Champaign Estate Sales

As mentioned before we have gone over every item that was billed to the tenant I [redacted] stand by my original decision to make no adjustments to the tenant’s expensesAbout a week prior to moving in the tenants provided our office with a list of items that they wanted us to address We sent someone out to the property and our crew used this as a checklist to assure that the tenant was completely satisfied The TAR lease that our company uses states in Paragraph that “tenant has inspected the property and accepts it AS-IS” So the fact that we sent someone back out to the property after the tenant had moved in shows that we provided outstanding customer service in addressing their concerns Paragraph 17.Dof the TAR lease lists “Prohibitions” and item Dspecifically states that tenants may not alter, replace or remove flooring material, paint or wallpaper The tenant’s complaint states that she did not bill our company for the carpet she replaced which is irrelevant to the current chargesWe have a copy of the move in condition form and nothing that was billed to the tenant is something that existed when the tenant moved in First of all, the move in condition form does not list a damaged garage door which is priced at $to repair The paint alone for the three rooms totals $to get the property rent readyGeneral cleaning was billed at $and carpet cleaning was billed at $ These items alone exceed the tenant’s security deposit Every other charge is minimal (replacing burnt out light bulbs, etc...) yet required as per Paragraph 17.Aof the TAR lease that was signed As this complaint goes into issues with my staff; I stand firm in stating that my employees provide professional service to each of our clients

We did not place any tenants up in a hotel at the end of or any other time for that matter The accounting has been accurate with this client’s new account manager The owner statements are emailed and mailed to the owner every month around the 10th.Our 1099’s are distributed in a timely manner The was mailed out on 1/31/and the break down was emailed to our client on 2/2/The was mailed out on 1/31/and the breakdown was emailed to our client on 1/21/This would have provided adequate time for both years’ taxes to be filed before the IRS deadlineWhen we receive emails we will respond within hours unless it’s a weekend or holiday If we plan to be out of the office we have a notice automatically respond to every incoming email.There is definite lack of communication between our client and her daughter On several occasions we have responded to our client about an inquiry and then we are asked the same question by her daughter.We are willing to discuss any billing or matters with our client's attorney and allow both parties to move forward

Complaint: [redacted] I am rejecting this response because: I have asked you several times what you were charging me so much, I made a police report and that area is very bad , I have been broken into two times alreadythey came out and fixed only the latches nothing else no new door or frame or anythingI realize it would be my responsible if someone in my household broke it, my this was an intruder, not someone I knewI don't agree with the charged, that is a lot of money out of my pocket and you never answered my questionsYou had to come back and fixed the latches again , due to the door not locking at allThat is not my fault that you do not keep up with the maintance of the propertyNo new locks were replaced either, so why is it so much? I've asked this question before and never got a response back Regards, [redacted]

We are here to work with our clients so we are willing to reduce the expense/invoice in half Paragraph 34.H of the signed Residential Lease highly recommends that Tenant obtain liability insurance and insurance for casualties such as fire, flood, water damage and theft The Landlord is not responsible to Tenant for any "burglary, robbery, nor vandalism" None of the other units have ever reported any trouble or disturbances regarding break ins.We are on the 7th day and no payments have been received for rent.We will credit your account for $

We have had more than one A/C technician visit the property to assess and repair the air conditioner The tenants were provided with window units until the central air repair was completed After several attempts it was decided to replace the condenser with a new unit The new air conditioner was tested and is working great The window units were left at the property to provide relief in our current 100+ degree temperatures

