Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
On phone when I called in to raise the claim and followed back with them, I was mentioned that the part is still covered When I mentioned this to the manager, he told he shall review the recorded calls and get back to me in days but it has been days till date and no one has called me back. As mentioned on the policy , air conditioning system was covered and I never knew which part had a problem internal and I took it to the service center I dont mind if I am not covered to replace the partAt the end, because for the inspection I was charged 150$ for the inspection by the shopEven I confirmed with the agents because the inspection cost is mentioned , if the part is covered only then I would give it to the workshop for repairThey confirmed that air conditioning system is covered. And today when I cancelled the policy, they charged me like 52$ in total for having the policy for days and they justify by saying cancellation fee of 25$ When I called on 9-21-at pm around (chicago time/central time ) , they said no cancellation feeI am sure about this and they can check the recorded callsThey never speak of the recorded calls because of the promises they make. The company needs to justify on the and charge which is the loss incurred to me approx 200$ in totalAnd because of all this fuss from weeks this is really a disturbance to me I have got important things to do. I still demand the company to give me back the loss which I incurred and pay me a compensation if possible
Regards,
*** *** *** ***
Thank you for bringing this matter to our
attentionAt ASAP we strive to address and satisfy all customer concernsWe have
reached out to the customer by phone, and are resolving
this matter cordially with the customerThe customer was explained the
reasoning for the actions taken by ASAP and was told they may reinstate the
contract if they so desireThe customer did also acknowledge the refund is now
showing on their statementFor your reference, a copy of the refund receipt, which was processed 1/13/2016, by ASAP is
attached
The customer did inform ASAP that they would advise the Revdex.com that this situation is being resolvedShould there be any other questions, please do not hesitate to
contact us.
Thank you,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The inspection reports clearly state that the inspectors equipment would not work with my carI refuse to pay for those inspections and once again believe I am entitled to some type of compensation for the trouble this has causedI have tried to be understanding but there was no attempt on their end to try to assist me in any wayThey were rude and condescending every time I spoke with themI didn't have a car for nearly a month while I was waiting on themI have started the refund process, which of course involves more hoops to jump throughThey offered a laughable half of my refund backThe inspector reported the car wasn't taken apart the second timeThat is absolutely false, I had to pay out of pocket to my repair shop to have them put it back together! The picture I have attached shows the car with the downpipe's removed and access to the waste gates that are rattling
Regards,
Revdex.com:
The refund has been issuedI have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is a very strange response from the businessI can't decide if they're being intentionally obtuse, or are honestly incapable of critical thinkingEither way, my response is simple: the car had 114,miles on it when I signed the contract, and later that day (when it needed a tire replacement), it had an additional roughly milesIf the company expects customers to put their cars in museums and not drive them, this should be stated in the contractI want to reiterate that this mileage was "normal" driving, and the car was FULLY inspected by BMW prior to being covered by this warranty, and the BMW dealership gave the car a clean bill of health (see attached scans)There was absolutely NO misrepresentation, and the matter is very simple to understandThe warranty company must honor its commitments, regardless of the bill size from BMW; trying to find an excuse to cancel the contract because the bill is unexpectedly high is both dishonest and illegalIt is very disappointing that the warranty company is choosing to act in bad faithI am now forced to proceed with a tort claim
Additionally, the company informed me via phone that even if they hadn't fraudulently canceled my contract, they would not have covered my repairsMy inquiry to the company prior to engaging coverage (see attached email) asked: "Also, I'm curious about what is "excluded" from coverage -- does this cover my entire car, bumper to bumper, or are there some "excluded" parts of the engine, exhaust system, etc (common to other warranty companies)." The company's response was: "It is a full mechanical and electrical warranty so only cosmetics and maintenance are excluded"This representation was material to my decision to contract for the warrantyTheir salespeople should not be able to lie to consumers in this fashion
Regards,
Prior to ASAP receiving a diagnosis from the shop, the customer called asking if the claim was going to be covered.The customer was told ASAP needs a diagnosis prior to answering such a questionThe customer was not told that his air conditioning system was coveredASAP has thoroughly investigated this matter and has found the customer has not been misinformed in any way regarding this matter.
