CheapCaribbean.com, Incorporated

As per our record and reviewTravel Dates: 4/20/20 – 4/25/20Package breakdown, 2 passengers:1429.38 Hotel1491.10 Air 47.50 Transfers2967.98 Total Package Travel Insurance at the time booking was declinedDuring the booking process, the client was required to "Click and Agree" to our nonrefundable Terms and Conditions. If these Terms are not agreed to then the booking is not processed, and the credit card is not charged. Our Terms specifically state:This vacation is nonrefundable and nontransferableChanges or cancellations will be charged a $50 per-person fee, a $200 per ticket, per airline fee, and up to a 100% hotel penalty. A 100% penalty will be charged for No Show reservations.CheapCaribbean.com must be notified of any changes or cancellations and the customer is responsible for any increase in price resulting from changes Upon cancellation, Future Credit Vouchers will be issued less fees and will expire one (1) year from book date Passengers are responsible for providing proper travel documents needed to travel http://travel.state.gov/passport/ CheapCaribbean is not responsible for denied boarding due to improper travel documents Customers are responsible for any additional airline baggage fees, ticketing fees, pre-assigned seating, incidentals at resort, charges, taxes, entry/exit fees and assessments resulting from purchase (View airline fees) You agree these fees may be subject to change at any time Services are provided "as is" without warranty of any kindCheapCaribbean.com has no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expense, omissions, delays, re-routing, acts of terrorism or acts of any government or authority. CheapCaribbean.com, Inc. and its affiliates are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from You agree to defend and indemnify CheapCaribbean.com, Inc., its affiliates, and/or their respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature Your use of this Website constitutes your agreement to all such terms, conditions, and notices found below, as well as the CheapCaribbean.com Terms of Use located on our website at www.cheapcaribbean.com/terms.jsp Unless you file any claim you may have with CheapCaribbean.com within 30 days after the termination of this trip, all parties are released from further liability CheapCaribbean.com, Inc. will not issue a Future Credit Voucher or refund in the event that an insurance claim can be filed. FAA "Hazardous Materials Restrictions" - Federal law forbids the carriage of hazardous materials aboard aircraft in your luggage or on your person. A violation can result in five years' imprisonment and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives and radioactive materials. Examples: Paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radio-pharmaceuticals. There are special exceptions for small quantities (up to 70 ounces total) of medicinal and toilet articles carried in your luggage and certain smoking materials carried on your person. For further information contact your airline representative. Please ensure your passengers are fully aware of and understand these restrictions as a violation will result in imprisonment and financial penaltiesPer our records: 3/9 client contacted and agent reviewed the modification policy. No changes made at this time.3/13 the client was notified by email that their flights were cancelled and resort closing. The clients now hold per the terms and conditions a CheapCaribbean.com Credit in the amount of 1475.88 and AA credit in the amount of 745.55 per persons, expiration 1/25/21. Once again, we reiterate our sincere apologizes for any inconveniences during this time and the extremely high call volume encountered. Our aim is always to provide the best service and we hope that they will give us another opportunity to prove this. Terms and Conditions attached.

