Citi

Review: Cancelled order same day order was placed, but they refused to credit me and have charged my credit card more than they should have.

On ** December 2014, I ordered a tablet (Model # T100TAM-C1-GM, Internet/Catalog SKU# [redacted]) from the [redacted] website - order [redacted] - charging it to my [redacted] credit card. The total was $420.95. Immediately after the order was placed, I checked my [redacted] credit card account info and saw that the tablet purchase would put me over my credit limit, so I called [redacted] customer service and requested that the order be cancelled.

I was told during that call the the order had not yet been placed and therefore would be cancelled.

Some time later (1 week approx), I checked my [redacted] account and saw that order [redacted] was listed with an order status of "complete", and showed as "shipped" with an estimated delivery date between December [redacted] and January [redacted]. It also showed with [redacted] tracking number of [redacted], which indicates that a shipping label was created but that the item was never actually shipped.

I contacted [redacted] customer service again and requested that the order be cancelled. I was led to believe that the cancellation request was received, and would take up to a week to show on my account.

I have tried twice more, and protested the charge with the [redacted] through the website, without success.

I again contacted customer service tonight, who have repeated what I was told on previous occasions - that it could "take up to a week" to process. The [redacted] tracking shows the same as before, namely that a label was created, but that the item was never actually shipped.

I now have extra fees on my [redacted] credit card as a result of my going over my limit and not paying my bill on time. I will not pay my bill with them until the order is cancelled, the fees removed and my status restored to "not late" in all respects.Desired Settlement: Order [redacted] cancelled, my [redacted] card credited for this order, all late and overlimit fees removed from my [redacted] credit card account, and all references to being over limit and late removed from my [redacted] credit card account. In turn, I will promptly pay my balance due once these terms have been met.

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, we suggest you contact them directly.

Review: A [redacted] citi card was taken out fraudulently in my name. After over a year, [redacted] still has not removed it from my credit report.

In December of 2013 I was made aware that a [redacted] Citi card had been opened fraudulently in my maiden name. As soon as I was made aware, I called [redacted] and was transferred to their fraud department who took my information and said that I would hear back from them in a month regarding the outcome of the investigation - no further information was needed from me. I never heard back and the item was still showing on my credit report so I called [redacted] and they told me that it was confirmed to be fraudulent and not to worry. In April of 2014 I started to get calls from a collections agency regarding this same [redacted] account. So I called [redacted] again and they said they didn't know why it was sent to collections and that it was found to be fraudulent. The calls stopped even though the item still appeared on my credit report. In December of 2014 I recieved another letter from a different collections agency regarding this same [redacted] account. I called [redacted] on January [redacted], 2015 and was once again told that the account was found to be fraudulent and that they would send me a letter within 2 weeks so that I had confirmation. After 2 weeks and no letter recieved, I called [redacted] again and was finally told that everything I had been told for the past year was incorrect. The account was determined to be NOT-FRAUDULENT in January 2014 due to lack of information from me because I never sent back the affidavit. When I originally talked to [redacted]'s fraud team in December of 2013 I was never told to expect an affidavit or that I needed to provid any additional information. I then found out, they sent it to the FRAUDULENT ADDRESS! I would have never recieved it even if they did tell me about it. Given this, I had them reopen the investigation in January of 2015 and finally in February they confirmed that it was found to be fraudulent. But now, I needed to wait for it to be bought back from the collections agency before it could be removed from my credit. It has been over 30 days and it has still not been bought back from collections. I've called every week and the fraud group refuses to tell me why it's taking so long or do anything to speed up the process despite this ENTIRE situation being [redacted]'s fault. We are trying to buy a house and this has dropped my credit score so low that I no longer qualify for a conventional loan even though my credit is good despite this fraudulent charge. I cannot believe their inadequacy throughout this entire process and that I was lied to for over a year and now they are doing nothing to help fix it.Desired Settlement: At the very least, I want this to be bought back from collections and removed from my credit NOW. We should also recieve some type of compensation for the nightmare that they have already put us through, not to mention that we will likely lose the opportunity to buy the first house that we wanted because of their inadequacy. If we do qualify for an FHA loan, we should recieve from [redacted] the PMI that we will have to pay due to our inability to qualify for a conventional loan because of [redacted]

Business

Response:

We have completed our investigation and have responded directly to [redacted]. She will receive our written response in the next 7-10 business days. If you would like a copy of our response you will need to request that from [redacted].

