Citi

Review: I want to appeal the decision of fraudulents from jan **-to march ** the total of $6,200;

because I never received the card ending [redacted] so all of the transaction made by card ending [redacted] are fraudulents; I checked the transaction from 1/** to 3/** the total of $6,200 has not been credit; citi card did give me credit on april and may statement but not on 1/**-3/**; if you give me credit on april and may statement with the same card [redacted] why did not you give me credit on feb and march statement it would be a conflict; there is a balance on my account about $5,000 and will not pay any money until you credit me back $6,200; my credit score was below 500 point for 3 months and I cant borrow money to pay for my children healthDesired Settlement: credit back $6,200 and I will not back down until you credit me $6,200 dollars of my hard earning money

Business

Response:

We will be corresponding directly with our customer. If you would like to further discuss the resolution, may I suggest you contact them directly?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Citi credit card had lie, cheat, irresponsible and committed fraudulent acts against me and directly to me , I want them to answer right here at business bureau. They attacked me from behind and there was no 3rd party to help me that s why I brought up the the business bureau to help me but they cheated; come here with me face to face why u hide from business bureau

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We will be corresponding directly with our customer. If you would like to further discuss the resolution, may I suggest you contact them directly?

Review: I opened an account with [redacted] and they me the interest on the card would be added if the card was not paid in a certain time I am a elderly woman

flat screen tv 4 complaints made, and 2 calls complaining about the treatment I received they did not care. They were rude an uncaringDesired Settlement: I would like to have them knock off 40 percent of the interest they put on there. I asked then would there be extra interest charge and they told me yes, 20 percent more. I am 69 years old and I like on a fixed income and cannot afford to pay 4000.00. I need some assistance please.

Business

Response:

We have corresponded directly with our customer. If you would like to discuss the resolution, you contact our customer directly.

Review: This complaint is in regards to Citibank, N.A.in compliance with [redacted] and [redacted] promotional card being sent late and exhibiting poor cust. serv.

Through the edge plan with [redacted] and [redacted], customers are to receive a 50 gift card. This was completed in January of 2015 and I didn't receive the prepaid card until April 2015. The card expired May of 2015. I called customer service @###-###-#### on June [redacted] 2015 because I was not able to use the card on-line previously. Unbeknownst to me, I never would have thought a card would expired in a months time. I called and explained this to the first rep. and he gave the same spiel. Then he handed the phone to the supervisor and he was much worse...and gave the same spiel as the first rep. It seems as though they have a recording of the same thing to say to customers. I explained to them I wanted my card reloaded with the 50.00 and they refused. Citibank should be mindful of their partnering businesses and how they mistreat their customers especially since it took me awhile to send out this complaint due to [redacted]'s high speed internet not working. What made matters worse was the supervisor [redacted] being rude and sarcastic over the phone. I called on June [redacted] @ 4-5p.m. The supervisor had no remorse. No we can not help you. It's not the same as a gift card...it's a prepaid card. You had 90 days to use the card and I explained to him once again I had the card for a month. I have other financial needs and obligations with Citibank. I would hate to have to cut all ties with Citibank because of poor financial relations and $50.00.Desired Settlement: I would like my gift card of 50.00 replaced have Citi to send me another [redacted] and [redacted] gift card prepaid promotional card.

Business

Response:

June **, 2015 Revdex.comCase # [redacted] To Whom It May Concern: Citi® Prepaid Services received the complaint submitted on June [redacted] 2015 from [redacted] regarding a card issued by Citi Prepaid Services on behalf of [redacted] Wireless. As a business that aims to provide a positive cardholder experience, we endeavor to resolve all cardholder issues in a thorough and satisfactory manner. After researching [redacted] complaint, it was confirmed that this prepaid card was issued in February 2015 with an expiration date of May **, 2015. In accordance with applicable law and regulations, this expiration date was embossed on the front of the promotional card; displayed on the cardholder materials and disclosed in the terms and conditions that accompanied the card. In the complaint, [redacted] references that she did not receive the card until April 2015, only a few weeks prior to the expiration of the card. Through conversation with [redacted] on June **, it was determined that an incorrect address was provided to us by her cable provider which could have played a role in the delivery delay of the original card. Based on this fact, we have reissued the card with an available balance of $50.00 and have mailed it to [redacted] updated address. In addition, the cardholder claims that she received poor customer service when she contacted us on June *, 2015. After reviewing this call, it was determined that this claim could not be substantiated. We regret that [redacted] encountered this situation and hope that this information is helpful in resolving the matter. If the Revdex.com should have any additional questions, please feel free to contact me at the number and information found below. Sincerely, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: [redacted] sent a registered letter in July informing me my account was over due and to call their customer service number which I immediately did. They informed me of a fuel purchase in April 2014 I had made and said I owed them for that purchase plus late fees and interest. I informed them that I had not received any statement in the past 4 months. They said I was signed up for e-delivery and had signed up through their online site. I said I don't remember ever signing up for e-delivery and always received a paper statement. I agreed to pay for the purchase but said I didn't believe I should be responsible for late fees and charges since I never received a statement. I asked to be switched to paper statement. I paid for the purchase which happened to be the first one made since 2012. I received a new card from them in 2013 but never used it. They wouldn't answer me where the e-delivery was being sent to except to say my email. I asked them what my email address was and they couldn't tell me. I later went to their website and tried an account recovery to have them send me my login information. Their website responded that I DIDN'T have an online account but offered me the option to register for a new one which I declined.The next week they called my home and when I called back they informed me I had a fuel purchase in May and June plus interest and fees. I asked why I wasn't informed of these purchases last week and escalated to a [redacted]. I paid for all purchases and was told verbally of remaining interest and late fee charges. I still hadn't received a statement and the [redacted] said I would not until the end of the billing cycle. Of course more late fees and interest. In September I followed their written dispute procedure and sent them a letter explaining all the above and asking for them to look into the e-delivery issue and find root cause and asked for them to credit my account for the late fees and interest. They refused to credit the account and made no other reference to research

Account_Number: Acct# ending in [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like to know how I signed up for e-delivery and how they could be sending me a statement with no email on file and no online account ( they have refused to look into this at all ). I also want to know why they took so long (4 mths) to contact me when they had my address/phone number. Finally I would like them to credit my account for the late fees and interest. I have been a customer since 1989 and have had no issues prior. I believe thi

Consumer

Response:

Last night (11/*/2014) I received confirmation from the Consumer Financial Protection Bureau (CFPB) that Citi has agreed to reverse all charges and interest pertaining to the complaint and will remove any derogatory information at the three credit bureaus. As long as they follow through on their promises, I consider complaint ID [redacted] closed and resolved.

Sincerely,

Review: I have a [redacted] credit card, which is through citi bank. I went into [redacted] to make my monthly payment, the lady accepting my payment on behalf of citi bank informed me that I would incur a late charge because it was after 5pm even though my payment is due on the [redacted] before midnight. this puzzled me, because the day my payment is due is the [redacted], and here I was on the [redacted] at 6pm trying to make my payment on time, only to be told I will be charged a late fee regardless. so I did not pay my bill because I was told that I would be charged a late fee. why would I pay it on time, when I am going to incur a late fee? next month I call instead of trying to pay in person, I call and cannot get through, the [redacted] happens to fall on a Sunday. so im calling trying to get through on the phone so that I can pay my payment on the [redacted], on time. I called 5 or 6 times and cannot get through to anyone, apparently they are not available to take payments past 10pm on Sundays, even though my payment is not late until after midnight on the [redacted]. at this point I am very aggravated because this is the second time I have attempted to pay my bill on time, only to incur a late fee. so today Monday the [redacted] I call and spend over an hour with the "management" or 'management representative". her name was [redacted]D # [redacted]. she claimed that despite being told that I was going to incur a late fee for paying my bill past 5pm at the [redacted] store, that I should have paid my bill anyway, and that she could not reverse the fee because I should have paid it no matter what I was told at [redacted], that I would be stuck with the fee. she said she would reverse the late fee that I incurred yesterday when I attempted to make my payment on time, but still blamed me for it being late. ultimately she said that citi bank had no responsibility in the either matters. she claimed that no matter what I was told that it was my responsibility to pay my bill on time. I attempted to pay my bill on time on both occasions, and if citi bank had a way to pay my bill on time, you better believe that bill would have been paid. they offered to refund one late charge, I requested them to understand the situation I had been put in, and reverse the two fees, she refused and offered to reverse one fee which I do not feel was enough. if they would have took what happened into consideration, and reversed the two late fees I would have paid my bill and made it current. since I was not only blamed for what happened but also financially penalized I could not make a payment today. not only am I incurring unjust fees, they made no attempt to acknowledged the mistake made by their representatives or even attempt to avoid these types of situations in the future. I mean why would they, we as consumers are virtually powerless, and they profit largely from their unfair practices.Desired Settlement: I would like the two late fees I incurred reversed. I know all the time and effort I have put into making this situation right, is lost, so I would also like an apology for wasting my valuable time.