As per our record and reviewPackage breakdown, 3 passengers: 1210.24 Hotel 1141.42Air2352.66 Total Package Declined the Travel Insurance and agreed to the Terms and Condition prior to booking.During the online booking process the client was required to "Click and Agree" to our nonrefundable Terms and Conditions. If these Terms are not agreed to then the booking not a processing and the credit card not a charging. Please review the Terms and Conditions of your trip: If cancellation of this reservation is requested less than 24 hours from the time of purchase CheapCaribbean.com will offer you the option of a refund to the original form of payment or retaining a credit to be used towards a future purchase. After 24 hours, this vacation is nonrefundable and nontransferable.If requesting cancellation contact must be made with an Existing Reservation Agent less than 24 hours after finalizing the purchase. CheapCaribbean.com must be notified of any changes or cancellations and the customer is responsible for any increase in price resulting from changes.Changes or cancellations made more than 24 hours after purchase will be charged a $50 per-person fee, a $200 per ticket, per airline fee, and up to a 100% hotel penalty. A 100% penalty will be charged for No Show reservations.If cancellation is requested more than 24 hours after purchase a Future Credit Vouchers will be issued less fees and will expire one (1) year from book date.Passengers are responsible for providing proper travel documents needed to travel http://travel.state.gov/passport/ CheapCaribbean is not responsible for denied boarding due to improper travel documentsCustomers are responsible for any additional airline baggage fees, ticketing fees, pre-assigned seating, incidentals at resort, charges, taxes, entry/exit fees and assessments resulting from purchase (View airline fees) You agree these fees may be subject to change at any timeServices are provided "as is" without warranty of any kindCheapCaribbean.com has no liability and will make no refund in the event of any delay, a cancellation more than 24 hours after purchase, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expense, omissions, delays, re-routing, acts of terrorism or acts of any government or authority. CheapCaribbean.com and its affiliates are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from.You agree to defend and indemnify CheapCaribbean.com, its affiliates, and/or their respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or natureYour use of this Website constitutes your agreement to all such terms, conditions, and notices found below, as well as the CheapCaribbean.com Terms of Use located on our website at www.cheapcaribbean.com/terms.jspUnless you file any claim you may have with CheapCaribbean.com within 30 days after the termination of this trip, all parties are released from further liabilityCheapCaribbean.com will not issue a Future Credit Voucher or refund in the event that an insurance claim can be filed. Cancellation under the Enhanced - Cancel for Any Reason plan must be requested 48 hours prior to departure. After filing a claim and pending their approval you could qualify for 75% reimbursement less the cost of the policy purchased. Cancellation under the Standard Travel Protection Plan must be requested by the day of departure, before any services are used.FAA "Hazardous Materials Restrictions" - Federal law forbids the carriage of hazardous materials aboard aircraft in your luggage or on your person. A violation can result in five years' imprisonment and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives and radioactive materials. Examples: Paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radio-pharmaceuticals. There are special exceptions for small quantities (up to 70 ounces total) of medicinal and toilet articles carried in your luggage and certain smoking materials carried on your person. For further information contact your airline representative. Please ensure your passengers are fully aware of and understand these restrictions as a violation will result in imprisonment and financial penalties.We use sensitive billing information (such as cardholder name, credit card number, and expiration date) for the purpose of completing the travel bookings you conduct on our site. We use other information about you for the following general purposes: to provide you with the products and services you request; to provide you with travel confirmation and updates; to manage your account, including processing bills and providing travel notifications; to communicate with you in general; to respond to your questions and comments; to measure interest in and improve our products, services, and website; to notify you about special offers and products or services that may be of interest to you; to otherwise customize your experience with this website; to solicit information from you, including through surveys; to resolve disputes, collect fees, or troubleshoot problems; to prevent potentially prohibited or illegal activities; to enforce our Terms of Use; and as otherwise described to you at the point of collection. Total Price: $XXXXX USDI have read, accept, and agree to abide by CheapCaribbean.com's Terms and Conditions and Privacy Policy Book With Confidence: No questions asked cancellation within 24 hours! 3/19/20 the client contacted us to inquire about the cancellation process. It was explained that they would receive a CheapCaribbean Future Credit as agreed to at the time of booking. No changes made.3/23/20 client emailed inquiring about a change to their reservation3/25/20 client called to check on options regarding the reservation. Advise that it could be cancelled without fees, must rebook before Nov 09 2020. Advise to call before expiration date to get an extension on the credits to travel on Feb 2021. The reservation was then cancelled. Confirmation sent to email on file. As per our terms and conditions a CheapCaribbean Future Credit of $1301.06 was issued and air credit of $1141.42Once again, we reiterate our sincere apologizes for any inconveniences they may have encountered during this time. Our aim is always to provide the best service and we hope that they will give us another opportunity to prove this. Terms and Conditions attached.

After review of the case, the following actions were taking by CheapCariibean.com:The client booked a reservation online. A trip cost breakdown is as follows:$ 2079.29 Hotel $ 1247.37 Airfare$ 123.00 Transfers$ 3449.66 Total PackageDuring the online booking process the client was required to "Click and Agree" to our nonrefundable Terms and Conditions. If these Terms are not agreed to then the booking not a processing and the credit card not a charging. Please review the Terms and Conditions of your trip: If cancellation of this reservation is requested less than 24 hours from the time of purchase CheapCaribbean.com will offer you the option of a refund to the original form of payment or retaining a credit to be used towards a future purchase. After 24 hours, this vacation is nonrefundable and nontransferable.If requesting cancellation contact must be made with an Existing Reservation Agent less than 24 hours after finalizing the purchase. CheapCaribbean.com must be notified of any changes or cancellations and the customer is responsible for any increase in price resulting from changes.Changes or cancellations made more than 24 hours after purchase will be charged a $50 per-person fee, a $200 per ticket, per airline fee, and up to a 100% hotel penalty. A 100% penalty will be charged for No Show reservations.If cancellation is requested more than 24 hours after purchase a Future Credit Vouchers will be issued less fees and will expire one (1) year from book date.Passengers are responsible for providing proper travel documents needed to travel http://travel.state.gov/passport/ CheapCaribbean is not responsible for denied boarding due to improper travel documentsCustomers are responsible for any additional airline baggage fees, ticketing fees, pre-assigned seating, incidentals at resort, charges, taxes, entry/exit fees and assessments resulting from purchase (View airline fees) You agree these fees may be subject to change at any timeServices are provided "as is" without warranty of any kindCheapCaribbean.com has no liability and will make no refund in the event of any delay, a cancellation more than 24 hours after purchase, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expense, omissions, delays, re-routing, acts of terrorism or acts of any government or authority. CheapCaribbean.com and its affiliates are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from.You agree to defend and indemnify CheapCaribbean.com, its affiliates, and/or their respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or natureYour use of this Website constitutes your agreement to all such terms, conditions, and notices found below, as well as the CheapCaribbean.com Terms of Use located on our website at www.cheapcaribbean.com/terms.jspUnless you file any claim you may have with CheapCaribbean.com within 30 days after the termination of this trip, all parties are released from further liabilityCheapCaribbean.com will not issue a Future Credit Voucher or refund in the event that an insurance claim can be filed. Cancellation under the Enhanced - Cancel for Any Reason plan must be requested 48 hours prior to departure. After filing a claim and pending their approval you could qualify for 75% reimbursement less the cost of the policy purchased. Cancellation under the Standard Travel Protection Plan must be requested by the day of departure, before any services are used.FAA "Hazardous Materials Restrictions" - Federal law forbids the carriage of hazardous materials aboard aircraft in your luggage or on your person. A violation can result in five years' imprisonment and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives and radioactive materials. Examples: Paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radio-pharmaceuticals. There are special exceptions for small quantities (up to 70 ounces total) of medicinal and toilet articles carried in your luggage and certain smoking materials carried on your person. For further information contact your airline representative. Please ensure your passengers are fully aware of and understand these restrictions as a violation will result in imprisonment and financial penalties.We use sensitive billing information (such as cardholder name, credit card number, and expiration date) for the purpose of completing the travel bookings you conduct on our site. We use other information about you for the following general purposes: to provide you with the products and services you request; to provide you with travel confirmation and updates; to manage your account, including processing bills and providing travel notifications; to communicate with you in general; to respond to your questions and comments; to measure interest in and improve our products, services, and website; to notify you about special offers and products or services that may be of interest to you; to otherwise customize your experience with this website; to solicit information from you, including through surveys; to resolve disputes, collect fees, or troubleshoot problems; to prevent potentially prohibited or illegal activities; to enforce our Terms of Use; and as otherwise described to you at the point of collection. Total Price: $XXXXX USD I have read, accept, and agree to abide by CheapCaribbean.com's Terms and Conditions and Privacy Policy Book With Confidence: No questions asked cancellation within 24 hours! In review: 3/28/20 the client’s reservation was cancelled due to the flight cancellation and resort closing4/1/20 client was issued a CheapCaribbean Future Travel Credit, no penalties applied. A CheapCaribbean Future Credit was issued and emailed to the client as follows per the Terms and Conditions agreed to at the time of booking: Cheapcaribbean.com Land credit: $2202.29 and an Air Credit $1247.37 valid till 12/31/2020.Once again, we reiterate our sincere apologizes any difficulties they may have encountered in reaching us during this time. Our aim is always to provide the best service and we hope that they will give us another opportunity to prove this. *terms and conditions attached.

