This customer was refunded on 9-5-17 via PayPal for the total amount of her transaction, which was $236.49. We made several attempts from the time the order was returned to us by USPS, until yesterday to confirm her address and resend the order. The customer was negligent...
in retrieving her package from her local Post Office, as the maximum time frame for holding a shipment expired. Thank you and have a good day.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The company advises you to co-wash and seal the weft of the hair immediately upon receiving it. This company false advertises and lies to its customers about the quality of the hair.
Regards,
[redacted]
Hello, Thank you for contacting us. We are showing that your order was placed on April 21st, which was a Friday. Our processing time is 2-3 business days. Per our Terms and Conditions, orders are not processed on Fridays. Additionally, you paid for 1-5 day shipping via USPS. Your order...
was shipped on Wednesday, April 26, and you received it on Friday, April 28th. Please let us know if you have any further questions or concerns. We hope this helps.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]
Thank you for getting in contact with us. Due to our sale and holiday, we experienced a higher than normal call, order, and email volume. With a small staff, it was a task taking all contact that was coming in so we deeply apologize for the delay! At this time, I have emailed a return label for your...
order to go through an exchange process. You will be required to print, tape to the box, and take to your local UPS location. Please allow us to fix this issue and get the exchange taken care of at no cost to you!
We only supply unprocessed virgin hair and it comes in natural shades of 1B (Off Black/Natural Dark Brown). If you choose to color the hair, it takes and holds permanent, semi-permanent, lifts, and cellophane beautifully! Please understand, we DO NOT suggest any chemical changes being performed by an unlicensed individual. Always refer to a professional for permanent change, as the product is your investment. Though it is possible to color the hair, the risk of damaging it increases dramatically. All hair reacts differently to different products and regiments. Reactions include but are not limited to extreme dryness, breakage, shedding, matting, and tangling. If an error occurs due to a chemical service, Her Hair Company, Inc. and its entities are not liable or held accountable for damage. Coloring, lifting, or dying the hair may affect the original texture of the hair. We are not responsible for the product after it has been altered from its original state. Please be forewarned, refunds and/or exchanges will not be issued for dissatisfaction with texture or color. Virgin human hair is distinct, and no two heads of hair are exactly alike. Our pictures are meant to give you a good idea of our textures available. When you place an order with us you will notice that there will be some variation between our pictures and that of the hair you receive. This is not avoidable nor should it be. Some textures may be more coarse, sleek, looser curls, tighter curls, etc. It is human hair and can vary with texture/wave pattern.
Hello [redacted], Thank you for your feedback. We understand that you are frustrated with your experience with your hair, and can certainly empathize with that. We only supply unprocessed virgin hair and it comes in natural shades of 1B (Off Black/Natural Dark Brown). If you choose to...
color the hair, it takes and holds permanent, semi-permanent, lifts, and cellophane beautifully! Please understand, we DO NOT suggest any chemical changes being performed by an unlicensed individual. Always refer to a professional for permanent change, as the product is your investment. Though it is possible to color the hair, the risk of damaging it increases dramatically. All hair reacts differently to different products and regiments. Reactions include but are not limited to extreme dryness, breakage, shedding, matting, and tangling. If an error occurs due to a chemical service, Her Hair Company, Inc. and its entities are not liable or held accountable for damage. Coloring, lifting, or dying the hair may affect the original texture of the hair. We are not responsible for the product after it has been altered from its original state. Please be forewarned, refunds and/or exchanges cannot be issued for dissatisfaction with texture or color! This information is provided in our terms and conditions on our website, as well as at the time of checkout. Our exchange policy reads: Requests must be made within 3 business days of receipt of product(s).Any exchange requested after 3 business days of receiving the product will not be honored. We will not accept any merchandise, which has been used or altered (washed, brushed, combed or cut) in any way. According to the Federal law you cannot return human hair products that have been used due to hygienic reasons. Please return the item in the original and resalable condition as a necessary health precaution. Product must be exchanged for something of equal or greater value. In order to process an exchange the product would need to be sent back at your expense. We suggest sending through a carrier that provides tracking information and delivery confirmation since we are not responsible for lost packages. Once your product has been received it will be examined thoroughly. If the product has been returned unused, in its original condition we will exchange the product for something of equal or greater value. Exchanges are limited to two exchanges per order. No refunds will be permitted, unless it is determined that Her Hair Company Inc. is the party at fault, then we shall exchange the product at no additional cost to the customer. Any exchanges upon request of customer, he/she is responsible for reshipment costs as that is a separate service that has already been used. Any exchange that permits a difference (lesser than original) customer will hold a store credit for the remaining balance owed as we do not refund ANY costs. Thank you again for your honest feedback.