Complaint: [redacted] I am rejecting this response because: everything the business is listing as what we owe, is listed on our sheet as not working and or broken, if you see the original email, I sent in where I cc'd the Revdex.com, they want me to pay for a ac vent that was lose but in the pictures I sent when showing how poorly of a job there was (removing the black mold and dirt) where they just painted over it you can see it is lose, they keep claiming that we moved into a clean duplex but WE DID NOT the fridge had maggots the carpet up stairs was not cleaned and Peggy confirmed that and the fridge problem/no stove and dead bugs all over in pantry under stairs and in closets On the day we walked it 2-days before we moved inUpon move in we removed previous tenets trash and were not compensated for that, also they are now charging for cleaning to carpets that were never cleaned in the first place, not to mention that we installed brand new quality carpet in the down stairs room(due to all the dents in the tile floor) and didn't send a bill charging them for thatmy smoke alarm never worked down stairs it always beeped a sign it was out, the loose ac vent if you see pictures attached shows on the right side it is lose, I believe the maintenance man they sent out to paint over the vent should of than made "preventive repairs" and repaired it?? now they are putting it on us because of their lack of effort if you see the picture of [redacted] faucet head (this also was never replaced due to being told it was a huge hassle), last but not least they claim the "have video" of the duplex being "move in ready" I must say this is complete BS and must be an old video because if this is so explain how we have pictures of a fridge with maggots (attached)? below they did not address that their own maintenance man left our door open all day, were anyone could of stole our stuff .they also do not address we have several emails with out a response from anyone in the office, [redacted] has contacted [redacted] several times, she also went to speak to [redacted] in person and [redacted] wouldn't come out of the office, they constantly duck us like they did in January when they "so called worked with us" we only finally got a response because we cc'd the owner [redacted] in the emailwe had weeks of emails and phone calls asking to get a statement for being mis-charged back thenthan once a statement was sent, it took me less than an hour to figure out where the problem was, we were being overcharged a prorated amount for move in that over charged on posting fees that should of never been charged due to the prorated amount calculated being wrongany time we needed something fixed or had questions it was like pulling teeth to talk to someone of get someone out to fix itmaybe it was just our service because they were already frustrated with usi have never had this problem, with anyone but them!!! like I stated we did not paint the walls back and did leave some trash but the rest I believe we should not be charged for!! I have never in my life of renting from properties in the past years have I been charged for drip pans, I have never broken a lease or owed a property money, if I felt the charges were "with reason" than I would have no problem payingwe did apologize for being rude ONLY AND SOLELY because you have to send 5-emails make 5-calls and do 1-pop up trips to the office only to deal with rude staff before anything gets done, in the whole year I lived there only 1-employees have been kind Mrs [redacted] and Mrs [redacted] (even tho she ducks emails and calls a swell) please see all above attachmentsit does not allow me to attach more than files and I have about so I will attach these is separate email cc'ing both Revdex.com and [redacted] realty Regards, [redacted]

Tenant turned in keys on September 6, 2017Tenant came into the office on October 4, 2017 to receive her itemization of security deposit. She refused to sign for it. The tenant did not leave the property in move in condition. The tenant never turned in the Inventory Condition Form... to the previous property management company. It is the tenants responsibility to turn in the Inventory Condition Form or they are accepting the property in the condition they received it. The itemization of security deposit and list of repairs are attached. All items are the tenants responsibility and will be changed.

Complaint: [redacted] I am rejecting this response because: I have kept all communication for proof [redacted] Clark did work in September of that was not approved and billed us in January and that work was not even included on end of year tax statement He then did more of the same work in January that was also not approved or known of either, and then we were sent an email saying we owed $ Limit of over $requires approval Tenants were put in house in February and rent was never on his statements and we had to call Housing Authority to see if people and city were actually paying rent We received statements of February and March without rent being shown as collected Contract states work done requires approval and work done will be shown on a monthly basis along with rent collected, will be accounted for monthly Regards, [redacted] ***

All repairs have been taken care of in a timely manner. Per the tenant's signed and executed Residential Lease, paragraph states that Landlord is not responsible for any damages due to theft, burglary, robbery/assault, vandalism or OTHER PERSONS. It was explained to the tenant that
the repair would be billed to the them per the lease. Breaks-ins are a difficult point to argue/prove when there are numerous situations that could cause a tenant, tenant's guests, family, occupants or OTHER PERSONS to cause damage to a property either thru break-ins or accidental lock outs, etc. The repair was handled by a professional locksmith. Unfortunately the tenant's security deposit cannot be used to pay for a repair while the tenant is still occupying the property.It is practice to post a notice on the property if the tenant's account is delinquent; we do not consider that a nasty eviction notice. A written invoice was mailed to the tenant explaining the expense. If the tenant has a question regarding a balance we can help with answering them