Regarding the $diagnosis charge; the customer inquired about diagnosis coverage with ASAP after dropping the vehicle at the repair shopThe customer was told diagnosis coverage is available for any covered claimBecause the claim was not covered, diagnosis was not covered
I have emailed the business and called numerous times and was told that I would receive a credit within days It has been almost days I emailed them again as requested so that I would receive the credit as promised I have yet to receive the credit as promised
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
A credit was issued in the full amount by the ASAP auto warranty I would like to close the complaint as resolved
*** ***
Thank you for bringing this matter to our attentionASAP will always strive to satisfy all of its customersOn 1/20/the customer purchased a Vehicle Service ContractA claim was authorized on 2/23/according to the contract guidelinesThe customer was satisfied with the
authorization, however the repair facility was notThe customer then requested to cancel the service contractAlthough the customer was due a pro-rated refund as outlined in the terms and conditions of the contract, ASAP has applied a full refund to the customer's original method of paymentPlease see the attached receipts for verification.As ASAP has fulfilled the customer's request, we respectfully request the Revdex.com consider the matter resolvedThank you
COMPLAINT ID # ASAP has regular business hours which run from 9AM to 7PM weekdays Eastern Standard timeThe Vehicle Service contract offers emergency provisions to allow a contract holder to act as necessary in the event of an emergency during non business hoursASAP does not
offer its own towing servicesASAP allows a consumer to receive a $reimbursement towards any tow needed as a result of a covered breakdownThe customer brought their vehicle into the repair facility to file a mechanical claim on Friday, 6/17/The shop did not contact ASAP until Monday 6/20/ASAP cannot process a claim without receiving diagnostic information from a repairing facilityThe diagnosis is as follows: "TECH FOUND THE POWER STEERING RACK & PINION IS BINDING INTERNALLYTHE POWER STEERING PUMP IS ALSO LEAKING WHERE THE PRESSURE GOES ATTACHESTHE HOSE IS NOT LEAKING, JUST THE PUMP" Upon receipt of the vehicle's diagnosis, ASAP set up an inspection to view the vehicleASAP informed the consumer we would try our best to have the vehicle inspected the same day, however, inspections are generally done the following business dayThe inspector's report reads as follows: "There is an internal failure of the power steering rack seals, the leak is short termThere was no verified binding or sticking of the power steering rack at this timeNo visible leaks from the power steering pump at the time of inspection." As you can see, the inspection returned a much different diagnosis than what the shop submitted, even stating the power steering pump which was condemned by the shop had no failure at the time of inspection
Mr*** entered Vehicle Service Contract on 02/29/2016, with an effective start date of 04/29/and an effective mileage of 100,Customer agreed to the terms and conditions of the contract by
signing a Letter of Authorization before his effective date on 04/03/He filed his first claim within four days of his contract coming into effect, for a valve cover gasket and a control arm, per the contract guidelines the claim was denied but as a courtesy American Standard Auto Protection decided to assist with 50% of the repairsOn 07/27/2016, Small Car Center called in with a complaint of a check engine light on behalf of our mutual customer, again based on the contract guidelines; we were able to assist with the repair of the water pumpShortly after another claim was filed on 09/26/2016, unfortunately, the failures were not able to be covered because they were due to rust and carbon buildupThere was a final claim filed on 10/21/by Hinemins Service Center, for another check engine lightThe technician verified that it was caused by a failed transfer caseAmerican Standard Auto Protection requested that the customer send in his service records (to show the vehicle was properly maintained) and registration (to show proof of ownership)Customer complied and sent in his records, after inspecting these records we found a discrepancy in mileageCustomer received a denial and his Vehicle Service Contract was administratively cancelled as follows: The vehicle's registration paperwork shows Actual Mileage on 3/29/was 103,Vehicle was at Hineman's Service Center on 5/19/with 101,milesContract states WE may cancel this CONTRACT at any time if: WE cannot determine the true mileage of the VEHICLE due to replacement, ALTERNATION, disconnection or failure of the Odometer.Based on these documented facts, the contract is administratively cancelled effective immediatelyASAP does not cover vehicles in which the odometer has been alteredTell us why here
