ClickBank

Hello,The double charge you are showing is actually an authorization, meaning that the charge did not complete. If the funds are still being held by your financial institution please give them the code [redacted]. This is an authorization release code. We never received the funds, as they are still being held by the card so I have no way to refund them. That code should be able to get the card company to release the money. They should pay back the overdraft fees when they realize this was a double authorization and not at the fault of you, the customer. Please also let us know if there is any additional information we can provide to you! Cordially, 
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

Hello,Thank you for your inquiry! I was able to find your purchase for the vendor. I have processed a refund for you. Once the refund has gone through, it must then be processed by your bank or credit card company, which is beyond our control. Depending on your issuing bank, you should receive the...

credit in 3-5 business days (Monday through Friday, not including US holidays). Please let me know if I may be of further assistance!

Hello [redacted],Thank you for your inquiry!I see that you opened a refund ticket for your purchase.  I have found your order and processed the refund immediately. Once the refund has gone through, it must then be processed by your bank or credit card company, which is beyond our control. Depending...

on your issuing bank, you should receive the credit in 3-5 business days (Monday through Friday, not including US holidays). Please let me know if I may be of further assistance!Best Regards,Lyz

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear Revdex.com, Thank you for contactingClickBank and allowing us to resolve this complaint. ClickBank is an internetretailer of ebooks, software, and other downloadable products.  ClickBank contracts with owners of digitalproducts ("vendors"), such as ebooks and software, for the right...

tooffer such products for sale on our website. We also sell some shippable products.  I was able to locate thecharge that went through ClickBank for a total of $21.15 USD.  The order was to the website http://www.reversevincheck.com, which is one  of ourvendors.  At this time I have refundedthe order, which had a 60 day refund guaruntee, so the customer’s complaint isnow resolved.    We have now sent thecustomer a copy of their refund confirmations to the email address provided atthe time of order. The refunds take three to five business days to process backto the card used at the time of purchase.   Please see the followingpage for more information on our refund policy: http://www.clickbank.com/refund_policy_faq.html  Please also let us know ifthere is any additional information we can provide to you! Cordially, 
[redacted]
[redacted]

Hello,I apologize for the miscommunication. I have looked at your information I show the order for $315.32 was done as a same day refund, which means that it will cancel out but can take 3-5 days to show cleared on your credit cards side, depending on their processing time. Now I did test the flow...

of that order and did not run into the same problem you described, I know the continued offers can be frustrating but the Vendor has decided to promote this way. Again I apologize you went through this, I do appreciate you calling our Customer Service team and again the order was refunded. Best Regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Firstly my bank card was not rejected by my bank, there is more than enough funds to cover the purchase and I purchase online regularly.  Secondly the purchase was supposed to be a total of 19.99 . Secondly as shown verbatim in my initial complaint the agreement on the payment page said  "future purchases" not "payment of a remaining balance on the current purchase".  Clearly there is a big difference in the wording for an agreement to pay the balance on a product and an agreement which  allows you to automatically put purchases through on my pay pal account so either you don't understand the difference or you are just trying to cover up your companies very unethical and possibly illegal business practices.  I tried to purchase from more than one site and each time had the same results.  Here are the sites  http://fat-diminisher-system.net/    http://fat-diminisher.com/?gclid=Cj0KEQjwkqKxBRCIrK_riNm13Z8BEiQAdzdVkIW717L4K...⇄ Since you aren't willing to stop your unethical business practices I will proceed with filing more complaints against with any consumer complaint forums I can find as well as using social media to warn other customers about your payment procedures and unethical practices. 
Regards,
[redacted]

Dear Revdex.com, Thank you for contactingClickBank and allowing us to resolve this complaint. ClickBank is an internetretailer of ebooks, software, and other downloadable products.  ClickBank contracts with owners of digitalproducts ("vendors"), such as ebooks and software, for the right...