During the booking process, the client was required to "Click and Agree" to our nonrefundable Terms and Conditions. If these Terms are not agreed to then the booking is not processed, and the credit card is not charged. Our Terms specifically state:

This vacation is nonrefundable and nontransferable
Changes or cancellations will be charged a $50 per-person fee, a $200 per ticket, per airline fee, and up to a 100% hotel penalty. A 100% penalty will be charged for No Show reservations.
CheapCaribbean.com must be notified of any changes or cancellations and the customer is responsible for any increase in price resulting from changes
Upon cancellation, Future Credit Vouchers will be issued less fees and will expire one (1) year from book date
Passengers are responsible for providing proper travel documents needed to travel *** is not responsible for denied boarding due to improper travel documents
Customers are responsible for any additional airline baggage fees, ticketing fees, pre-assigned seating, incidentals at resort, charges, taxes, entry/exit fees and assessments resulting from purchase (View airline fees) You agree these fees may be subject to change at any time
Services are provided "as is" without warranty of any kind
CheapCaribbean.com has no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expense, omissions, delays, re-routing, acts of terrorism or acts of any government or authority. CheapCaribbean.com, Inc. and its affiliates are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from
You agree to defend and indemnify CheapCaribbean.com, Inc., its affiliates, and/or their respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature
Your use of this Website constitutes your agreement to all such terms, conditions, and notices found below, as well as the CheapCaribbean.com Terms of Use located on our website at ***
Unless you file any claim you may have with CheapCaribbean.com within 30 days after the termination of this trip, all parties are released from further liability
CheapCaribbean.com, Inc. will not issue a Future Credit Voucher or refund in the event that an insurance claim can be filed.
FAA "Hazardous Materials Restrictions" - Federal law forbids the carriage of hazardous materials aboard aircraft in your luggage or on your person. A violation can result in five years' imprisonment and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives and radioactive materials. Examples: Paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radio-pharmaceuticals. There are special exceptions for small quantities (up to 70 ounces total) of medicinal and toilet articles carried in your luggage and certain smoking materials carried on your person. For further information contact your airline representative. Please ensure your passengers are fully aware of and understand these restrictions as a violation will result in imprisonment and financial penalties

Per our records:

2/5 the client called and removed the insurance purchased prior from the reservation. The client was refund $170.63 to client credit card on file

2/20 client called to inquire how it would work if removing a passenger from the reservation. Advised fees and penalties that would be imposed. No changes made at this time.

3/9 the client called to inquire about cancelling. No changes made.

3/23 the client contacted the booking agent. The agent advise the client should they wish to cancel no fees or penalties would be accessed if cancelled by April 16th . Client was also advised that per our terms and conditions a CheapCaribbean.com Future Credit would be issued.

To assist the client further we have advised our services team of the clients request to cancel. The client should expect a call in the coming days.

To note also due to call volume and longer than average hold times we currently have a process in place that all clients will receive an informative email. The email will be sent to clients two weeks prior to the client’s departure dates. The email will included a cancellation form which the client will need to complete to confirm their request for finalizing the cancellation.

