This matter has been brought to out attention. We are currently communicating with the customer to attain a resolution. We hope to reach this resolution within 24 hours.
So I've been waiting for my refund for almost a month now. They say you have a month decide before they charge you a cancelation fee. They also withdraw the money from you instantly and eagerly. The cancelation paper says it should take 7 to 14 business days to get your refund. It's been 19 business days and counting. $1600 is a lot of money to be without for a month. If you can withdraw it instantly it should be able to be returned instantly.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
After filing this complaint I had another issue with this company stalling my vehicle fixed as they state in their response they delayed my repair because they felt that my repair shop was not truthful When my repair shop was called by asap the shop informed asap that the drive shaft my need replaced because they could not find the yolk alone. When my repair shop called the JEEP dealer they were informed by Jeep (which I double checked) that they yolk and drive shaft were not sold seperate for each other. My main complaint was that I wanted my vehicle fixed and I wanted to be treated like a human being (which never happened, until after this company took their time and proved that they were in control because it took 3 weeks to get my vehicle repaired). As ASAP mentions in their response they delayed getting my vehicle fixed because they felt the repair shop I have used for a very long time LIED.
ASAP called my shop and told them that they could send out the yolk that day and then the yolk was not mailed out until I called A WEEK LATER and had to talk to several different people for they person I was dealing with to FINALLY return a phone call. The problem was that they were RUDE DISRESPECTFUL, and NOT CUSTOMER FRIENDLY. After all is said and done I am happy that my Jeep is fixed but I am still not happy about the way I was treated and I am very nervous about ever having to use this warranty again. Yes ASAP did offer a loaner car for 48 hours. I work for a living like most people and I was without my vehicle for right around three weeks, they only offered a loaner car after yelling and calling me a liar. So, in conclussion, I am not happy about the way I was treated, but I am glad that my vehicle was repaired.
Thank you for bringing this matter to our attention.
American Standard Auto Protection is an Equal Opportunity Employer. American Standard Auto Protection does not tolerate discrimination in the work place, or interaction with consumers. American Standard...
Auto Protection's core mission is the development of good consumer relations, whether or not the consumer enrolls in a VSC program. American Standard Auto Protection has reviewed the consumer complaint, and finds no where was the consumer spoken to in a disrespectful manner, or derogatory statements made.
ASAP, using proprietary data, and historical information regarding the vehicle, determined not to issue VSC coverage on the consumers vehicle, as it is its right to do so. Furthermore, no payments were taken from the consumer.
American Standard Auto Protection, using "KYC", "Best Practices" regulations Visa/MasterCard, as well as being PCI compliant, does not retain/store any consumer credit card information in its data base.
ASAP is in the sincere hopes this information will be comforting and reassuring to the consumer.
Thank you
Thank you for bringing this matter to our attention. A copy of the customer's refund transaction receipt is attached.
Because this complaint was filed by the customer after the refund was processed by ASAP, we request this complaint be considered...
[redacted]Thank you for giving us the opportunity to further assist the Revdex.com, and Mr. [redacted]. He will was informed he will reimbursement for covered contract components as outlined in the contract guidelines. Attached is a copy of the reimbursement check dated 6.22.2015 for $735.00. J[redacted]American Standard Auto ProtectionClaims Center Support Team
On 10/12/2016 the customer informed ASAP that the vehicle had been sold. The customer was advised there would be a pro-rated refund available in the amount of $304.17. The customer was unhappy with that amount. As a courtesy, ASAP increased the refund amount to $550.00, to which the customer agreed. The refund was processed on 11/16/2016.
Thank you for bringing this matter to our attention. ASAP strives to address all customer concerns and resolve to the customer's satisfaction.
Attached is a cancellation form electronically signed by the customer and a refund transaction receipt showing the funds have been returned to the...
customer. As we have addressed the customer's concern, we respectfully request this complaint to be resolved.
