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Thank you for your prompt response roe my request for assistance. Its comforting to know help is only moments away when needed. regards, Mildred Casey

I have had no negative issues with Medic Alert since signing up for their monitoring system. They have been responsive each month when I check in and fortunately, I have had no medical issues this past year.

Review: Sometime last year my daughter thought I could benefit from a medical alert system. She contacted this company and they charged her for a system for me. They say this system was delivered to me sometime in October, which I never rec'd . The date that they say it was delivered to me, I was on a trip to the northeast, was out of state, not just not at home. The only thing I ever rec'd from them was a padded envelope with some pc. in it, which I asked about at the post office and they said if I hadn't ordered it I had no obligation to return it. So I threw it away. Then the letters came insisting I sign the contract. This letter has my phone number, address and other personal information that I did not provide them. I want them to destroy this info and stop all contact. They have told my daughter she would have her money refunde4d. Which they have not followed up on. But that's a problem with them she will have to take care of. I just want them to stop all further contact with me.Desired Settlement: Hope they will no longer contact me, refund my daughter's payment, and destroy personal information they have on me and my children. Want letter of apology.

Business

Response:

Dear [redacted],

In response to the complaint filed by [redacted], please find the attached [redacted] Tracking information. Even though **. [redacted] was not home, the package was delivered. Her daughter authorized shipment of the equipment to **. [redacted]. I would think that she would know if her Mother was out of town. If she knew, she could have requested we hold the shipment, she didn't do that.

I believe that **. [redacted] threw away the gift for ordering the Medical Alarm. That is what would have been in the padded envelope.

I will have the account canceled, but there will be no refund. Since [redacted] shows the unit as delivered and the Lost Unit fee is $350,

which we won't charge her, the $89.85 will be kept as that Lost Unit Fee.

I am sorry **. [redacted] is upset with us, but we did send the unit. As far as having her information, her daughter would have provided that.

If I can be of any further assistance, or if you have any additional questions, please don't hesitate to contact my office.

Sincerely, [redacted] Customer Resolution Manager

Medical Alert

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Review: [redacted]I am rejecting this response because:I have yet to receive an apology for their harassment and they are unfairly charging my daughter for an item left when no one was at residence. And if charging her the amt. wasn't enough they continued to take money from her acct. for monitoring the service when it wasn't rec'd or activated.

Regards,[redacted]

Business

Response:

Dear [redacted],

I am in receipt of the rejection to the answer

regarding the above complaint. Please advise

**. [redacted] that the refund check has been cut

and it should be delivered in a day or two.

If I can be of any further assistance, or if there are any additional questions, please don't hesitate to contact my office.

Sincerely,

Customer Resolution Manger

Medical Alert

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]My daughter has received her refund and I am now satisfied. I would like to thank the Revdex.com for handling this matter, without your help I feel this wouldn't have had the same response.I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]

Worked swiftly every time needed.

set the alarm off after I first got it and they understood I was a novice. Haven't had to use it since but glad I've got it.

Review: Medical Alert is charging me for a unit that I dont have and has charged me twice for the one unit I do have.

I was suppose to recieve an overnight return label today by Fed Ex and that didnt happen so I called the number I was given [redacted] ext[redacted] and I got the voice mail and so I left a message and did not hear back. I still dont have the new unit the return label to return the old unit so basicly all I have is a $65 charge out of my bank account. Please help me to get my refund back soon.Desired Settlement: I just want the $65 put back into my account that they have take out. I also would like the return postage paid reciept that I was promiced to be able to return the old unit.

Business

Response:

Dear [redacted],

In response to the complaint filed by [redacted], please be advised the new unit [redacted] spoke of was delivered to her home on June 10. Please let her know that inside the box is a return label for the old unit. Once we receive that unit, we can cancel that portion of her account and adjust the $64.90 charge.

If a return label was not included in the box, please have [redacted] contact me at ###-###-####, Ext. [redacted].

If you have any further questions, or if I can be of additional assistance, please do not hesitate to contact my office.