The customer entered two Vehicle Service Contracts with American Standard Auto Protection on 01/26/and agreed to the terms and conditions by electronically signing the Vehicle Service Contract; official start date for both contracts is 4/20/Vehicles: 1)
"Times New Roman""> Cadillac SRX 2) Mitsubishi Galant GLS Claims approved for Mitsubishi Galant GLS: 1) Window regulator– filed on 05/12/2) Water pump – filed on 08/17/
Claims approved for Cadillac SRX 1) Wheel bearing assembly – filed on 03/16/2) Water pump – filed on 06/10/3) Radiator – filed on 07/06/
Customer towed vehicle into a repair facility on 08/23/2016, her technician then called in to initiate a claim for the Cadillac SRX stating the engine had low compression based on his findingsA representative followed up with the customer requesting that she send in maintenance records, as per her Vehicle Service Contract states, under YOUR OBLIGATIONS 3(b)(Please review attachment) The maintenance records that were sent in were incomplete based on vehicles VIN report, American Standard Auto Protection contacted customer to notify them that there was an inconsistency as they insisted that they have only been to one repair facility the entire time they have owned the vehicleAfter naming the other repair facility the vehicle has been to, customer then backtracked and stated that she would gather all that she can find After submitting all required documentation our Authorizations department verified that the consumer did not comply with all maintenance required by General MotorsGeneral Motors requires oil changes to be done once a yearThe last oil change performed on the vehicle dates 9/27/General Motors also requires 5-woil to be used in the car's engineThe maintenance records indicate that 5w40, which is not recommended, was used during oil changes dated 9/27/2013, 5/17/2013, 11/13/2012, and 6/15/As engine maintenance has not been performed according to manufacturer's specifications, American Standard Auto Protection cannot assist with this claimBased on customers Vehicle Service Contract the claim was handled according to Vehicle Service Contract agreement Top of Form Bottom of Form Bottom of Form
B
" ">etter Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, however I would like to note that "American Standard Auto Protection" (ASAP) did not act in faith in returning my money as they promisedThey said it would take a maximum of business days to receive my refundIt actually took them business days, which is actually an addition month and a weekThank you, because I feel they would still be holding onto my money and playing games had I not reached out to the Revdex.com
Regards,
Very bad company playing games all the times doesn't pay and if they pay they never pay full amount, very hard to deal with... stay away and find something else
Revdex.com:
LINE-HEIGHT: 150%">I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. It took therm way to long to get me a refund, but I appreciate your assistance in getting me the refund.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11624585, and find that this resolution is satisfactory to me.
Regards,
[redacted]
I am a very unhappy with this company. They covered less than half of my check engine repair. If they don't want to cover
The dealer cost then don't send us go them.
Thank you for bringing this matter to our attention.
The
customer filed a mechanical breakdown claim on 2/2/2016. ASAP informed the
customer an independent inspection...
would be sent to the repair facility to view
the vehicle and confirm the failures reported by the repair facility. When ASAP
advised the customer of the pending inspection, the customer elected to
relocate the vehicle and have it diagnosed again by a different repair
facility. ASAP again informed the customer an inspector would sent to the new
shop to view the vehicle. According the third party inspection report, the
failures to majority of the components were deemed to be existing prior to the
purchase date of the vehicle service contract. Within the vehicle service
contract ASAP is not obligated to cover pre-existing conditions. Additionally,
the inspection report determined that some of the failed components were not
pre-existing, and therefore were covered by ASAP warranty.