Once again, we reiterate our sincere apologizes for any inconveniences during this time and the extremely high call volume encountered. Our aim is always to provide the best service and we hope that they will give us another opportunity to prove this.

Terms and Conditions attached.

Booked online. Declined the Travel Insurance and agreed to the Terms and Condition prior to booking.

3/16/20 client called to ask the reason why the pricing of today is different. She want states that is unfair that the people that is booking right now is getting a better price than what she had. Advised that prices are subject to change. Spoke to a supervisor as well and advised as agent had. No changes made to this booking

3/27/20 client contacted us and cancelled the reservation. A CheapCaribbean.com Future credit will be issued to the client in the amount of 642.55 and an air credit of 2597.64 with an expiration of 2/11/21. Client also inquired about adding insurance when rebooking and advised this could be done.

An email will be sent to the client confirming the cancellation along with the CheapCaribbean.com Future Credit Voucher for the client’s records. We apologize due to currently volume this email may take longer then expect to receive.

Once again, we reiterate our sincere apologizes for any inconveniences they may have encountered during this time. Our aim is always to provide the best service and we hope that they will give us another opportunity to prove this.

Per our review our client contacted us on 3/17/20 and cancelled the reservation. They also advised they would be filing an insurance claim.

Once again, we reiterate our sincere apologizes for any difficulties they may have encountered during this time. Our aim is always to provide the best service and we hope that they will give us another opportunity to prove this.

Tell us why here...
As per our record and review

Package breakdown:

1333.00 Hotel

594.10 Air

46.00 Transfers

1973.10 Total Package

The client called in to cancel their reservation on 3/15/20. Client was advised per our terms and conditions that they would hold a CheapCaribbean.com Future Credit in amount of $1379.00 for the land portion of the reservation with an expiration date of January 24, 202. The client was then advised to cancel their flight directly with *** by filling out the form on *** website. Here is the info that was provided to the client during the call on 3/15/20 per ***:

*** Website ----Change/cancel fee waiver for existing bookings | Terms and conditions | Updated March 13, 2020

To provide you with additional flexibility, bookings made prior to March 10 with original travel dates between March 10, 2020 and April 30, 2020 will be permitted a one-time change to travel plans without a fee. To change your reservation under this special fee waiver, please contact us at .Changes under this special waiver are subject to the terms and conditions below; additional restrictions may apply. Customers can complete a one-time change free of charge as below: Change to new flight of equal or lesser value: change fee waived, no residual value retained by customer Change to new flight at higher price: change fee waived, customer pays fare difference Cancel flight: cancel fee waived, customer retains the value of the ticket to be applied toward the purchase of a future ticket within 90 days of cancellation. To change your reservation under this special fee waiver, please contact us at . If your travel is not scheduled in the next 24 hours, please wait to call as we are experiencing very high call volumes. To cancel your reservation and retain the value of your ticket to be applied towards the purchase of a future ticket within 90 days of cancellation (for any available travel date through November, 2020), please complete the form here. Select the COVID-19 Cancel option from the drop down.

We also see the client then called back in 3/16/20 with additional questions. No additional changes were made at this time.

Once again, we reiterate our sincere apologizes for any inconveniences they may have encountered during this time. Our aim is always to provide the best service and we hope that they will give us another opportunity to prove this.

Terms and Conditions attached.

Booked online. Declined the Travel Insurance and agreed to the Terms and Condition prior to booking.

The client called in to cancel their reservation on 3/27/20. Client was advised per our terms and conditions that they would hold a CheapCaribbean.com Future Credit in amount of $278.41 and an air credit of $308.66 per person with an expiration date of 1/31/21 = 1204.39. An email will be sent to the client confirming the cancellation along with the CheapCaribbean.com Future Credit Voucher for the client’s records. We apologize due to currently volume this email may take longer then expect to receive.

Once again, we reiterate our sincere apologizes for any inconveniences they may have encountered during this time. Our aim is always to provide the best service and we hope that they will give us another opportunity to prove this.

Tell us why here...
Per our records the client contacted us on 3/13 and changed their travel dates for 11/25/20 to 11/30/20 to Aruba at no additional cost to the client. All fees and penalties waived at the time of the change by the airlines and CheapCaribbean. The agent recapped the following change to the client over the phone when making the change:

· The dates of travel are Wednesday, November 25 to Monday, November 30 staying at the Hilton Aruba Caribbean Resort & Casino (2 adults & 2 kids).

· On Wednesday, November 25 the flights are *** departing Raleigh Durham Airport at 7:15am connecting thru Miami International. *** departs Miami at 10:30am and arrives Aruba at 2:25pm.

· On Monday, November 30 the flights are *** departing AUA at 3:49pm connecting thru Miami International. *** departs Miami at 7:40pm and arrives RDU at 9:54pm.

· Also add shared transfer in to the reservation.

· Same total package price $ 4365.86 usd.

If the client wishes to cancel the above revised reservation they may contact our services department at this time: *** and Press # 1

Once again, we reiterate our sincere apologizes for any inconveniences they may have encountered during this time. Our aim is always to provide the best service and we hope that they will give us another opportunity to prove this.

Terms and Conditions attached.