Review: A year ago I moved and forgot to inform [redacted] that I had moved. The next time I went to [redacted] to use my card it was declined. I called to find out why and they said I hadn't paid somewhere around $30. I hadn't received the bill so I asked them to send me a bill and I would pay it. They never did send it. I called Customer service and e-mailed them and they said there was nothing they could do about it and told me they couldn't tell me what I purchased and I should just pay it. Then they put on finance charges. I sent them the money and they still kept putting finance charges on and they continue to do this. They are over $100 now.Desired Settlement: I would like them to consider the debt fulfilled.

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Review: I agreed to open a credit card with [redacted] last year because of a sales promotion that involved what was supposed to be a good deal for some tires.the balance was spread out to pay off in one years time. I paid the card off in full in 2 months. At this time I was getting ready to travel for the next couple of months and didn't notice that the payment wasn't going to get there before the due date. Needless to say when I returned in September there was a bill that had come in in my absence for a late charge on the payoff on the card. I called [redacted] to see what the problem was and agreed it was my fault it didn't get there in time and told them I would send the payment in the next day. Well once again the next month I get a bill on my card for a late payment on the late payment and this has continued for the past four months. I have talked to the company until I am blue skies in the face and all they do is pass me to someone else and I have to begin again. I am told that there is no one there with the authority to make those charges go away and that I have to write to the [redacted] of the company to try and get the charges dropped. I have been a customer with this company my whole adult life. They have put tires on all my and my families cars for years. I never wanted the card in the first place as I always pay for my tires at the time of purchase but my husband thought it would be a good idea. Wrong. Now they have turned this bill over to be collectedI tried back in September to close the account so I wouldn't accrue more charges I was told no they wouldn't close the account. I tried again in November and was told that the account was closed but I still received additional late charges up through February of this year. Now I am looking at a bill for $187.74 for services and product I haven't received. It's all late charges on late charges. I told them I felt I was being punished for paying my card off too early.

Product_Or_Service: tires

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

DesiredSettlementID: Other (requires explanation)

I would like all the late charges dropped and my credit restored.

Business

Response:

We have sent our response to the customer on April *, 2015, that she should receive within 7-10 days. If the customer would like to share this information they can provide a copy of our response to the Revdex.com.

Review: Since Sept 2014 I have paid [redacted] Card Services through Citi Bank $936.72 in an effort to pay off a few promotional balances of 502.58. I have paid nearly double.

When I call their company there is always one reason or another - never the same reason - as to why my payment did not pay of the promotional balance.

Today I called once again. Spoke to a supervisor and he said the billing practice is very simple and him as a consumer would understand and he apologies I am not able to understand it. Let me see if I can recap.

The minimum payment will always come out first. This applies to non promotional balance, expired balances or fees first.

Then if there is a promotional balance expiring in 30 days the payment is applied at 100%

Next if there is a promotional balance expiring in 60-90 days the payment is dispersed evenly.

Finally if you have any remaining balance that is non promotional balance, expired balances or fees that is applied last.

I think I have this right.

Then I asked him to look at my $500 lump sum payment and help me understand why this did not nearly cover the promotional balance. He said approximately $320 was applied to the promotional balance and $136 was applied to other fees. This was in Dec. The promotional balance expires in April. So this does not apply to the 30 day rule. They say I had an $80 balance that was the non promotional kind. Again I don't understand why in Jan the balance was nearly paid in full.

They are being very shady in how they apply the funds intentionally to have balances not paid in full.

I now have $132 remaining promotional balance from the 502.58 - even though I have paid 936.72. I have been told to pay that in full I need to pay approximately $180. I will do this and see.I am not holding my breath. Based on the past calculations and applications of payment this will not hold true.Desired Settlement: I would like the payment appropriately applied so the promotional balances ending in 4/**/2015 and 5/**/2015 are paid in full as more than enough finds have applied. I understand this means some interest would have been billed. That interest would be MUCH smaller than the promotional interest they are about to hit my account with.