Based on the claim outcome, the customer elected to cancel their
service contract and signed and returned a cancellation refund agreement. The
refund receipts are attached as well.
On 12.03.2015 [redacted] entered into Vehicle Service Contract 73928303 with American Standard Auto Protection acknowledging and accepting the Terms & Conditions with an electronic signature. A copy of the signed contract is attached....
On 03.02.2016 Mr. [redacted] initiated a claim stating his vehicle was difficult to start and the charging system failure light was on. He would have the repairing facility call in with a completed diagnosis. Later that same day Southfield Imports called stating they believed the vehicle needed a starter. They would call back when more diagnostic information was available. On 03.08.2016 Southfield Imports again called stating they never replaced the starter. They charged the battery and gave the vehicle back to Mr. [redacted]. The vehicle was brought back in and the technician verified the alternator was failing requiring replacement. There was no request for a battery. The claim was authorized based on the contract Terms & Conditions Mr. [redacted] acknowledged and accepted. A Claim Authorization Form was faxed to Southfield Imports. The form states: 1) I acknowledge that the repair authorized has been completed to my satisfaction and restored the vehicle to proper working order. 2) I hereby agree that I am satisfied with the authorized amount for my covered repair. 3) I agree that I am aware of all non-covered fees. The Claim Authorization Form was signed by Mr. [redacted] and Southfield Imports. A copy of the signed form is attached. A copy of the ASAP terminal receipt documenting Southfield Imports has already been paid is also attached.
Thank you bringing this matter to our attention. The customer purchased a Vehicle Service Contract on October 12, 2015. The customer signed the contract on October 19, 2015 (please see attached). The contract states under Section...
2 "Your Obligations" the customer is required to maintain the vehicle according to the manufacturer's specifications. ASAP called with and emailed this information to the customer and is only acting accordance with the terms of the contract
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
On phone when I called in to raise the claim and followed back with them, I was mentioned that the part is still covered When I mentioned this to the manager, he told he shall review the recorded calls and get back to me in days but it has been days till date and no one has called me back. As mentioned on the policy , air conditioning system was covered and I never knew which part had a problem internal and I took it to the service center I dont mind if I am not covered to replace the partAt the end, because for the inspection I was charged 150$ for the inspection by the shopEven I confirmed with the agents because the inspection cost is mentioned , if the part is covered only then I would give it to the workshop for repairThey confirmed that air conditioning system is covered. And today when I cancelled the policy, they charged me like 52$ in total for having the policy for days and they justify by saying cancellation fee of 25$ When I called on 9-21-at pm around (chicago time/central time ) , they said no cancellation feeI am sure about this and they can check the recorded callsThey never speak of the recorded calls because of the promises they make. The company needs to justify on the and charge which is the loss incurred to me approx 200$ in totalAnd because of all this fuss from weeks this is really a disturbance to me I have got important things to do. I still demand the company to give me back the loss which I incurred and pay me a compensation if possible
Regards,
*** *** *** ***
Thank you for bringing this matter to our
attentionAt ASAP we strive to address and satisfy all customer concernsWe have
reached out to the customer by phone, and are resolving
this matter cordially with the customerThe customer was explained the
reasoning for the actions taken by ASAP and was told they may reinstate the
contract if they so desireThe customer did also acknowledge the refund is now
showing on their statementFor your reference, a copy of the refund receipt, which was processed 1/13/2016, by ASAP is
attached
The customer did inform ASAP that they would advise the Revdex.com that this situation is being resolvedShould there be any other questions, please do not hesitate to
contact us.
