CenturyLink

CenturyLink appreciates Ms*** writing regarding her recent experience with our company. I regret to inform Ms*** that she did not include sufficient information for CenturyLink to conduct an investigation. I was unable to locate an account at the address on the Revdex.com
complaint. In order to investigate the complaint, the CenturyLink account number will need to be provided. Once the CenturyLink account number is provided, CenturyLink will be happy to investigate Ms***’s concerns *** Customer Advocacy Group

CenturyLink appreciates the opportunity to review Ms***’s account, *** *** ***. Our records indicate the account was disconnected on June 15, 2016, with a May 25, effective bill date. The May 25, Closing bill reflects credit for previously billed CenturyLink
service back to May 25, Ms*** indicates in her Revdex.com complaint she is disputing charges on her monthly bill. However, she does not indicate what charges she is disputing. If she is disputing CenturyLink charges, I would be happy to investigate further. However, specific information as to which charge she is disputing needs to be provided. If Ms*** is disputing *** charges, she would need to contact *** The current balance due is $423.43. The balance due is valid and the charges have been sustained *** CenturyLink Customer Advocacy

I have received a copy of the Revdex.com complaint filed by Ms*** ***, regarding a billing dispute. Unfortunately, Ms*** did not provide her CenturyLink account numberIn order to investigate her complaint, I will need the CenturyLink account numberOnce I have the
necessary information I will be able to investigate her concernsCenturyLink apologizes for any frustrationSincerely, *** ***

A Lead Analyst worked on Ms***’s MyAccount issues. Corrections were made to her MyAccount. Ms*** should be able to log in with her email address ***. The Analyst left a message for Ms*** on May 11, Upon review of the April 19, bill, the discount decreased due to no Auto Pay or Paperless billing being on the account. A credit for $was applied on May 12, and should be reflected on the May 19, bill. CenturyLink regrets any inconvenience Ms*** has experienced *** CenturyLink Customer Advocacy

I have reviewed the Revdex.com Complaint from *** regarding problems transferring their serviceI'm sorry to hear about the problems they had trying to get their service transferred and certainly understand their frustrationI checked the order number provided and show it was
canceled I'm guessing the Customer chose to go another direction with their serviceIf the customer needs any further assistance I would be happy to help as needed.Sincerely,Mr.***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, pending upon the refund check arriving for the $early termination fee
Sincerely,
*** ***

Revdex.com:
On March 7, in a conference call with my online banking service representative (Jordan), we again tried to resolve issue with Century LinkIt was discovered that payment was sent to Century Link on July but was never cashedMy bank shared that during this time span they have record that Century Link changed their billing address and bank was not informedJordan tried for minutes to find a department to talk with him to find out how a payment could be submitted to Century Link to the correct department and also to have my credit restored due to this not being my fault and bill being sent to Collection service. At this time I would like Century Link to either email or call me to inform me how to send in the paymentDue to the inefficient system in place at Century Link I can no longer spend anymore time trying to resolve this matter.
Sincerely,
*** ***

CenturyLink appreciates Ms*** giving us the opportunity to review the handling of her accountAt CenturyLink we strive to provide outstanding customer service and her comments are appreciated plus utilized to enhance our trainingUpon review, I made contact with Ms***, I
provided CenturyLink’s overnight payment address*** *** *** ***
** * *** *** *** ***
*** ** *** ** CenturyLink Customer Advocacy Group

I appreciate Mr*** *** providing the account number in question. I did not receive the email he refers to in his Revdex.com complaint, as I have had no previous contact with Mr***. Unfortunately, the account number provided (*** *** ***) is not in Mr*** ***’s name, nor is he an authorized party. Thus, I am not able to provide any information regarding this account to Mr*** *** Customer Advocacy Group

Complaint: ***
I am rejecting this response because: I provided it to Century Link, to the technician that came to my home. They need to work with that technician. I don't understand or know how to get proof of this? I've been a customer for years and have never had issues like this in the past. I should not be responsible for something that is the fault of Century Link.
Sincerely,
*** ***

CenturyLink appreciates *** *** giving us the opportunity to review the handling of his accountAt CenturyLink we strive to provide outstanding customer service and his comments are appreciated plus utilized to enhance our trainingUpon review, I verified *** *** was billed an
additional $for prorated charges due to a rate change that took place mid monthThe disputed charges were credited back and the monthly recurring charges are being billed at the correct rateCenturyLink apologizes for any inconvenience or frustration this issue may have caused *** *** CenturyLink Customer Advocacy Group

