[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. My lighter was received in yesterday's mail, has been satisfactorily repaired and is operating well.
Regards,
[redacted]
[redacted],I am sorry it has taken so long to get your lighter back. I appreciate your patience and I will get your repaired lighter back to you ASAP within a week to a week and a half as I have a lot to do an many lighters to package for return . I am trying to get caught up as I just got back from a...
long trip from Ohio to California that I had to leave without warning to anyone in an emergency. It was a matter of family business and I was gone for almost 4 weeks. I could not access my business Email system or phone service until I got back home . My girlfriend did the best she could trying to reach out to a few of my customers but I get hundreds a day and she could not keep up . I will send tracking when shipped .Best Regards,Sean M
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, provide the business does what it writes in the response. That is, to return my lighter by the end of next week.
Regards,
[redacted]
Sorry it has taken so long to write this. The email was in my spam folder and I did not see it .[redacted] will get his lighter back ASAP . I can only ship out a few lighters each week. Sparks of time vintage lighters is NO longer in business and has gone bankrupt. I am no longer repairing lighters and...
will try to repair the lighters from the customers that I already have . All of my customers will get their property back. Without funding for the business , the returns are very slow as I can only afford to send back just a few each week and I have been returning customers property on a steady basis. I will make sure [redacted]'s lighter is returned soon and expedite the return for him . I will send tracking when shipped .
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The respondent indicates that the item will be sent to me as was the original agreement. I would be happy to mark the complaint as resolved and close it when the item is in my possession. I have not yet received anything.
Regards,
[redacted]
[redacted],Your lighter was shipped today on 12/22/2015 . I truly appreciate your patience . Trying to run a business and taking care of a sick parent is very hard . I did as best as possible and very sorry it took so long to get your lighter back to you . I am so far behind and am still trying to catch...
up . Its a work in progress .Happy Holidays.Best Regards,Sean MTracking Number # [redacted]www.usps.comShipped to :Ship to this address : [redacted] ** [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The lighter was received today and was repaired.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
7/25/2015[redacted] @ Revdex.com, [redacted] property was repaired and returned today .Thank you for your concern in this matter . I'm doing my best to get my home based business back in order.Best Regards,Sean M [redacted] Complaint ID: [redacted] Tracking # [redacted]Expected delivery date : TUES 7/28/2015 www.usps.com Lighter repair tracking information - Shipped 7/25/2015 - Thank you Shipping back to :[redacted], [redacted] Ship to this address : [redacted]
The lighters will be shipped back repaired in 10-14 business days . I am very sorry it has taken so long for the repairs . I am the only repair in the world for vintage Colibri butane lighters and have a back log of repairs due to the high demand for Colibri repairs . I appreciate your ongoing...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]---Dear [redacted], Please reopen complaint ID [redacted] as the vendor has only told me I will get the repaired lighter soon as of 10/5/15 I have not received it. Thnkss [redacted]
Lighter Repair Return information : Your lighter repair was shipped back to you on 04/12/2016. Thanks again for your business. You can track your package by going to www.usps.com . Please let me know when you get your lighter back. If you have any questions, please feel free to ask. Thank you...
for using my repair service.Thanks again, S[redacted] M Tracking # [redacted]Expected delivery date : FRI 4/15/16www.usps.comLighter repair tracking information - Shipped 04/12/2016 - Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] ---Today is April 7th........I still have NOT received my lighter or refund.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted] --- I received the lighter in working order thank you. Best Regards,[redacted]
The lighter was shipped back on 4/21/17 fully repaired and working perfectly . The tracking from [redacted] shows that it was delivered to the customers PO box on 4/24/2017 . The [redacted] tracking number for his lighter is [redacted] . [redacted] should have already received his working lighter back ( [redacted]) . I can provide photos showing it working after the repairs if needed . The lighter was emptied of fuel before shipping due to postal regulations . The lighter will need to be refilled with Ultra refined 5x or better fluid only as low quality fuel will clog the lighter again even after 1 refill . This was the problem of why it needed repaired as low quality fuel was used and it clogged the butane release valve internally. It will also need the flame height adjusted after adding fluid .Thank you,Sean MThe sparks of time vintage lighters and collectibles is no longer in business repairing lighters. The only lighter being repaired are the ones that are going back to my customers that have already been sent in for repairs . I have not accepted any new repair work in almost a year .
His lighter is being shipped back today 1/9/2016 . Sorry for the delays . I am very busy . I am the only one in the entire world that repairs vintage butane Colibri lighters .Best Regards,Sean M.USPS Tracking # [redacted]Please allow a couple hours to start
showing tracking
[redacted]
Lighter repair tracking information - Shipped 01/09/2016 - Thank
you
[redacted] @ Revdex.com, Hello, I understand I have a complaint as stated in your voicemail to me . [redacted] [redacted] [redacted] [redacted] [redacted] [redacted]...