Thank you,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The inspection reports clearly state that the inspectors equipment would not work with my carI refuse to pay for those inspections and once again believe I am entitled to some type of compensation for the trouble this has causedI have tried to be understanding but there was no attempt on their end to try to assist me in any wayThey were rude and condescending every time I spoke with themI didn't have a car for nearly a month while I was waiting on themI have started the refund process, which of course involves more hoops to jump throughThey offered a laughable half of my refund backThe inspector reported the car wasn't taken apart the second timeThat is absolutely false, I had to pay out of pocket to my repair shop to have them put it back together! The picture I have attached shows the car with the downpipe's removed and access to the waste gates that are rattling
Regards,
Revdex.com:
The refund has been issuedI have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is a very strange response from the businessI can't decide if they're being intentionally obtuse, or are honestly incapable of critical thinkingEither way, my response is simple: the car had 114,miles on it when I signed the contract, and later that day (when it needed a tire replacement), it had an additional roughly milesIf the company expects customers to put their cars in museums and not drive them, this should be stated in the contractI want to reiterate that this mileage was "normal" driving, and the car was FULLY inspected by BMW prior to being covered by this warranty, and the BMW dealership gave the car a clean bill of health (see attached scans)There was absolutely NO misrepresentation, and the matter is very simple to understandThe warranty company must honor its commitments, regardless of the bill size from BMW; trying to find an excuse to cancel the contract because the bill is unexpectedly high is both dishonest and illegalIt is very disappointing that the warranty company is choosing to act in bad faithI am now forced to proceed with a tort claim
Additionally, the company informed me via phone that even if they hadn't fraudulently canceled my contract, they would not have covered my repairsMy inquiry to the company prior to engaging coverage (see attached email) asked: "Also, I'm curious about what is "excluded" from coverage -- does this cover my entire car, bumper to bumper, or are there some "excluded" parts of the engine, exhaust system, etc (common to other warranty companies)." The company's response was: "It is a full mechanical and electrical warranty so only cosmetics and maintenance are excluded"This representation was material to my decision to contract for the warrantyTheir salespeople should not be able to lie to consumers in this fashion
Regards,
Prior to ASAP receiving a diagnosis from the shop, the customer called asking if the claim was going to be covered.The customer was told ASAP needs a diagnosis prior to answering such a questionThe customer was not told that his air conditioning system was coveredASAP has thoroughly investigated this matter and has found the customer has not been misinformed in any way regarding this matter.
Regarding the $diagnosis charge; the customer inquired about diagnosis coverage with ASAP after dropping the vehicle at the repair shopThe customer was told diagnosis coverage is available for any covered claimBecause the claim was not covered, diagnosis was not covered
I have emailed the business and called numerous times and was told that I would receive a credit within days It has been almost days I emailed them again as requested so that I would receive the credit as promised I have yet to receive the credit as promised
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
A credit was issued in the full amount by the ASAP auto warranty I would like to close the complaint as resolved
*** ***
Thank you for bringing this matter to our attentionASAP will always strive to satisfy all of its customersOn 1/20/the customer purchased a Vehicle Service ContractA claim was authorized on 2/23/according to the contract guidelinesThe customer was satisfied with the
authorization, however the repair facility was notThe customer then requested to cancel the service contractAlthough the customer was due a pro-rated refund as outlined in the terms and conditions of the contract, ASAP has applied a full refund to the customer's original method of paymentPlease see the attached receipts for verification.As ASAP has fulfilled the customer's request, we respectfully request the Revdex.com consider the matter resolvedThank you
COMPLAINT ID # ASAP has regular business hours which run from 9AM to 7PM weekdays Eastern Standard timeThe Vehicle Service contract offers emergency provisions to allow a contract holder to act as necessary in the event of an emergency during non business hoursASAP does not
offer its own towing servicesASAP allows a consumer to receive a $reimbursement towards any tow needed as a result of a covered breakdownThe customer brought their vehicle into the repair facility to file a mechanical claim on Friday, 6/17/The shop did not contact ASAP until Monday 6/20/ASAP cannot process a claim without receiving diagnostic information from a repairing facilityThe diagnosis is as follows: "TECH FOUND THE POWER STEERING RACK & PINION IS BINDING INTERNALLYTHE POWER STEERING PUMP IS ALSO LEAKING WHERE THE PRESSURE GOES ATTACHESTHE HOSE IS NOT LEAKING, JUST THE PUMP" Upon receipt of the vehicle's diagnosis, ASAP set up an inspection to view the vehicleASAP informed the consumer we would try our best to have the vehicle inspected the same day, however, inspections are generally done the following business dayThe inspector's report reads as follows: "There is an internal failure of the power steering rack seals, the leak is short termThere was no verified binding or sticking of the power steering rack at this timeNo visible leaks from the power steering pump at the time of inspection." As you can see, the inspection returned a much different diagnosis than what the shop submitted, even stating the power steering pump which was condemned by the shop had no failure at the time of inspection