Business

Response:

Thank you for your communication regarding [redacted]'s My [redacted] account. Due to privacy concerns we are unable to release customer information to the Revdex.com. We responded directly to the customer on April **, 2015.[redacted]Executive Response

Review: I recently pulled my credit report and noticed a collection report from [redacted]/Citibank that I do not recognize, I have never had any issues with Citibank nor have I had an account and these collection items are incorrect and should be removed from my credit report as soon as possible before I have to take further legal action.Desired Settlement: Removed from all 3 credit bureaus

Business

Response:

We responded to the customer on April **, 2015. The customer should allow 7-10 days to receive our written response. If the customer would like to share this information, they can provide a copy of our response to your office.

Review: FRAUD ON ACCOUNT THAT HAS BEEN REVOLVING FOR A VERY LONG PERIOD OF TIME. CITI REFUSES TO DO THEIR JOB AND REMOVE FRAUD AND CREDIT ACCOUNT. THE ONLY CHARGES MADE TO ACCOUNT THAT ARE NOT FRAUD ARE CHARGES MADE TO [redacted], [redacted] AND [redacted]. ALL OTHER ARE FRAUD CHARGES. WE HAVE BEEN CALLING ONCE A DAY EVERY SINGLE DAY FOR WELL OVER A YEAR. ALL WE EVER GET IS SOME FOREIGN CSR IN ANOTHER COUNTRY WHO "ASSURES ME THAT ALL WILL BE CORRECTED". WELL NOTHING HAS EVER BEEN CORRECTED NOR WILL ANYONE CALL US BACK.Desired Settlement: FULL CREDIT TO ACCOUNT AND UP TO DATE POSITIVE NOTES ON CREDIT FILES TO ALL CREDIT BUREAUS ASAP!!!!! WHY IS THIS TAKING SO LONG? WHY IS NO ONE DOING THEIR JOB?

Business

Response:

We will be corresponding directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

THE RESPONSE MESSAGE IS BLANK. THE FRAUD IS STILL ON THE ACCOUNT. NOTHING HAS BEEN REMOVED. NO ONE WILL CALL ME BACK. WE CALL ONCE A WEEK EVERY WEEK AND HAVE FOR MONTHS ON END NOW WITH NO RESOLUTION.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

SOMEONE SENT A LETTER THAT DID NOT ADDRESS THE LONG OUTSTANDING FRAUD CHARGES. THEY ADDRESSED SOMETHING THAT HAPPENED YEARS AGO. THE BALANCE THAT IS ON THE ACCOUNT NOW IS FRAUD FROM 2014 AND 2015!!! WHY IS NO ONE HELPING? DO NOT SEND LETTERS! CALL!!! I AM OUT OF THE COUNTRY FOR WORK SO MY WIFE WILL BE ABLE TO SPEAK TO SOMEONE.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We will be corresponding directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Review: Inadvertently overpaid Citibank credit card. Contacted customer service and requested refund. Was told an $1,100 refund check would be mailed to me. Received check 5/**/2015 and deposited at my bank. Couple of days later I checked my Citibank account on line and noticed an $1,100 credit. Called customer service and was told they decided to credit my account and stop payment on check after I had received check and deposited at my bank. I was also told if my bank charged me for the returned check to get amount in writing on bank's letterhead, send to Citibank and they would credit said amount on my account. What a bunch of crock. What if I had paid bills with all or part of the $1,100 - I would have been up the creek. This is a very low down, shoddy organization. Any help from Revdex.com would be greatly appreciated. Thank you.Desired Settlement: I want my refund check back (although I don't think they can be trusted), not refunded to my account because I will close the account when and if this is ever solved.

Business

Response:

We will be corresponding directly with our customer. If you would like to further discuss the resolution, may I suggest you contact them directly?

Review: I contacted the customer service number after receiving statement in the mail today that showed that I had a late fee. The Customer Service rep was very rude and unprofessional. She continued to cut me off when I was speaking. I could not make any statement without her interrupting me. I had my debit card out and ready to give her the card number and she interrupted me again. I disconnected the telephone call at that time. I refused the not be respected and treated in a professional manner when I contact any business. I have recently made a large payment on this credit card and should not be charged a late fee for any reason. I do acknowledge that for some reason, the June payment was missed. I paid 2 payments in February with one of those payments being $1000. The people that answer the telephone represents the company so you should be more selective in who you hire to provide customer service. This person treated me as though I have not paid my bill for over a year. I missed one payment due to an error in setting up the automatic payment through my bank. The $61 has been paid. It would have been taken care of via the telephone call if the person that answer the telephone would have been respectful and professional.Desired Settlement: DesiredSettlementID: Other (requires explanation)

