Connect America

Dear Ms***,In response to the complaint filed by Ms***, please see the attached agreement The agreement states that the equipment is billed until it is returned Ms [redacted] called us on March to cancel At that time she was given return instructions The device should have been returned then It was not We didn't receive the equipment until August 12, Ms [redacted] is entitled to a refund for the month of August, but not the previous months Had she returned the unit when she called to cancel, this would not be an issue.I will process the refund for the month of August, 2016, for $ I apologize if Ms [redacted] didn't understand that she was billed until the equipment was returned, but if she will look at the Agreement she signed, she will see in Paragraph that the equipment is billed until it is returned.If you should have any questions or if I can be of further assistance, please don't hesitate to contact my office.Sincerely,Barbara JV [redacted] ***Customer Resolutions ManagerConnect America/Medical Alert

Dear [redacted] ***,In response to the complaint filed by [redacted] , please be advised that [redacted] and I spoke this morning I told her that there was one piece of equipment that was not received, however, if she was getting another system, she could use it for that system as it is the lockbox I told her I would deduct the $cost and refund the balance I have done this and the balance was credited back to her credit card She should see that credit in - days.I apologized for her issues and I believe we have everything resolved as of this writing.Sincerely,Barbara *V [redacted] ***Customer Resolutions ManagerConnect America/Medical Alert

when my Mom fell, medical alert never gave them the code on the lock box, so the paramedic could get into the houseWhen I called medical alert to inform them of this, they told me they will look into this and get back to me, they never didLoretta

It gives me peace of mind 24/

Dear [redacted] ***,In response to the complaint filed by [redacted] regarding the equipment sent to her husband, please let her know that we apologize for their phone number not being put on the DNC List I listened to her last call, and Kim indicated to her that she has put the phone number on the DNC List so there should be no further calls.Since the call was made by one of our partners, we will be refunding in full However, the total money charged was $214.94, not $as [redacted] indicated If there is anything further I can do, or should you have any additional questions, please don't hesitate to contact my office.Sincerely,Barbara *V [redacted] ***Customer Resolutions ManagerConnect America/Medical Alert

Dear [redacted] ***, In response to the complaint filed by [redacted] , please be advised that a refund was issued on January 2, The customer claims that it took more than days for the refund, however, it is business and not calendarThe refund was issued in business days, not including weekends or holidays The refund was processed back to her credit cardShe should see the refund in a few daysIf she does not, she will need to contact me and I will provide her with the Trace number to give her to credit card company There will be no refund for the shippingShipping is not refundable If there is anything further I can do, or should you have any questions, please don't hesitate to contact my office Sincerely, Barbara *V [redacted] Customer Resolutions Manager Connect America/Medical Alert

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I also received an email from the company & responded as follows: I just wanted to thank you for you quick response from my email I looked at my account this morning & the credit is posting today!!! WOW thank you......this is what customer service should be I am sending a response to the BBA as well I hope my experience will serve as a learning tool for the reps in your company.Once again, thank you!Sent from my [redacted] Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Great program, I feel safe at homeThanks!

Revdex.com:
I have received the appropriate refund as I originally requested from the vendor in complaint ID ***, and find that this payment and resolution is now satisfactory to me and, I now withdraw my complaint
Regards,
*** ***

Dear *** ***,In response to the rejection filed by *** ***, I just want to let you know that our system had some type of glitch in it and the vast majority of our canceled accounts were billed. Our IT Department has worked on this and it won't happen again. The invoice for $was credited off the account immediately. There is no money due and the account is closed with a zero balance.Please let *** *** know that I am sorry this happened, but this was a system problem and not a real invoice. If there is anything further I can do or if I can be of additional assistance, please don't hesitate to contact my office.Sincerely,Barbara ** V** ***Customer Resolutions ManagerConnect America/Medical Alert

Dear *** ***,
In response to the complaint filed by *** ***, the Agent did call *** *** back the very next day to advised that the refund had been issued back to her credit cardAt that time *** *** advised she had already reported the non-refund to the Revdex.com
After reading the notes in
the system, it appears that *** *** wants the shipping backShipping is non-refundableShe ordered the equipment and agreed to the shipping chargeWe cannot refund that money
If there is anything further I can do, or should you have any additional questions, please don't hesitate to contact my office
Sincerely,
Barbara *V** ***
Customer Resolutions Manager
Medical Alert