Business

Response:

Thank you for your communication regarding [redacted]'s account. Due to privacy concerns we are unable to release customer information to the Revdex.com. We will respond directly to [redacted] within the next 7-10 business days.

Review: I contacted the customer service number after receiving statement in the mail today that showed that I had a late fee. The Customer Service rep was very rude and unprofessional. She continued to cut me off when I was speaking. I could not make any statement without her interrupting me. I had my debit card out and ready to give her the card number and she interrupted me again. I disconnected the telephone call at that time. I refused the not be respected and treated in a professional manner when I contact any business. I have recently made a large payment on this credit card and should not be charged a late fee for any reason. I do acknowledge that for some reason, the June payment was missed. I paid 2 payments in February with one of those payments being $1000. The people that answer the telephone represents the company so you should be more selective in who you hire to provide customer service. This person treated me as though I have not paid my bill for over a year. I missed one payment due to an error in setting up the automatic payment through my bank. The $61 has been paid. It would have been taken care of via the telephone call if the person that answer the telephone would have been respectful and professional.Desired Settlement: DesiredSettlementID: Other (requires explanation)

I am requesting that the $25 late fee be reversed. I would also like for the person that I spoke with to receive some customer service training and also take a professionalism course. She was the last person that I spoke with from [redacted]. The call occurred on 6/**/2015 around 2PM. I had already decided to no longer do business with [redacted] and this was just the icing on the cake with this company. Once my credit card is paid off, it

Business

Response:

We responded to the customer on July *, 2015. The customer should allow 7-10 days to receive our written response. If the customer would like to share this information, they can provide a copy of our response to your office.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I do not know what the specific response to resolve the issue.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We responded to the customer in writing via the U.S. Postal Service on July *, 2015. The customer should allow 7-10 days to receive our written response. If the customer would like to share this information, they can provide a copy of our response to you.

Review: My complaint is against [redacted]. Today when I called [redacted], I was given a number for the Citibank Recovery Center. I gave the card number, and asked for information regarding the last charge made on card. I wanted to know the exact amount of the charge & the name of the merchant. I gave my name, the account number, and my mothers maiden name. However, I was not giving any information because they also wanted my date of birth and my SS#. Therefore, I do not have the actual date of the transaction, or amount, or the name of the merchant. On 09-**-2003?, I received a call on my cell phone from a California area code. The salesperson offered me seven LLCs for $4,800?. I believe the company name was [redacted]. I asked the salesperson several times if there would be any additional charges. I was told if I paid the $4,800 I would receive seven LLCs and there would be no additional costs. I paid the $4,800 with my [redacted] Universal credit card. The following day on 09-**-2003?, I received another call from [redacted]. A different salesperson with a similar phone number, asked if I would like to purchase some items which would be needed with my LLCs. I told him I was not interested, & I was told I would not be contacted by any more salespersons! I also told him not to call me again because I would be cancelling the seven LLCs immediately.My next call was to the first [redacted] phone number that I received the day before. The salesperson was not in his office, so I left a message cancelling the seven LLCs. I did not have an address to send a formal cancellation notice; I only had a phone number. My next call on 09-**-03 was to [redacted]. I told the customer service represtive I just cancelled the purchased I made on the previous day. The [redacted] agent told me to call back when I received the bill. One month later when the bill came in I called [redacted] back and once again told customer service I had cancelled the charge for $4,800?.I was told they would investigate the charge, and I would not be charged any late fees until the investigation was over. On my next bill, I was surprised to see the charge for $4,800? to [redacted]. When I called [redacted], I was told they had investigated the charge, and I was responsible for the $4,800? dollars. I reminded [redacted] customer service, that I had called them on the day I CANCELLED, and they did NOTHING. I also reminded [redacted] that I had not received any services or products from [redacted]. What kind of investigation did they perform? Before this, I always paid [redacted]. on time. To date, 11-**-2014, I have NEVER received any PRODUCTS or SERVICES from [redacted].Desired Settlement: I want my credit restored.