We do apologize for what issues our customer may have experienced. However, our representatives have recommended certain tips such as sealing the wefts to prevent further shedding. With it being Virgin hair, we cannot predict its outcome each time. Hence why it is a risk in us selling it as...
well as customers purchasing such a product where there is no exact formula to achieving amazing results each time. By the time we had been notified of what the customer was experiencing, the bundles had already been co-washed. Going forward, we could not offer any options for exchange since the hair had been altered from it’s original state being co-washed. Per our Terms and Conditions, which customers must agree to prior to checkout, all sales are final. Our policy also states that: At Her Hair Company Inc., customer satisfaction is our first priority. We stand behind the quality of our products 100%. We believe we can work together with our clients to make every purchase a positive experience. Our hair is carefully hand inspected before leaving our location. Due to the nature of our product, and because each individual piece comes from a separate donor, we cannot guarantee hair color or texture. With this being said, our team is only able to suggest recommendations to help counteract any further damage. Our product can last up to a year’s time, but is not always the case when factors such as maintenance come into play. Unfortunately we will not be able to render funds back to the customer’s account or send our additional product. Thank you.
Thank you for contacting us. Per our terms and conditions as indicated on our website: COLOR DISCLAIMER We only supply unprocessed virgin hair and it comes in natural shades of 1B (Off Black/Natural Dark Brown). If you choose to color the hair, it takes and holds permanent,...
semi-permanent, lifts, and cellophane beautifully! Please understand, we DO NOT suggest any chemical changes being performed by an unlicensed individual. Always refer to a professional for permanent change, as the product is your investment. Though it is possible to color the hair, the risk of damaging it increases dramatically. All hair reacts differently to different products and regiments. Reactions include but are not limited to extreme dryness, breakage, shedding, matting, and tangling. If an error occurs due to a chemical service, Her Hair Company, Inc. and its entities are not liable or held accountable for damage. Coloring, lifting, or dying the hair may affect the original texture of the hair. We are not responsible for the product after it has been altered from its original state. Please be forewarned, refunds and/or exchanges WILL NOT be issued for dissatisfaction with texture or color! ALL SALES ARE FINAL!
Hello Customers complaint came in prematurely for our processing time. Customer sent in request to change items in which the shipping department made correct changes. Package has been signed for and delivered to customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The hair is fake I would not have purchased if I knew this. I want my money back, how are we going to resolve this so I can get a refund
Regards,
[redacted]
Hello, Thank you for contacting us, and providing your feedback. At Her Hair Company Inc., customer satisfaction is our first priority. We stand behind the quality of our products 100%. We believe we can work together with our clients to make every purchase a positive experience. Our...
hair is carefully hand inspected by our fulfillment department before leaving our location.Her Hair Company Inc., at its sole discretion, may exchange products under the following conditions: Requests must be made within 3 business days of receipt of product(s).Any exchange requested after 3 business days of receiving the product will not be honored. We will not accept any merchandise, which has been used or altered (washed, brushed, combed or cut) in any way. According to the Federal law you cannot return human hair products that have been used due to hygienic reasons. Please return the item in the original and resalable condition as a necessary health precaution. Based on the conversation that you had with our Associate, the hair has been washed and installed. Once the hair has been manipulate in anyway, we are unable to honor an exchange. We provide this information in our Terms and Conditions at the time of checkout, that you did agree to. Additionally, this information is provided on our website. Our terms and conditions can be found here: https://www.herhaircompany.com/terms-conditions/ Our associate provided various product and hare care regimen suggestions based on the texture that you ordered; we are confident this will help. Since it is human hair, it does still have to be treated with care, including keeping the hair moisturized and having a good night time regimen. While we understand that you are requesting a refund, our store policy is that all sales are final, in particular since you have worn the hair for quite some time. At Her Hair Company Inc., we maintain a very high level of quality assurance by taking every bundle of hair through a vigorous process to make sure you are receiving the best quality product possible. All hair orders are thoroughly inspected before shipping. It is our primary focus to make sure you are completely satisfied. Due to the nature of our products, all sales are final. Thank you again for contacting us, and we do wish you the best.
