Champion Windows and Home Exteriors of Pittsburgh

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The week after Thanksgiving an claims adjuster for *** *** did come out.I have mad a call to Both the party who set up the appointment and the adjuster.t first I was told I would probably be getting something within weeks for a settlementI gave the adjuster paper work that I had obtained regarding replacement cost for damaged flooring, cost of repair for patio caused by faulty Champion installationWhich Champion, manager, Warren, stated several times, the design never should have been done in the first placeAlso quoted him cost of clean upReminded him we were told to get rid of a shed, that that we the problem when it wasn't, we paid for that, and no longer have that storageNot to mention this has been going on for over a year.I have let another message for the adjusterTo date *** *** has not returned my call, nor do I have an email or claim number, so no I am not satisfied. Champion is to finally send a crew out tomorrow to replace insulation removed, ONLY to prevent a huge amount of cold air from coming into the rest of the houseThis took, about phone calls and a threat to calls one of the locals news outletsRIDICULOUS.So no its no going well
Regards,
*** * *** * *** ***

***,I know I have reported champion windows twice now, but I will have to do it again a third timeIt's been over three months promised me money back and a finished product, but nothingI try to call no answer or return phone callI called people that work at the Pittsburgh branch, but they all quit because it was so bad to work thereIt's been over a year now, and I still don't have a finished productI don't know what else to doI hope you can help me.Thank you,*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
As you can see, Champion takes no responsibility for their obvious underhanded business practices As I stated, there was thorough understanding by the salesperson Rick what was expected with keeping the panes the same as the original He guaranteed me that his right up of contract was enough and that he would make sure they understood I don't write the contract, I can only discuss what is expected without knowledge that maybe something else was expected I don't control that and had no knowledge of it The salesperson Rick reassured me that everything would be fine Champion is being a bully, underhanded and downright thieves Another point to be made is that I asked Rick, the salesperson about financing a portion to be exact $6, He said yes, that could be done He proceeded to apply for the financing he said Oh you have great credit, they approved you for more, it was either $11k or $12k I told him I did not want to finance that much We agreed that I would finance $7, I have since found out that Champion went into that line of credit that THEY requested and on 12/30/charged an additional amount that would max out the amount THEY applied for under my name and credit This is rather underhanded They are crooks I dare they expected ME to pay for correcting their mistake Let's not forget that I called immediately before one window was installed Their installer said oh this happens all the time, it's not a big deal they will just remanufacture the top and they can be popped right in I told him those were not the windows I ordered One thing to remember is that upon speaking to Rick, he never said that we didn't have the conversation about the window panes being manufactured to match the originals to keep with the character of the house Champion needs to make good on their mistake and remanufacture the windows as expected What underhanded crooks they are Do the right thing Champion You are way to good at these bullying tactics for me to think this is the first time you've pulled this crap
Regards,
*** ***

Ms*** I have received a copy of the complaint and appreciate the opportunity to respond. Mr*** did make us aware of some concerns with the deck that was installed in his homeThere has been some recent personnel changes that have unfortunately negatively impacted Mr***’
service and we are very sorry for that As soon as we were made aware of Mr***’ concerns we did conduct a service visit to the home so we could take a closer lookThe deck that was put on Mr***’ home is constructed with treated woodThe overall maintenance of this material is not something that is covered under Mr***’ Champion WarrantyThe maintenance is typically the homeowner’s responsibilityAfter looking into this internally, we have decided to replace the post in an effort to move forward and resolve this matterHowever, Mr*** will have to take care of the nails that are popping up on the deck I can assure you we take our commitment to our customers very seriously and would like to reiterate that we are more than happy to replace the post that is in question; however, we are not able to take responsibility for the nails that are mentionedThis is a maintenance issue and would normally be the homeowner’s responsibilityWe are sorry for any inconvenience this may have caused to Mr***We want you to know we stand ready, willing, and able to address Mr***’ concerns per his Champion Warranty now and in the futureThank you for the opportunity to share our response to this complaint with you Sincerely, Dave Hampton Division Manager