Mr*** entered Vehicle Service Contract on 02/29/2016, with an effective start date of 04/29/and an effective mileage of 100,Customer agreed to the terms and conditions of the contract by
signing a Letter of Authorization before his effective date on 04/03/He filed his first claim within four days of his contract coming into effect, for a valve cover gasket and a control arm, per the contract guidelines the claim was denied but as a courtesy American Standard Auto Protection decided to assist with 50% of the repairsOn 07/27/2016, Small Car Center called in with a complaint of a check engine light on behalf of our mutual customer, again based on the contract guidelines; we were able to assist with the repair of the water pumpShortly after another claim was filed on 09/26/2016, unfortunately, the failures were not able to be covered because they were due to rust and carbon buildupThere was a final claim filed on 10/21/by Hinemins Service Center, for another check engine lightThe technician verified that it was caused by a failed transfer caseAmerican Standard Auto Protection requested that the customer send in his service records (to show the vehicle was properly maintained) and registration (to show proof of ownership)Customer complied and sent in his records, after inspecting these records we found a discrepancy in mileageCustomer received a denial and his Vehicle Service Contract was administratively cancelled as follows: The vehicle's registration paperwork shows Actual Mileage on 3/29/was 103,Vehicle was at Hineman's Service Center on 5/19/with 101,milesContract states WE may cancel this CONTRACT at any time if: WE cannot determine the true mileage of the VEHICLE due to replacement, ALTERNATION, disconnection or failure of the Odometer.Based on these documented facts, the contract is administratively cancelled effective immediatelyASAP does not cover vehicles in which the odometer has been alteredTell us why here
The customer entered two Vehicle Service Contracts with American Standard Auto Protection on 01/26/and agreed to the terms and conditions by electronically signing the Vehicle Service Contract; official start date for both contracts is 4/20/Vehicles: 1)
"Times New Roman""> Cadillac SRX 2) Mitsubishi Galant GLS Claims approved for Mitsubishi Galant GLS: 1) Window regulator– filed on 05/12/2) Water pump – filed on 08/17/
Claims approved for Cadillac SRX 1) Wheel bearing assembly – filed on 03/16/2) Water pump – filed on 06/10/3) Radiator – filed on 07/06/
Customer towed vehicle into a repair facility on 08/23/2016, her technician then called in to initiate a claim for the Cadillac SRX stating the engine had low compression based on his findingsA representative followed up with the customer requesting that she send in maintenance records, as per her Vehicle Service Contract states, under YOUR OBLIGATIONS 3(b)(Please review attachment) The maintenance records that were sent in were incomplete based on vehicles VIN report, American Standard Auto Protection contacted customer to notify them that there was an inconsistency as they insisted that they have only been to one repair facility the entire time they have owned the vehicleAfter naming the other repair facility the vehicle has been to, customer then backtracked and stated that she would gather all that she can find After submitting all required documentation our Authorizations department verified that the consumer did not comply with all maintenance required by General MotorsGeneral Motors requires oil changes to be done once a yearThe last oil change performed on the vehicle dates 9/27/General Motors also requires 5-woil to be used in the car's engineThe maintenance records indicate that 5w40, which is not recommended, was used during oil changes dated 9/27/2013, 5/17/2013, 11/13/2012, and 6/15/As engine maintenance has not been performed according to manufacturer's specifications, American Standard Auto Protection cannot assist with this claimBased on customers Vehicle Service Contract the claim was handled according to Vehicle Service Contract agreement Top of Form Bottom of Form Bottom of Form
B
" ">etter Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, however I would like to note that "American Standard Auto Protection" (ASAP) did not act in faith in returning my money as they promisedThey said it would take a maximum of business days to receive my refundIt actually took them business days, which is actually an addition month and a weekThank you, because I feel they would still be holding onto my money and playing games had I not reached out to the Revdex.com
Regards,
Very bad company playing games all the times doesn't pay and if they pay they never pay full amount, very hard to deal with... stay away and find something else
Revdex.com:
LINE-HEIGHT: 150%">I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. It took therm way to long to get me a refund, but I appreciate your assistance in getting me the refund.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11624585, and find that this resolution is satisfactory to me.