We apologize for the inconvenience. However, we have cross-checked our online store database searching name, email address, phone number and even address and cannot locate an order from you placed on the disclosed date. We accept all of our payments through our merchant, PayPal. With that being...
said, we would need to see a receipt so we can confirm the transaction details accepted. After that, we can have your order shipped immediately due to the timeframe. A representative has attempted to contact the number given and was not able to speak with anyone directly. Please contact us at your earliest convenience at 888.597.6667. We are open weekdays from 9AM-6PM Eastern Standard Time.
Please refer to our terms and conditions provided initially. If you would like to send pictures of your hair so we can try and assist with product and hair regimen suggestions, we welcome your pictures. They can be sent to [email protected]
Hello, Thank you for your feedback. We understand your frustration regarding the arrival of your order. Per our terms and conditions, as well as our FAQs for shipping, our processing time is 2-3 business days. Your order was placed on Friday, March 31st. As indicated on our website,...
orders are not shipped on Fridays, Saturdays, or Sundays. Additionally, we are not open on the weekends. Your order was shipped on Tuesday, April 4, which was just 2 business days after your order was placed. Since your order shipped within our standard processing time, we will not honor your request to refund your cost. However, because we truly value you as a customer, we've applied the $15.50 as an in-store credit on your Her Hair Company account to use toward a future order. Thank you and have a nice day.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
that is not acceptable you state minimal shedding but there was major shedding. Also your company failed to even respond or reach out to me as their CUSTOMER THEY DID NOT CARE AT ALL I WANT MY MONEY BACK THE HAIR IS A MESS THE COUSTOMER SERVICE IS A MESS AND I AM NOT THE ONLY CUSTOMER THAT COMPLAINED ABOUT THE QUALITY OF THE HAIR AND THEIR CUSTOMER SERVICE. The response given by the business is unacceptable and honestly sounds like they don't care
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This further proves you do not run your business well I sent you pictures via email two times and Instagram bbut now that I want to file a complaint you ask for photos I want my money back or I will escalate this as far as I can your service and your product is UNACCEPTABLE it takes a person to report you to the Revdex.com for you to respond UNACCEPTABLE
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response will suffice.
Regards,
[redacted]
Hello, Thank you for reaching out to us. Per our terms and conditions on our website, and provided at the time of checkout, all sales are final. We do allow an exchange within 3 business days, as long as the hair is returned in it's original condition. The hair that you received is 100%...
new, virgin, and not used. We will not be able to offer a replacement or store credit since we're outside of the exchange window timeframe, as indicated by our Terms and Conditions. Thank you.
We apologize for our customer not being satisfied with her most recent purchase with us.We believe we can work together with our clients to make every purchase a positive experience. Our hair is carefully hand inspected before leaving our location. From what our records show, the customer...
contacted us with tangling issues as of May 8th in which we were able to offer suggestions on product and regimens. Although our team is knowledgeable in caring for Virgin hair extensions, we cannot guarantee results each time. This is the risk in us selling such a product as well as the customer purchasing said product. Virgin human hair is distinct, and no two heads of hair are exactly alike. When you place an order with us you will notice that there will be some variation between our pictures and that of the hair you receive. This is not avoidable nor should it be. Since the customer has co-washed as well as installed the hair, her option for an exchange has been voided. According to the Federal law you cannot return human hair products that have been used due to hygienic reasons. Our policy does state if you are not completely satisfied with your purchase you may exchange an eligible item for a different item, excluding the original shipping charges and taxes, within 3 days of the shipment received date, provided you follow the proper return procedure and eligibility guidelines as described on our website. Exchanges are processed within 5 business days of receipt. Moving forward, we are only able to offer suggestions to help assist in the overall life of our customer's extensions. Per our Terms and Conditions which the customer must agree upon prior to checkout, all sales are final. Due to the nature of the customer's experience, we have even offered a 10% discount on her next purchase with us if she chooses to return back with us as a customer. We attempted to follow-up with customer as of May 28th after receiving photos and an update of how hair reacted to our suggestions in which a voice mail was left. If the customer would like to contact us regarding any further suggestions, we are more than willing to do so. However, we cannot permit a refund nor replace product at this time.
