I have already talked with the customer through Email I am in the process of settling into a new home as I have recently moved unpacking and setting up shop is taking longer than expected due to some issues with the location .***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If
you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me As long as the company complies with their response.Thanks for your assistance. Regards,*** ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever, I have as yet to receive any direct communication from the company I will keep you informed as things progressThank you so much for your help and involvement in, the hopeful, resolvemen of this issue.
Regards,
*** ***
I will jet *** repaired lighter back in the mail to him by 9/10/** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** * *** *** *** *** *** *** ** *** *** *** *** ** *** *** *** ** * * *** *** *** *** ***
*** *** *** *** *** I am only able to ship once a week right now and things are very hectic when my mom is in the hospitalI am very sorry it has taken so long to get the lighter back but it has been one thing after another with my mom's medical issues this yearI am doing best as possible under the conditions I am facing I am very behind with the repairs and returns but hopefully will start catching up soonI am my moms primary care when she is at home and only allows me to work a couple hours each day and ship returns once a week I appreciate his ongoing patienceVery stressed and taking things one day at a time I will send him the tracking when shipped .Best Regards,Sean M
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I received BOTH lighters in the mail today and they APPEAR to be in working order I will charge them with fluid when I return from my vacation to be sure they function properly
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have heard this "to days" estimate for almost a year.l will be satisfied when I receive a tracking number for the return shipment
Regards,
*** ***
Sorry it has taken so long to respondI found this Email in my spam folder I will get the lighter returned ASAP I am no longer in business and had the website shut down.Due to a sequence of many unfortunate events , Sparks of Time Vintage lighters and collectibles is no longer in business
repairing lighters The lighter repair business has gone bankrupt and I have no funding for it anymoreI am doing my best to get my customers property back to them now in a timely manner It is a slow process due to the funding issues now that the business is bankrupt but I am doing as best as possible .I sincerely apologize for the inconvenience of this matter and the time it has taken to get your property back to you .I did not set out to anger my customers and I had good intentions for my business and my customer relations My main goal now is to get my customers property back to them as they may have sentimental value and the items are not my property I am trying to repair the lighters that have been sent to me If your lighter has not been repaired , again I am sorry for thisMost likely a repair attempt was tried and I may not have the parts now to fix your item or your lighter/s could not be fixedThe Revdex.com and the attorney-general is now aware of the situation of my business and their status of Sparks of Time Vintage lighters and collectibles being bankrupt should be updated shortly within their systems showing that SOTV lighters is no longer in businessThey have all been sent emails /communications.Thank you for your understanding and continued patience, My main website sparks of time vintage lighters is no longer active ( *** )Best Regards,Sean M.AGAIN : Customers lighters that were sent in previously for repairs are in the process of being returned fully repaired if possible .You will get your lighter/s back ASAP as I can only ship so many each weekI have a backlog of returns so please be patient with meI am doing as best as possible
Your lighter repair will be back into the mail to you by Saturday 1/14/I am very sorry for the delays I am very behind in the repair returns due to being the only repair in the world for *** butane lighters and my recent move to the country I had to move the entire business by myself
along with my residence I have a large back log of repairs but will expedite yours for you I will send and post the tracking number when it ships back I am sorry for the delays and I do appreciate your business .Best Regards,*** *
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I will consider this closed/ acceptable once the lighter is repaired and returned. Until then, I do not consider my complaint resolved.
Regards,
[redacted]
The lighter was sent back repaired as promised on 1/14/2017 . It was shipped usps with trackingHe should get his lighter back by 1/17/2017 as that is the expected delivery date www.usps.comTracking #[redacted]Best Regards,[redacted].
Thank you for contacting me and sorry for the problems of my customers
contacting you.. I will get [redacted] lighter shipped back this week. When shipped I will send him tracking and get this matter taken care of ASAP. His lighter has been
repaired . My home based business has been suffering...
[redacted] [redacted] and I was also sick for a long time ( 4
months) and am still recovering but doing well . I have gotten extremely behind
with all the work that was taken in ..I have been out of town recently due to my
moms last heart surgery. I came back to about 1270 Emails in my inbox and my
voicemail was full so it has taken some time to get through just a few emails
and calls so far this week. [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Return shipping is slow and I have not taken on any new repairs
for some time now. My goal is to get everything back to customers no matter how
slow or how long it takes. I can only ship once a week and can only answer
emails occasionally as I am mostly away from my computer as I am my moms primary
caretaker right now. Very backed up.. Stressed out and I apologize to everyone.