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Regarding complaint ID # [redacted], I have not communicated with a Citibank representative. Therefore, my complaint has not been resolved. Your help regarding this matter would be greatly appreciated.

Thank You,

###-###-####

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Review: reported over 90 days late but paid bills online during time period

I was paying my home depot bill online at the beginning of this year. The payments were being deducted from my bank accounts, but Home Depot was not applying them to my balance and therefore reporting that I was late which eventually turned into over 90 days late to the credit bureau. When I contacted Home Depot in March, they said they had been having issues with their online payments. They credited the payments, but they did not correct the reporting to the credit bureaus. In May, I contacted them again, and they said it would be fixed by June. I just called them again, today (September - because I had been deployed), and they still haven't fixed it.Desired Settlement: Fix the credit report, so I can apply for a home loan, please.

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Review: I signed up with CITI to take advantage of the 35,000 AA miles if you spend $1,500 in the first 3 months. As of today, I know for a fact I have paid CITI over $1,500 based on bank statements. Today I call and immediately ask for a manager because I always get someone off shore who barely[redacted] or doesnt know what they are doing. I get a [redacted] based out of [redacted] and have high hopes I can get some correct answers to my BASIC questions. My first question is how much have I spent on my card as of 9/**/13. She tells me I spent $1,015.00 so far. I advised her this was my last statement balance not necessarily the amount spent to date. My first payment was made online where it showed I owed an outstanding balance of 1000 or so dollars. So I paid that. I then waited a week and checked back where that had posted and well as some other pending transactions and the website now showed I owed another $500+ so I then paid that. So my question is, how EXACTLY DID I ONLY SPEND $1000 if I have paid CITI $1500? Makes absolutely no sense...and she was clueless about it. I want a call from her supervisor [redacted] in the [redacted] office. [redacted] (Employee ID:[redacted]) did a great job actually answering my questions.Desired Settlement: I want a call from someone Assistant VP or higher.

Business

Response:

Dear [redacted]:

This letter is in response to [redacted] recent inquiry related to his Citi® Platinum Select® I AAdvantage® World MasterCard®.

I spoke to [redacted] on September **, 2013 and informed him that he has met his spending threshold of $1,500.00 as he believed. The 35,000 promotional miles were transferred to [redacted] the same day.

Should you have any additional questions regarding this matter, please contact me at the above address.

Sincerely,

Presidential Communications

Review: A payment in full was made to my Sears Account effective 02/2014 and they contuine to bill me for interest charge and overdue charges.

I conversed with Sears employee [redacted] I.D.#[redacted] who, after adjusted the account to show my payment, in full. [redacted] furthur stated that the next statement will show a zero balance but that did not happened.

I received a bill for $48.94 and I contacted Sears Customer Service on 04/**/14 and conversed with [redacted] I.D.#[redacted] who stated that she can only remove a portion of the outstanding balance even though I informed her of [redacted]'s transaction. To date, no response from Sears but I now have an outstanding balance of $160.61 and possibly more cahrges added to this amount since the last billDesired Settlement: I am requesting the removal of any outstanding amount regarding this transaction from my Sears Account #[redacted].

Business

Response:

[redacted]Hello and good day,We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly. Thank you[redacted]Boise Executive Response Unit