A GL claim has been made and a third party insurance provider was contacted to assess the customers concerns. Once Champion and the customer receive the third party adjuster's response, we will promptly resolve any site concerns we are deemed responsible. Every Champion customer is of utmost priority and we will work diligently to address and resolve professionally and in a timely manner

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Yes Champion came out to replace the window, but the new window has white spots all throughout itI immediately called Franco and sent him picturesHe stated that he will order us a new living room window againI do not accept champions response , because they do not address the living room windowI would like to have the living room and bathroom window to be completed without any problemsI do appreciate that champion is finally willing to compensate me for my inconvenienceChampion has been out to my house times now and still yet to have a finished productI am frustrated at this point and have very little faith that the next windows will be unflawed
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.As stated in my original complaint all I want is for Champion Windows is to mark my bill as paid in full, leaving the $off the bill. I also want them to never contact me again. I DO NOT want them to fix anythingRegards,*** ***

We would like to reiterate that the terms of our contract are very clearWe mutually entered into a legally binding contract that was signed by both parties 2/19/Our representative did admit to making a mistakeWe explained in our prior correspondence that our factory representative did admit that he made a mistake and the contract was to read that the grid pattern should only be put on the top sash of the window and the bottom sashes would remain clear, however he did say that there was no mention of a custom grid patternOn the other hand, Ms*** states that all windows would have to be ordered customTo get away from the back and forth and even though this is not something we would typically do, in an effort to resolve and move forward with this matter, we did agree Champion was to reorder the windows in the specifications that Ms*** has requestedWe do not complete any work outside the terms of our contractIt clearly states that this contract constitutes the understanding of both partiesThis is to protect Champion as well as Ms***It is also not practice for Champion to be held responsible for removal of drapes, blinds, or furnitureWe are a fair and reasonable company and do not believe this request is either fair or reasonable and it is not something we are prepared to doWe believe we have made a good faith effort to resolve the issue by offering to remake these windows with the grid patterns that Ms*** has specified at no cost to herThere was no mention of these custom blinds in Ms***’s complaintsThis is something that should have been discussed with us prior to having them installed We are more than happy to absorb the costs of remaking the windows as requestedHowever, Ms*** will need to take care of the removal of the custom made blinds

We went out to address any issues with her roof and we could not find anything wrongWe went inside and cut out the drywall where the leak was and everything was dry and the customer was there as well to seeWe went ahead and fixed the drywall that had a leak stainOur opinion was it was an old
leak prior to us installing the new roof since everything was dry and we have had bad weather

The issues with the customers home was covered under the warranty and addressed, fixed, or replaced weeks ago

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I hope Champion follows through with their promises
Regards,
*** ***

We have communicated to Mrs*** in the past months that we would be more than willing to repair the problems related to her window installation This offer still stands It is our goal to leave our customers with a positive and great experience after choosing Champion as their
home improvement contractor We place a high value on our customer referrals and do not wish for any of our customers to be unhappy with any product installed by Champion

Mr ***'s issues were addressed and correctedHe is happy with the results. Thank You

This customers complaint was addressed on Thursday 18thFranco (Service Tech) went out and removed window sash in question and installed new window sashAfterwards, customer showed tech bathroom window that needs to be reordered and reinstalledCustomer expressed satisfaction of the eventsLocal market will contact customer when window has arrivedWill compensate customer $for inconveniences experienced