I am requesting that the $25 late fee be reversed. I would also like for the person that I spoke with to receive some customer service training and also take a professionalism course. She was the last person that I spoke with from [redacted]. The call occurred on 6/**/2015 around 2PM. I had already decided to no longer do business with [redacted] and this was just the icing on the cake with this company. Once my credit card is paid off, it

Business

Response:

We responded to the customer on July *, 2015. The customer should allow 7-10 days to receive our written response. If the customer would like to share this information, they can provide a copy of our response to your office.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I do not know what the specific response to resolve the issue.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We responded to the customer in writing via the U.S. Postal Service on July *, 2015. The customer should allow 7-10 days to receive our written response. If the customer would like to share this information, they can provide a copy of our response to you.

Review: I am seeking [redacted] to crdit my son"s account for all late fees, open his account back up, and restore his original credit.

I contacted [redacted] in January 2015, on behalf of my son who is currently attending medical school out of the country, because he had lost his wallet and all his cards were lost including his bank card. I asked to discuss his bill so that I could start paying to keep up with his payments. They told me that he would need to authorize me to do so, which was almost impossible, but I managed to get him on the phone to authorize me. I called later to discuss his bill and I was told they have no record stating that I could discuss his bill. This has been going on since January. Since then they have hit him with four late fees plus the interest that would not have been as much if they would have let me take care of the bill in the first place. If they will be honest and check the phone records and fax records, they will see that I have been diligently trying to get this matter resolved. I feel that [redacted] has been very insensitive in this matter. As a result of their negligence and insensitivity, his credit limit was decreased and then they closed his account, all while I was trying to work with them They were not trying to understand that my son couldn't just pick up the phomne and talk to them which is why he had me. But no, [redacted] wasn't hearing that.Desired Settlement: I am seeking all late fees to be taken off his account, his account be opened back up,and some of the interest rates taken off as well because it was totally their fault that this happened.

Business

Response:

Tell us why here...?We have corresponded directly to [redacted]. If you would like to further discuss the resolution, may I suggest you contact her directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]Because the company still has not even attempted to meet us half way in this matter. I just cannot believe how nonchalant they have been concerning this matter. Also if they spoke with me, nothing has been resolved which is why I am filing this complaint. I also informed them that I would be contacting Revdex.com, and it appeared to me it meant nothing

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I see that this business refuses to be honest in admitting that fact that twice my son authorized me act on his behalf concerning his account He will be back in the country at the end of August ,and I intrnd to fight this establisemt to the end,becUsr they are wrong

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We responded to [redacted] on July **, 2015. If she wishes to share this information, she can provide a copy of our response to the Revdex.com.?

Review: I want to appeal the decision of fraudulents from jan **-to march ** the total of $6,200;

because I never received the card ending [redacted] so all of the transaction made by card ending [redacted] are fraudulents; I checked the transaction from 1/** to 3/** the total of $6,200 has not been credit; citi card did give me credit on april and may statement but not on 1/**-3/**; if you give me credit on april and may statement with the same card [redacted] why did not you give me credit on feb and march statement it would be a conflict; there is a balance on my account about $5,000 and will not pay any money until you credit me back $6,200; my credit score was below 500 point for 3 months and I cant borrow money to pay for my children healthDesired Settlement: credit back $6,200 and I will not back down until you credit me $6,200 dollars of my hard earning money

Business

Response:

We will be corresponding directly with our customer. If you would like to further discuss the resolution, may I suggest you contact them directly?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Citi credit card had lie, cheat, irresponsible and committed fraudulent acts against me and directly to me , I want them to answer right here at business bureau. They attacked me from behind and there was no 3rd party to help me that s why I brought up the the business bureau to help me but they cheated; come here with me face to face why u hide from business bureau

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We will be corresponding directly with our customer. If you would like to further discuss the resolution, may I suggest you contact them directly?