After review of the case, the following actions were taking by CheapCariibean.com:The client booked a reservation online on 7/24/19The client purchased round trip airfare from LAX to SJO 5-night stay at ***, Travel Protection Insurance The client purchased this vacation for 2 passengers to travel 10/3/19 – 10/8/19 at a total cost of $1414.31A trip cost breakdown is as follows:$ 598.88 Hotel $ 689.89Airfare$ 29.00 Deposit Fee$ 96.65 Insurance$ 1414.31PackageDuring the online booking process the client was required to "Click and Agree" to our nonrefundable Terms and Conditions. If these Terms are not agreed to then the booking not a processing and the credit card not a charging. Please review the Terms and Conditions of your trip: If cancellation of this reservation is requested less than 24 hours from the time of purchase CheapCaribbean.com will offer you the option of a refund to the original form of payment or retaining a credit to be used towards a future purchase. After 24 hours, this vacation is nonrefundable and nontransferable.If requesting cancellation contact must be made with an Existing Reservation Agent less than 24 hours after finalizing the purchase. CheapCaribbean.com must be notified of any changes or cancellations and the customer is responsible for any increase in price resulting from changes.Changes or cancellations made more than 24 hours after purchase will be charged a $50 per-person fee, a $200 per ticket, per airline fee, and up to a 100% hotel penalty. A 100% penalty will be charged for No Show reservations.If cancellation is requested more than 24 hours after purchase a Future Credit Vouchers will be issued less fees and will expire one (1) year from book date.Passengers are responsible for providing proper travel documents needed to travel http://travel.state.gov/passport/ CheapCaribbean is not responsible for denied boarding due to improper travel documentsCustomers are responsible for any additional airline baggage fees, ticketing fees, pre-assigned seating, incidentals at resort, charges, taxes, entry/exit fees and assessments resulting from purchase (View airline fees) You agree these fees may be subject to change at any timeServices are provided "as is" without warranty of any kindCheapCaribbean.com has no liability and will make no refund in the event of any delay, a cancellation more than 24 hours after purchase, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expense, omissions, delays, re-routing, acts of terrorism or acts of any government or authority. CheapCaribbean.com and its affiliates are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from.You agree to defend and indemnify CheapCaribbean.com, its affiliates, and/or their respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or natureYour use of this Website constitutes your agreement to all such terms, conditions, and notices found below, as well as the CheapCaribbean.com Terms of Use located on our website at www.cheapcaribbean.com/terms.jspUnless you file any claim you may have with CheapCaribbean.com within 30 days after the termination of this trip, all parties are released from further liabilityCheapCaribbean.com will not issue a Future Credit Voucher or refund in the event that an insurance claim can be filed. Cancellation under the Enhanced - Cancel for Any Reason plan must be requested 48 hours prior to departure. After filing a claim and pending their approval you could qualify for 75% reimbursement less the cost of the policy purchased. Cancellation under the Standard Travel Protection Plan must be requested by the day of departure, before any services are used.FAA "Hazardous Materials Restrictions" - Federal law forbids the carriage of hazardous materials aboard aircraft in your luggage or on your person. A violation can result in five years' imprisonment and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives and radioactive materials. Examples: Paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radio-pharmaceuticals. There are special exceptions for small quantities (up to 70 ounces total) of medicinal and toilet articles carried in your luggage and certain smoking materials carried on your person. For further information contact your airline representative. Please ensure your passengers are fully aware of and understand these restrictions as a violation will result in imprisonment and financial penalties.We use sensitive billing information (such as cardholder name, credit card number, and expiration date) for the purpose of completing the travel bookings you conduct on our site. We use other information about you for the following general purposes: to provide you with the products and services you request; to provide you with travel confirmation and updates; to manage your account, including processing bills and providing travel notifications; to communicate with you in general; to respond to your questions and comments; to measure interest in and improve our products, services, and website; to notify you about special offers and products or services that may be of interest to you; to otherwise customize your experience with this website; to solicit information from you, including through surveys; to resolve disputes, collect fees, or troubleshoot problems; to prevent potentially prohibited or illegal activities; to enforce our Terms of Use; and as otherwise described to you at the point of collection. Total Price: $XXXXX USDI have read, accept, and agree to abide by CheapCaribbean.com's Terms and Conditions and Privacy Policy Book With Confidence: No questions asked cancellation within 24 hours! Our Terms specifically state: In review: 10/2/19 called in to cancel her trip to file a claim as her Dr. advised her not to travel because she is newly pregnant and because of the Zika virus. The reservation was cancelled and client stated she would be filing a claim.11/1/19 client contacted us stating she needed a plan number to file a claim We have had no further interaction from the client since. The client purchased the standard insurance and was also provided the following information on her travel documents. If her claim was denied she would need to speak to *** for additional details as to why it was denied as we do not own or operate the insurance company. Information regarding coverage was provided to the client at the time of booking as well as online at the time of booking: Thank you for purchasing our Travel Protection Plan. To review the full terms, conditions and exclusions of the plan, as well as view your state specific policy, please visit: https://www.***.com/***The Travel Protection Benefits are underwritten by *** Insurance Company and Affiliated Companies, Columbus, Ohio and administered by: ***, Inc.,(*in CA & UT, dba *** Insurance Agency) ***, Suite ***, Kansas City, MO, ***, . Non-Insurance Services: are not insurance benefits. One Call 24-hour Assistance Services are provided by: ***. and *** Medical Records Services are provided by ***. Benefits on this page are described on general basis only. There are certain restrictions, exclusions and limitations that apply to all insurance coverages and services. Plan benefits, limits, and provisions may vary by state jurisdiction. To view the full plan details please visit: https://www.***.com/*** Should the clients claim be denied by *** CheapCaribbean can then provide the client a Future Travel Credit (less resort and airlines penalties) per our terms and conditions. We ask that the client send us the notification of the denial from *** in order to process a Future Travel Credit less penalties imposed at the time of cancellation.Once again, we reiterate our sincere apologizes for any difficulties they may have encountered. Our aim is always to provide the best service and we hope that they will give us another opportunity to prove this. No further compensation or refund is being offered at this time.*terms and conditions attached.*** standard insurance policy attached