This customer was refunded on 9-5-17 via PayPal for the total amount of her transaction, which was $236.49. We made several attempts from the time the order was returned to us by USPS, until yesterday to confirm her address and resend the order. The customer was negligent...
in retrieving her package from her local Post Office, as the maximum time frame for holding a shipment expired. Thank you and have a good day.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The company advises you to co-wash and seal the weft of the hair immediately upon receiving it. This company false advertises and lies to its customers about the quality of the hair.
Regards,
[redacted]
Hello, Thank you for contacting us. We are showing that your order was placed on April 21st, which was a Friday. Our processing time is 2-3 business days. Per our Terms and Conditions, orders are not processed on Fridays. Additionally, you paid for 1-5 day shipping via USPS. Your order...
was shipped on Wednesday, April 26, and you received it on Friday, April 28th. Please let us know if you have any further questions or concerns. We hope this helps.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]
Thank you for getting in contact with us. Due to our sale and holiday, we experienced a higher than normal call, order, and email volume. With a small staff, it was a task taking all contact that was coming in so we deeply apologize for the delay! At this time, I have emailed a return label for your...
order to go through an exchange process. You will be required to print, tape to the box, and take to your local UPS location. Please allow us to fix this issue and get the exchange taken care of at no cost to you!
We only supply unprocessed virgin hair and it comes in natural shades of 1B (Off Black/Natural Dark Brown). If you choose to color the hair, it takes and holds permanent, semi-permanent, lifts, and cellophane beautifully! Please understand, we DO NOT suggest any chemical changes being performed by an unlicensed individual. Always refer to a professional for permanent change, as the product is your investment. Though it is possible to color the hair, the risk of damaging it increases dramatically. All hair reacts differently to different products and regiments. Reactions include but are not limited to extreme dryness, breakage, shedding, matting, and tangling. If an error occurs due to a chemical service, Her Hair Company, Inc. and its entities are not liable or held accountable for damage. Coloring, lifting, or dying the hair may affect the original texture of the hair. We are not responsible for the product after it has been altered from its original state. Please be forewarned, refunds and/or exchanges will not be issued for dissatisfaction with texture or color. Virgin human hair is distinct, and no two heads of hair are exactly alike. Our pictures are meant to give you a good idea of our textures available. When you place an order with us you will notice that there will be some variation between our pictures and that of the hair you receive. This is not avoidable nor should it be. Some textures may be more coarse, sleek, looser curls, tighter curls, etc. It is human hair and can vary with texture/wave pattern.
Hello [redacted], Thank you for your feedback. We understand that you are frustrated with your experience with your hair, and can certainly empathize with that. We only supply unprocessed virgin hair and it comes in natural shades of 1B (Off Black/Natural Dark Brown). If you choose to...
color the hair, it takes and holds permanent, semi-permanent, lifts, and cellophane beautifully! Please understand, we DO NOT suggest any chemical changes being performed by an unlicensed individual. Always refer to a professional for permanent change, as the product is your investment. Though it is possible to color the hair, the risk of damaging it increases dramatically. All hair reacts differently to different products and regiments. Reactions include but are not limited to extreme dryness, breakage, shedding, matting, and tangling. If an error occurs due to a chemical service, Her Hair Company, Inc. and its entities are not liable or held accountable for damage. Coloring, lifting, or dying the hair may affect the original texture of the hair. We are not responsible for the product after it has been altered from its original state. Please be forewarned, refunds and/or exchanges cannot be issued for dissatisfaction with texture or color! This information is provided in our terms and conditions on our website, as well as at the time of checkout. Our exchange policy reads: Requests must be made within 3 business days of receipt of product(s).Any exchange requested after 3 business days of receiving the product will not be honored. We will not accept any merchandise, which has been used or altered (washed, brushed, combed or cut) in any way. According to the Federal law you cannot return human hair products that have been used due to hygienic reasons. Please return the item in the original and resalable condition as a necessary health precaution. Product must be exchanged for something of equal or greater value. In order to process an exchange the product would need to be sent back at your expense. We suggest sending through a carrier that provides tracking information and delivery confirmation since we are not responsible for lost packages. Once your product has been received it will be examined thoroughly. If the product has been returned unused, in its original condition we will exchange the product for something of equal or greater value. Exchanges are limited to two exchanges per order. No refunds will be permitted, unless it is determined that Her Hair Company Inc. is the party at fault, then we shall exchange the product at no additional cost to the customer. Any exchanges upon request of customer, he/she is responsible for reshipment costs as that is a separate service that has already been used. Any exchange that permits a difference (lesser than original) customer will hold a store credit for the remaining balance owed as we do not refund ANY costs. Thank you again for your honest feedback.