Regards,
[redacted]
I am a very unhappy with this company. They covered less than half of my check engine repair. If they don't want to cover
The dealer cost then don't send us go them.
Thank you for bringing this matter to our attention.
The
customer filed a mechanical breakdown claim on 2/2/2016. ASAP informed the
customer an independent inspection...
would be sent to the repair facility to view
the vehicle and confirm the failures reported by the repair facility. When ASAP
advised the customer of the pending inspection, the customer elected to
relocate the vehicle and have it diagnosed again by a different repair
facility. ASAP again informed the customer an inspector would sent to the new
shop to view the vehicle. According the third party inspection report, the
failures to majority of the components were deemed to be existing prior to the
purchase date of the vehicle service contract. Within the vehicle service
contract ASAP is not obligated to cover pre-existing conditions. Additionally,
the inspection report determined that some of the failed components were not
pre-existing, and therefore were covered by ASAP warranty.
Based on the claim outcome, the customer elected to cancel their
service contract and signed and returned a cancellation refund agreement. The
refund receipts are attached as well.
On 12.03.2015 [redacted] entered into Vehicle Service Contract 73928303 with American Standard Auto Protection acknowledging and accepting the Terms & Conditions with an electronic signature. A copy of the signed contract is attached....
On 03.02.2016 Mr. [redacted] initiated a claim stating his vehicle was difficult to start and the charging system failure light was on. He would have the repairing facility call in with a completed diagnosis. Later that same day Southfield Imports called stating they believed the vehicle needed a starter. They would call back when more diagnostic information was available. On 03.08.2016 Southfield Imports again called stating they never replaced the starter. They charged the battery and gave the vehicle back to Mr. [redacted]. The vehicle was brought back in and the technician verified the alternator was failing requiring replacement. There was no request for a battery. The claim was authorized based on the contract Terms & Conditions Mr. [redacted] acknowledged and accepted. A Claim Authorization Form was faxed to Southfield Imports. The form states: 1) I acknowledge that the repair authorized has been completed to my satisfaction and restored the vehicle to proper working order. 2) I hereby agree that I am satisfied with the authorized amount for my covered repair. 3) I agree that I am aware of all non-covered fees. The Claim Authorization Form was signed by Mr. [redacted] and Southfield Imports. A copy of the signed form is attached. A copy of the ASAP terminal receipt documenting Southfield Imports has already been paid is also attached.
Thank you bringing this matter to our attention. The customer purchased a Vehicle Service Contract on October 12, 2015. The customer signed the contract on October 19, 2015 (please see attached). The contract states under Section...
2 "Your Obligations" the customer is required to maintain the vehicle according to the manufacturer's specifications. ASAP called with and emailed this information to the customer and is only acting accordance with the terms of the contract