Sincerely,

Customer Resolution Manager

Medical Alert

I have exalt service from Medical Alert.

Your service was awesome. Always there to help, and always had the answers to my questions. Happy New Year to all your Staff. I feel safe with Medical Alert.

Great program, I feel safe at home.
Thanks!

Review: My 90 year old mother has had this company's "life alert" product for 2 years. She fell off her porch a month ago and the device did not help her at all. She managed to pull herself up using sheer determination. She wants me to send this back to the company, but when I called to make sure the address I have is correct, I was put on hold and told it would be 2 minutes. 20 minutes later, and several interruption of virtual operator telling me it would be "2 minutes of waiting time," another operator cut the call off abruptly, telling me I should leave a message with phone number. It really gripes me that this company, that was so eager to take our money for a virtually useless product, would put an elderly person through this kind of crap. I am not an elderly person, but that is who would conceivably be calling. I think it stinks.Desired Settlement: I hope this company either improves, or goes out of business. I will warn everyone I talk to about them.

Business

Response:

Dear **. [redacted],

I needed YOU BIG TIME this past AUGUST!!! my name is Dolores A. Drabek..and so THANKFUL for EVERYONE to help ME!!!
but...
SURE HOPE IT DOESN'T HAPPEN AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Review: I Ordered Medical alert for a family member, and paid 6 months in advance and it was taken out of my account on 10/05/12 for 179.70 and almost immediately I began to get monthly billing statements. Each time I called to get it corrected, I was assured it would be, but I still recieved the bills. When I refused to double pay I recieved a threatening letter that my account was going to be turned over to a collection agency. I promptly cancelled the service, of which I have all paper work printed out from their company and thier own paperwork. I was given the instructions of sending it back which I followed and then I sent it back with a signature confirmation request, which I have a copy of from online. I mailed the product back on Jan 14th 2013 and they recieved it on the 16th.. After I recieved my signature confirmation I called and talked to them and was told that my refund would be returned to my account in 7 to 10 business days in the amount of 89.90. I waited almost 3 weeks and called back when I didnt see it in my account and talked to another person, [redacted], who confirmed what I said and told me that it should have been returned to me already. I assured him it was not, I just checked my account before calling. I called back a few days later and asked to talk to a supervisor when I tried to talk to someone in billing who just hung up on me without investagating my complaint. I called back and I did get a supervisor named [redacted] who just told me that she could not help me and she would leave me a message with billing. I called back again in a few minutes and this time I talked to supervisor by the name of [redacted] this time and she told me that there was an error in putting my money back into my account. I told her that they didnt have an error taking it out of my account and its still active, so they shouldnt have a error putting it back in. I was never notified of this error as I felt I should have been, instead of just keeping my money. [redacted] told me that she was going to put in for a paper check in the amount of 59.90 and when I corrected her on the amount I was told that they recieved it on the 16th and policy was they have to recieve all returns by the 15 or I would be billed for a full month. I told her that no where in the paperwork I printed from thier website or the instructions that I recieved from them states that and I want my full months payment returned. She reviewed the policy and agreed that it was not in print and she told me that she would put in a authorization for the 29.95 that I am due on top of the 59.90 she assured me that was sent in the form of a check. I told [redacted] that as of that day I did not recieve the check but I would call her back in a week, yesterday, to check on or let her know that I did or did not recieve the refunds. I did recieve the 59.90 refund but not the 29.95. and I want it refunded. I am tired of calling them and not getting any satisifaction except for [redacted] the supervisor. I called Yesterday and got no reply to my message to [redacted], so now this is the next step. I am not cashing the first check until I get the FULL refund due me. All Conversations I have with this company I have taped, so I can have a record in case this goes farther. Supervisor [redacted]s direct number is [redacted]Desired Settlement: I want the remainder of my money owed in a paper check as they claim they cannot put it back into my account for some reason they call is an error. The amount is 29.95. Also if this a polilcy of thiers to not refund a months service on some unwritten policy, if you are late by thier standards by 1 day then they need to put the stipulations in writting on thier website and in thier phone and written instructions. I got none stating this. Or prorate it on a daily basis

Business

Response:

In response to [redacted]s recently submitted complaint, please be advised that the $29.95 refund she is looking for is being sent out in the morning. The check was cut and awaiting a signature. I apologize for the length of time this has taken, but assure you that the refund has been issued.

