prior to this account going to the collections agencyWe no longer own his account so if he would like to settle his account with them he will need to contact PCS at 800-972-1635. Thank you for contacting us regarding this complaint and allowing the opportunity to respond. Sincerely, TINA G*** CORPORATE EXECUTIVE RESOLUTION SPECIALIST * *** * ***

Dear Revdex.com,
Mrand Mrs*** started service with us on 10/27/and cancelled on 11/16/Duringthat time the customer used voice minutes, text, and 573.21MB of data between the two lines of
serviceThere was usage on both lines
Our Risk Free Guarantee states that if a customer
cancels within days and with less than units ofusage, we will not invoice the customerMrand Mrs*** exceeded the units of usage andare therefore responsible to pay for the service up through the date of cancellation
Due to the customer not having been with us for a full month of service, this invoice was prorated aswere the available minutes, text and dataThe original cost for the invoice was $I had alreadymade adjustments to their invoice on 12/9/and they are already aware of thisThe invoice waslowered to $but it has not yet been paid
I recommend that the customer call us to pay their balance as soon as possible so that late fees do notaccrue
Thank you for contacting us regarding this complaint and allowing the opportunity to respond
Sincerely,TINA G***CORPORATE EXECUTIVE RESOLUTION SPECIALISTT F 503.675.8989Corporate.Resolution@ConsumerCellular.comwww.ConsumerCellular.com

Dear Revdex.com, Thank you for contacting us regarding this complaint and allowing the opportunity to respondIt is the responsibility of the customer to contact us if they no longer wish to continue service and to cancel their accountMs*** did not contact us so we have continued
to provide service. As a courtesy, and due to the very limited usage, we will clear the remaining balance on the account. Ms*** does not owe anything further. Sincerely, TINA G***

Dear Revdex.com, Thank you for contacting us regarding this complaint and allowing the opportunity to respondThe mobile number on this account was fully ported out on 6/16/and the account was not cancelled in errorOnce Mr*** brought this to our attention, the cancellation was
backdated to prevent any further invoicesThe final bill covered the service dates of 5/through 6/26, but billing should have ended on 6/when the number was ported outAfter applying the necessary credits, the final invoice is $instead of $We apologize for the inconvenience this causedIf we can be of further assistance please let us know. Sincerely,

Revdex.com Complaint ID# *** *** *** (Customer # ***) Dear Revdex.com, Thank you for contacting us regarding this complaint and allowing the opportunity to respondAccording to the *** Tracking website, the package was signed for by * *** Our agent advised Ms*** that the ***
tracking showed it was signed for with her name because that is the information we were initially providedWe have also since requested and received a copy of the signature box from ***A copy of the signature page is attached, which shows * ***, but Ms*** is correct, the signature itself is illegible and does not resemble her nameIf the *** is delivering packages to Ms*** address and she is concerned about where the packages are being left or how they are following *** policies, a complaint should be filed with the post office by Ms***We cannot control the actions of her mail carriers and her complaint is with her mail deliveryRegardless of who the *** entered as the signer, Ms*** acknowledges receipt of the packageWhen the phone is returned to us, the refund will be processedAs with any order, we are not refunding the cost of the phone until we have the equipment backThank you for contacting Consumer CellularSincerely, JESSICA H*** CORPORATE EXECUTIVE RESOLUTION SPECIALIST
T *** * *** *** * * * * * * * * * * * * * * * * * * * * * * * *

December 10, 2015 Revdex.com *** *** *** *** Dear Revdex.com, Mr*** concern appears to be that we are charging him for excessive textI have looked back through his invoices and I don’t see any where we charged for text other than just the texting plan
he has chosenHe’s never been charged overagesThe customer goes on to say that we don’t explain for the additional charges but there hasn’t been anyThe only extra charge I see was back in June for a couple international calls/text but there was nothing before or after that. It would be very helpful if Mr*** can tell us exactly where on the invoice he is seeing these charges, what they are listed as on the invoice, and what the amount wasWith this information I can better assist the customer with his concernsI’m also unsure why the customer keeps increasing his plans as he uses way less than the plans he has moved up to. Thank you for contacting us regarding this complaint and allowing the opportunity to respond. Sincerely, TINA G***CORPORATE EXECUTIVE RESOLUTION SPECIALIST T F 503.675.8989 [email protected] www.ConsumerCellular.com

Dear Revdex.com, Thank you for contacting us regarding this complaint and allowing the opportunity to respondWe’re sincerely sorry for Ms*** *** lossWe would like to review the account and provide additional information regarding the complaint, however we are unable to
locate her mother’s account without additional information- either an account number, cell phone number, home phone number or name and address. I would like to clarify that Consumer Cellular has multiple payment processing centers in the United States where mail or payments can be received, but all of our employees are located in either Oregon or Arizona, including our corporate office in Portland, ORIf a written request to cancel was sent in, it would be forwarded by the processing center to our corporate office and the account would be updated

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***I am rejecting this response because: The business states 100% satisfaction guaranteed and their goal, "our goal is to make sure you're always 100% satisfied and if for any reason you're not happy with the our service or your phone, please contact us immediately so we can help." I did this repeatedly, received no relief, did not get my questions answered until I pushed the issue which is very unprofessional. Also, in repeatedly being referred back to customer service, it ended up opening Pandora's box about the secretiveness of this organization. At least two representatives/supervisors told me that they cannot call corporate or the headquarters and couldn't even call the human resources office as staff members. It is apparent I have been given the run around and the company is not what they claim to be. Much of the responses I received to my concerns and my complaint to the Revdex.com was either a lie or inconsistent with what I was told. I strongly suggest that customer service training be given to employees and supervisors, that the authoritative, secretive practices be ended and changed, and that they stop making statements like %100% consumer satisfaction if all they are going to do is give a consumer a hard time. Please file this as a permanent unresolved complaint with the Revdex.com.Sincerely,*** ***
***

Complaint: ***
I am rejecting this response because: Why is it when I asked many time for C.Cto send me a picture of said scratchesAnd they said them are unable to do so... The scratches that show on the pictures C.Csent, looked a more than I can seeI've sent pictures of my own... That being said, I also sent one of many ads, C.Cadvertises about if not happy with cell phoneReturn within days, no questions asked... So which is it??
Sincerely,
*** ***

Revdex.com *** *** ***Dear Revdex.com,Thank you for contacting us regarding this complaint and allowing the opportunity to respondTheinvoice that generated is for the service dates of 6/15/through his cancellation date of 7/12/2017.There was valid usage and therefore the invoice is
valid as wellHowever, since the usage was minimal, Ihave waived this invoice and the account is now at a zero balanceNothing further is owed.Sincerely,TINA G***CORPORATE EXECUTIVE RESOLUTION SPECIALISTT F [email protected]