After
review of the case, the following actions were taking by CheapCariibean.com:

The
client booked a reservation online on 1/16/19

The
client purchased round trip airfare from IAH to SJD 3-night stay at *** Resort & Spa All Inclusive, round trip transfers, travel insurance
was declined

The
client purchased this vacation for 4 passengers to travel 3/26/20 –
3/29/20 at a total cost of $2371.44

A trip cost breakdown is as follows:

$
1159.40 Hotel

$
1412.04 Airfare

$
200.00 Discount

$
2371.44 Total Package

During
the online booking process the client was required to "Click and
Agree" to our nonrefundable Terms and Conditions. If these Terms are
not agreed to then the booking not a processing and the credit card not a
charging.

Please
review the Terms and Conditions of your trip:

If cancellation of this reservation is
requested less than 24 hours from the time of purchase
CheapCaribbean.com will offer you the option of a refund to the original
form of payment or retaining a credit to be used towards a future
purchase. After 24 hours, this vacation is nonrefundable and
nontransferable.
If requesting cancellation contact must be
made with an Existing Reservation Agent less than 24 hours after
finalizing the purchase. CheapCaribbean.com must be notified of any
changes or cancellations and the customer is responsible for any
increase in price resulting from changes.
Changes or cancellations made more than
24 hours after purchase will be charged a $50 per-person fee, a $200 per
ticket, per airline fee, and up to a 100% hotel penalty. A 100% penalty
will be charged for No Show reservations.
If cancellation is requested more than
24 hours after purchase a Future Credit Vouchers will be issued less
fees and will expire one (1) year from book date.
Passengers are responsible for providing
proper travel documents needed to travel
http://travel.state.gov/passport/ CheapCaribbean is not responsible for
denied boarding due to improper travel documents
Customers are responsible for any additional
airline baggage fees, ticketing fees, pre-assigned seating, incidentals
at resort, charges, taxes, entry/exit fees and assessments resulting
from purchase (View airline fees) You agree these fees may be subject to
change at any time
Services are provided "as is"
without warranty of any kind
CheapCaribbean.com has no liability and
will make no refund in the event of any delay, a cancellation more than
24 hours after purchase, overbooking, strike, force majeure or other
causes beyond their direct control, and they have no responsibility for
any additional expense, omissions, delays, re-routing, acts of terrorism
or acts of any government or authority. CheapCaribbean.com and its
affiliates are not liable for the acts, errors, omissions, representations,
warranties, breaches or negligence of any such suppliers or for any
personal injuries, death, property damage, or other damages or expenses
resulting there from.
You agree to defend and indemnify
CheapCaribbean.com, its affiliates, and/or their respective suppliers
and any of their officers, directors, employees and agents from and
against any claims, causes of action, demands, recoveries, losses,
damages, fines, penalties or other costs or expenses of any kind or
nature
Your use of this Website constitutes
your agreement to all such terms, conditions, and notices found below,
as well as the CheapCaribbean.com Terms of Use located on our website at
www.cheapcaribbean.com/terms.jsp
Unless you file any claim you may have
with CheapCaribbean.com within 30 days after the termination of this
trip, all parties are released from further liability
CheapCaribbean.com will not issue a
Future Credit Voucher or refund in the event that an insurance claim can
be filed. Cancellation under the Enhanced - Cancel for Any Reason plan
must be requested 48 hours prior to departure. After filing a claim and
pending their approval you could qualify for 75% reimbursement less the
cost of the policy purchased. Cancellation under the Standard Travel
Protection Plan must be requested by the day of departure, before any
services are used.
FAA "Hazardous Materials
Restrictions" - Federal law forbids the carriage of hazardous
materials aboard aircraft in your luggage or on your person. A violation
can result in five years' imprisonment and penalties of $250,000 or more
(49 U.S.C. 5124). Hazardous materials include explosives, compressed
gases, flammable liquids and solids, oxidizers, poisons, corrosives and
radioactive materials. Examples: Paints, lighter fluid, fireworks, tear
gases, oxygen bottles, and radio-pharmaceuticals. There are special
exceptions for small quantities (up to 70 ounces total) of medicinal and
toilet articles carried in your luggage and certain smoking materials
carried on your person. For further information contact your airline
representative. Please ensure your passengers are fully aware of and
understand these restrictions as a violation will result in imprisonment
and financial penalties.
We use sensitive billing information
(such as cardholder name, credit card number, and expiration date) for
the purpose of completing the travel bookings you conduct on our site.
We use other information about you for the following general purposes:
to provide you with the products and services you request; to provide
you with travel confirmation and updates; to manage your account,
including processing bills and providing travel notifications; to
communicate with you in general; to respond to your questions and
comments; to measure interest in and improve our products, services, and
website; to notify you about special offers and products or services
that may be of interest to you; to otherwise customize your experience
with this website; to solicit information from you, including through
surveys; to resolve disputes, collect fees, or troubleshoot problems; to
prevent potentially prohibited or illegal activities; to enforce our
Terms of Use; and as otherwise described to you at the point of
collection.