We do apologize for what issues our customer may have experienced. However, our representatives have recommended certain tips such as sealing the wefts to prevent further shedding. With it being Virgin hair, we cannot predict its outcome each time. Hence why it is a risk in us selling it as...
well as customers purchasing such a product where there is no exact formula to achieving amazing results each time. By the time we had been notified of what the customer was experiencing, the bundles had already been co-washed. Going forward, we could not offer any options for exchange since the hair had been altered from it’s original state being co-washed. Per our Terms and Conditions, which customers must agree to prior to checkout, all sales are final. Our policy also states that: At Her Hair Company Inc., customer satisfaction is our first priority. We stand behind the quality of our products 100%. We believe we can work together with our clients to make every purchase a positive experience. Our hair is carefully hand inspected before leaving our location. Due to the nature of our product, and because each individual piece comes from a separate donor, we cannot guarantee hair color or texture. With this being said, our team is only able to suggest recommendations to help counteract any further damage. Our product can last up to a year’s time, but is not always the case when factors such as maintenance come into play. Unfortunately we will not be able to render funds back to the customer’s account or send our additional product. Thank you.
Thank you for contacting us. Per our terms and conditions as indicated on our website: COLOR DISCLAIMER We only supply unprocessed virgin hair and it comes in natural shades of 1B (Off Black/Natural Dark Brown). If you choose to color the hair, it takes and holds permanent,...
semi-permanent, lifts, and cellophane beautifully! Please understand, we DO NOT suggest any chemical changes being performed by an unlicensed individual. Always refer to a professional for permanent change, as the product is your investment. Though it is possible to color the hair, the risk of damaging it increases dramatically. All hair reacts differently to different products and regiments. Reactions include but are not limited to extreme dryness, breakage, shedding, matting, and tangling. If an error occurs due to a chemical service, Her Hair Company, Inc. and its entities are not liable or held accountable for damage. Coloring, lifting, or dying the hair may affect the original texture of the hair. We are not responsible for the product after it has been altered from its original state. Please be forewarned, refunds and/or exchanges WILL NOT be issued for dissatisfaction with texture or color! ALL SALES ARE FINAL!
Hello Customers complaint came in prematurely for our processing time. Customer sent in request to change items in which the shipping department made correct changes. Package has been signed for and delivered to customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The hair is fake I would not have purchased if I knew this. I want my money back, how are we going to resolve this so I can get a refund
Regards,
[redacted]
Hello, Thank you for contacting us, and providing your feedback. At Her Hair Company Inc., customer satisfaction is our first priority. We stand behind the quality of our products 100%. We believe we can work together with our clients to make every purchase a positive experience. Our...
hair is carefully hand inspected by our fulfillment department before leaving our location.Her Hair Company Inc., at its sole discretion, may exchange products under the following conditions: Requests must be made within 3 business days of receipt of product(s).Any exchange requested after 3 business days of receiving the product will not be honored. We will not accept any merchandise, which has been used or altered (washed, brushed, combed or cut) in any way. According to the Federal law you cannot return human hair products that have been used due to hygienic reasons. Please return the item in the original and resalable condition as a necessary health precaution. Based on the conversation that you had with our Associate, the hair has been washed and installed. Once the hair has been manipulate in anyway, we are unable to honor an exchange. We provide this information in our Terms and Conditions at the time of checkout, that you did agree to. Additionally, this information is provided on our website. Our terms and conditions can be found here: https://www.herhaircompany.com/terms-conditions/ Our associate provided various product and hare care regimen suggestions based on the texture that you ordered; we are confident this will help. Since it is human hair, it does still have to be treated with care, including keeping the hair moisturized and having a good night time regimen. While we understand that you are requesting a refund, our store policy is that all sales are final, in particular since you have worn the hair for quite some time. At Her Hair Company Inc., we maintain a very high level of quality assurance by taking every bundle of hair through a vigorous process to make sure you are receiving the best quality product possible. All hair orders are thoroughly inspected before shipping. It is our primary focus to make sure you are completely satisfied. Due to the nature of our products, all sales are final. Thank you again for contacting us, and we do wish you the best.
