Champaign Estate Sales

The property was not left in rent-ready condition and we billed accordingly for cleaning and damages beyond wear and tear. After the itemization was mailed the tenant did contact our office to dispute some charges and adjustments were made accordingly (Note: the items that were
adjusted were not listed on the Inventory Condition Form that the tenant submitted upon move-in). No refund of the security deposit will be given

We are here to work with our clients so we are willing to reduce the expense/invoice in half.  Paragraph 34.H of the signed Residential Lease highly recommends that Tenant obtain liability insurance and insurance for casualties such as fire, flood, water damage and theft.  The Landlord is not responsible to Tenant for any "burglary, robbery, nor vandalism".  None of the other 3 units have ever reported any trouble or disturbances regarding break ins.We are on the 7th day and no payments have been received for rent.We will credit your account for $132.50.

Complaint: [redacted]There was a two days delay by your company due to  no refrigator in unit  and exterminated needed  and grass cut
I am rejecting this response because:
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I have kept all communication for proof. [redacted] Clark did work in September of 2015 that was not approved and billed us in January and that work was not even included on end of year tax statement.  He then did more of the same work in January that was also not approved or known of either, and then we were sent an email saying we owed $8000.  Limit of over $200 requires approval.  Tenants were put in house in February and rent was never on his statements and we had to call Housing Authority to see if people and city were actually paying rent.  We received statements of February and March without rent being shown as collected.  Contract states work done requires approval and work done will be shown on a monthly basis along with rent collected, will be accounted for monthly.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that an appropriate release date of 1/31/2015 is satisfactory to me. If only this could have been handled appropriately without involving the Revdex.com, I could have stated a happy end to my business with K Clark over the past year.
Regards,
[redacted]

Tenant turned in keys on September 6, 2017Tenant came into the office on October 4, 2017 to receive her itemization of security deposit.  She refused to sign for it.  The tenant did not leave the property in move in condition.  The tenant never turned in the Inventory Condition Form...

to the previous property management company.  It is the tenants responsibility to turn in the Inventory Condition Form or they are accepting the property in the condition they received it.  The itemization of security deposit and list of repairs are attached.  All items are the tenants responsibility and will be changed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

The application was submitted on a Friday afternoon so it's probable that the application was not processed until the following Monday by the screening company we use.  There was no delay on our part and we contacted the applicant that she was approved as soon as we received the report...

back.  The tenant was only charged $337.17 for the days off the market which is paid directly to the owner.  The remaining $400 was billed by our leasing office to pay the leasing agent and for administrative fees.  The applicant was refunded the remaining difference of the deposit of $962.83.

[redacted] communicated to [redacted] and office about the Code Compliance issue.  She was given the paperwork many weeks before the court date but failed to give the notice to our office about her going to court.  [redacted] told [redacted] on the phone to please make sure all items are taking care of with the code compliance in order to make sure they are 100%.  In order for our company to take care of the Code Compliance issues for [redacted] (per her conversation) we had to do the work.  [redacted] communicated with the Code Compliance officer and met him at the property to walk the house after issues they wanted completed.  The officer was satisfied with all repairs.  [redacted] was communicated immediately by phone to let her know everything was passed.  She was pleased and thankful!!  We helped [redacted] several times over the years with her other property that we do not manage.  She would receive Code Compliance issues and ask our company to handle it for her.  We did! The tenants that were placed in the property were from SAHA.  [redacted] knows and was communicated that it takes aprox 60 days from SAHA to process for payment.  The case worker processes the contract after the unit passes inspection.  The contract is normally received in our office to Vanessa aprox 60 days.  SAHA has 60 days to get the contracts to our office.  [redacted] has been aware of the delay from over the years of dealing with SAHA.  Jessica has sent both [redacted] and her daughter monthly statements by email as well as regular mail. Our office is working with her representative to resolve all issues.  We are willing to work with [redacted] to resolve all issues.  We have managed her property for over  6 years.  Our company wants to resolve this with her.

Complaint: [redacted]
I am rejecting this response because: everything the business is listing as what we owe, is listed on our sheet as not working and or broken, if you see the original email, I sent in where I cc'd the Revdex.com, they want me to pay for a ac vent that was lose but in the pictures I sent when showing how poorly of a job there was (removing the black mold and dirt)  where they just painted over it you can see it is lose, they keep claiming that we moved into a clean duplex but WE DID NOT the fridge had maggots the carpet up stairs was not cleaned and Peggy confirmed that and the fridge problem/no stove and dead bugs all over in pantry under stairs and in closets . On the day we walked it 2-3 days before we moved in. Upon move in we removed previous tenets trash and were not compensated for that, also they are now charging for cleaning to carpets that were never cleaned in the first place, not to mention that we installed brand new quality carpet in the down stairs room(due to all the dents in the tile floor) and didn't send a bill charging them for that. my smoke alarm never worked down stairs it always beeped a sign it was out, the loose ac vent if you see pictures attached shows on the right side it is lose, I believe the maintenance man they sent out to paint over the vent should of than made "preventive repairs" and repaired it?? now they are putting it on us because of their lack of effort . if you see the picture of [redacted] faucet head (this also was never replaced due to being told it was a huge hassle), last but not least they claim the "have video" of the duplex being "move in ready" I must say this is complete BS and must be an old video because if this is so explain how we have pictures of a fridge with maggots (attached)? below they did not address that their own maintenance man left our door open all day, were anyone could of stole our stuff .they also do not address we have several emails with out a response from anyone in the office, [redacted] has contacted [redacted] several times, she also went to speak to [redacted] in person and [redacted] wouldn't come out of the office, they constantly duck us like they did in January when they "so called worked with us" we only finally got a response because we cc'd the owner [redacted] in the email. we had weeks of emails and phone calls asking to get a statement for being mis-charged back then. than once a statement was sent, it took me less than an hour to figure out where the problem was, we were being overcharged a prorated amount for move in that over charged on posting fees that should of never been charged due to the prorated amount calculated being wrong. any time we needed something fixed or had questions it was like pulling teeth to talk to someone of get someone out to fix it. maybe it was just our service because they were already frustrated with us. I have never had this problem, with anyone but them!!! like I stated we did not paint the walls back and did leave some trash but the rest I believe we should not be charged for!! I have never in my life of renting from 8 properties in the past 8 years have I been charged for drip pans, I have never broken a lease or owed a property money, if I felt the charges were "with reason" than I would have no problem paying. we did apologize for being rude ONLY AND SOLELY because you have to send 5-10 emails make 5-10 calls and do 1-2 pop up trips to the office only to deal with rude staff before anything gets done, in the whole year I lived there only 1-2 employees have been kind Mrs. [redacted] and Mrs. [redacted] (even tho she ducks emails and calls a swell)  please see all above attachments. it does not allow me to attach more than 4 files and I have about 10 so I will attach these is separate email cc'ing both Revdex.com and [redacted] realty.
Regards,
[redacted]

We have had more than one A/C technician visit the property to assess and repair the air conditioner.  The tenants were provided with window units until the central air repair was completed.  After several attempts it was decided to replace the condenser with a new unit.  The new air...

conditioner was tested and is working great.  The window units were left at the property to provide relief in our current 100+ degree temperatures.

We have communicated with the tenant and both parties have come to a mutual agreement/settlement; all issues have been resolved.