CIGNA

Hello,
Thank you for sharing the information. Cigna's Executive Office of Complaints has received the complaint and will be following up with the customer.
Thanks again,
 
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no...

reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: It has been over 1 month now, and I have doctor bills piling up because Cigna can get their records straight. Not only have they not fixed the problem, today the amount that shows I have already paid (dropped even lower). They must fixed this now. Somebody must call me to get this fixed, the doctors want their money...
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We have been in contact with [redacted] in regard to Revdex.com complaint # [redacted]. This issue has been resolved.

Thank you for forwarding this complaint to Cigna. Cigna has reviewed this complaint and resolution has been met with customer.

October 27, 2016Dear [redacted],This letter is in response to your inquiries regarding the above captioned matter on behalf of Connecticut General Life Insurance Company, a Cigna company ("Cigna").[redacted] (formerly [redacted]) is the third party administrator representing [redacted]...

[redacted] on the insurance coverage for the above referenced policy.We have reviewed their findings relating to this matter and concur with the explanation they provided regarding the additional refund calculation. If you have any questions feel free to contact me directly.Sincerely,Mary ACompliance Associate

Thank you for forwarding this complaint to Cigna. cigna will review this complaint and will follow up with the customer.
Charlene V[redacted]
Executive Office Advocacy Team

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

September 22, 2016 Dear [redacted]I am responding to your September 2, 2016 letter, regarding [redacted]'s complaint that she called to confirm the end date of her plan, once she separated from the employer. She states that she lost her coverage on the same day she left the employer.We have received multiple requests on this issue, and Ian pleased to inform you that on September 1, 2016, we sent [redacted] confirmation that we paid her claims incurred from her separation date to the end of the month, as quoted.If you have any questions, or if I can assist you any further, please call me at [redacted].Sincerely,Sherrie W

This
issue was discussed with the customer and advised to discuss this with his
healthcare professional who billed for the services in question....

We have sent a response to the customer regarding Revdex.com [redacted].

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:There is still no clear reason why it took almost a month to even get my claim started. Cigna received several messages from me and I even had my human resources manager e-mail them to find out why it was taking so long for any paperwork to be sent to me. Clearly this companies customer service failed me on more than one occasion. And the only time I got a quick response is when I filed this complaint with the Revdex.com. My disability plan may not cover any additional payments to cover late fees...past due rent...and the stress that Cigna caused me but as a company they should have some type of funds available when they have failed as a company to provide the services they are there for. This company took no responsibility for the way they have handled my case except to say they understand the stress it has caused...but what are they going to do to make sure this doesn't happen to someone else? Or to compensate me for the errors and lack of communication they showed me??
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Please be advised that a final response was sent to customer [redacted] on today 3/17/2014 via mail. Please allow mail time for receipt.
Thank you.

---------- Forwarded message ----------From: [redacted] <[redacted]@cigna.com>Date: Mon, Apr 17, 2017 at 1:09 PMSubject: #[redacted] Revdex.com ComplaintTo: Revdex.com Thank you for forwarding this complaint to Cigna. Cigna has reviewed this complaint and two outreaches through telephone were made to the customer to provide the resolution on April 7,2017 and April 11,2017.  I left my contact information but the customer did not return the call.  I have sent the customer a resolution letter providing the information requested.  If the customer has any questions, my contact information has been made available via the letter. Erica M[redacted]Executive Office Advocacy Team --------------------------------------------------------------------------...⇄ NOTICE: If you have received this email in error,please immediately notify the sender by e-mail at the address shown.  This email transmission may contain confidential information.  This information is intended only for the use of the individual(s) or entity to whom it is intended even if addressed incorrectly.  Please delete it from your files if you are not the intended recipient.  Thank you for your compliance.  Copyright (c) 2017 Cigna

I truly believe that if they wanted this to come to a satisfactory resolution that they could assist me in reaching out to their third party. They just want to place the blame there and wash their hands of it. After all I am trying to buy their product.
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

Hello-
 
This issue has been received and will be reviewed. We will follow-up directly with the customer.
 
Thank you.

Hello-
 
Thank you for forwarding this complaint. Cigna will be reviewing the complaint and will follow-up directly with the customer.
 
Tanya H[redacted]
Executive Office Advocacy Team

Two outreach attempts made to the customer to obtain additional information in order to review customers concerns.  To date, customer has not returned any calls. Letter has been sent to the customer requesting additional information.  Heather B[redacted]

A written response was sent to [redacted] today in regard to Revdex.com # [redacted].