Review: In November, 2013, I filed a dispute for a charge in the amount of $1, 895 and received a credit for the full amount. The merchant represented, and I sent in the documentation that Citi asked me to send in. I was told that the case will go to pre-arbitration, then I never heard back from Citi since February, 2014. Towards the end of August 2014, I saw that my balance increased unexpectedly and when I called Citi, the dispute representative told me that the dispute was lost when it went to pre-arb, and that's why the $1,895 was placed back on the card. However, on September *, 2014, I received a letter from Citi listing Dispute amount $1. 895 and transaction amount $1895, and stating that "The dispute was resolved in your favor. The credit on your account is considered permanent." I called Citi when I received the letter, and spoke with Citi dispute agent [redacted], agent ID [redacted], who told me that after I called in the previous time, a [redacted] reviewed the case, and that Citi had messed up the case and the case never went to pre-arbitration, so they will be giving me the money back to my account and that I should wait 2-3 business day for the funds to be credited. I waited a few days and when I didn't see the credit, I called back on September **, and spoke with [redacted], who told me that the letter that I was referring to was never sent to me, and that I was never told that the dispute was resolved in my favor. I advised the agent that I have a physical copy of that letter and can supply proof that it told me that I will be getting the credit, and that the amount on the letter was $1, 895. He insisted that I will only get a "goodwill" credit of $110. I was advised that I could send proof of the letter to [redacted]. On September **, I faxed a copy of the letter to [redacted], advising that the Citi dispute agent told me that Citi messed up the dispute and that due to that, the information on the letter was correct. I didn't hear back from [redacted], so I called in on October [redacted] and spoke to [redacted]. I told [redacted] that I sent in proof of the promise of credit for the $1,895 to [redacted], but never got contacted by the [redacted]. [redacted] told me that she checked her notes and saw that the [redacted] approved the request for the credit and that I will be getting the full $1,895 back to the card, but that I have to wait until the statement cycle on October [redacted] before I will see it. I told [redacted] that I wanted to make sure that she is telling me the correct information because I was promised the money back before, then was told that I was only going to receive $110. [redacted] assured me that this is going to be for the full $1, 895, not for $110, and that it's already approved, and again, that I should allow more time. I waited for my October statement and still didn't see a credit. I called back and complained that Citi was not honoring the credit as promised. On October **, I spoke with a [redacted] and I asked her to go over the notes to see where the two agents assured me that I would receive full credit back to the account. The [redacted] told me that agents did not note the account and are not required to note everything. I asked why agents are not required to note such vital and key information, and I also asked if agents get to pick and choose what to note on the account, and [redacted] told me yes. I requested to speak to that [redacted]'s [redacted] and requested that Citi review the calls in which I was promised the credits. [redacted] got back to me and told me that those calls were never recorded because they do not recall all their calls, and that they will not be giving me the credit for the $1,895. I feel as though no one is held accountable for anything that is said or done at Citi, hence, the lack of effort and care to get things done on behalf of the customers.Desired Settlement: Citi should take future steps to ensure that customers' accounts are properly documented/calls monitored/calls recorded. I am requesting that the credit of $1,895 that I was promised twice, be applied to my account.

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Review: I agreed to open a credit card with [redacted] last year because of a sales promotion that involved what was supposed to be a good deal for some tires.the balance was spread out to pay off in one years time. I paid the card off in full in 2 months. At this time I was getting ready to travel for the next couple of months and didn't notice that the payment wasn't going to get there before the due date. Needless to say when I returned in September there was a bill that had come in in my absence for a late charge on the payoff on the card. I called [redacted] to see what the problem was and agreed it was my fault it didn't get there in time and told them I would send the payment in the next day. Well once again the next month I get a bill on my card for a late payment on the late payment and this has continued for the past four months. I have talked to the company until I am blue skies in the face and all they do is pass me to someone else and I have to begin again. I am told that there is no one there with the authority to make those charges go away and that I have to write to the [redacted] of the company to try and get the charges dropped. I have been a customer with this company my whole adult life. They have put tires on all my and my families cars for years. I never wanted the card in the first place as I always pay for my tires at the time of purchase but my husband thought it would be a good idea. Wrong. Now they have turned this bill over to be collectedI tried back in September to close the account so I wouldn't accrue more charges I was told no they wouldn't close the account. I tried again in November and was told that the account was closed but I still received additional late charges up through February of this year. Now I am looking at a bill for $187.74 for services and product I haven't received. It's all late charges on late charges. I told them I felt I was being punished for paying my card off too early.

Product_Or_Service: tires

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

DesiredSettlementID: Other (requires explanation)

I would like all the late charges dropped and my credit restored.

Business

Response:

We have sent our response to the customer on April *, 2015, that she should receive within 7-10 days. If the customer would like to share this information they can provide a copy of our response to the Revdex.com.