Family has to come first. Doing my best as humanly possible right now.... You
most likely others contacting you about return shipping of their repaired
lighters and we can address the matters as they come ...... Taking things one
day at a time . Please feel free to contact me if you get any more complaints
.... I run my business completely alone so when I am down or need to be with
family for support.... everything suffers . I have emailed customers telling
them shipping times but I get thousands of Email each week and cannot email all with the time I have online ..... Trying and doing best as possible . I
appreciate your time in contacting me.Best Regards, Sean M.You have
my home address wrong so that may be why I have not received anything letter wise
.
Sean M[redacted] [redacted]
Lighter will be repaired and shipped back within the next 2 weeks . I am sorry for the delays . I am talking care of a sick parent .Best Regards,Sean MI will send tracking when shipped . I appreciate your patience .
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
John Greco
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
On its face, the response is satisfactory, since my aim in contacting the Revdex.com was to obtain the return of my lighter, repaired. However, because of the amount of earlier, dubious communication that I have received from this business, along with the similar responses I have now seen online, to other customer complaints, I am afraid to accept the response for fear that my complaint will be terminated and the promise made by the business will not be fulfilled. When the lighter is actually in my hands and working, I would be happy to accept the outcome and will respond accordingly.
Regards,
[redacted] MESSAGE FROM BUSINESS: Your lighter repair will be back into the mail to you by Saturday 1/14/2017 . I am very sorry for the delays . I am very behind in the repair returns due to being the only repair in the world for [redacted] butane lighters and my recent move to the country . I had to move the entire business by myself along with my residence . I have a large back log of repairs but will expedite yours for you . I will send and post the tracking number when it ships back . I am sorry for the delays and I do appreciate your business .Best Regards,[redacted]
I am sorry it has taken so long to get your lighter back . My mother has been in bad health this year and has had many heart related procedures and heart surgery's with complications that took all my time away from work. She is still having complications to this very day . Right now she is having...
the beginning stage of congestive heart failure and looking at another surgery in the very near future that can help her . I am only able to work a few hours each day and ship once a week as I am my moms primary care while she is at home . I am doing as best as possible and I am trying to get the repairs done and returned as fast as I can go but its very slow and a work in progress as I am so far behind. It will take some time to get caught back up and I appreciate your patience and understanding . I assure you that your lighter will be returned repaired . I have added your name to the list of Priority returns and it will be shipped back in the next couple weeks for you . I will send the tracking when shipped . Again , I appreciate your ongoing patience and I do appreciate your business .Best Regards,Sean M
Sorry for the delays in the lighter return . The lighter will be returned repaired in 10-14 business days . I am the only repair in the world for vintage [redacted] butane lighters and have a large back log of repairs . I run my business alone and am very backed up at the moment . I do appreciate your...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] ---I had previously opened a complaint regarding the return of my lighter. In the summer of 2015, I contacted this business concerning a repair to a Colibri lighter that I own. I was quoted a repair price of $66.00. I mailed the lighter and personal check for $66.00 via USPS (tracking number available). I received an email from Sparks of Time indicating that the lighter was received. The turn-around-time was quoted as between 8-12 weeks. My personal check was cashed shortly thereafter. I waited until mid January 2016 to inquire about my lighter. I sent several emails and called the cell phone number ###-###-#### that was listed on the email. I did not receive any type of reply and the voice mailbox was either full or not set up for messaging. With no other alternative, I filed a complaint with Revdex.com-Cincinnati (refer to ID[redacted]) toward the end of January 2016. I asked for either the lighter to be returned in working order or return by lighter along with $66.00 as outlined in the email agreement. In the early part of February 2016 (the 10th, I believe), I received a reply from Sparks of Time clearly stating that my lighter would be returned to me repaired within a 10-14 day period. To date, I still have not received my lighter.Please send my lighter back and refund my money immediately.
Revdex.com:
I have reviewed the response made by the business in...
reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] ---This hasn't been resolved yet.I haven't gotten anything from the buisness yet. I want to re-open the complaintThank you [redacted]
Date Sent: 3/29/2016 2:31:28 PMSorry for the delay in shipping . I had some family issues that cam up and have been extremely busy . It will go out in the mail by the end of the week . Thanks again for your business and patience . I run the business alone so sometimes it can be very busy being the only repair in the world for Vintage Colibri butane lighters .Best Regards,Sean M
I have already talked with the customer through Email I am in the process of settling into a new home as I have recently moved unpacking and setting up shop is taking longer than expected due to some issues with the location .***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If
you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me As long as the company complies with their response.Thanks for your assistance. Regards,*** ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever, I have as yet to receive any direct communication from the company I will keep you informed as things progressThank you so much for your help and involvement in, the hopeful, resolvemen of this issue.
