Connect America

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I look forward to receiving my refund and I am pleased that Medical Alert will keep their promise.Thank you for all your help Regards, [redacted] ***

Dear [redacted] ***,In response to Mr***’s rejection I am a little confused as my answer was that I canceled everything on the account and credited the balance There were three pieces of equipment that weren’t returned The lost unit fee for those pieces of equipment should have been as follows: A- $150, Mobile Alert - $350, and Medical Alert $which totals $ We charged Mr [redacted] $ He paid $because he sent a check and we debited the account for $ We refunded $back to the checking account and kept the check he sent inI have no idea where Mr [redacted] got the $figure from or why he thinks we owe him $ I know he swears that all the equipment was returned I can see how we may have misplaced one unit, but not all three We did not receive themThe account still has a zero balance and we owe Mr [redacted] nothing I don’t know what else I can do As I stated the account has been credited of all outstanding invoices and has been canceled in fullIf you have any questions, of if there is anything further I can do, please don’t hesitate to contact my officeBarbara JV [redacted] ***Customer Resolutions ManagerConnect America/Medical Alert

Dear [redacted] ***, In response to the complaint filed by [redacted] , please be advised, she also sent an email to me I have taken care of this issue, and [redacted] should see a refund back to the credit card sometime next week I am not sure why this was not done correctly the first time the refund was issuedThere should have been no question about a full refund being issuedPlease apologize to [redacted] for me Sincerely, Barbara [redacted] V [redacted] Customer Resolutions Manager Connect America/Medical Alert

Dear Ms***, In response to the rejection filed by Mr [redacted] , please be advised that I spoke with him yesterdayIn order to resolve the complaint, I have agreed to the $refundAs I told Mr [redacted] , after two Revdex.com Complaints and a Certified Letter, I was very sure that Mr [redacted] was correct in his statements I am sorry that this has been an issueI had the refund processed today and it is being sent overnight to Ms [redacted] If there is anything further I can do, please don't hesitate to contact my office Sincerely, Barbara JV [redacted] Customer Resolutions Manager Connect America/Medical Alert

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: Medical Alert is still reporting untrue statements regarding payments I have gone around in circles with this company for years now and honestly, I'm just tried...All Medical Alert Equipment was returned and signed for this morning, July 7, at 10:17am by S M [redacted] Junior// [redacted] ***//ATTN:RETURNS// Broomall, PA [redacted] for Account Number [redacted] Money Order sent separately and will also require signature upon delivery so that all ties between Medical Alert, [redacted] , and [redacted] are severed Regards, [redacted]

Dear [redacted] ***,In response to the complaint filed by [redacted] , please be advised that [redacted] was absolutely correct regarding the bills continuing to be sent Everything has been credited off the account as of this writing The unit was returned in March, but the account was not canceled for some reason I emailed our Cancellations Department to cancel the account immediately I am not sure who told [redacted] that the account was canceled, but it was not.I apologize for all that [redacted] has been through in trying to rectify this issue Please assure her that I have had it taken care of and she should receive no further billings If I can be of additional assistance or if there are any further questions, please don't hesitate to contact my office.Sincerely,Barbara *V [redacted] ***Customer Resolutions ManagerMedical Alert

It works! My wrist band lost it's works somewhere in a casino and I was unaware! And because it kept sending a signal, you continued to try to contact me until I finally heard you when I was in the Ladies Room washing my hands! In the meantime you had sent an E Unit to my house, were unable to reach either of my daughters but reached my sister-in-law She had to release the E Unit when she realized I was in a casino - great and wonderful response team covered all bases However - it took almost a full weeks, though person after person assured me the wrist band was "in the mail", to finally get a helpful person to overnight one for me I contacted you and "complained" and was given an extension of a month on my payment due dateI will be calling Mobile Alert right after the holiday season I was NOT notified of a 20% increase in annual costs NOR that my credit card was being charged without my being notified of the increase or the charge to be made! Perhaps I signed some-thing that allows you to do that - if so, that will be changed ASAP

Dear [redacted] ***,In response to the complaint filed by [redacted] , I am enclosing a copy of the signed agreement between [redacted] and [redacted] Paragraph two clearly states that the contract will automatically renew unless either party gives written notice of its intent to cancel That same paragraph states that the account will continue to be billed until the equipment is returned to [redacted] *** As you can see [redacted] signed the agreement and agreed to have the account debited.I called [redacted] at both numbers provided on the complaint to make sure she has received the return label The voice mail for the day number had not been set up yet The night number was answered by a woman who stated that [redacted] was not available At that point she hung up the phone If she didn't receive the return label and has a printer, I can email one to her, but I would need to hear from her I can be reached at ###-###-####, Ext***I have no problem refunding the money debited on 9/19/16, once the equipment is returned Generally the refund would be less the $for September, however, if the equipment is returned timely then I will refund the entire amount I am sorry that Kevin was not nice to her I don't believe he is still with the Company, but in case he is, I have forwarded this complaint to his Manager If there are any further questions, or if I can be of additional assistance, please don't hesitate to contact my office.Sincerely,Barbara *V [redacted] ***Customer Resolutions Manager [redacted] ***

[redacted] Dec (days ago)to me Yes we received a partial refund but not the amount we were told we would receive Thanks for following up [redacted]

