Chasing Fireflies

I placed my order on October 13th, and I just received notification that my order was shipped on the 21st I am not expected to receive the shipment until the 26th I find it very unsatisfactory that it would take a week just to prepare an order to be shipped, especially given the high price of their costumes

We have reviewed the customers order and calls made to usWe acknowledge that our agents did not do right by the customer, failing to provide the customer service we expect them to provideThe information has been shared with their managers for review of coaching and disciplinary action where
neededWe have refunded the customer for her order and sending replacements of the wig and petticoat that have been lost in the mail with *** due to incorrect zip codeWe have been in contact with the customer by phone and email and are working with her on getting the costume for her in time for eventsApologizing for the lack of service that she has been providedIf we can not due to the back order dates, we will find an alternate costume for her at no cost to her

I didn't receive an item I orderedI did receive a extra item that I did not orderI returned the item that I did not orderI have yet to have the item I have paid forI have sent several email and left a message and requested a call backThe emails I get do not address my concernsI have asked for a discount or return of my shipping cost due to not receiving what I have ordered The emails I have received in two different threads are generic customer service jargon

I have sent my order back for an exchange a month ago (9/26) and still have not heard from the businessI have a confirmation that they have received my return, but have no communication from them on when the exchanged merchandise will be shippedThe item I bought is extremely overpriced ($110) for the quality (cheaply made halloween costume), the service of this business is absolutely horrible - they are impossible to get a hold of The item has time-sensitive purposeIf the exchange item does not reach me by 10/31, I need a full refundAnd of course, I'd like to get some communication from the business regarding what's going on

Hi I am a regular Chasing fireflies customerI had bought a "dream costume " for my year oldShe had seen it in their catalogueEven though it was expensive, I know the quality of their products is excellentShe wore it to schoolWithin a couple of hours, the wire came outThe dress ripped in other places alsoFor the trick or treating on Halloween night, I had to get the wire back in and sew it to hold it togetherI immediately took pictures of the costume and sent it to themThey offered me a full refund and sent me a free label to mail it back to themAfter I mailed it to them, and I hadn't heard anything so I contacted themThey said they couldn't offer a refund, I had been misled, it had been purchased more than days agoI told them not to go back on their wordThey agreed to honor their commitmentI still didn't see a refund on my credit cardContacted them againThey said they had mailed me a merchandise credit insteadI am very angry and frustratedI don'

Order #: ***
An online order was placed on 9/29/with CF Per their website, orders normally ship within hours: "We normally ship within hours Monday-Friday or the next business day."
AI contacted CF on Fri., 10/to inquire re: the status of my order Online, my order summary indicated it was still in process The initial rep I spoke to dismissed my concerns and indicated that it would ship next week Only after I pushed to get an answer re: the shipping delay did she transfer me to another rep in customer svc The second rep indicated that my order was in "picking" status The shipment would be prepared and sent no later than Monday She indicated that there had been a few items that hadn't been in stock at the warehouse but had since come in Therefore, she confirmed that all items in my order were now available and would be shipped She further indicated that the warehouse was working weekends, therefore, there was a possibility that the order would ship o

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

This is the worst place to go to do not go there ordered from the 2-day shipping waited business days and the order still had not shipped called to cancel been waiting still number in line place is garbage

I ordered a PJ outfit from Chasing FirefliesIt is personalizedThe sizing says 2, 4, 6, 8, 10, 12mI don't remember seeing the 'm' but anyway, the m means monthsSo the baby clothes are thrown in with the kids and evidently start with 12mI had no idea! So I paid $for a pair of PJ'S that will fit a toddler when my daughter is years oldI cannot return them because I had her name put on themThey suggested that I order a new pair with the correct sizeThe woman I spoke with was RUDE! I barely got out what I was saying before she interrupted and was really rude! I would NOT recommend this company....ever!!! For ANYTHING!!!!! Label your stuff correctly so people can actually get what they're wantingNot the wrong size that can't be returned!!! I am very mad over this! I don't usually pay $for PJ'S but this was going to be a Christmas gift for my daughterThere's $I can't get back! It's not like I can afford to buy another $pair!

