Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I have had at least six years of bleach and dye and cut. The hair extension I have In my head I have had for over three years have been bleached and colored several times over those years and I still maintain it's great quality. However your hair has received many complaints and YouTube of not being sufficient enough for customers having the same problems I had. As many low grades hair it's good if it's not died but not everyone has dark hair as other hairdresser friends I have say The quality is not good enough to take on bleaching. Even when he was not colored installing everything they hear was completely sane and without life.
Regards,
[redacted]
Hello [redacted], Thank you for contacting us. We do apologize that you did not receive your order within two business days. A refund has been issued for the two day shipment fee in the amount of $60.
[redacted], We apologize again for any miscommunication. However, your order was shipped after speaking with management. PayPal was also contacted to find your transaction details as they did not reflect payment being received. The resolve offered was to have your package Express shipped per our cost due to the overall inconvenience. We were then notified by the customer that the package was never received and management then filed a UPS claim to locate the package or receive the insured monies. We do not claim to be perfect but we do ensure to do our due diligence in researching all matters to provide the best solution for the customer. Once the UPs claim is settled, we can move forward to either offer the customer a refund or reshipment as our Terms and Conditions which must be agreed to prior to checkout state the following: LOST SHIPMENTS If you have tracked your package via UPS.com and there is a discrepancy in delivery information or it has been lost in transit please call us immediately. UPS will need to be contacted right away and initiate a trace/investigation for your package. This investigation can take up to 5-7 business days. It is never guaranteed that UPS will be able to locate/retrieve your package. The UPS tracking number associated with this purchase is ([redacted])
We apologize for what you have experienced. We have forwarded this complaint over to our manufacturer. However, we do not alter or process the extensions whatsoever as it is a Federal health regulation to alter any product prior to shipment which is the same reason that we do not accept used...
product back as a return. Due to the fact that the issue lies more so with the wefting, we can only factor that the manufacturer used more than one type of thread. All of our bundles are machine-reinforced to prevent shedding and longevity in the use of your investment. The disclosed photos sent showed the different colored wefts. However, that is standard as we send out a mass volume of product. The remnants of dye from the thread should not continue after co-washing. At this time we cannot offer a replacement, only suggestions in maintaining your investment. Our Terms and Conditions, which must be agreed upon prior to checkout, state the following:
NO RETURN/REFUND POLICY
At Her Hair Company Inc., we maintain a very high level of quality assurance by taking every bundle of hair through a vigorous process to make sure you are receiving the best quality product possible. All hair orders are thoroughly inspected before shipping. It is our primary focus to make sure you are completely satisfied.
Due to the nature of our products, ALL SALES ARE FINAL.
EXCHANGES
Her Hair Company Inc., at its sole discretion, may exchange products under the following conditions:
Requests must be made within 3 business days of receipt of product(s). Any exchange requested after 3 business days of receiving the product will not be honored.
We will not accept any merchandise, which has been used or altered (washed, brushed, combed or cut) in any way.
According to the Federal law you cannot return human hair products that have been used due to hygienic reasons.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
It's nothing else to do with it becasue the hair is so nappy and shed badly that the hair is a waste I feel like I wasted my money and your company COULD CARELESS
Regards,
[redacted]
[redacted] purchased with us Saturday Aug 20 2016 Our operating hours are listed on the site and are as follows: M-F 9-6 And each order is processed in 24-48 BUSINESS hours. On Monday August 22, the customer called to change her shipping address details. In doing so, this prompted us to...