HORRIBLE CUSTOMER SERVICE AND A HUGE SCAM! STAY AWAY! I bought a used car and a ASAP warranty. Unfortunately, the car encountered some issues a couple months after I bought it. I took the car into my mechanic and was told that the Turbos were losing boost and failing which is COVERED by ASAP in there agreement. There was also a leak that was discovered from the oil pan which they say is covered but ONLY if other major work is being done (not what I was told when they sold me the policy. I took my car into the shop on OCT. 4 and after almost 3 weeks they still did not have an answer as to what they were going to do with the car. They WOULD NEVER RETURN my phone calls to let me know the status. Every single person I talked to on the phone was NOT FRIENDLY and very SHORT with me. They would tell me someone would call the next day and it WOULD NEVER HAPPEN. After 3 weeks, OCT. 25, they DENIED the claim saying it was PRE-EXISTING CONDITIONS. WELL, No kidding! IT'S a USED CAR! Anything could be classified as "Pre-Existing" because it's MECHANICAL. Bottom LINE... DO NOT USE THIS COMPANY, THEY ARE SHADY AND ARE LOOKING TO TAKE YOUR MONEY
American Standard Auto Protection has contacted Mr. [redacted] today, and left a voice mail. ASAP apologizes to Mr. [redacted] for any inconvenience he has experience. ASAP will be forwarding Mr. [redacted] a reimbursement check for the covered claim, of which he has submitted a...
ASAP has reviewed the customer's complaint. ASAP believes the customer has misunderstood the process. Please note,...
the customer purchased service contract for a total purchase price of $1,700, however the customer has paid to date $766.68.
ASAP will cancel the customers VSC and refund the customer's credit card account for the amount of $741.68, which represents the entire amount deducted from his credit card account, $766.68, less a $25.00 Cancellation fee. The customer states, the VSC would have been automatically cancelled due to his nonpayment. We believe the customer should have contacted a customer service person to explain his financial circumstances. The customer is correct. Although the VSC would be cancelled for nonpayment, ASAP would still be responsible to refund him on the initial payment of $300.00, less a cancellation fee of $25.00, but he failed to do so at that point in time. ASAP hopes the customer recognizes our business as one of integrity and honesty. In closing, the customer may expect his refund in the next 12 business days. ASAP is happy to have assisted this customer to better understand the processes, and to resolve this amicably.
Thank you for bringing this matter to our attention.
On 8/10/2016 the consumer took the vehicle
to Fitzgerald Auto Mall for repairs. ASAP was contacted by the shop on that day
at 4:13 PM EST with the vehicle diagnosis. The claim was approved the same day.
Due to the late hour in the day, the...
consumer and shop were contacted the
following morning (8/11/2016). The consumer was contacted at 10:16 AM, and the
shop at immediately after by the same representative. This complaint was
submitted by the consumer on 8/11 at 11:34 AM.
For verification, please view the attached
file. This is a screenshot of notes from the ASAP claims system that are
time-stamped showing when the consumer and shop were contacted.
Thank you for bringing this matter to our attention. We would like to process this refund, however, the customer has stated to ASAP an intention of calling his/her credit card banking institution to dispute the charge. ASAP must take precaution in this case because if the charge is refunded by ASAP...
and disputed by the customer, ASAP will be deducted double the purchase price amount. At this point, we simply request the customer notify us in writing that there are no intentions of disputing the charge. Customer can simply email [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This company has danced around my claim, never contact me, I always had to get a hold of them. They told me they wanted 10 years of maintenancerecords. Then they wanted regiatration and title. i have all the emails and call records The car had manufacturer warran ties at that time. Then while they kept delaying me for infomarion that given to me different each time I called customer care, my car rental bill was up to 300.00 where in could not afford it anymore and had to sell my car and pay for a brand new car. And all they want to refund me is 300.00 I want all my money back plus they took an payment from.me after I told them.to cancel.my contract.