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:My daughter has received her refund and I am now satisfied. I would like to thank the Revdex.com for handling this matter, without your help I feel this wouldn't have had the same response.I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***

Dear *** ***,
In response to the complaint filed by *** ***, I have attached the billing information she requested, along with the credit memos for credits issuedI have also attached a copy of the signed AgreementAs *** can see if she looks at page 2, paragraph 3, it clearly states that there is a three month minimum as approved by the signer.There were a total of three different systems sent to *** *** The first unit was sent on 5/29/Shipping was charged on this unitWe were notified that *** *** has in home wireless Therefore, we had to swap out the original unit for a cellular unit This was sent to *** *** on 6/8/with an enclosed return label for the original PERS unit The original unit and the CBS were received by us on 6/27/ Then we shipped out a Mobile Alert at no charge for the shipping, on 6/15/ That unit was also returned, and we received it on 7/9/15. Of the money paid by *** ***, we kept $79.40, which represents $for the CBS and $for the Mobile Alert, and $for the original shipping Shipping is not refundable as I stated before because that money is paid to Federal Express. I do not see where we owe any more money back to *** *** If *** wishes to discuss this further, she is more than welcome to call me and see what can be worked out My number is ###-###-####, Ext***However, we did not keep a three month minimum as *** *** agreed to We kept a total of two months. If there is anything further I can do, or if there are additional questions, please do not hesitate to contact my office. Sincerely,Barbara *V** ***Customer Resolutions ManagerConnect America/*** ***

Dear *** ***,
In response to the complaint filed by *** *** for *** ***, please be advised that I have sent out an email to all involved Departments to remove any and all telephone numbers associated with this account and put on the DNC ListI have
also requested that Marketing
remove the address from their mailing list
If there is anything further I can do, or should there be any questions, please don't hesitate to contact my officeShould there be any further contact from our company, please ask *** *** to call me directly, and I will find out who did not heed my emailMy number is ###-###-####, Ext***
Sincerely,
Barbara *V** ***
Customer Resolutions Manager
Connect America/Medical Alert

Dear *** ***,
In response to the complaint filed by *** ***, please be advised that I issued the refund today
A refund check in the amount of $is being issued todayI have requested that the check be sent via *** *** overnight
Please express my apologies to *** ***
I am sorry she had to wait for the refund she was promisedIt should have been processed when she was told she would receive the refund
If there are any further questions, or if I can be of additional assistance, please don't hesitate to contact my office
Sincerely,
Barbara ** V** ***
Customer Resolutions Manager
Connect America/Medical Alert

Dear *** ***,
In response to the complaint filed by the above customer, please be advised that *** *** was called and she agreed to pay an annual payment
That is why the $was deducted from her account
I called *** *** and we discussed that I would refund $That is
the payment she owed
for $deducted from the $which was paidShe agreed that was fineThe refund has been put through and she should see the refund in about a week
If I can be of any further assistance, or if there are additional questions, please don't hesitate to contact my office
Sincerely,
*** ** *** ***
Customer Resolution Manager
Medical Alert

*** *** 8:AM (minutes ago)to me Hello, I can't see anywhere to close a case, I want to close case ID *** with Medical Alert, the company mailed me a checkThanks*** *** ***Sent from my ***

Dear *** ***,
In response to the complaint filed by *** ***, please extend my apologies for the difficulty she had in obtaining her refund
Please advise her the total refund is $59.90, not $The initial charge of $included shippingShipping is non refundable, and that is
why the total refund is $
If there is anything further I can do or if there are any additional questions, please don't hesitate to contact my office
Sincerely,
Barbara ** V** ***
Customer Resolutions Manager
Connect America/Medical Alert

Dear *** ***
In response to the complaint filed by the above customer, please be advised that I had our Finance Department cut the refund check for $yesterdayI requested that this check be sent overnight to *** ***
Please express my sincere apologies for the issues she
encountered while trying to obtain her refundI issued the refund in full because of this issue
If there is anything further I can do, or if there are any additional questions, please don't
hesitate to contact my office
Sincerely,
Barbara ** V** ***
Customer Resolutions Manager
Connect America/Medical Alert