Regards,
*** ***
I will jet *** repaired lighter back in the mail to him by 9/10/** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** * *** *** *** *** *** *** ** *** *** *** *** ** *** *** *** ** * * *** *** *** *** ***
*** *** *** *** *** I am only able to ship once a week right now and things are very hectic when my mom is in the hospitalI am very sorry it has taken so long to get the lighter back but it has been one thing after another with my mom's medical issues this yearI am doing best as possible under the conditions I am facing I am very behind with the repairs and returns but hopefully will start catching up soonI am my moms primary care when she is at home and only allows me to work a couple hours each day and ship returns once a week I appreciate his ongoing patienceVery stressed and taking things one day at a time I will send him the tracking when shipped .Best Regards,Sean M
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I received BOTH lighters in the mail today and they APPEAR to be in working order I will charge them with fluid when I return from my vacation to be sure they function properly
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have heard this "to days" estimate for almost a year.l will be satisfied when I receive a tracking number for the return shipment
Regards,
*** ***
Sorry it has taken so long to respondI found this Email in my spam folder I will get the lighter returned ASAP I am no longer in business and had the website shut down.Due to a sequence of many unfortunate events , Sparks of Time Vintage lighters and collectibles is no longer in business
repairing lighters The lighter repair business has gone bankrupt and I have no funding for it anymoreI am doing my best to get my customers property back to them now in a timely manner It is a slow process due to the funding issues now that the business is bankrupt but I am doing as best as possible .I sincerely apologize for the inconvenience of this matter and the time it has taken to get your property back to you .I did not set out to anger my customers and I had good intentions for my business and my customer relations My main goal now is to get my customers property back to them as they may have sentimental value and the items are not my property I am trying to repair the lighters that have been sent to me If your lighter has not been repaired , again I am sorry for thisMost likely a repair attempt was tried and I may not have the parts now to fix your item or your lighter/s could not be fixedThe Revdex.com and the attorney-general is now aware of the situation of my business and their status of Sparks of Time Vintage lighters and collectibles being bankrupt should be updated shortly within their systems showing that SOTV lighters is no longer in businessThey have all been sent emails /communications.Thank you for your understanding and continued patience, My main website sparks of time vintage lighters is no longer active ( *** )Best Regards,Sean M.AGAIN : Customers lighters that were sent in previously for repairs are in the process of being returned fully repaired if possible .You will get your lighter/s back ASAP as I can only ship so many each weekI have a backlog of returns so please be patient with meI am doing as best as possible
Your lighter repair will be back into the mail to you by Saturday 1/14/I am very sorry for the delays I am very behind in the repair returns due to being the only repair in the world for *** butane lighters and my recent move to the country I had to move the entire business by myself
along with my residence I have a large back log of repairs but will expedite yours for you I will send and post the tracking number when it ships back I am sorry for the delays and I do appreciate your business .Best Regards,*** *
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I will consider this closed/ acceptable once the lighter is repaired and returned. Until then, I do not consider my complaint resolved.
Regards,
[redacted]
The lighter was sent back repaired as promised on 1/14/2017 . It was shipped usps with trackingHe should get his lighter back by 1/17/2017 as that is the expected delivery date www.usps.comTracking #[redacted]Best Regards,[redacted].
Thank you for contacting me and sorry for the problems of my customers
contacting you.. I will get [redacted] lighter shipped back this week. When shipped I will send him tracking and get this matter taken care of ASAP. His lighter has been
repaired . My home based business has been suffering...
[redacted] [redacted] and I was also sick for a long time ( 4
months) and am still recovering but doing well . I have gotten extremely behind
with all the work that was taken in ..I have been out of town recently due to my
moms last heart surgery. I came back to about 1270 Emails in my inbox and my
voicemail was full so it has taken some time to get through just a few emails
and calls so far this week. [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Return shipping is slow and I have not taken on any new repairs
for some time now. My goal is to get everything back to customers no matter how
slow or how long it takes. I can only ship once a week and can only answer
emails occasionally as I am mostly away from my computer as I am my moms primary
caretaker right now. Very backed up.. Stressed out and I apologize to everyone.
