CenturyLink

Complaint: ***
I am rejecting this response because: You are not even addressing the issueI have only authorized Centurylink to bill me once per month for payment, not twice in one month which Centurylink has done twice now!! Resulting in overdraft fees on my account due to charges that were made multiple times in one month that I did not approve of!
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:I scheduled to have you come out to work on my equipment and due to your servicemens lack of response to my houseAnd during the tmethe were suppose to arrive I was talking to a rep from my home number then a supervisor and he stated the cancled because they did nothave access to my propertyThe supervisor basically was insuinating I was lying no one came to my door I missed a whole day of work and you didi not show upI believe your service man went to the wrong neighborhood I live in a suburban area not gates etcSo then you expect me to takeanother day off because of there mistake So afer plus years of service I decided I was done being disrespected and given the run around.If this is how you treat loyal customer then I no longer want to do business with this company. I have since disconnetced all services with centurylink as has several of my co-workers and family because of the same issues. Not sure what happened to your company but I wouldnot recommend to anyone after the treatment I recievedI would at least expect compensation for the day off to meet with your service tech who never showed and I was home all day
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I was never told about the billingThe Internet services is so slow that I have to go to the library just to do my homeworkThey can send someone out to check the services or I can make a video and upload it to Revdex.com to see that the internet is crapI have no problems with filing with the courts and have the calls pulled from the day I placed order for services.I will never pay for something that I did not use
Sincerely,
*** ***

I have reviewed the Revdex.com Complaint from *** regarding a disputed early termination feeI have reviewed the account history showing the customer had called in about the billing being higher than expected all the way back in SeptemberThe charges were explained in detail it
seems it was higher due to the extra features on accountThe customer called in 9/29/we offered to have them speak to our Retention Department so see about any extra discounts to help lower the bill the customer refused to be transferred to themThe customer called in again on 12/to get the account paid up to date so they could port the number out to another provider they were once again advised of the service agreement and early termination fee for canceling earlyThe service was finally ported out on 2/12/to another providerBased on my findings the early termination fee is valid and sustained we apologize for any frustration this situation has caused.Sincerely,Mr ***

I have received a copy of the Revdex.com complaint filed by Ms*** ***, regarding a customers service/billing disputeCenturylink would like to thank you for taking the time to notify us about the unsatisfactory customer service experience that you recently encountered
That's not how we do business and I certainly don't enjoy hearing the treatment you receivedPlease accept our apologies for not meeting your expectationsOur support centers have supervisors and team leads availableThey can be reached by contacting our team at *** and requesting to speak with a supervisor to address your concernsSincerely, *** ***

03/04/2016CenturyLink has received a copy of the Revdex.com complaint filed by *** ***. Below are our findings:Upon research of Ms***’s CenturyLink account, I found until 01/07/2016, the only time that Ms*** called to CenturyLink was while her service was in
a suspend for non payment status when changes cannot be made to the account until a payment for the past due balance is made and an order to restore service is completedMs*** was advised this on each phone call to CenturyLink’s financial serviceOn 01/07/2016, Ms*** called, while her service was not in a suspended status and requested her phone be removed and her package changed to an internet only accountAn order was placed and Ms*** was advised the changes will reflect on the next bill statement.Ms***’s 02/01/and 03/01/bill statements both reflect CenturyLink’s internet only billingAs a requirement of Ms***’s new promotion, she has an opportunity for an additional $off a month (as long as she maintains the same internet package) by setting up autopay through her checking account or credit/debit cardThis may be set up through CenturyLink online MyAccount at www.centurylink.com/myaccount (a MyAccount will need to be set up by following the prompts) or through the back of the payment remittent slip by filling out the information for auto pay and sent in with current month paymentKeep in mind that autopay may take 1-bill cycles to complete and the additional promotion will not begin until the bill reflectsBy adding the autopay she will also avoid late fees (both to assist with reducing her monthly charges).As there was no error on Ms***’s CenturyLink account, CenturyLink finds no credit adjustment is warrantedCenturyLink strives to provide quality products and services and appreciates the opportunity to address Ms***’s issueWe regret she feels she may not have received such service and apologize for any inconvenience she may have experienced related to this situationCenturyLink has closed this complaint.Sincerely,*** ** ***CenturyLink Customer Advocacy Consumer /Small Business Sales and Care

09/01/2016 CenturyLink has received a copy of the Revdex.com complaint filed by *** ***. Below are our findings: Upon research of Ms***’s CenturyLink account, I found on 08/15/2016, Ms*** had called to CenturyLink customer
service and requested her CenturyLink account to be disconnected and credited to the install dateAn order was placed with an effective bill date (reversal of charges) to the install dateA final bill was generated on 08/16/that reflected the reversal of charges. As this issue was already resolved, CenturyLink has closed this complaint. Sincerely, CenturyLink Customer AdvocacyConsumer /Small Business Sales and Care