verify further as we have extra steps in place to protect our customers from Internet fraud. The customer was notified of the verification required and was aware that we needed the I D verification PRIOR to shipment. Customer sent in ID around 5:30pm on Monday Aug 22. Our verification department did not get this notification until the following business day as the departments were wrapping up for the end of day at this time. Tuesday August 23rd the customer called to check on the shipment. At that time, we let her know her package was not shipped yet due to the verification being received that morning. Customer was unsatisfied with that delay and management offered to expedite the shipment for the inconvenience. From there, the customer stated she had filed a PAYPAL claim (paypal is our payment merchant) and management advised, "Due to there being an existing Paypal claim, we will have to continue communication via Pay Pal." Call was ended and no further action was taken on order. Customer called back on August 24, 2016 saying she did not complete the claim with Paypal and will go ahead and have the items shipped. From there, we shipped with next day delivery at no cost to the customer and the package arrived on August 25, 2016. At this time, we have concluded the complaint and issue with Ms. [redacted] and are unable to provide a refund for the purchase. UPS Tracking: [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I have found that the package that was shipped to my house had my address and name on it but inside the package were the contents of another female who lived in Los Angeles. In order to settle things because the company made a huge blimp the girl from Los Angeles offered to come to my area 3 hours away we met at a meeting spot and both of us exchanged one another's packages. What was upsetting is that this woman had my address my telephone number all of my personal information including my hair. I am upset because not only did it take 5 weeks to get here her hair company since the package to someone else's house when I get my hair the hair has been opened, and I can tell that she's touched it. Of course I could have sent the hair back to her hair company but I feel some type of way about doing that because now we might be in for another five week deal. I am very very disgruntled and angry over the practices I don't feel that her hair company agreed to the terms. They violated a total HIPAA violation by giving someone my address and telephone number information. Then I have her show up with all of her friends in the vehicle and I felt some type of way when I went there to pick up my package when I give her her hair all of her contacts are closed because I had only received it earlier that morning but my contents she had had in her possession more than 24 hours and touched my hair. At this point I need this hair cuz I have appointment I have things to do. I am asking her hair company to make it right and send me an additional bundle that the woman had touched or send me some type of credit of $100 towards another purchase should I want to continue to do business with them again. Because they know that they were wrong. Her hair company has cost me a lot of time a lot of money I even ordered additional hear from another company in this five weeks because I couldn't go around looking crazy without my consumer purchases. I want something more to be done from her hair company because I'm very upset did I get a package from UPS yes I did on the outside of the package was my name in my address and on the inside was someone's information and her invoice information [redacted] how do I know this because I had her hair and because I had her invoice period UPS delivered a package but it was not my package because you guys process the information incorrectly and for that I need more than an apology
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I have had at least six years of bleach and dye and cut. The hair extension I have In my head I have had for over three years have been bleached and colored several times over those years and I still maintain it's great quality. However your hair has received many complaints and YouTube of not being sufficient enough for customers having the same problems I had. As many low grades hair it's good if it's not died but not everyone has dark hair as other hairdresser friends I have say The quality is not good enough to take on bleaching. Even when he was not colored installing everything they hear was completely sane and without life.
Regards,
[redacted]
Hello [redacted], Thank you for contacting us. We do apologize that you did not receive your order within two business days. A refund has been issued for the two day shipment fee in the amount of $60.
[redacted], We apologize again for any miscommunication. However, your order was shipped after speaking with management. PayPal was also contacted to find your transaction details as they did not reflect payment being received. The resolve offered was to have your package Express shipped per our cost due to the overall inconvenience. We were then notified by the customer that the package was never received and management then filed a UPS claim to locate the package or receive the insured monies. We do not claim to be perfect but we do ensure to do our due diligence in researching all matters to provide the best solution for the customer. Once the UPs claim is settled, we can move forward to either offer the customer a refund or reshipment as our Terms and Conditions which must be agreed to prior to checkout state the following: LOST SHIPMENTS If you have tracked your package via UPS.com and there is a discrepancy in delivery information or it has been lost in transit please call us immediately. UPS will need to be contacted right away and initiate a trace/investigation for your package. This investigation can take up to 5-7 business days. It is never guaranteed that UPS will be able to locate/retrieve your package. The UPS tracking number associated with this purchase is ([redacted])
We apologize for what you have experienced. We have forwarded this complaint over to our manufacturer. However, we do not alter or process the extensions whatsoever as it is a Federal health regulation to alter any product prior to shipment which is the same reason that we do not accept used...
product back as a return. Due to the fact that the issue lies more so with the wefting, we can only factor that the manufacturer used more than one type of thread. All of our bundles are machine-reinforced to prevent shedding and longevity in the use of your investment. The disclosed photos sent showed the different colored wefts. However, that is standard as we send out a mass volume of product. The remnants of dye from the thread should not continue after co-washing. At this time we cannot offer a replacement, only suggestions in maintaining your investment. Our Terms and Conditions, which must be agreed upon prior to checkout, state the following:
NO RETURN/REFUND POLICY
At Her Hair Company Inc., we maintain a very high level of quality assurance by taking every bundle of hair through a vigorous process to make sure you are receiving the best quality product possible. All hair orders are thoroughly inspected before shipping. It is our primary focus to make sure you are completely satisfied.