Review: My husband and I have had a CitiCard Mastercard since 2005. We use it for everything. We have spent over $400,000.00 on that card. Recently we were notified of a fraudulent expenditure on the card--a $1000 charge to the online Apple Store. When I got off the phone with the CitiCard rep, I found $3000 worth of more fraudulent charges all of which were quite obvious--another $1000 to the Apple online store and two $1000 charges to Starbucks. These were clearly fraud. It was difficult to get CitiCards to remove those charges while they were investigating the fraud. They finally did so and then later sent us both an email and a letter stating that the matter had been resolved. I found out a week after receiving those notifications that CitiCard had reversed the charges on the $1000 to the Apple online store and that charge is now back on our account. They did not tell us they did that in the letter or email. I contacted the Fraud department and got a nice Customer Service Rep who was apologetic and said that she could not remove the charge and that they would have to reopen the investigation and that I could contact CitiCard in another week. I wrote a complaint on their website about having to wait to have the $1000 charge removed and they responded by telling me I was a "valued customer" and did not offer any resolution to the problem. I sure don't feel like a valued customer. And I would like to have that $1000 charge removed. Citi Card used to temporarily remove such charges until the investigation was complete. In this case, the charge is now on our account due to their error and they still won't remove the charge.Desired Settlement: Permanently remove the $1000 fraudulent charge to the Apple online store now.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I paid off my loan on May [redacted] 2014. At the time I specifically requested they discontinue pulling automated payments from my bank account. June ** 2014 I notice my bank account balance was off. Looked back and found where they took another payment from my account on 6/**/2014. 7/*/2014 I contact ed the company to request reimbursement. Sent them a copy of the check they posted to my account. 7/*/2014 called to check status was told it was in review. 7/*/2014 called to check status, told it was in review. 7/**/2014 called to check status still in review. Requested to speak with whomever was responsible for the review was told they don't accept phone calls. 10 business days later I have no idea when they might return my money. Feeling helpless and sick of being put off.Desired Settlement: I just want them to return the $215.84 they took. My bank account was short and I have a bill I was unable to pay as a result of the shortage. They all seem to have a general attitude that they don't care about the hardship they caused.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. A check was received for 215.84 7/**/2014.

Sincerely,

Review: I used my Citibank bard to withdraw cash from Citibank branch's ATM located in Taiwan while traveling. The withdraw was OK and no mentioned about any extra charge. When I reviewed my statement, I found out that I was charged a fee of 3% to the total amount withdrawn ($40 per $1339 withdraw in total). Since I only opened this account just about two month ago, I knew that I had specifically asked for the potential fees associated with overseas transactions, since I intent to use this account for most of my overseas activities. Nothing about this kind of transaction fees was disclosed. I went back to Citibank's website and take a close look at the banking account comparison, I cannot find any info on this kind of service charge. I then called their customer service and talked to their supervisor about this issue, she could not locate this disclosure in their website right away to show me. She later found out that it was listed in their claim manual which is 57 pages long. They only promised to send me a copy to explain this. I searched up their claim manual and also had a hard time to find the disclosure to this transaction charge.

I found that hard to accept, since I use my own bank's ATM to withdraw my own money, and yet I was not told that there will be 3% charge for my withdraw. To me, this is unethical and also is unauthorized charge against me. The customer service did not resolve this issue and say nothing can be done.Desired Settlement: Citibank should fully disclose the details of service charges and should not have such huge hidden charge listed somewhere in a small print in a 57-page long documents that is hard to find. Citibank should refund this charge back to me since I was not aware of such charge and the details of such charge were not disclosed to me when I opened this bank account.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Hi, this complaint is about the US$58.66 FOREIGN TRANSACTION FEE that I got charged by my citibank AA Advantaged credit card end with [redacted] on 8/**/2014. I purchased 2 China Airline tickets through [redacted] and paid US$977.88 x 2 tickets = total US$1955.76 on 7/31/2014 (the $58.66 is based on 3% of my US$1955.76). The [redacted] is showing/using US currency when I purchased these 2 tickets and [redacted] already refund the difference to me due to the final amount charged by my citibank credit card is different than the amount I purchased, the complaint is nothing related to [redacted], this is all about citibank.Below are my complaints to citibank:1. I want them to block ANY charge on my card that will involved any foreign transaction fee and the answer is "no, their system do not have this function".2. Then I ask for sending me any alert message or email if there'll be any charge that involves foreign transaction fee and the answer is again "no, their system do not have this function".3. Then I ask for at least show me the charge immediately on same day, so I'll still have time to search for another deal that will NOT involved in foreign transaction fee and again the answer is "no, their system do not have this function".I saw this foreign transaction fee show up in my statement AFTER 1 month of my purchased date. And the answers I got is always "no, their system can't do anything about it, but charged automatically". The worse thing is when I see the fee, the promotion period were already passed and I have no chance to get my deals back for re-purchase it from other web site that will NOT involved in any foreign transaction fee.