Regarding the customer's complaint, after review, please see the attached refund receipt. The customer's refund was processed on August 24th, 2016. This complaint was submitted by the customer on August 25th, 2016. We therefore respectfully request this complaint be considered resolved.
Georgia; LINE-HEIGHT: 150%">Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[I dropped my car at the shop and it took the shop 2 days to get it diagnosed. Next the shop contacted ASAP and let them know what needed to be fixed. Asap wanted a written invoice of all repairs needed before they would review necessary repairs. They received the invoice from the shop and took another week before they acknowledged they received the invoice. Their next step was to send out an inspector, to look over the car to verify the shop claim. After several days of me and the shop calling them, the finally sent out an inspector. After the inspector came out, it took several days for ASAP to admit they received the condition report from the inspector. After I called several more times to find out the decision on the repairs, ASAP told me they denied claims to fix the turbo, charcoal canister(exhaust part), and oil leak. They did agree to pay approximately $450 for wheel bearings(suspension parts). They told me that none of the other parts failed. Currently my turbo still isn't functioning and my car displays a notification that my drivetrain is malfunctioning. After denying all but 1 claim on my car I asked ASAP to cancel my warranty. I paid $650 out of pocket to fix the charcoal canister and accumulated approximately $450 in car rental charges. I received an email notifying me that they will be refunding me $1838.40 of the $2175 that I paid in full. Due to their lack of urgency and taking almost 3 weeks to make a decision on whether they would fix my car. I should be refunded my full amount due to the inconvenience they caused me along with the $450 car rental bill I paid.
[redacted]
The customer filed a claim for $4,270.96 156 miles after the contract started. ASAP does not cover any pre-existing conditions. Please see the attached refund transaction receipt as verification the refund has been completed. As we have satisfied the customer's request, please consider the matter...
This matter has been brought to out attention. We are currently communicating with the customer to attain a resolution. We hope to reach this resolution within 24 hours.
So I've been waiting for my refund for almost a month now. They say you have a month decide before they charge you a cancelation fee. They also withdraw the money from you instantly and eagerly. The cancelation paper says it should take 7 to 14 business days to get your refund. It's been 19 business days and counting. $1600 is a lot of money to be without for a month. If you can withdraw it instantly it should be able to be returned instantly.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
After filing this complaint I had another issue with this company stalling my vehicle fixed as they state in their response they delayed my repair because they felt that my repair shop was not truthful When my repair shop was called by asap the shop informed asap that the drive shaft my need replaced because they could not find the yolk alone. When my repair shop called the JEEP dealer they were informed by Jeep (which I double checked) that they yolk and drive shaft were not sold seperate for each other. My main complaint was that I wanted my vehicle fixed and I wanted to be treated like a human being (which never happened, until after this company took their time and proved that they were in control because it took 3 weeks to get my vehicle repaired). As ASAP mentions in their response they delayed getting my vehicle fixed because they felt the repair shop I have used for a very long time LIED.
ASAP called my shop and told them that they could send out the yolk that day and then the yolk was not mailed out until I called A WEEK LATER and had to talk to several different people for they person I was dealing with to FINALLY return a phone call. The problem was that they were RUDE DISRESPECTFUL, and NOT CUSTOMER FRIENDLY. After all is said and done I am happy that my Jeep is fixed but I am still not happy about the way I was treated and I am very nervous about ever having to use this warranty again. Yes ASAP did offer a loaner car for 48 hours. I work for a living like most people and I was without my vehicle for right around three weeks, they only offered a loaner car after yelling and calling me a liar. So, in conclussion, I am not happy about the way I was treated, but I am glad that my vehicle was repaired.
Thank you for bringing this matter to our attention.
American Standard Auto Protection is an Equal Opportunity Employer. American Standard Auto Protection does not tolerate discrimination in the work place, or interaction with consumers. American Standard...