Complaint: ***
I am rejecting this response because:This doesn't even address the fact that I was charged for work which was not approved and was not included in the monthly statements from *** Clark's company for many months. About $of work has nothing to do with the code compliance and the invoices are marked “Tenant” and “Rent Ready”Half was done in September of but it wasn't even on the year end statement from *** Clark's company. There are many charges on there that are duplicated charges which have been a recurring problem with the companyIt was apparently made ready to rent twice, which is why there are duplicated charges and I was not even told what work supposedly needed to be done in order to give approvalAlso, rent was collected from the tenant which was not on the owner monthly statements and SAHA sent money on the first of the month, which was not on the statement. We know this because it is on the owner portal, which I now have access to I asked them not to rent to SAHA because last time they did, it caused many thousands of dollars in damage and I ave both of these problems documented I have also never received anything about it taking any time for SAHA, I have no idea what he is talking about there I also asked repeatedly that the property not be rented until I received written proof from the code compliance that it was considered habitable, again, for which I also have documentation. After giving thousands of dollars previously to *** Clark's company to fix it, the property was deemed uninhabitable by the code compliance The day that we got something from code compliance saying I had to make a court appearance, I called *** Clark's company. I received it the day I was supposed to be thereHad it been sent in a timely manner, I would have gone out and tried to figure out what was going personally with the property We paid *** Clark's company to mow the lawn for a property that he sold me, for which I received a code compliance because it had not been mowed even though we were paying them to have it mowed twice a month
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I
am just waiting on my check for $as they promised meOnce the check is received, I will be satisfied
Regards,
*** ***

As mentioned before we have gone over every item that was billed to the tenant. I *** *** stand by my original decision to make no adjustments to the tenant’s expensesAbout a week prior to moving in the tenants provided our office with a list of items that they wanted us to address. We sent someone out to the property and our crew used this as a checklist to assure that the tenant was completely satisfied. The TAR lease that our company uses states in Paragraph that “tenant has inspected the property and accepts it AS-IS”. So the fact that we sent someone back out to the property after the tenant had moved in shows that we provided outstanding customer service in addressing their concerns. Paragraph 17.Dof the TAR lease lists “Prohibitions” and item Dspecifically states that tenants may not alter, replace or remove flooring material, paint or wallpaper. The tenant’s complaint states that she did not bill our company for the carpet she replaced which is irrelevant to the current chargesWe have a copy of the move in condition form and nothing that was billed to the tenant is something that existed when the tenant moved in. First of all, the move in condition form does not list a damaged garage door which is priced at $to repair. The paint alone for the three rooms totals $to get the property rent readyGeneral cleaning was billed at $and carpet cleaning was billed at $195. These items alone exceed the tenant’s security deposit. Every other charge is minimal (replacing burnt out light bulbs, etc...) yet required as per Paragraph 17.Aof the TAR lease that was signed. As this complaint goes into issues with my staff; I stand firm in stating that my employees provide professional service to each of our clients

Our company refunded the client her $application fee. Thank you

This tenant moved out of our property almost months ago. We mailed the Itemization of the Security Deposit to the forwarding address she provided within the days allowed. The tenant recently contacted my office regarding the move out. My office staff has reviewed each of her
points and complaints with me personally. Unfortunately we are unable to adjust any of the charges. We have worked with this tenant from the beginning. Just three months after moving in, per the tenant’s request we communicated with the Owner about releasing the tenant from her lease. We emailed the tenant and notified her of our willingness to release her from her lease with the same rules applying as if the lease was completely fulfilled (i.e….cleaning, property left without damages, etc). We have an email from the tenant apologizing for her rude approach in contacting our office and told us she did not wish to break her lease. Not once in our email did we threaten reporting a broken lease. The email is very professional and to the point. My office staff exhibits this professionalism daily, and we do our best to maintain in good standing with all of our clients