[redacted] I am only able to work just a couple hours each day right now with repairs and packaging for shipping. [redacted] [redacted] [redacted] [redacted] I run my business completely alone .It is a home based business . I get a huge amount of emails and calls each day for repair work that I have been turning down for some time now. I am not taking in more work until the work I have had for some time is finished and returned to my customers . [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] * [redacted] I will get Gary's repaired lighter back next week towards the end of the week as I am busy due to my moms surgery. I will send both of you an Email with the tracking when shipped. I am very sorry for the delays but family has to come first right now . Still doing the best I can do each day. Stressful but hopefully I will be able to get back to 100% with my repair business soon after my mom recovers as it has been a long road but will hopefully get better soon . [redacted] [redacted] You will likely get more complaints as I am so very far behind at this point . I am seriously doing the best as possible each day ... Right now I am not able to check my Emails every day and get overwhelmingly amounts of emails each week. I cant get to all of them but will look for your emails... I get Over 1500 emails or more a week right now and not enough hours in a day to get to them all.. Please reply back through Email and I will get to it ASAP .Best regards,Sean M [redacted]
[redacted]
[redacted] **
[redacted] ###-###-#### Cell Shipping to : [redacted]
[redacted]
[redacted] [redacted]
The lighter will be shipped back repaired within the next 10-14 days .I am very sorry it is taking so long to get your repair back to you . I get thousands of Email a week and cannot get to all of them right now and I am glad I was able to reach out to you with this note regarding your lighter...
repair. [redacted] I am taking care of her right now as I am her primary care. This has affected how many hours I can work each day answering calls, email, repairing lighters and shipping . I am only able to ship once or twice a week at the moment due to the situation . I am only checking Emails a couple times a week and have thousands of Emails I cannot get to right now . I apologize again at the time it has taken for your repair . I am the only repair in the world for Colibri butane lighters so you can image my back log of repairs and stuff that needs to go back repaired . I am truly doing as best as possible with the time that I can work right now . I run the business alone and am very stressed at the work load that is continuing to build up due to my moms condition . Hopefully soon I will be able to get back to normal work schedule . Right now I am taking care of my mom during the day and working at night as long as I can . Some days I work until 3am or later just to try and put a dent in my back log of Emails and repairs . I appreciate your ongoing patience . I assure you that your lighter will be returned repaired . Thanks again for your understanding . I just take things day by day . Best Regards, Sean M
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. My lighter was received in yesterday's mail, has been satisfactorily repaired and is operating well.
Regards,
[redacted]
[redacted],I am sorry it has taken so long to get your lighter back. I appreciate your patience and I will get your repaired lighter back to you ASAP within a week to a week and a half as I have a lot to do an many lighters to package for return . I am trying to get caught up as I just got back from a...
long trip from Ohio to California that I had to leave without warning to anyone in an emergency. It was a matter of family business and I was gone for almost 4 weeks. I could not access my business Email system or phone service until I got back home . My girlfriend did the best she could trying to reach out to a few of my customers but I get hundreds a day and she could not keep up . I will send tracking when shipped .Best Regards,Sean M
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, provide the business does what it writes in the response. That is, to return my lighter by the end of next week.
Regards,
[redacted]
Sorry it has taken so long to write this. The email was in my spam folder and I did not see it .[redacted] will get his lighter back ASAP . I can only ship out a few lighters each week. Sparks of time vintage lighters is NO longer in business and has gone bankrupt. I am no longer repairing lighters and...
will try to repair the lighters from the customers that I already have . All of my customers will get their property back. Without funding for the business , the returns are very slow as I can only afford to send back just a few each week and I have been returning customers property on a steady basis. I will make sure [redacted]'s lighter is returned soon and expedite the return for him . I will send tracking when shipped .
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The respondent indicates that the item will be sent to me as was the original agreement. I would be happy to mark the complaint as resolved and close it when the item is in my possession. I have not yet received anything.
Regards,
[redacted]
[redacted],Your lighter was shipped today on 12/22/2015 . I truly appreciate your patience . Trying to run a business and taking care of a sick parent is very hard . I did as best as possible and very sorry it took so long to get your lighter back to you . I am so far behind and am still trying to catch...
up . Its a work in progress .Happy Holidays.Best Regards,Sean MTracking Number # [redacted]www.usps.comShipped to :Ship to this address : [redacted] ** [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The lighter was received today and was repaired.