Auto Protection's core mission is the development of good consumer relations, whether or not the consumer enrolls in a VSC program. American Standard Auto Protection has reviewed the consumer complaint, and finds no where was the consumer spoken to in a disrespectful manner, or derogatory statements made.
ASAP, using proprietary data, and historical information regarding the vehicle, determined not to issue VSC coverage on the consumers vehicle, as it is its right to do so. Furthermore, no payments were taken from the consumer.
American Standard Auto Protection, using "KYC", "Best Practices" regulations Visa/MasterCard, as well as being PCI compliant, does not retain/store any consumer credit card information in its data base.
ASAP is in the sincere hopes this information will be comforting and reassuring to the consumer.
Thank you
Thank you for bringing this matter to our attention. A copy of the customer's refund transaction receipt is attached.
Because this complaint was filed by the customer after the refund was processed by ASAP, we request this complaint be considered...
resolved.
[redacted]Thank you for giving us the opportunity to further assist the Revdex.com, and Mr. [redacted]. He will was informed he will reimbursement for covered contract components as outlined in the contract guidelines. Attached is a copy of the reimbursement check dated 6.22.2015 for $735.00. J[redacted]American Standard Auto ProtectionClaims Center Support Team
Please see attached, the customer received a refund for the amount requested. Please consider the matter resolved.
On 10/12/2016 the customer informed ASAP that the vehicle had been sold. The customer was advised there would be a pro-rated refund available in the amount of $304.17. The customer was unhappy with that amount. As a courtesy, ASAP increased the refund amount to $550.00, to which the customer agreed. The refund was processed on 11/16/2016.
Thank you for bringing this matter to our attention. ASAP strives to address all customer concerns and resolve to the customer's satisfaction.
Attached is a cancellation form electronically signed by the customer and a refund transaction receipt showing the funds have been returned to the...
customer. As we have addressed the customer's concern, we respectfully request this complaint to be resolved.
HORRIBLE CUSTOMER SERVICE AND A HUGE SCAM! STAY AWAY! I bought a used car and a ASAP warranty. Unfortunately, the car encountered some issues a couple months after I bought it. I took the car into my mechanic and was told that the Turbos were losing boost and failing which is COVERED by ASAP in there agreement. There was also a leak that was discovered from the oil pan which they say is covered but ONLY if other major work is being done (not what I was told when they sold me the policy. I took my car into the shop on OCT. 4 and after almost 3 weeks they still did not have an answer as to what they were going to do with the car. They WOULD NEVER RETURN my phone calls to let me know the status. Every single person I talked to on the phone was NOT FRIENDLY and very SHORT with me. They would tell me someone would call the next day and it WOULD NEVER HAPPEN. After 3 weeks, OCT. 25, they DENIED the claim saying it was PRE-EXISTING CONDITIONS. WELL, No kidding! IT'S a USED CAR! Anything could be classified as "Pre-Existing" because it's MECHANICAL. Bottom LINE... DO NOT USE THIS COMPANY, THEY ARE SHADY AND ARE LOOKING TO TAKE YOUR MONEY
American Standard Auto Protection has contacted Mr. [redacted] today, and left a voice mail. ASAP apologizes to Mr. [redacted] for any inconvenience he has experience. ASAP will be forwarding Mr. [redacted] a reimbursement check for the covered claim, of which he has submitted a...
repair bill on file. ASAP Claims Dept.
ASAP has reviewed the customer's complaint. ASAP believes the customer has misunderstood the process. Please note,...
the customer purchased service contract for a total purchase price of $1,700, however the customer has paid to date $766.68.
ASAP will cancel the customers VSC and refund the customer's credit card account for the amount of $741.68, which represents the entire amount deducted from his credit card account, $766.68, less a $25.00 Cancellation fee. The customer states, the VSC would have been automatically cancelled due to his nonpayment. We believe the customer should have contacted a customer service person to explain his financial circumstances. The customer is correct. Although the VSC would be cancelled for nonpayment, ASAP would still be responsible to refund him on the initial payment of $300.00, less a cancellation fee of $25.00, but he failed to do so at that point in time. ASAP hopes the customer recognizes our business as one of integrity and honesty. In closing, the customer may expect his refund in the next 12 business days. ASAP is happy to have assisted this customer to better understand the processes, and to resolve this amicably.