Product_Or_Service: citi advantage master card

Account_Number: ############[redacted]Desired Settlement: DesiredSettlementID: Refund

If the citibank's system can NOT do:1. block any of my purchase that's involved in any foreign transaction fee,2. and not able to send me any alert message or email BEFORE they charge me the fee,3. and not able to show the fee on same day.Then I'll pay much more attention on my future purchases and I'll be very appreciated if I can have full or partial refund for this instance of US$58.66 fee.

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have called citi over 20 different times in the past 2 days. I have tried several different numbers and every single time I have been disconnected. I am trying to cancel my card and was told by citi the only way to do this is over the phone. Only one time was I actually able to get a person on the phone and he immediately disconnected me when I said I would like to cancel my card. I would like to cancel my card as soon as possible.Desired Settlement: All I want to do is cancel my card.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On 3/*/2015 I received an e-mail saying my 12 months special financing had been activacted and was valid for purchases from 3/* thru 6/**. I then used my card on 3/** for a purchase and also booked a vacation for April. On 3/** I received an email saying it was sent in error and not posted to my account and that I had not activated the offer in February. I immediately sent an e-mail to them on 3/** and received a phone number to call which I also did at 1:30 only to be told many others received the same e-mail. This means they knew about the error before I made my purchase. Why did they wait to contact me until after I made a purchase if they knew many had been sent out in error? I would like them to honor the no interest for 12 months since it was their error and I in good faith used their card. I would not have used their card if I knew this was not a valid offer. I believe this to be false advertising and a way to entrap consumers. I was told by the [redacted] in Kentucky there was nothing they could do and I would either have to pay the balance in full at the time it is due or pay interest on the charges. There is no valid reason for this in the present computer age. If they could send an e-mail on a Saturday they could have corrected it before I made my purchase since I check my e-mails many times a day. This has put the [redacted] on the bottom of my list for doing any business and I certainly will not use their credit card again.Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like all my purchases interest free for 12 months as the offer stated. These purchase will be over $800.00. We had also planned on using the card for purchase on our trip which we a looking at cancelling now that we don't have the added benefit of no interest.

Business

Response:

“We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I am reaching out as I have contacted [redacted] Credit Card (provided by Citi) services numerous times in order to find a solution to an issue that I am having. I currently have a credit card account with a balance of $5226.99. Unfortunately, I have had some unexpected health issues resulting not only in a loss of income but over $30,000 in medical debts.

[redacted] Credit Card services is saying they are unable to help me unless I am behind in payments. The point is that I am trying to be proactive and not fall behind.

I have always made on-time payments to [redacted] and I want to continue to do so. However, with the interest continuing to accrue and my minimum payment, I am going to fall behind.

I have reached out to my other creditors and they have been able to work out payment arrangements and enroll me in hardship programs with a longer term to pay the balances owed along with a reduced or 0% interest rate.

Please let me know if this something you can assist with as I am trying to avoid having to file for bankruptcy.

I appreciate anything that you can do. You can reach me via email or also contact me directly at ###-###-####.

Regards,

[redacted]Desired Settlement: I am kindly requesting that Citibank offer some sort of workout / payment arrangement or "hardship" plan with a reduced interest rate or 0% rate for up to 60 months.

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him directly. Tell us why here...

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. The [redacted] Executive Escalation team did an excellent job in responding and following up with me. Unfortunately, since the credit card account was through Citibank, Citibank was unable to offer a solution. Because of this, I will never do business with Citibank ever again.

Sincerely,

Review: [redacted] has put my account into collections due to unauthorized charges or fraud. I have contacted [redacted] in the past to have this matter correct to no prevail. I have paid for items that I purchased from [redacted] and have no knowledge of any other charges that were billed to my account when it was open. I contacted the headquarters in 2010 and explained this to them. Also, when I review my credit reports it clearly states that the account is in dispute. This status has been showing for over a 2 years now with no resolution.Desired Settlement: I'm requesting that [redacted] remove the negative charges from my credit and restore my account to active status with no negative history.