We apologize for the inconvenience. However, we have cross-checked our online store database searching name, email address, phone number and even address and cannot locate an order from you placed on the disclosed date. We accept all of our payments through our merchant, PayPal. With that being...
said, we would need to see a receipt so we can confirm the transaction details accepted. After that, we can have your order shipped immediately due to the timeframe. A representative has attempted to contact the number given and was not able to speak with anyone directly. Please contact us at your earliest convenience at 888.597.6667. We are open weekdays from 9AM-6PM Eastern Standard Time.
Please refer to our terms and conditions provided initially. If you would like to send pictures of your hair so we can try and assist with product and hair regimen suggestions, we welcome your pictures. They can be sent to [email protected]
Hello, Thank you for your feedback. We understand your frustration regarding the arrival of your order. Per our terms and conditions, as well as our FAQs for shipping, our processing time is 2-3 business days. Your order was placed on Friday, March 31st. As indicated on our website,...
orders are not shipped on Fridays, Saturdays, or Sundays. Additionally, we are not open on the weekends. Your order was shipped on Tuesday, April 4, which was just 2 business days after your order was placed. Since your order shipped within our standard processing time, we will not honor your request to refund your cost. However, because we truly value you as a customer, we've applied the $15.50 as an in-store credit on your Her Hair Company account to use toward a future order. Thank you and have a nice day.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
that is not acceptable you state minimal shedding but there was major shedding. Also your company failed to even respond or reach out to me as their CUSTOMER THEY DID NOT CARE AT ALL I WANT MY MONEY BACK THE HAIR IS A MESS THE COUSTOMER SERVICE IS A MESS AND I AM NOT THE ONLY CUSTOMER THAT COMPLAINED ABOUT THE QUALITY OF THE HAIR AND THEIR CUSTOMER SERVICE. The response given by the business is unacceptable and honestly sounds like they don't care
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This further proves you do not run your business well I sent you pictures via email two times and Instagram bbut now that I want to file a complaint you ask for photos I want my money back or I will escalate this as far as I can your service and your product is UNACCEPTABLE it takes a person to report you to the Revdex.com for you to respond UNACCEPTABLE
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response will suffice.
Regards,
[redacted]
Hello, Thank you for reaching out to us. Per our terms and conditions on our website, and provided at the time of checkout, all sales are final. We do allow an exchange within 3 business days, as long as the hair is returned in it's original condition. The hair that you received is 100%...
new, virgin, and not used. We will not be able to offer a replacement or store credit since we're outside of the exchange window timeframe, as indicated by our Terms and Conditions. Thank you.
We apologize for our customer not being satisfied with her most recent purchase with us.We believe we can work together with our clients to make every purchase a positive experience. Our hair is carefully hand inspected before leaving our location. From what our records show, the customer...
contacted us with tangling issues as of May 8th in which we were able to offer suggestions on product and regimens. Although our team is knowledgeable in caring for Virgin hair extensions, we cannot guarantee results each time. This is the risk in us selling such a product as well as the customer purchasing said product. Virgin human hair is distinct, and no two heads of hair are exactly alike. When you place an order with us you will notice that there will be some variation between our pictures and that of the hair you receive. This is not avoidable nor should it be. Since the customer has co-washed as well as installed the hair, her option for an exchange has been voided. According to the Federal law you cannot return human hair products that have been used due to hygienic reasons. Our policy does state if you are not completely satisfied with your purchase you may exchange an eligible item for a different item, excluding the original shipping charges and taxes, within 3 days of the shipment received date, provided you follow the proper return procedure and eligibility guidelines as described on our website. Exchanges are processed within 5 business days of receipt. Moving forward, we are only able to offer suggestions to help assist in the overall life of our customer's extensions. Per our Terms and Conditions which the customer must agree upon prior to checkout, all sales are final. Due to the nature of the customer's experience, we have even offered a 10% discount on her next purchase with us if she chooses to return back with us as a customer. We attempted to follow-up with customer as of May 28th after receiving photos and an update of how hair reacted to our suggestions in which a voice mail was left. If the customer would like to contact us regarding any further suggestions, we are more than willing to do so. However, we cannot permit a refund nor replace product at this time.