Due to the nature of our products, ALL SALES ARE FINAL.
EXCHANGES
Her Hair Company Inc., at its sole discretion, may exchange products under the following conditions:
Requests must be made within 3 business days of receipt of product(s). Any exchange requested after 3 business days of receiving the product will not be honored.
We will not accept any merchandise, which has been used or altered (washed, brushed, combed or cut) in any way.
According to the Federal law you cannot return human hair products that have been used due to hygienic reasons.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
It's nothing else to do with it becasue the hair is so nappy and shed badly that the hair is a waste I feel like I wasted my money and your company COULD CARELESS
Regards,
[redacted]
[redacted] purchased with us Saturday Aug 20 2016 Our operating hours are listed on the site and are as follows: M-F 9-6 And each order is processed in 24-48 BUSINESS hours. On Monday August 22, the customer called to change her shipping address details. In doing so, this prompted us to...
verify further as we have extra steps in place to protect our customers from Internet fraud. The customer was notified of the verification required and was aware that we needed the I D verification PRIOR to shipment. Customer sent in ID around 5:30pm on Monday Aug 22. Our verification department did not get this notification until the following business day as the departments were wrapping up for the end of day at this time. Tuesday August 23rd the customer called to check on the shipment. At that time, we let her know her package was not shipped yet due to the verification being received that morning. Customer was unsatisfied with that delay and management offered to expedite the shipment for the inconvenience. From there, the customer stated she had filed a PAYPAL claim (paypal is our payment merchant) and management advised, "Due to there being an existing Paypal claim, we will have to continue communication via Pay Pal." Call was ended and no further action was taken on order. Customer called back on August 24, 2016 saying she did not complete the claim with Paypal and will go ahead and have the items shipped. From there, we shipped with next day delivery at no cost to the customer and the package arrived on August 25, 2016. At this time, we have concluded the complaint and issue with Ms. [redacted] and are unable to provide a refund for the purchase. UPS Tracking: [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I have found that the package that was shipped to my house had my address and name on it but inside the package were the contents of another female who lived in Los Angeles. In order to settle things because the company made a huge blimp the girl from Los Angeles offered to come to my area 3 hours away we met at a meeting spot and both of us exchanged one another's packages. What was upsetting is that this woman had my address my telephone number all of my personal information including my hair. I am upset because not only did it take 5 weeks to get here her hair company since the package to someone else's house when I get my hair the hair has been opened, and I can tell that she's touched it. Of course I could have sent the hair back to her hair company but I feel some type of way about doing that because now we might be in for another five week deal. I am very very disgruntled and angry over the practices I don't feel that her hair company agreed to the terms. They violated a total HIPAA violation by giving someone my address and telephone number information. Then I have her show up with all of her friends in the vehicle and I felt some type of way when I went there to pick up my package when I give her her hair all of her contacts are closed because I had only received it earlier that morning but my contents she had had in her possession more than 24 hours and touched my hair. At this point I need this hair cuz I have appointment I have things to do. I am asking her hair company to make it right and send me an additional bundle that the woman had touched or send me some type of credit of $100 towards another purchase should I want to continue to do business with them again. Because they know that they were wrong. Her hair company has cost me a lot of time a lot of money I even ordered additional hear from another company in this five weeks because I couldn't go around looking crazy without my consumer purchases. I want something more to be done from her hair company because I'm very upset did I get a package from UPS yes I did on the outside of the package was my name in my address and on the inside was someone's information and her invoice information [redacted] how do I know this because I had her hair and because I had her invoice period UPS delivered a package but it was not my package because you guys process the information incorrectly and for that I need more than an apology
Regards,
[redacted]