Complaint: [redacted] I am rejecting this response because: The equipment was lost so I paid $to Medical Alert to cover it's cost After remitting the funds,I paid $for equipment not returnedThat should satisfy the equipment requirement.Medical Alert took an additional $from my mother's bank accountI was able to get that refundedYOUREQUIPMENT WAS PAID FOR! Your bill specified it was for continuation of service not cost of equipmentNow you want to bill me a THIRD TIME for the equipmentIs there no record keeping a your company?Check you transactionsI sent you a checkP.SI paid $If it was $you owe my $ Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: Medical Alert has since called me and yes refunded half the amount and has agreed to close out my moms account I received the return authorization yesterday in the mail and will go to my mom's house by the weekend to pack it and ship by next week I will be moving mom in with me next month and will personally be taking care of her and know that in my care.....she will be safe I agree that the situation was very unfortunate and pray they use this as a training opportunity I am satisfied with the end result as I do believe that mom should have to pay for some of the error (1/the cost) and they do pay the other 1/which was agreed upon Donna was wonderful when she reached me I wish I could have spoken with her in the first place....very very reasonable and fair on her part I agree that mistakes do happen....but since most of their customers are elderly, again....I hope this is used as a training opportunity I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I was very pleased to hear from Barbara (customer service rep.) after I contacted the Revdex.com Hopefully everything is resolved as package is on the way back to PA., & I should be reimbursed for shipping costs Thank you for your help Revdex.com & Barbara I will also have to check my next credit card billing to make sure I'm not charged for any extra months after item was returned Regards, [redacted] ***

Dear [redacted] ***, In response to the complaint filed by [redacted] on behalf of her mother [redacted] , please be advised that my associate spoke to [redacted] and informed her that we have not had a signal since April 23rdThis does not mean the system wasn't working, it only means that *** [redacted] had not tested her system during that period of timeI am attaching a copy of the signed agreement that indicates the system is to be tested weekly We offered a credit of three months instead of the initial two months that was offeredSusan, my associate spoke to [redacted] and apologized that her mother had fallenShe at that time apologized for the poor customer service We are sorry that this situation occurred, but it is imperative that these systems be tested, at the very lease, once a month If you have any additional questions, or if I can be of further assistance, please don't hesitate to contact my office Sincerely, Barbara *V [redacted] Customer Resolutions Manager Connect America/Medical Alert

Dear Ms***,In response to the complaint filed by Mr***, please be advised that I have processed the refund and closed his account with a zero balance I am truly sorry this happened I am not quite sure who told Mr [redacted] that we don't start the refund process until the customer calls This is not true The refund shouldn't have taken this long We received Mr***'s equipment on October 2, and the refund should have been processed no later than November 2, I knew that the Refunds Department was behind, but had no idea it was this backlogged.I am sorry this happened Mr [redacted] should see his refund within - days of processing If there is anything further I can do, please don't hesitate to contact my office.Sincerely,Barbara [redacted] *** A***nCustomer Resolutions ManagerConnect America/Medical Alert

Dear [redacted] ***,In response to the rejection of the answer to the complaint filed by [redacted] , I contacted him this morning I advised [redacted] that I would credit the balance on the account and have the account canceled immediately He indicated in his rejection that he had the Post Office investigating the loss of the package I asked that if he finds out anything about that package, to please call me and let me know what they found.I believe this complaint is resolved If there are any further questions, or if I can be of additional assistance, please don't hesitate to contact my office.Sincerely,Barbara *V [redacted] ***Customer Resolutions ManagerConnect America/Medical Alert

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I regret the fact that I overlooked the credit on my credit card accountWhile I had encouraged the vendor to credit my account, they had told me to expect a check as a refundStill, it's my fault for not seeing the credit on my bill.Thanks to the Revdex.comYou stimulated a much stronger and prompt response than I had been able to effect Regards, [redacted] ***

Dear [redacted] ***,In response to the complaint filed by Mr***, please be advised that I have canceled this account in its entirety However, none of the equipment has been returned I have checked and rechecked our Return Log Not one of the items Ms [redacted] was sent have been returned However, since the items were for Ms [redacted] and not for Mr***, we have canceled the entire account and credited off the balance If there is anything further I can do or if there are any questions, please don't hesitate to contact my office Please extend our sympathies to Mr***Sincerely,Barbara JV [redacted] ***Customer Resolutions ManagerConnect America/Medical Alert

excellent servicevery speedy turn time on personalized productI will purchase my medical alert items here always

On two separate occasions I had to use my Medical Alert, immediately they were there and had an ambulance at my home within minutesBeing a stroke victim it is the best investment I've made giving my family and myself less worry

Dear Ms***, In response to the complaint filed by Mr***, we received a letter requesting cancellation on May 29, At that time our Agent Carolyn called and left Mr [redacted] a message regarding the letter and requested a call backHad Mr [redacted] called her back at that time, this matter would have been resolved by now We do not prey on the elderly and the equipment is not cheap as Mr [redacted] indicatesThe equipment is leased and is our property I will have the account canceled and the billing stoppedThe last payment we received was for $which I believe was sent with his letter and possibly might have been Mr***'s attempt to close out the accountThe invoice he received for July, August and September will be credited off the account There won't be a refund since the last payment we received only covered the system until the end of JuneIf I can be of any further assistance or if there are any additional questions, please don't hesitate to contact my office Sincerely, Barbara JV [redacted] Customer Resolutions Manager Connect America/Medical Alert