Revdex.com:
I never received a shipping refundThe cape finally arrived
Sincerely,
*** ***

I placed an order with this company on October 9, with an item that was on backorder at that timeI called yesterday, October 24, to receive a shipping update and was told that the item had been delivered to my local post office on Saturday, October Upon questioning the post office today no package has been delivered to my addressI have now been on hold with customer service hour and minutes with no resolution in sightThey have taken my money for this item and no item has been producedThe item was needed by this Friday for an event and should have arrived in plenty of timeI expect my money back and restitution

I ordered my daughter's Halloween costume on October 6, I called last week on Wednesday, October 18th to find out the status of my orderI talked to one representative first and she called me "honey" in a very derogatory toneThen, I was transferred to yet another representative where I waited on hold for minutes to be told that my order was shipping out the next day and I would receive a tracking order via e-mail on Friday, October 20, I never received any e-mail and every time I look at the site, my order still has not shippedI ordered personalized Halloween pajamas and I was told that this was holding up my orderI asked for my daughter's costume to be shipped out immediately, and they could ship out the pajamas later, even though I need those as well for HalloweenStill have not heard anything and my daughter is extremely disappointed and I have already been searching around for an alternative source for her Halloween costume because at this rate, I'll never receive my orderYet, my credit card was just charged for the entire amountExtremely disappointed for being treated so rudely and also being lied to as well

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

TERRIBLE! DO NOT ORDER FROM THEM! I ordered a costume October 19th and got my email confirming Yesterday, Oct 25, I had still not gotten shipping confirmation so I calledOn hold an hour and hung upCalled back todayFirst, I was told I would PROBABLY have my order by Monday (this, after listening to their canned message while on hold that any orders placed by the 23rd would be arrive by the 30th) I asked, PROBABLY? What about for sure? Then, she told me I should probably go buy another costume just in caseI demanded to know for sure that my year old daughter would have her dark angel costume by MondayThe rep asked her "boss" and then came back on line to tell me they were out of stock and she was very sorry! HELLO! When was someone going to tell me this? That's right, they weren't So, when Monday came and my daughter had no costume for Halloween, it would be so sad too bad BUYER BEWARE! I will NEVER NEVER shop here againDon't send me your magazines!!!

Most disgusting company ever! I placed an order on 11/ Was told on first call this week it was ready to be shipped out but would go out on wed I never received an email for confirmation so we called today 12/ Was told by first rep they are backed up that personalization takes now 7/days which we have already had This completely contradicts the call on Tuesday and what the website statedI then went to a supervisor who said it takes 12-days!! I can't even believe this is the way you conduct business ! I cancelled my order which she said she would be more than happy toSeriously??! I will definitely be sharing this experience on every site possible! Your company ruined an experience for our family this year and could care a less! Disappointed, disgusting and done!

ordered costume for daughters for Halloweenthere site guaranteed delivery- never arrived and its Halloweenmy young daughters are very upset

We truly apologize for the delay in the removal from our list and for the conversations you had with our representativesWe completely understand your frustration with being continually transferred without a resolution and extend our deepest apologies that this has occurredWe have processed
your request and confirmed that your name has been permanently removed from our catalog mailing listAlthough you will not receive future mailings, unfortunately the catalogs that have already been processed and printed cannot be prevented from mailing to youThe catalogs currently in print that you may receive include on 8/14, on 9/(you may receive both or just one), and another on 10/(same here, where you may receive both or just one)After those, you will not receive any more and we are so sorry that those will be mailed outWe again want to sincerely apologize for your experience and encourage you to please reach out anytime you have issues or concerns & we can escalate and help you

bate bate customer service I spoke today about a return and thay just hang up the phone on me, also I have return my item a long time and they dedeint credit me

I will never order anything from this company again! They sent me an adult size costume instead of a child's size Then after being on hold for mins, they stated that they would send me the correct costumeI ordered this costume on Oct13th and received the wrong costume on Oct 24th! They promised day shipping! I waited days and didn't receive the costume or even a shipping notificationI called back and again I was on hold for minsI was told that the costume was never shipped outThe customer service rep even suggested that my daughter wear the adult size 8, absolutely unbelievable! My daughter was so upset, days before Halloween! I finally said forget it, just give me my money back! Don't waste your time or money!!! I had to order from another company and pay $for express shipping!

We have reviewed your file and have ensured that your information has been permanently removed from our renters and main distribution lists. Please note catalogs are pre-printed in advance so you may receive up to two additional catalogs before they stop.