Business

Response:

Dear [redacted]:

We are in receipt of your inquiry from the Revdex.com of New York regarding the above­ referenced [redacted] MasterCard account, which is issued by Citibank, N.A. We appreciate your patience while we reviewed your concerns.

Upon receipt of your inquiry, we contacted our Security Investigation Department on your behalf. They will be handling this matter and will be responding directly to you and [redacted]. Should you have any additional questions for our Security Investigations Department, you may reach them at:

[redacted] Security Operations

Sincerely,

Presidential Communications

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They didn't provide a time frame or information on how long their process will take to be completed. It actually leaves this matter open with no indication of a resolution.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]:

We are in receipt of your additional inquiry from the Revdex.com of New York regarding the above-referenced [redacted] MasterCard account, which is issued by Citibank, N.A. We appreciate your patience while we reviewed your concerns.

Upon receipt of your inquiry, we contacted our Security Investigation Department on your behalf to conduct the investigation. They advised us that an affidavit has been sent to you. You would need to complete the affidavit and return it to the address listed below. Upon their receipt of the affidavit, the investigation will continue. Unfortunately, we are unable to provide a specific time frame, as we do not know how long it will take you to complete and return the affidavit. We appreciate your patience with this matter. Should you have any additional questions for our Security Investigations Department, you may reach them at:

[redacted] Security Operations

Sincerely,

Presidential Communications

Review: I bought 3 refundable airline tickets online with my Citibank card Mastercard logo dec/2011> I never used it so I immediately called the airline to get a refund. They agreed to refund it and Told me to wait about 60 days to see the refund on my card. They refunded only one. So about three months later I called them again and said I only see one refund. They said they would refund the other two and that they were sorry for the inconvenience. In conclusion the airline when under chapter 11 liquidation in July 2012 and I never received my money. Then I called Citibank and filed a complaint and they denied my claim because they said I was over the six months window to do so. I explained the situation I gave them proof of all my emails conversations back and forth with the Airline ([redacted]) and filed an appeal and they still denied the claim. I called [redacted] to find out if they have a lawyer for this Airline because I am sure they have other people who were left stranded with open tickets. They had no clue. I lost 800.00 and I am a [redacted]. Can you please help me.Desired Settlement: I just ask that I get my money back for the ticket.

Business

Response:

Citi® Platinum Select® Account ending in [redacted]

Dear [redacted]:

We recently received an inquiry on your behalf from the New York Revdex.com regarding [redacted] Airlines charges totaling $830.00 billed to your account in December 2011.

You indicate in your correspondence that you are disputing the above transactions because your account was not credited for your unused airline tickets. Your account does not relect any charges from [redacted]Airlines in December 2011. The last payment of $94.51 was received in June 2010 and the account was closed in January 2011.

To assist us with our investigation, please send us a letter which includes the following information:

• The exact dates and amounts of the disputed charges.

• Proof the airline tickets were refundable, such as an itinerary.

• The date you cancelled the tickets.

• The date the merchant promised to issue refunds.

• Details of your contact with the merchant and their response to your request for credit.

I look forward to receiving your response. Please send your letter to my attention, Office of the President, [redacted]. Should you have any questions, please call me directly at ###-###-####. Our telecommunication number for our hearing impaired customers is ###-###-####.

Presidential Communications

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Please see attached.

please reopen the case as enclosed are all the documents sent to citibank on our behalf. And we are still waiting a response.

Thank you,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted],

I am in receipt of your correspondence form the Revdex.com (Revdex.com) Regarding your debit card purchase of airline tickets from Pluna Unit for my review and response.

Your Citibank checking account monthly statement confirmed that on December **, 2011. you authorized the purchased of airline tickets from Pluna Airlines in the amount of $820. I understand from your correspondence that you were reimbursed by Pluna Airlines for your Unused ticket; however, you never received reimbursement for your daughter's and granddaughter's unused tickets. Pluna Airlines is no longer in business, Therefore in January 2013, you requested Citibank's assistance to obtain reimbursement of $820. Unfortunately, Citibank was unable to intervene on your behalf.