Total
Price: $XXXXXUSD

I
have read, accept, and agree to abide by CheapCaribbean.com's Terms and
Conditions and Privacy Policy

Book With Confidence: No questions asked
cancellation within 24 hours!

Our
Terms specifically state:

In
review:

1/17/20
client called to say she did not receive an email confirmation after booking
her vacation. In viewing the booking it appeared that the credit card info was
not appearing in the booking and no charges were collected. The client then gave the agent the credit
card information so that we could charge the client for the reservation.

1/19/20
the client called to inquire why she and the other two credit card holders on
file were charged twice. At this time this issue would need to be reviewed do
to the uncertainty of the said double charges as we the system was only showing
one charge.

1/22/20
client called and was advised to contact her credit card company as we were
only seeing one charge to her card on file

1/27/20
we were notified that the client had charged back $1385.75

When
reviewing further it appeared there was a system glitch at the time the client
booked online causing the charging error. The following email was then sent to
the client on 1/30/20:

From: CheapCaribbean Reservations

Sent: Thursday, January 30, 2020
5:22 PM

To: Client

Subject: URGENT *** chargeback
***

Importance: High

Good afternoon,

Per our conversation, I have
confirmed with my chargeback manager that with the 2 chargebacks you have
placed, we will accept the one chargeback so you can get your funds back for
the duplicate charge. The second chargeback you had placed for the valid
payment will need to be dropped in order for the reservation to not have any
issues. The reservation is confirmed but not valid for you to use until the 1
chargeback is dropped. If dropped chargeback is not received, the reservation
risks being cancelled. The duplicate payments for *** in the amount of $392.86
will be returned as well as the duplicate payment for *** in the amount
of $592.83 will be returned. We ask that you please confirm that you have
dropped the 1 chargeback so we may note the reservation and confirm all with
the bank/credit card company.

Thank you and have a great day!

2/1/20
the following response was received from the client:

Email from client:

From: *** Sent:
Saturday, February 1, 2020 8:19 AM

To: CheapCaribbean Reservations

Subject: Re: URGENT *** chargeback ***

I would like for you all to go
through the bank and process the disputes in the proper manner, and we will go
from there. I will not drop the dispute, as I still don’t have notification
from the bank that the duplicate payment was returned. It has been over two
weeks that you have held our funds in error. Please correspond with the bank to
get this settled. Sent from my ***

At
this time we have not received confirmation from the credit card company that
the chargeback was dropped on this credit card. This would need to be done in
order for the pending funds to be released and applied to the remaining balance
on this reservation. As mentioned to avoid risk of the reservation being cancelled
the client would need to contact her credit card company and drop the
chargeback.

Once
again, we reiterate our sincerest apologizes for any difficulties they may have
encountered at the time of booking. Our
aim is always to provide the best service and we hope that they will give us
another opportunity to prove this.

*terms and conditions attached.

All matters of charges has been resolved and reservation active.

Per booking remarks the client contacted us on 2/20 we advised the reservation was active and refunds have been completed . She said they still have not received the funds, advised to contact her bank and contact us after Monday if still not received.

As of today, 2/21/20 the client again contacted us to authorize any changes or cancellations made to the account.

We are waiting on the other 2 card holders to agree to the authorization before any further action or changes can be made to this reservation.

After review of the case, the following actions were taken
by CheapCaribbean.com:

The client booked a vacation with a CheapCaribbean.com
representative on 8/10/19

The client purchased round trip airfare from LAX to PUJ for 6 night’s and
purchase *** Resort Spa and Casino, Round Trip Airport
transfers and Standard Travel Protection.

The client purchased this vacation for 2 passenger to
travel 8/14/19 – 8/19/19 at a total cost of $3173.36

Cost breakdowns is as follows:

$2079.50 Hotel

$ 824.46 Airfare

$ 48.00 Transfers

$221.40 Insurance

$3173.36 Total Package

During the booking process, the client was required to "Click and Agree" to our
nonrefundable Terms and Conditions. If these Terms are not agreed to then
the booking is not processed, and the credit card is not charged. Our
Terms specifically state:

This
vacation is nonrefundable and nontransferable
Changes
or cancellations will be charged a $50 per-person fee, a $*** per ticket,
per airline fee, and up to a 100% hotel penalty. A 100% penalty will be
charged for No Show reservations.
CheapCaribbean.com
must be notified of any changes or cancellations and the customer is responsible
for any increase in price resulting from changes
Upon
cancellation, Future Credit Vouchers will be issued less fees and will
expire one (1) year from book date
Passengers
are responsible for providing proper travel documents needed to travel
http://travel.state.gov/passport/ CheapCaribbean is not responsible for
denied boarding due to improper travel documents
Customers
are responsible for any additional airline baggage fees, ticketing fees,
pre-assigned seating, incidentals at resort, charges, taxes, entry/exit
fees and assessments resulting from purchase (View airline fees) You agree
these fees may be subject to change at any time
Services
are provided "as is" without warranty of any kind
CheapCaribbean.com has no
liability and will make no refund in the event of any delay, cancellation,
overbooking, strike, force majeure or other causes beyond their direct
control, and they have no responsibility for any additional expense,
omissions, delays, re-routing, acts of terrorism or acts of any government
or authority. CheapCaribbean.com, Inc. and its
affiliates are not liable for the acts, errors, omissions,
representations, warranties, breaches or negligence of any such suppliers
or for any personal injuries, death, property damage, or other damages or
expenses resulting there from
You
agree to defend and indemnify CheapCaribbean.com, Inc., its affiliates,
and/or their respective suppliers and any of their officers, directors,
employees and agents from and against any claims, causes of action,
demands, recoveries, losses, damages, fines, penalties or other costs or
expenses of any kind or nature
Your
use of this Website constitutes your agreement to all such terms, conditions,
and notices found below, as well as the CheapCaribbean.com Terms of Use
located on our website at www.cheapcaribbean.com/terms.jsp
Unless you file any claim you may
have with CheapCaribbean.com within 30 days after the termination of this
trip, all parties are released from further liability
CheapCaribbean.com,
Inc. will not issue a Future Credit Voucher or refund in the event that an
insurance claim can be filed.

FAA "Hazardous Materials Restrictions" - Federal law
forbids the carriage of hazardous materials aboard aircraft in your luggage or
on your person. A violation can result in five years' imprisonment and
penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials include
explosives, compressed gases, flammable liquids and solids, oxidizers, poisons,
corrosives and radioactive materials. Examples: Paints, lighter fluid,
fireworks, tear gases, oxygen bottles, and radio-pharmaceuticals. There are
special exceptions for small quantities (up to 70 ounces total) of medicinal
and toilet articles carried in your luggage and certain smoking materials
carried on your person. For further information contact your airline
representative. Please ensure your passengers are fully aware of and understand
these restrictions as a violation will result in imprisonment and financial
penalties

In review of the reservation:

Attached are the clients travel documents that were received at
the time of booking describing the Travel Protection purchased. In part:

5TRAVEL
PROTECTION

Title:
Travel Protection - Standard

Description:
Thank you for purchasing our Travel Protection Plan. To review the full
terms, conditions and exclusions of the plan, as well as view your state
specific policy, please visit: https://www.***.com/***

*The Travel Protection Benefits are underwritten by Nationwide Mutual
Insurance Company and Affiliated Companies, Columbus, Ohio and administered
by: ***, Inc.,(*in CA & UT, dba *** Insurance Agency) ***, Suite ***, Kansas City, MO, ***, .
Non-Insurance Services: are not insurance benefits. One Call 24-hour
Assistance Services are provided by: ***. and *** Medical Records Services are provided by ***. Benefits on this page are described on general basis only. There are
certain restrictions, exclusions and limitations that apply to all insurance
coverages and services. Plan benefits, limits, and provisions may vary by
state jurisdiction. To view the full plan details please visit: https://www.***.com/***

CheapCaribbean.com
*** Suite ***, Addison, TX ***
© 2019, all rights reserved.

8/14/19 day of travel the client contacted us advising they were
unable to travel due to a medical condition and would be traveling the
following day 8/15/19. Providing at this time an updated on their new flight
times and flight number. We notified the transfer company and the resort of
their delay.

The client purchased *** Standard Travel Protection. We advised that the client must contact trip
Mate, the 3rd party insurance provider for further details on coverage for the
missed night.

8/15/19 the client called with a requested to shift dates 8/15/19 –
8/20/19. The agent emailed the resort with this request. The following email
was received from the resort denying request:

El vie., 16 ago. 2019 a las 10:08,

Reservaciones - *** Resort Spa & Casino

Dear ***,

Thanks for choosing ***, RESORT, SPA & CASINO***Unfortunately it is not possible to
confirm your request. Reservation confirmed from Aug 14th to 19th, 2019.For an
additional night, please send us a new request.

Best Regards,

JD

The client was then sent the following email:

From: CheapCaribbean Reservations

Sent: Friday, August 16, 2019 1:28
PM

To: Client

Subject: Urgent booking ID

Good afternoon,

CheapCaribbean.com reached out to
the resort on your behalf asking for a shift of dates. The resort stated they
held the room for you for next day arrival, but they will not shift your dates
and still have you checking out on August 19, and they are charging for the
full stay.

Thank you Reservations

Office: Fax:

Email: [email protected]

No further changes were made to the reservations.

Once again, we reiterate our sincere apologizes for any
inconveniences they may have encountered. Our aim is always to provide the best
service and we hope that they will give us another opportunity to prove this.

All services are rendered in full.

Terms and Conditions attached.