tooffer such products for sale on our website. We also sell some shippable products.  I was able to locate thecharge that went through ClickBank for a total of $39.00 USD.  The order was to the website http://healhighbloodpressure.com/- which is one  of our vendors.  At this time I have refunded the order, whichhad a 60 day refund guaruntee, so the customer’s complaint is nowresolved.    We have now sent thecustomer a copy of their refund confirmations to the email address provided at thetime of order. The refunds take three to five business days to process back tothe card used at the time of purchase.   Please see the followingpage for more information on our refund policy: http://www.clickbank.com/refund_policy_faq.html  Please also let us know ifthere is any additional information we can provide to you! Cordially, [redacted]
[redacted]

Dear Revdex.com,Thank you for
contacting ClickBank and allowing us to resolve this complaint.ClickBank is an
internet retailer of ebooks, software, and other downloadable products.  ClickBank contracts with owners of digital
products ("vendors"), such as ebooks and software, for the right to
offer...

such products for sale on our website. 
We also sell some shippable products. I was able to
locate the charge that went through ClickBank for $4.97 in 2014.  The order was to the website http://www.drivertuner.com/, which is one  of our vendors.  At this time the order all subscriptions were
cancelled, so the customer’s complaint is now resolved.    We have now sent the customer a copy of
their cancellation confirmations to the email address provided at the time of
order.  Please see the
following page for more information on our refund policy:http://www.clickbank.com/refund_policy_faq.html Please also let
us know if there is any additional information we can provide to you!Cordially,[redacted]ClickBank.com
Customer Support[redacted] www.clickbank.com

Hello,We issued two refunds for $690.62 for a total of $1381.24. One refund was already issued on 6/30/15 and the other was refunded on 8/18/15.  As I stated the refunds will post within 3-5 business days of the date we refunded them, but may not post on the same date. It really just depends on when your card company processes them. The refund for $315.56 was issued to your PayPal account on 8/18/15. PayPal refunds only take 48 hours to process. Did you also need a refund for the purchase you made on on 8/20/15 for http://www.surefire-trading.com/ezGprodurl.php for $103.06? Please let me know.

Hello,
This order was charged back on 1/5/2017. ClickBank cannot refund an order that was charged back by your financial institution.
 
Please also let us know if there is any additional information we can provide to you!
 
 
Cordially,
 
Lyz
ClickBank.com Customer Support
[email protected]
www.clickbank.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, This was my problem due to sloppy file management & did not intend to include Revdex.com with my complaint.  Terribly sorry.[redacted]

Dear Revdex.com,Thank you for contacting ClickBank and allowing us to resolve this complaint.ClickBank is an internet retailer of ebooks, software, and other downloadable products.  ClickBank contracts with owners of digital products ("vendors"), such as ebooks and software, for the right to offer...

such products for sale on our website.  We also sell some shippable products. I do show both orders have been refunded. Order [redacted] in the amount of $57 was accepted by your bank on 3/20/2018. And order [redacted] in the amount of $37 was accepted by your bank on 3/28/2018.Please let us know if there is anything else we can assist with. Best RegardsDanae

Complaint: [redacted]I am rejecting this response because:Clickbank can and has withdrawn monthly payments thru the exact same credit card and paypal accounts which I am attempting to use to purchase another product thru Clickbank. I merely want to purchase an ebook that I need. This just doesn't make sense in regards to withdrawals from the exact same accounts which I am trying to use to purchase. How does this happen? There is possibly an IT issue here or even an issue involving cookies. As a consumer, I always appreciate any system or business with fraud management. Nobody wants to give their credit card information to a fraudulent source. I am merely getting a "cookie cutter" response from Clickbank in addressing the problem. The fact is that Clickbank can track my computer according to information posted on your website. Surely I am not the only person having issues with your website. There is a plethora of complaints thru the Revdex.com and internet Rip Off Report. Some people don't compain. Please have your IT people at least look at the issues at hand for the benefit of authors and consumers using your service to sell the own or purchase other ebooks. 
Sincerely,[redacted]

Dear Revdex.com,Thank you for contacting
ClickBank and allowing us to resolve this complaint.ClickBank is an internet
retailer of ebooks, software, and other downloadable products.  ClickBank contracts with owners of digital
products ("vendors"), such as ebooks and software, for the right to
offer...