Regards,
[redacted]
The lighter was shipped back on 4/12/2016 . Expected delivery date is FRI 4/15/2016[redacted]Tracking #[redacted]Thank you,Sean M.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
7/25/2015[redacted] @ Revdex.com, [redacted] property was repaired and returned today .Thank you for your concern in this matter . I'm doing my best to get my home based business back in order.Best Regards,Sean M [redacted] Complaint ID: [redacted] Tracking # [redacted]Expected delivery date : TUES 7/28/2015 www.usps.com Lighter repair tracking information - Shipped 7/25/2015 - Thank you Shipping back to :[redacted], [redacted] Ship to this address : [redacted]
The lighters will be shipped back repaired in 10-14 business days . I am very sorry it has taken so long for the repairs . I am the only repair in the world for vintage Colibri butane lighters and have a back log of repairs due to the high demand for Colibri repairs . I appreciate your ongoing...
patience .Best Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]---Dear [redacted], Please reopen complaint ID [redacted] as the vendor has only told me I will get the repaired lighter soon as of 10/5/15 I have not received it. Thnkss [redacted]
Lighter will be shipped back repaired within the next 7-10 Business Days . Sorry for the delays and your patience .Best Regards,Sean M6/20/16
Lighter Repair Return information : Your lighter repair was shipped back to you on 04/12/2016. Thanks again for your business. You can track your package by going to www.usps.com . Please let me know when you get your lighter back. If you have any questions, please feel free to ask. Thank you...
for using my repair service.Thanks again, S[redacted] M Tracking # [redacted]Expected delivery date : FRI 4/15/16www.usps.comLighter repair tracking information - Shipped 04/12/2016 - Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] ---Today is April 7th........I still have NOT received my lighter or refund.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted] --- I received the lighter in working order thank you. Best Regards,[redacted]
The lighter was shipped back on 4/21/17 fully repaired and working perfectly . The tracking from [redacted] shows that it was delivered to the customers PO box on 4/24/2017 . The [redacted] tracking number for his lighter is [redacted] . [redacted] should have already received his working lighter back ( [redacted]) . I can provide photos showing it working after the repairs if needed . The lighter was emptied of fuel before shipping due to postal regulations . The lighter will need to be refilled with Ultra refined 5x or better fluid only as low quality fuel will clog the lighter again even after 1 refill . This was the problem of why it needed repaired as low quality fuel was used and it clogged the butane release valve internally. It will also need the flame height adjusted after adding fluid .Thank you,Sean MThe sparks of time vintage lighters and collectibles is no longer in business repairing lighters. The only lighter being repaired are the ones that are going back to my customers that have already been sent in for repairs . I have not accepted any new repair work in almost a year .
His lighter is being shipped back today 1/9/2016 . Sorry for the delays . I am very busy . I am the only one in the entire world that repairs vintage butane Colibri lighters .Best Regards,Sean M.USPS Tracking # [redacted]Please allow a couple hours to start
showing tracking
[redacted]
Lighter repair tracking information - Shipped 01/09/2016 - Thank
you
[redacted] @ Revdex.com, Hello, I understand I have a complaint as stated in your voicemail to me . [redacted] [redacted] [redacted] [redacted] [redacted] [redacted]...
[redacted] I am only able to work just a couple hours each day right now with repairs and packaging for shipping. [redacted] [redacted] [redacted] [redacted] I run my business completely alone .It is a home based business . I get a huge amount of emails and calls each day for repair work that I have been turning down for some time now. I am not taking in more work until the work I have had for some time is finished and returned to my customers . [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] * [redacted] I will get Gary's repaired lighter back next week towards the end of the week as I am busy due to my moms surgery. I will send both of you an Email with the tracking when shipped. I am very sorry for the delays but family has to come first right now . Still doing the best I can do each day. Stressful but hopefully I will be able to get back to 100% with my repair business soon after my mom recovers as it has been a long road but will hopefully get better soon . [redacted] [redacted] You will likely get more complaints as I am so very far behind at this point . I am seriously doing the best as possible each day ... Right now I am not able to check my Emails every day and get overwhelmingly amounts of emails each week. I cant get to all of them but will look for your emails... I get Over 1500 emails or more a week right now and not enough hours in a day to get to them all.. Please reply back through Email and I will get to it ASAP .Best regards,Sean M [redacted]
[redacted]
[redacted] **
[redacted] ###-###-#### Cell Shipping to : [redacted]
[redacted]
[redacted] [redacted]
The lighter will be shipped back repaired within the next 10-14 days .I am very sorry it is taking so long to get your repair back to you . I get thousands of Email a week and cannot get to all of them right now and I am glad I was able to reach out to you with this note regarding your lighter...
repair. [redacted] I am taking care of her right now as I am her primary care. This has affected how many hours I can work each day answering calls, email, repairing lighters and shipping . I am only able to ship once or twice a week at the moment due to the situation . I am only checking Emails a couple times a week and have thousands of Emails I cannot get to right now . I apologize again at the time it has taken for your repair . I am the only repair in the world for Colibri butane lighters so you can image my back log of repairs and stuff that needs to go back repaired . I am truly doing as best as possible with the time that I can work right now . I run the business alone and am very stressed at the work load that is continuing to build up due to my moms condition . Hopefully soon I will be able to get back to normal work schedule . Right now I am taking care of my mom during the day and working at night as long as I can . Some days I work until 3am or later just to try and put a dent in my back log of Emails and repairs . I appreciate your ongoing patience . I assure you that your lighter will be returned repaired . Thanks again for your understanding . I just take things day by day . Best Regards, Sean M