Thank you for bringing this matter to our attention.
On 8/10/2016 the consumer took the vehicle
to Fitzgerald Auto Mall for repairs. ASAP was contacted by the shop on that day
at 4:13 PM EST with the vehicle diagnosis. The claim was approved the same day.
Due to the late hour in the day, the...
consumer and shop were contacted the
following morning (8/11/2016). The consumer was contacted at 10:16 AM, and the
shop at immediately after by the same representative. This complaint was
submitted by the consumer on 8/11 at 11:34 AM.
For verification, please view the attached
file. This is a screenshot of notes from the ASAP claims system that are
time-stamped showing when the consumer and shop were contacted.
Thank you for bringing this matter to our attention. We would like to process this refund, however, the customer has stated to ASAP an intention of calling his/her credit card banking institution to dispute the charge. ASAP must take precaution in this case because if the charge is refunded by ASAP...
and disputed by the customer, ASAP will be deducted double the purchase price amount. At this point, we simply request the customer notify us in writing that there are no intentions of disputing the charge. Customer can simply email [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This company has danced around my claim, never contact me, I always had to get a hold of them. They told me they wanted 10 years of maintenancerecords. Then they wanted regiatration and title. i have all the emails and call records The car had manufacturer warran ties at that time. Then while they kept delaying me for infomarion that given to me different each time I called customer care, my car rental bill was up to 300.00 where in could not afford it anymore and had to sell my car and pay for a brand new car. And all they want to refund me is 300.00 I want all my money back plus they took an payment from.me after I told them.to cancel.my contract.
Regarding the customer's complaint, after review, please see the attached refund receipt. The customer's refund was processed on August 24th, 2016. This complaint was submitted by the customer on August 25th, 2016. We therefore respectfully request this complaint be considered resolved.
Georgia; LINE-HEIGHT: 150%">Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[I dropped my car at the shop and it took the shop 2 days to get it diagnosed. Next the shop contacted ASAP and let them know what needed to be fixed. Asap wanted a written invoice of all repairs needed before they would review necessary repairs. They received the invoice from the shop and took another week before they acknowledged they received the invoice. Their next step was to send out an inspector, to look over the car to verify the shop claim. After several days of me and the shop calling them, the finally sent out an inspector. After the inspector came out, it took several days for ASAP to admit they received the condition report from the inspector. After I called several more times to find out the decision on the repairs, ASAP told me they denied claims to fix the turbo, charcoal canister(exhaust part), and oil leak. They did agree to pay approximately $450 for wheel bearings(suspension parts). They told me that none of the other parts failed. Currently my turbo still isn't functioning and my car displays a notification that my drivetrain is malfunctioning. After denying all but 1 claim on my car I asked ASAP to cancel my warranty. I paid $650 out of pocket to fix the charcoal canister and accumulated approximately $450 in car rental charges. I received an email notifying me that they will be refunding me $1838.40 of the $2175 that I paid in full. Due to their lack of urgency and taking almost 3 weeks to make a decision on whether they would fix my car. I should be refunded my full amount due to the inconvenience they caused me along with the $450 car rental bill I paid.
[redacted]
Please see the attached refund transaction receipt. As the refund has been completed, please consider this matter resolved.
Customer was refunded for his cancelled warranty on 08/10/2016 as it states in attached document above.
The customer filed a claim for $4,270.96 156 miles after the contract started. ASAP does not cover any pre-existing conditions. Please see the attached refund transaction receipt as verification the refund has been completed. As we have satisfied the customer's request, please consider the matter...
resolved.