Review: Credit Card account was closed June 2014 (as per requirement for VA Loan) and the Balance provided to me at that time was $35. Loan was still in process during when June Statement came in so I sent a $25 check payment immediately (June *, 2014; check #[redacted]) to avoid penalty. The balance on account after payment was credited was $17.75. When the $35 check was received from my VA Loan, it was mailed to [redacted] immediately. Then the Balance on August Statement was $35.94. I thought this was the end of it but to my surprise, another Statement was received in October 2014 for $44.91. I contacted the [redacted] Customer Service (October *, 2014) and I was advised that I was erroneously charged and will be given $9 credit and that I will be receiving a check in the mail. No check came; instead, I received another Statement with a much higher balance of $81.05. I sent them a letter inquiring about the charges for a closed account. No response was received whatsoever BUT another Statement came, this time with a new Balance of $136.60 (February **, 2015 Statement). Please help resolve my problem with [redacted] Credit Services.

Product_Or_Service: Home Appliances

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

DesiredSettlementID: Other (requires explanation)

I believe I have paid all the money owed on this account. All I ask is for [redacted] to really CLOSE this account and to stop charging me fees and penalties. I would like to maintain my Credit score and I don't want this to go to collection.

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, we suggest you contact them directly.

Review: I signed up for the Hilton honors signature Visa card with the first year no fee (in the terms)

The first month I had the card I was assessed a fee contrary to the terms I signed up under.Desired Settlement: refund of the 95 dollar fee. Also e fee is not necessary as I closed my account after Citibank refused to refund the fee.

Review: Citi Bank closed my [redacted] account based on a request from an ex spouse of mine. I called multiple times to resolve the issue. I was told they would listen to the call and call back. I was also told that I was calling from the same number as the person who closed the account. This is not the case. I called from a blocked number (my home phone is blocked). This has been going on all day. When I call they give me the run around.Desired Settlement: I want my account to be reopened and to remain active as it was.

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have authorized Citi to address my concerns through the Revdex.com by checking the box when I filed the complaint. Additionally they have not called me directly to ask me if they can or not. They can call me at ###-###-#### to request this be done.

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Consumer

Response:

The company did end up fixing the issue however it took far to much work on my part.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Citibank, N.A. has failed to successfully address billing errors for [redacted] charges. Payments made in the prior month do not appear on the new billing statements. Although calls have been made to the customer service department to resolve the matter, no resolution has been made. At this time, my health, hospitalization and surgery has kept me from paying amounts that exceed my budget. Citibank has failed to compromise with me as a consumer. As a result, I have endured additional pain and suffering as well as peaceful enjoyment of my home because of the billing fiasco. Payments were made with check, credit cards, ACH debits-online payments. I will compare my records to their records and communicate any discrepancies in writing.Desired Settlement: My resolution is to have Citibank, N.A. provide itemized billing that reflects how each payment was applied, any interest charges and adjustments. This information should include Citibank records and my banking and payment records. Hence, a payment plan may result but my present health condition and financial situation should be considered when determining a repayment plan. I also request that any further action against me be ceased. I would like account reconciliation that begins at the start of the opening of the account until this date, July **, 2013.

Business

Response:

Dear [redacted]:

Your recent complaint filed on behalf of [redacted] has been forwarded to us for review and response Citibank N.A. is the issuer of the [redacted] credit card.

Citibank’s records reflect that [redacted] account charged off for non-payment on 03/**/20013. If [redacted] has any questions or would like to discuss setting up payment arrangements on her account, she can contact:

####-###-####

We appreciate the opportunity to address your concerns.

Sincerely,

Executive Response Unit

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The original debt was written off however another company is trying to aggressively collect from me. I have no contract with this company and my contract is with Citibank. This other company has been harassing me and even while I am sick and in hospital.

No one has responded to my request for all bills, payments and accounting records to be produced and therefore I have to assume the reason for this is because the company knows the balance is totally inaccurate .

I am requesting that Citibank get this account back on their books so that we can reconcile our records and find an amicable resolution.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I canceled my card in October **, 2014 and the bill was 316.21. In December, 2014 I received and e-mail stating that I owe over six thousand dollars. I called Citi Bank and asked them what happen, because I canceled the card in October and nothing supposed to be added to it.even though my name is on the card,I have never used Citibank and I refused to pay the bill. They claimed that they going to investigate and go after the person that used the card...They are harassing me, calling me, demanding money. When I canceled the card, it was canceled that day and not later in the month. No charges should have been added...The October [redacted] bill was $316.21 approximately. I am homeless and I don't need my credit mess up....I am trying to find me a place to live. I can't tolerate this because it making sick. They should have closed the account when I called the first of October.

