CIGNA

Thank you for this information.
I will further review the issue and respond directly to the customer.
Thank you,
Nicole P[redacted]

---------- Forwarded message ----------From: M[redacted], Erica J Date: Wed, Feb 15, 2017 at 5:14 PMSubject: ID of [redacted]To: Revdex.comThank you for forwarding this complaint to Cigna. Cigna has reviewed this complaint and resolution has been met with the customer. I was able to outreach the customer through telephone and provide resolution and confirm that the members concerns have been addressed. Erica M[redacted]Executive Office Advocacy Team Best Regards, Erica ** M[redacted]Executive Office Advocacy Team

Hello,
Thank you for this information.
A resolution letter was mailed to the customer on July 6, 2015. A duplicate copy will be mailes today July 16, 2015.
Thank you,
Nicole P[redacted]

Cigna is reviewing this matter and will respond with additional information.  We take patient confidentiality seriouslyProtecting our customers’ personal health information is critical. So much so, that the Health Insurance Portability and Accountability Act (HIPAA) requires that we...

protect an individual’s private health information (PHI). Because this matter requires that we look into personal information, we need [redacted] to give us permission to share our findings with the Revdex.com. [redacted] can grant this permission by signing the attached Authorization for Use and Disclosure form. Thank you for forwarding this complaint to Cigna. Cigna has reviewed this complaint and resolution has been met with customer.Erica M[redacted]Executive Office Advocacy Team

---[redacted] [redacted]
*
[redacted] [redacted] has been resolved. A resolution Email has been sent today to the customer with information pertaining to his concerns regarding the 2017 deductible & out of pocket. Pamela A D[redacted]

Thank you for this information.I will be in review of this issue and will respond to the customer.Thank you,Nicole P[redacted]

Thank you for forwarding this customers complaint. Cigna will review and provide follow-up directly with the customer.
Tanya H[redacted]
Cigna
Executive Office Advocacy Team

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish,...

you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Thank you for this information.I will further review the issue and respond directly to the customer.Thank you,Nicole P[redacted]

Cigna is reviewing this matter and will respond with additional information. We take patient confidentiality seriouslyProtecting our customers’ personal health information is critical. So much so, that the Health Insurance Portability and Accountability Act (HIPAA) requires that we protect an...

individual’s private health information (PHI). Because this matter requires that we look into personal information, we need[redacted] to give us permission to share our findings with the Revdex.com.[redacted] can grant this permission by signing the attached Authorization for Use and Disclosureform.Erica M[redacted] Executive Office Advocacy Team

Request is still in review.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively...

Resolved]
 Complaint: [redacted]
I am rejecting this response because:
This is not adequate.  When I use the system to get a quote and it shows a $40, I assume it would be $40.  Another doctor referred me to this doctor because they felt there was a valid reason for concern.  The paper I attached to the complaint show they filled out $40 and then crossed it off after the exam.  It is absolutely not right to be under the assumption that I will be paying $40, then at the end when there was no problem indicated saying it will be $210 is outrageous and should not be allowed especially since the $40 was in agreed in principal by marking down on the sheet and taking us back for the exam.  If we were quoted at $210 we would have considered other methods.  Furthermore this plan has [redacted] vision and when using the Estimate your cost tool for an Optometrist it shows the $40 copay as being valid for In Network doctors.  This resembles a bait and switch tactic, except we had no out since we did not know about the inflated cost until after the exam was complete and went to pay.
Regards,
[redacted]

Hello,
I have spoken to the customer to address the issue.
 
Thank you,
[redacted]

Hello-
Thank you for forwarding this customers complaints. Cigna will review and follow-up directly with the customer.
Tanya H[redacted]
Cigna's Executive Office of Complaint

Cigna has reviewed the customer's rejection and has directly emailed the customer with resolution. The customer has again been advised her next steps towards correcting her request. At this time, Cigna cannot interfere with this process. Thank you, Janelle G[redacted]Executive Office Advocacy Team

Hello,
Thank you for this information. We will be contacting the customer directly.
Thank you,
Nicole P[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I don't understand why going to an [redacted] ends up being less expensive than going to my primary care physician, but I'll accept it and know next time.
Regards,
[redacted]

This will acknowledge receipt of your follow up correspondence addressed to Cigna Corporation regarding the above captioned matter,
We have forwarded this matter to the appropriate area for research and...

response.Please be assured that you will be contacted as soon as the area accountable has had an opportunity to conduct the necessary research in response to your inquiry. We will respond as soon as possible, but no later than 10 business days. If our research or response efforts are delayed for any reason, we will let you know.
Meanwhile, should you have any questions, please contact us directly at ###-###-####.
Sincerely,Ruth Bell H[redacted]

Hello, Thank you. Cigna has received this complaint and will follow up with the member directly for resolution. Regards,Rafael P[redacted]

Hello,Thank you for this information.I will be in review of the issue and will contact the customer directly.Thank you,Nicole P[redacted]