Re: Complaint Case # ***Consumer: *** ***
Response to Consumers Rejection of Response:We were made aware that there was a misunderstanding involving Ms***’s financing accountWe do sincerely apologize for the inconvenienceWe are very sorry this process has not gone as smoothly as either parties would have desiredPlease see the attached *** refund receiptWe have refunded the account in the amount of $(three thousand and twenty one dollars). While we certainly want and work hard to satisfy our customers, the terms of our contract are clearThe contract that Ms*** signed clearly states that our standard rectangular colonial grids are to be installedThe contract also states that verbal promises can cause misunderstandings and therefore the contract constitutes the entire understandingThis is to protect both parties from any miscommunication regarding the work to be performed and product being installed. We have fulfilled the terms of the contractHowever, because customer service is important we did extend an offer to Ms*** of a discount off the price for new windows to be ordered with the specs that Ms*** has outlined in her complaintMs*** refused this, asking instead that we furnish the home with new windows at no costThis is neither fair nor reasonable. It is our hope that the Revdex.com closes this complaint as the contract has been fulfilled, consumer has the product contracted for, and we have made a good faith effort to resolve with a more than fair offer. Sincerely, Dave H***Division Manager / Local Partner

Spoke with Mr*** on 3/14/at 2:58PM. Apologized for any inconvenience he has encountered due to lack of communication and reassured him we appreciate his business and will address his window concerns right away. He is scheduled with one of Champion's service technicians on
Monday, 3/19/between 9AM-12PM to address and resolve. Mr*** thanked me for the call

This customer will be contacted on Monday 7/10/by the local officeWe will set a repair date at that time Tjank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.It has now been officially a year today, and still no complete WindowsEvery person that has come to my house to install the new Windows has given me a business cardWhen I call them they inform me they no longer work for the companyI tried to call champion back today after work and it went to voicemailMy husband and I both have called corporate several times and left messages with the customer service representative and no return phone callI don't understand how Windows can take almost months to make when the original ones were done in less than I just want my WindowsI am so embarrassed that I was duped by a companyPlease if you would like to satisfy my claim just deliver my WindowsThere is no compensation in the world right now that can make up for what you have done to me and my family.
Regards,
*** ***

*** *** Revdex.com Serving Western Pennsylvania (412) 456-2700 Re: Complaint Case # *** Consumer: *** *** Ms*** I have received a copy of the complaint and appreciate the opportunity to respond. We did encounter some
challenges with Mrs***project and have been working diligently to correct her concerns?While it is always our goal to avoid any problems or inconvenience to our customers, sometimes delays and mistakes can and do occur with custom home improvement projects such as Ms***.? We certainly understand and appreciate Ms*** frustrations; however,?a complete refund is neither fair nor reasonable? Ms*** is receiving the door that was contracted for and any service concerns,?now or in the future,?are covered under her lifetime warranty? We have reached out to Ms*** in hopes to complete the job, but Ms*** has refused to allow the work to be completed. I can assure you that we take our commitment to our customers very seriously and?remain?focused on completing?Mrs*** job to her satisfaction. It remains our desire to fulfill the contract entered into by Ms*** and have been ready, willing, and able to do so. Sincerely, Dave H*** Division Manager

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear belAfter reading  the response from Champion Windows, may I please ask you to refer to paragragh 2 Line 1, "I have some concerns".  Yes my concerns are what I ordered and what I received are two different things.As the windows were being unloaded from the truck I told the installer that these were not the windows I ordered.  I contacted Mr. Pintea immediately and told them of "my concerns"  Champion has been aware of "my concerns" since April 19, the date of installation.Please see line 5.  They have admitted it was their representative that made the mistake.Please refer to paragragh 3 line 1. I did not receive work outlined in contract.My blinds were ordered to be installed after my windows were installed.  And yes Mr. H[redacted] I "assumed" I would receive my windows as ordered so my blinds could be installed after.  Anyone who orders custom made blinds knows they have to be hung asap to avoid any issues.   So yes I had them hung rather than having issues with them also.  When the installers initially came I had all  my windows free of all drapes and blinds and all furniture moved.  I do not feel I should have to be responsible to have this done again since it is Champions fault that we have this issue.Not wanting to repeat myself, but Champions has admitted it is their mistake, so why should it cost me more money to fix their mistake.
Regards,
[redacted]