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

To investigate, find the person or persons that used the card and get the payment from he/she. I want my name cleared and the bill taking care.

Business

Response:

We will corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]Citibank stated that would investigate and see what can be done about the problems. As of today, Citibank called me from 8AM until...at this time I am not going to agree to anything that is not correct. I know when I called and I know that I don't have a reason to rent a car or to be in Georgia. At this time, I am trying to keep a roof over my head....something is not right.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

When I talked to Citibank, they want me to make arrangement to pay them....I don't have any money and I need a place to live. I don't have any means of paying them, especially for something I never used. They messed up my credit.....

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We will correspond directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Review: Opened an account for a [redacted] credit card at time of purchase and set up an online account. The terms were 6 mos no interest. I made some payments about half of the balance. A couple of months went by and I didn't recieve a card yet. I called customer service and they stated the company manufacturing the cards was a little behind. Another month and a half or two still no card. I called again. They said they will be locking out my account and issueing a new a count and card. Again no mailings no card nothing. I tried to pay bill online and yes indeed account locked out. CONVNIENTLY after the Interest period is up I recieve a collection letter stating I owe a larger balance than the original purchase (late fees and accrued interest). Now of course I am livid because they obviousy have my correct address. After a heated call with customer service I have now recieved paper bill and for the first time in 9 months now know my new account number, have a rediculous balance for such a small purchase AND STILL NO CARD.Any help would be greatly apprciated. I feel have been wronged at shouldn't be required to pay interest when [redacted] may or may not have intentionally dropped the ball for nine months and prevented me from paying before the six months.

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

All interest and fees removed of original balance at time of account being locked if paid in full.

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Review: [redacted]8/**/14SEARS/CBNA [redacted]Charge off Removal Request regarding account [redacted]To Whom It May Concern:I have been a loyal card member of Sears/CBNA for 4 years and couldnt be happier with my decision to join the Sears/CBNA Family. Youve always offered some of the most competitive rates and rewards programs, and even beat a competitors lowest interest rate when I inquired about transferring my balance to their card.Unfortunately, in June of 2012 I took advantage of our relationship and failed to submit my monthly payment on time. It was an exceptionally busy time and my life as I was balancing the opening of a new business while studying for the CFA to fulfill one of my long standing career goals. Now that I have found a prosperous balance in my life I honestly cannot associate with the person that let this payment obligation go unattended to. I fully respect my obligations with Sears/CBNA and have worked diligently to amend my relationship with you by regaining your trust. A brief look at my account will reveal I have successfully settled my account since my unfortunate lapse of judgment.Recently, I have begun search for a more financially rewarding career in business and it has come to my attention that my charge off with Sears/CBNA may negatively affect my chances of obtaining a career in the field I am pursing. As you may know, FICO scores are being used more and more in the selection of prospective job applicants.In light of my renewed focus and demonstrated commitment to rebuilding my trust with your company, I am requesting that you give me a second chance at a positive credit rating by revising the charge off as reported on my three major credit bureau files (Experian, Transunion, and Equifax). I sincerely hope Sears/CBNA believes in their customers and I humbly request your consideration to allow me to pursue the career of my dreams. I appreciate your time and look forward to receiving a favorable decision from you department soon.Regards,[redacted]

Product_Or_Service: Credit Card

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Replacement

Charge off removed.

Business

Response:

Good Day All,

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Regards,

Review: Inadvertently overpaid Citibank credit card. Contacted customer service and requested refund. Was told an $1,100 refund check would be mailed to me. Received check 5/**/2015 and deposited at my bank. Couple of days later I checked my Citibank account on line and noticed an $1,100 credit. Called customer service and was told they decided to credit my account and stop payment on check after I had received check and deposited at my bank. I was also told if my bank charged me for the returned check to get amount in writing on bank's letterhead, send to Citibank and they would credit said amount on my account. What a bunch of crock. What if I had paid bills with all or part of the $1,100 - I would have been up the creek. This is a very low down, shoddy organization. Any help from Revdex.com would be greatly appreciated. Thank you.Desired Settlement: I want my refund check back (although I don't think they can be trusted), not refunded to my account because I will close the account when and if this is ever solved.

Business

Response:

We will be corresponding directly with our customer. If you would like to further discuss the resolution, may I suggest you contact them directly?