CIGNA

We are writing in response to your April 11, 2016 inquiry regarding Mr. [redacted]'s Short Term Disability (STD) claim. Mr. [redacted] is covered under his employer’s STD Policy VDT [redacted], which was underwritten by Life Insurance Company of North America (LINA) and issued in the state of Florida.In our April 6, 2016, response to your previous inquiry, it was noted that we had received a response from Mr. [redacted]'s treatment provider on April 1, 2016. That information was in the process of being reviewed when we sent our previous response. After review, it was determined that further records were necessary and were requested from Mr. [redacted]’s treatment provider.While we understand that Mr. [redacted] feels that all needed records have been obtained, to ensure a fair and accurate review our claim manager felt it necessary to request additional documentation from his treatment provider. Another response from Mr. [redacted]’s treatment provider has been obtained, and as of April 12, 2016, is under review. Mr. [redacted] will be promptly notified of the outcome of our review, once a decision has been reached. If additional medical information is required from his providers, he will also be notified of this fact.Finally, Mr. [redacted] brought up concerns that his claim manager had gone on vacation and his claim was left idle in her absence. While Mr. [redacted]'s claim manager was out of the office, other claim managers from ourclaims team continued the review of his claim. The claim manager's time out of the office has had no impact on the length of the review.Should you have any questions or would like to discuss this matter further, please feel free to contact me directly at ###-###-####.Sincerely,Eric F[redacted],Compliance Specialist CGI Consumer Advocacy

[A default letter is provided here which indicates your acceptance of the business's response.  If you...

wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Customer's complaint has been resolved and a letter sent to him today (January 30th).
Thank you.

Customer's request was completed and a response sent on 5/6/2014. Please expect to receive our response in 5-7 days.
Thank you.

If you have a health care provider choice through your place of employment do not choose Cigna. I applied for short term disability due to a spinal cord injury and applied for STD on my doctors recommendation and was refused the claim by some incompetent doctor that probably can't maintain his own practice. I had seen 3 neurosurgeons and several orthopedic doctors who said my injury is permanent. This was the first time I ever applied for any type of disability. Just read the reviews on line from numerous people who either had their STD or LTD pulled or denied by Cigna. They were even sued several years ago in a class action suite by 5 states.for these practices. if there was a regulating agency out there cigna would not be in business. Be warned, Cigna loves to take your money but will avoid payouts at any cost to its participants. Drop Cigna if you think you may need disability. gave them a 1 star because there is nothing lower.

Thank you for this information, It will be reviewed and outreach to the customer will take place.
 
Thank you,
Kelly M[redacted]

Our office has sent [redacted] a letter and confirmed with Cigna Individual Family Plans that her account is current and that all payments have been posted. No further notices will be sent. 
Thank you.

Please be advised that a final response was sent to the customer today (2/28) advising that his plan does require a deductible for medications before the plan will pay at 100%. Any questions customer may contact Cigna Customer Service.
 
Thank you.

Hello,
Thank you
for this information.
Written
correspondence was sent to the customer on January 29, 2016.
Thank
you,Rae B[redacted]

Hello
Thank you for forwarding this complaint. Cigna will review the customers account and follow-up directly with the customer.

Thank you for this information.I will be in review of this issues and will respond directly to the customer.Thank you,Nicole P[redacted]

Acknowledgement letter with disclosure form sent to customer on April 5, 2017.  I have attached a copy of the disclosure form also.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Claims paid. 
Regards,
[redacted]

Acknowledgement Letter along with Authorization for Disclosure of Protected Health Information form sent to customer on 12/14/2016.Charlene V[redacted]Executive Office Advocacy Team

Response and payment sent to the customer previousl. thank you

Hello-
Cigna has reviewed and addressed this complaint...

and the outcome directly with the customer. If the customer wishes to have the results of this review shared with the Revdex.com the attached Authorization for Disclosure of Protected Health Information form needs to be completed and returned to Cigna. Thank you
Tanya H[redacted]

I have been advised that a response will be faxed to the Revdex.com by the Group Life Unit of Cigna today.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed...

Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:They cancelled my prescription for a controlled substance zolpidem 10mg tabs. My Doctor has faxed twice. Cigna has denied this, but they did it with my other prescriptions.  My Doctor will not write me anymore prescription for 6 months.  Cigna has put me in a situation where my Doctor has put me in the middle.  Will not use Cigna ever again. I will just go to my local drug store. 
Regards,
[redacted]

Thank you for forwarding this complaint to Cigna. Cigna has reviewed this complaint and an outreach by telephone was placed to the customer. The customer's concerns were expressed and and resolution was provided. Customer is satisfied per our conversation. Erica M[redacted]Executive Office Advocacy...

Team

Thank you for forwarding this complaint to Cigna. Cigna has reveiwed this complaint and a resolution letter has been sent to tothe customer on June 30, 2016. Rae B[redacted]Executive Office Advocacy Team