Family has to come first. Doing my best as humanly possible right now.... You
most likely others contacting you about return shipping of their repaired
lighters and we can address the matters as they come ...... Taking things one
day at a time . Please feel free to contact me if you get any more complaints
.... I run my business completely alone so when I am down or need to be with
family for support.... everything suffers . I have emailed customers telling
them shipping times but I get thousands of Email each week and cannot email all with the time I have online ..... Trying and doing best as possible . I
appreciate your time in contacting me.Best Regards, Sean M.You have
my home address wrong so that may be why I have not received anything letter wise
.
Sean M[redacted] [redacted]
Lighter will be repaired and shipped back within the next 2 weeks . I am sorry for the delays . I am talking care of a sick parent .Best Regards,Sean MI will send tracking when shipped . I appreciate your patience .
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
John Greco
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
On its face, the response is satisfactory, since my aim in contacting the Revdex.com was to obtain the return of my lighter, repaired. However, because of the amount of earlier, dubious communication that I have received from this business, along with the similar responses I have now seen online, to other customer complaints, I am afraid to accept the response for fear that my complaint will be terminated and the promise made by the business will not be fulfilled. When the lighter is actually in my hands and working, I would be happy to accept the outcome and will respond accordingly.
Regards,
[redacted] MESSAGE FROM BUSINESS: Your lighter repair will be back into the mail to you by Saturday 1/14/2017 . I am very sorry for the delays . I am very behind in the repair returns due to being the only repair in the world for [redacted] butane lighters and my recent move to the country . I had to move the entire business by myself along with my residence . I have a large back log of repairs but will expedite yours for you . I will send and post the tracking number when it ships back . I am sorry for the delays and I do appreciate your business .Best Regards,[redacted]
I am sorry it has taken so long to get your lighter back . My mother has been in bad health this year and has had many heart related procedures and heart surgery's with complications that took all my time away from work. She is still having complications to this very day . Right now she is having...
the beginning stage of congestive heart failure and looking at another surgery in the very near future that can help her . I am only able to work a few hours each day and ship once a week as I am my moms primary care while she is at home . I am doing as best as possible and I am trying to get the repairs done and returned as fast as I can go but its very slow and a work in progress as I am so far behind. It will take some time to get caught back up and I appreciate your patience and understanding . I assure you that your lighter will be returned repaired . I have added your name to the list of Priority returns and it will be shipped back in the next couple weeks for you . I will send the tracking when shipped . Again , I appreciate your ongoing patience and I do appreciate your business .Best Regards,Sean M
Sorry for the delays in the lighter return . The lighter will be returned repaired in 10-14 business days . I am the only repair in the world for vintage [redacted] butane lighters and have a large back log of repairs . I run my business alone and am very backed up at the moment . I do appreciate your...
patience .Best Regards,Sean M
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] ---I had previously opened a complaint regarding the return of my lighter. In the summer of 2015, I contacted this business concerning a repair to a Colibri lighter that I own. I was quoted a repair price of $66.00. I mailed the lighter and personal check for $66.00 via USPS (tracking number available). I received an email from Sparks of Time indicating that the lighter was received. The turn-around-time was quoted as between 8-12 weeks. My personal check was cashed shortly thereafter. I waited until mid January 2016 to inquire about my lighter. I sent several emails and called the cell phone number ###-###-#### that was listed on the email. I did not receive any type of reply and the voice mailbox was either full or not set up for messaging. With no other alternative, I filed a complaint with Revdex.com-Cincinnati (refer to ID[redacted]) toward the end of January 2016. I asked for either the lighter to be returned in working order or return by lighter along with $66.00 as outlined in the email agreement. In the early part of February 2016 (the 10th, I believe), I received a reply from Sparks of Time clearly stating that my lighter would be returned to me repaired within a 10-14 day period. To date, I still have not received my lighter.Please send my lighter back and refund my money immediately.
Revdex.com:
I have reviewed the response made by the business in...
reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] ---This hasn't been resolved yet.I haven't gotten anything from the buisness yet. I want to re-open the complaintThank you [redacted]
Date Sent: 3/29/2016 2:31:28 PMSorry for the delay in shipping . I had some family issues that cam up and have been extremely busy . It will go out in the mail by the end of the week . Thanks again for your business and patience . I run the business alone so sometimes it can be very busy being the only repair in the world for Vintage Colibri butane lighters .Best Regards,Sean M