We had your system here but didn't have to use it

Review: I connected this company to get informtion regarding the Medical Alert for my mother, I was asked did I have a credit/debit card I informed [redacted] that I did and that I do not want my card charge until I had time to speak with my mom, I didn't give any other information, so when I looked on my bank statement and say that 49.45 was debit off my card I immediately called the company and emailed [redacted] that I didn't authorize this transaction and that I wanted a refund this was on 11/01/2013 it is now 11/11/2013 and I still have not gotten any response to this compliant or my money back on my card.Desired Settlement: I would like my money return to me I have not gotten the product they didn't even set up an account they just took my money.

Business

Response:

Dear [redacted],

It gives me peace of mind to have this service.

Review: We decided to cancel my Grandparents Medical Alert when their unit was not working and I spent a total of 6 hours on the phone trying to get a customer service rep. to help me fix the nonworking unit. After they located all of our information and realized what we were talking about, they decided to send us a new unit. We received the unit and I installed and it worked. A few days later I return the their residence and it isn't working. Frustrated that it took so long to get help the first time. I call and speak with a Tina C. who I inform that we would just like to cancel the service. She informs me to return the unit with a note and to insure the package for $360.00. I mail everything back as instructed on March 25, 2014. We then received a letter from Medical Alert, mailed to my address, dated April 9, 2014. The letter stated that my Grandparents have an outstanding balance of $89.85. I call April 15, 2014 at 9:09 AM and speak with a **. [redacted] who says that once the payment is received the account will be paid in full and closed. We wrote a check for $89.85 and mailed it on April 14, 2014. After receiving my Grandparents mail, they also received a letter, at their address, dated April 9. 2014 saying they have an outstanding balance of $119.85. I call Medical alert on April 23, 2014 at 9:23 AM and spoke with [redacted]. She says that they had not received the equipment and ask for a tracking number. I give her the tracking number that is on the stub and is the same on my receipt. She said the number I provided is not a tracking number. I told her that it is also listed on my receipt, dated March 25, 2014, as a tracking number. She then finds where the equipment has been received and that the remaining balance owed is. $79.90, and that they have not received the final payment. She continues to tell me I need to contact my bank and get a copy of the cleared check and fax it to them. I did contact my bank and the check that was dated April 14, 2014 and also mailed the same day and cleared our account on April 17,2014.Desired Settlement: We would like for our refund of $9.95 to be paid and our account to be closed.

Business

Response:

Dear [redacted],

In response to the complaint filed by [redacted],

I called her to find out what her Grandparents names were. I requested she send me a copy of the canceled check, which I received yesterday.

We located the posting of the check. It was posted to an account under the same name. The

Subscriber ID she was provided with was not

correct. It was for another [redacted].

We moved the payment to the correct account, and

a refund of $9.50 has been processed.

Please let [redacted] know that we are sorry for

the error. A check should be issued shortly for

the refund.

If I can be of any further assistance, or if you have any further questions, please don't hesitate to contact my office.

Sincerely,

Customer Resolution Manger

Medical Alert

Thankfully no emergencies since I have this "coverage" but there were mistaken (accidental) calls by either the monitor dropping from my belt loop or being somehow activated. Either way the response was quick and the responder made sure that it was me and I was OK. Having this gave me extra incentive to go outside when I might not have without this equipment.

Very responsive.

I like the fact that you call by phone occassionly.

Review: I have been dealing with incorrect billing issues with this company since Nov 2012. They continued to send late notices even though a payment was never missed. I printed my payment history and sent it to them not once, but again today (March 10, 2013). I can no longer send faxes and place phone calls to a company that it is apparent this will be ongoing.Desired Settlement: Bill to be corrected and account closed. It is no longer worth the effort. I am going to use another service.

Business

Response:

Dear [redacted],