Combatant Gentlemen

We have received notice that you would like your order cancelled and will process a refund for you in the coming days We apologize for the inconvenience we may have caused

Hello, First off we sincerely apologize for the delays in shipping the items.  The shirt has been shipped and the suit is currently in production and will be ready to ship within 2 weeks.  We understand if you prefer not to wait so please let us know either way and we will either ship...

the item or can alternatively issue a refund for the suit.  thank you for your patience and understanding.

Unfortunately, we have been experiencing some delays due to our production facility overseas.  As a result we have refunded the customer for the full amount of their purchase as requested by them. In addition, as an act of good faith, we have still shipped their items and allowed them to keep...

them free of charge. We have also communicated this action to them.   Please see attached documentation to support the refund and the fact that the product was shipped as well.Thank you for your understanding.Sunil Ramchandani | VP Finance[m] [redacted][e] [redacted]@combatgent.com[w] www.combatgent.com

Unfortunately we have experienced a production delay  with our grey suit fabric and therefore were not able to deliver these suits on time.  We sincerely apologize for the inconvenience and have refunded the customer the full amount of $187 (to his CC at Aug 08 2017 9:23 PM GMT) as...

well as provided a store credit of $30 to his account.  Again our apologies for the frustration we have caused.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and would like you to proceed with finishing producing the suit and remaining shirt and shipping them to me. I do not want a refund at this time, as long as I can be assured that the order will be fulfilled in 2 weeks. 
Regards,
[redacted]

Hello, We sincerely apologize for the frustration with the order.  As it stands, all items have been shipped and delivered to the customer(s) (this was a wedding party with multiple orders and locations as of 7/20.  We understand if the customer was not satisfied and will be happy to...

issue a refund.  Please return all goods to our warehouse and once they are received and processed, we will happily issue a refund.  Thank you for your understanding.

ID [redacted] - [redacted]This customer has several orders with us and I would like to ensure I am looking at the right one.  Can you provide me with the order info or date of transaction so I can look into it further and ensure it is resolved?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint...

resolved.
 My name is [redacted], I filed Complaint ID:[redacted] on 10/30/2017.  Combatant Gentlemen sent me full refund so this matter is closed.Regards,
[redacted]

In response to the complaint ID above:Unfortunately we have been experiencing some production delays due to our manufacturing facility overseas.  The customer's item was shipped and delivered via UPS using expedited shipping due to delays.  We have attached order detail and UPS...

confirmation to support.Thank you for your understanding and we hope to have satisfied the customers issue.

ID #[redacted] (Order #[redacted])
12.8000001907349px; font-family: arial, sans-serif;">Dear [redacted],
I apologize for the lack of communication between you and our customer service department. We are working hard at resolving these issues quickly. We are actually in the middle of hiring more people to add to our team so this issue does not occur again. We have issued you a refund on May 20th, 2015 which you should view in your account of $160. I have attached a receipt below for the inconvenience. I would also like to offer you a $20 gift card to use during your next purchase. Please see details below.
Gift Card $20 - [redacted] (A physical copy will also be mailed)
Please let me know if you have any questions and I'd be happy to assist. Thanks!
 
[redacted][o] [redacted][e] [redacted][w] www.combatgent.com[t] [redacted]

We contacted the customer and apologize for the delays in shipping.  The customer has been fully refunded for his order.  Please see attached confirmation/order info.

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This response must be fore someone else. I have never ordered any wedding attire from this site, I would never trust this company with providing attire for such an important day. My complaint was with shoes and luggage that I ordered. I ended up cancelling both, one after ~6 months of waiting and being led on, and the other after ~3 months. This response just highlights the companies lack of customer focus. Keep up the good work guys. . . 
Regards,
[redacted]

Hello [redacted]In response to the complaint ID above:Unfortunately we have been experiencing some production delays due to our manufacturing facility overseas.  Part of the customer's order was not able to be delivered int he stated timeframe and we have issued a refund for that particular item...

as you will see in the order detail.  Part of the customer's item was shipped and delivered via UPS.  We apologize for the delays and have taken care of the customer by refunding him for the delayed items even though it is currently in production (its a personalized suit that we can no longer resell)Thank you for your understanding and we hope to have satisfied the customers issue.[redacted]i | VP Finance[m] 617.852.7855[e] [email protected][w] www.combatgent.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint...

resolved.
 Dear SDOC Revdex.com,  I wanted to inform you that the business I submitted a complaint to responded to me personally and resolved the matter by expedited delivery of the order as well as a 50$ store credit refund.  I am satisfied with their response and am ready to withdraw/resolve my complaint. Thank you for your assistance!Sincerely [redacted]  Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
3 of the 4 suits were not delivered. They were shipped. 1 was received in Delaware, but not acceptable. This suit has already been returned. The suits for California, Colorado, and Virginia were never received. 
Regards,
[redacted]

Dear [redacted]The invoice that I was provided did not include a physical address.  My understanding is that this particular company is online-based and does not have any physical store fronts.  After some research online, I was able to find the following address for returns like the one...

I made: [redacted].  In my initial complaint, I neglected to add that one possible solution would be for the seller to send me a replacement shirt.  I am not beholden to the particular color that I ordered, if that is the issue.  In fact, I would like to order from the seller in the future, but the lack of customer service with this particular return forced me to file the complaint.  Thanks for your help,[redacted]

ID #[redacted] (Order #[redacted])
Dear [redacted],
I apologize for the lack of communication between you and our customer service department. We are working hard at resolving these issues quickly. We are actually in the middle of hiring more people to add to our team so this issue does not occur again. We have issued you a refund on May 20th, 2015 which you should view in your account of $160. I have attached a receipt below for the inconvenience. I would also like to offer you a $20 gift card to use during your next purchase. Please see details below.
Gift Card $20 - [redacted] (A physical copy will also be mailed)
Please let me know if you have any questions and I'd be happy to assist. Thanks!
[redacted][o] [redacted]
[e] [redacted]
[w] [redacted]
[t] [redacted]

I placed my first order online on Combatant Gentlemen’s website, https://combatgent.com/, where I found good looking suits and was ecstatic my sizes were available. Those who know their products know that they are often out of sizes due to high demand. One of the two suits I ordered went on sale the next morning (less than 12-hours), which I felt was a good opportunity to call and see if they would honor the new price of the suit. My size was available when it was on sale so I would think that my request is valid to honor the new sale price. I waited over 25-minutes so I decided to hang up and send an email. [redacted], a customer service representative, responded in less than 24-hours and informed me that Combatant Gentlemen cannot modify the order since the package is already awaiting pick up from UPS. I do not understand how the delivery of the package had anything to do with honoring the cost of the discounted price. I sent a follow up email stating the shipment should not affect honoring the price. [redacted] continued to respond that Combatant Gentlemen cannot change the order. I believe there is an easy solution, but Combatant Gentlemen chooses to make this process difficult for customers. I can easily return my order and re-order the suit at the discounted price, but it wastes both my time and company’s time. Combatant Gentlemen needs focus more on customer service and how to treat their customers.

Dear [redacted]
The invoice that I was provided did not include a physical address.  My understanding is that this particular company is online-based and does...

not have any physical store fronts.  After some research online, I was able to find the following address for returns like the one I made: [redacted] [redacted].  In my initial complaint, I neglected to add that one possible solution would be for the seller to send me a replacement shirt.  I am not beholden to the particular color that I ordered, if that is the issue.  In fact, I would like to order from the seller in the future, but the lack of customer service with this particular return forced me to file the complaint.  
Thanks for your help,
[redacted]