Complaint: ***
I am rejecting this response because: I have asked you several times what you were charging me so much, I made a police report and that area is very bad , I have been broken into two times alreadythey came out and fixed only the latches nothing else no new door or frame or anythingI realize it would be my responsible if someone in my household broke it, my this was an intruder, not someone I knewI don't agree with the charged, that is a lot of money out of my pocket and you never answered my questionsYou had to come back and fixed the latches again , due to the door not locking at allThat is not my fault that you do not keep up with the maintance of the propertyNo new locks were replaced either, so why is it so much? I've asked this question before and never got a response back
Regards,
*** ***

Complaint: ***
I am rejecting this response because: the property was not provided to me in move in ready conditionThe repairs needed and damages beyond wear and tear exhausted before I began my rental agreement into the propertyThe property has a history of prior tenants move in and quickly move out due to the severe lack of care, updates and maintenance needed to the property according to several neighbors affidavits whom reside next door to the propertyAs shown in the pictures taken the day of move in of the severe damages to walls, doors, sinks, roofing, closets, appliances, garage ect, it is highly unlikely that I caused more severe damages within monthsThe first two months were unliveable due to roach infestation and I moved out a month early due to the poor condition of the property that existed prior to moving inDespite what was wrote in the condition form, I submitted several pictures contradicting being accused of causing any damagesThe invoice sent for payment for the property has several things listed for damages that existed before I moved in untreated by the companyIt is injustice to be expected to pay for damages not caused by me and failed to be repaired by the company
Regards,
*** ***

Trash pick up is not a service that our company directly performs but rather provides; we have no direct control over the garbage truck, or pick up/scheduling. We pay the water/trash bill monthly so failed pick ups are a major inconvenience for our office as well. We contact the
garbage company every time they miss a pick up.Paragraph 15.Aof the Residential Lease states that “Tenant has inspected the Unit and Property and accepts the unit AS-IS. Window screens are not considered a necessity. Paragraph 15.Bstates that “The Inventory and Condition Form is not a request for repairs. Tenant must direct all requests for repairs in compliance with paragraph (which states that all requests for repairs must be in writing and delivered to Landlord).The air conditioner repair has been addressed with the owner; however it is ultimately their decision on what repair will be completed and when. Our company has provided a window unit air conditioner which is better than no air at all. The lease does not state that Central Air is provided. We will continue to communicate the requests with the Owner regarding this repair

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me for the moment Some repairs remain, but the main problem has been resolved.
Regards,
*** ***

We did not place any tenants up in a hotel at the end of or any other time for that matter. The accounting has been accurate with this client’s new account manager. The owner statements are emailed and mailed to the owner every month around the 10th.Our 1099’s are distributed in a
timely manner. The was mailed out on 1/31/and the break down was emailed to our client on 2/2/The was mailed out on 1/31/and the breakdown was emailed to our client on 1/21/16. This would have provided adequate time for both years’ taxes to be filed before the IRS deadlineWhen we receive emails we will respond within hours unless it’s a weekend or holiday. If we plan to be out of the office we have a notice automatically respond to every incoming email.There is definite lack of communication between our client and her daughter. On several occasions we have responded to our client about an inquiry and then we are asked the same question by her daughter.We are willing to discuss any billing or matters with our client's attorney and allow both parties to move forward

K Clark Property Management, Ltd is ready and willing to accept the tenant's 60-day written notice to vacate by January 31, 2016. Although the tenant's original notice was not dated at least days prior to the expiration date of the lease (as required in paragraph4.A.(2); we are willing
to accept the Notice to Vacate to make the move out transition as smooth as possible for all parties involved.We take great pride in the fact that our entire staff performs daily tasks in a professional manner with each and every one of our clients. We also understand that when two parties start a discussion, and one party is in disagreement they may tend to feel like the other party is unwilling to listen. This was not the case regarding this alleged complaint and we have audio and video tape of our front lobby where the discussion occurred. The complainant is more than welcomed to call and schedule a date and time to review the audio and/or video of the discussion. We want to make sure that the clients are completely satisfied with their rental experience and our company