04/5/CenturyLink has received a copy of the Revdex.com complaint filed by *** ***Below are our findings: Our records indicate Mr*** contacted CenturyLink on 03/04/requesting to add *** programming to his accountAn order was processed on this date to
facilitate this requestThe customer qualified to receive a promotional offer which provides a *** $Reward Card for taking advantage of adding this programming and having the account combined billing with ***This reward card will be provided to him in the form of a *** Prepaid Card and will be sent to him 4-weeks after all eligibility, redemption and retention requirements have been metThe requirements associated with the offer are that he must keep the eligible product for weeks after the installation order is completedIn Mr***’s case, that date will be approximately 05/04/2016.In order for Mr*** to receive his reward card he must register and redeem it onlineHe will be receiving a postcard by mail within 3-weeks after the order completes, which should be within the next week or so in his caseThe postcard will give instructions on how and where to register/redeem for the cardIt will provide the redemption web site address (www.centurylink.com/getmyreward) and other information required to redeem. Unfortunately, I am not familiar with any specific promotions *** may be offering directly to a customer who takes advantage of their products and servicesThat being said, any offers made from *** in association with referral of a customer would need to be addressed directly with their company.CenturyLink apologizes for any inconvenience Mr*** may have experienced regarding this matterMrs*** CenturyLink Customer Advocacy Consumer /Small Business Sales and Care

CenturyLink appreciates Mr*** giving us the opportunity to review the handling of his accountAt CenturyLink we strive to provide outstanding customer service and his comments are appreciated plus utilized to enhance our trainingUpon review, I verified Mr*** returned the modem to
CenturyLink’s warehouse per the *** tracking number he providedI issued a credit for $108.60, the total balance left on the accountHe no longer has an outstanding debt with CenturyLinkCenturyLink apologizes for any inconvenience or frustration this issue may have caused Mr***Amber CenturyLink Customer Advocacy Group

CenturyLink appreciates Mr*** giving us the opportunity to review the handling of his accountAt CenturyLink we strive to provide outstanding customer service and his comments are appreciated plus utilized to enhance our training.Upon review, I verified CenturyLink has a ticket with a
contractor to have Mr***’s line buried on 01/24/This is the soonest date the contractor is able to bury the lineIn most cases the line is buried in approximately 2-weeks but there can be delays during winter months due to weather and ground temperaturesCenturyLink apologizes for any inconvenience or frustration this issue may have caused Mr***.AmberCenturyLink Customer Advocacy Group

Complaint:
I am rejecting this response because: This does not address the way I was treated I do pay you guys but you simply mess up every single billYou overcharge And your customer service is repulsiveWhat kind of business would treat their current customers the way your representatives have treated me and several other customers!
Sincerely
Andrea ***

I have reviewed the complaint from *** regarding a credit reporting inquiry done in errorIt seems we placed a new order when the customer moved instead of transferring their existing service as we should haveI have requested our Credit Department have ***'s credit reports be corrected due to
our errorWe apologize for this mistake and appreciate *** giving us the chance to correct it.Sincerely,***

CenturyLink has reviewed all bills on both of Ms***’s accounts. Account *** *** *** is the only account that reflects charges for a modem. Ms*** was billed a monthly lease charge while the account was active and she was billed for unreturned equipment. Account *** *** *** does not reflect any modem charges, either lease or purchase. If Ms*** has paperwork that indicates she has been billed for two modems, CenturyLink would be happy to investigate further Account *** *** *** was suspended for non-payment on February 18, but the service was restored on February 24, 2016, when a payment for $was received. There are no repair reports from February to June that would indicate Ms***’s service was not working. As previously stated, the account was suspended again for non-payment on April 19, 2016. The July 4, Closing bill reflects credit for previously billed service from April to July 3, *** CenturyLink Customer Advocacy

I have reviewed the complaint from *** regarding a no solicitation request from CenturyLinkI am sorry to hear about this situation our Door to Door Sales Consultants are advised not to disturb residence with a no solicitation sign on their doorI have added ***'s information
provided to our Do Not Solicit Repository which will be relayed through all our marketing channelsIt may take up to days for this to filter though our various forms of marketing.Sincerely,***

Complaint: ***
I am rejecting this response because: I still have not received a confirmation that the second account for service at my new *** *** address has been cancelled and that there is a zero balance Because I never received service at this address, I want to make sure that the second account has been properly closed and that there is no outstanding balances Would it be possible to be sent a confirmation showing the account number and a statement that shows the account has been closed? I accept the response that my first account at *** *** has been closed and that I will receive a credit refund of $within business days However, I do not want to close my complaint until that credit refund has been received and both accounts show a zero balance
Sincerely,
*** ***

CenturyLink appreciates Ms*** writing regarding her recent experience with our company. I regret to inform Ms*** that she did not include sufficient information for CenturyLink to conduct an investigation. I was unable to locate an account in Ms
*** with the limited information on the Revdex.com complaint In order to investigate the complaint, the CenturyLink account number will need to be provided. The CenturyLink account number should be on the Collection Notice. Once the CenturyLink account number is provided, CenturyLink will be happy to investigate Ms***’s concerns. I regret any inconvenience this may cause *** Customer Advocacy Group