such products for sale on our website. 
We also sell some shippable products. I was able to locate the
charges that went through ClickBank which were two charges for $59.  The order was to the website http://femalemindcontrolsystem.com/ezGprodurl.php, which is one  of our
vendors.  At this time the orders were refunded
on 10/15/2015 and all subscriptions were cancelled, so the customer’s complaint
is now resolved.    We have now sent the customer
a copy of their refund confirmations to the email address provided at the time
of order. The refunds take three to five business days to process back to the card
used at the time of purchase.  Please see the following
page for more information on our refund policy:http://www.clickbank.com/refund_policy_faq.html Please also let us know if
there is any additional information we can provide to you!Cordially,[redacted]ClickBank.com Customer
Support[redacted] www.clickbank.com

Dear Revdex.com,   Thank you for contacting ClickBank and allowing us to resolve this complaint.   ClickBank is an internet retailer of ebooks, software, and other downloadable products.  ClickBank contracts with owners of digital products ("vendors"), such as ebooks and software, for the...

right to offer such products for sale on our website.  We also sell some shippable products.   I was able to locate the charges that went through ClickBank for $37 and $47 USD.  This order was to the website http://theedmiracle.org/Video/, which is one  of our vendors.                                         ...⇄ Your refunds were issued on the same day as the charge (2/11/2016) thus they cancelled out the charge. The pending authorization for the bank should take three to five business days from that date to drop off. If you would like a Auth code to present to the card issuer for expedited drop of the authorization you can call ClickBank at 1-800-390-[redacted]. Please see the following page for more information on our refund policy:   http://www.clickbank.com/refund_policy_faq.html   Please also let us know if there is any additional information we can provide to you!   Cordially,     ClickBank.com Customer Support   www.clickbank.com

Dear Revdex.com, Thank you forcontacting ClickBank and allowing us to resolve this complaint. ClickBank is aninternet retailer of ebooks, software, and other downloadable products.  ClickBank contracts with owners of digitalproducts ("vendors"), such as ebooks and software, for the right...

tooffer such products for sale on our website. We also sell some shippable products.  I was able tolocate the charges that went through ClickBank for a total of $4.95 and $9.95 USD.  The orders were to the website http://survivallife.com/cb/sbc/sbc-lander.php, which is one  of our vendors.  At this time, you already did a chargeback on the full amount that wascharged to you, there is nothing more I can do for you. In the future, pleasebe aware that we do have a 60 day Refund Policy and that you can contact us fora refund rather than getting a chargeback. Please see thefollowing page for more information on our refund policy: http://www.clickbank.com/refund_policy_faq.html  Please also letus know if there is any additional information we can provide to you! Cordially, 
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

Hello,Thank you for your inquiry!A refund ticket for your order has been initiated, per your request. Once the refund has gone through, it must then be processed by your bank or credit card company, which is beyond our control. Depending on your issuing bank, you should receive the credit in 3-5...

business days (Monday through Friday, not including US holidays). Please let me know if I may be of further assistance!Tell us why here...

Hi [redacted], Since ClickBank does not send any emails, the Affiliates that promote products that we are the order form for do, we don't have any internal emailing lists. Can you please send me the examples of what you are receiving so that I can see if this is one of our affiliates? So far, we had...

not received any examples from you but had asked for some in the last ticket exchange. If you could provide those we can trace it back to the account and terminate the affiliate.  Thank you,Lyz A[redacted]Fraud and Risk Manager ClickBank.com

Dear Revdex.com, Thank you for contacting ClickBank and allowing us to resolve this complaint. ClickBank is an internet retailer of ebooks, software, and other downloadable products.  ClickBank contracts with owners of digital products ("vendors"), such as ebooks and software, for the right to offer...

such products for sale on our website.  We also sell some shippable products.I have located your account and Accounting will flush the amount. You can actually change the $100 threshold by logging into your account and into the payment settings where you list your wire information. That setting is controlled by the client, not by ClickBank. This is in our Accounting Policy as well as the Client Contract. We do require affirmation stating you have read through the Client Contract before opening your ClickBank Account and also anytime it is updated, before you are allowed to log in. You also had the option to request your account be flushed, or change your payment threshold at anytime, which it also shows on the Paychecks section of your account. Please also let us know if there is any additional information we can provide to you!Cordially,[redacted]ClickBank.com Client Support[redacted]
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