*** ***’s May 14, bill does reflect a charge for the leased modem, as it was issue prior to the order to remove the modem. As previously stated, the order to remove the leased modem was issued on May 25, 2017, which was after the May 14, bill was generated. In addition, as stated in our previous response, a credit was applied on May 25, for the modem charges on the May 14th bill *** CenturyLink Customer Advocacy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
It's really irritating that your customer service department were complete aes until I filed a complaint with the Revdex.comI will never get service from you again and I will direct everyone I know to do the same
Sincerely,
*** ***

I have received a copy of the Revdex.com complaint filed by *** *** ***, regarding a billing dispute. Unfortunately, *** *** did not provide her CenturyLink account numberIn order to investigate her complaint, I will need the CenturyLink account numberOnce I have
the necessary information I will be able to investigate her concernsCenturyLink apologizes for any frustrationSincerely, *** ***

2/19/16: In or**r for Centurylink to respond to the customers complaint regarding charges on their final bill they need to provi** their full account numberThe number provi**d is missing one numberA further response will be posted after the full account number is provi**d and a review of
the account is completedThank you for your cooperation.***/Centurylink Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution (so long as there is a credit on my next bill) is satisfactory to me
Sincerely,
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/11/19) */
11/19/
CenturyLink has received a copy of the Revdex.com complaint filed by *** ***Below are our findings:
Upon research of Mr***'s CenturyLink account, I found after the disconnection of the high speed
internet and reversal of charges for service not used, charged Mr*** less than the amount quoted for the internet:
HSI from 08/28/to 09/18/(days)
Charged $for internet prorated
Charged $for internet
Total actually charged was $after prorated reversal of charges due to disconnect order
Mr*** stated was to pay $a month / days (billed per cycle) = $per day x days of service = $
As Mr*** had the internet service for less than days, I have issued a courtesy credit for the early termination fee of $However, the charges for the service provided, is sustained as valid making the remaining balance due of $
CenturyLink strives to provide quality products and services and appreciates the opportunity to address Mr***'s issueWe regret he feels he may not have received such service and apologize for any inconvenience he may have experienced related to this situation
Sincerely,
*** ** ***
CenturyLink Customer Advocacy
Consumer /Small Business Sales and Care
Initial Consumer Rebuttal /* (3000, 7, 2015/11/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
(Total actually charged was $after prorated reversal of charges due to disconnect order.)Remaining balance is $
How does it total up to $for month?
Final Business Response /* (4000, 13, 2015/12/29) */
12/29/
CenturyLink has reviewed our previous responses to Mr***'s issueThe appropriate credits had already been applied to the accountAfter careful consideration, we find our original investigation and response to be validCenturyLink finds no credits are warranted and sustain the balance dueCenturyLink has closed this complaint
Sincerely,
*** ** ***
CenturyLink Customer Advocacy
Consumer /Small Business Sales and Care
Final Consumer Response /* (2000, 15, 2015/12/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will pay the $under protest because centurylink has way overcharged me for my phone serviceWhat a scam

To whom it may concern: Please be advised that CenturyLink has completed a review of this complaint filed and found the following: There isn’t any new information on this rebuttal that warrants further reviewThe customer is granted the automatic consideration on the first bill, for the promotional pricing and given days from the initial service date to comply with the criteria that is on both the website marketing material/offers, again on the mailed terms and conditions when the order is placed and then again stated in regular (not small print) on every bill the customer receives That said, CenturyLink appreciates that this may have been confusing and will pass this information on to our marketing department for further consideration at such time it’s determined there is need to address such issues CenturyLink acknowledges the customers concerns and apologizes for any issues or inconvenience that may have been experienced as a result of the formatting of the initial online offers the customer reviewed prior to the order Sincerely, *** *** Executive Office Regulatory Escalations Analyst CenturyLink Customer Advocacy Consumer/Small Business Sales and Care

CenturyLink appreciates Mrs*** giving us the opportunity to review the handling of her accountAt CenturyLink we strive to provide outstanding customer service and her comments are appreciated plus utilized to enhance our training.Upon review, I verified Mrs*** requested her
CenturyLink service be disconnected on 12/15/2017, as we were unable to provide service at her new addressThe disconnection order was issued on 12/15/but did not complete until 12/18/Due to her bill date being on 12/16/2017, her next statement printed and withdrew from her bank account on 01/15/Two days later a financial service agent issued a refund for that paymentI contacted our financial service team to verify Mrs*** account is not in collectionsThere was a credit balance of $remaining on her accountShe will receive a refund check for this amount in 2-weeks.CenturyLink apologizes for any inconvenience or frustration this issue may have caused Mrs***.AmberCenturyLink Customer Advocacy Group

I have reviewed the Revdex.com Complaint from *** regarding internet service problemsI checked the customers service showing they are at 117% download and 116% upload train rates with a stable connectionSince the customer is reporting problems on their end I have requested our
Internet Escalations Team to contact the customer and troubleshoot the problemsI also reviewed the account notes and don't show they have called into report service issues in the past months our 24/Tech Support is always happy to help as needed ***. Based on my findings I don't see any credits are warranted for this customer's accountSincerely,Mr.***

CenturyLink thanks Mr*** for getting back to us.The account has been credited and has a credit balance of $There are no additional payments dueAmberCenturyLink Customer Advocacy Group

02/16/2016CenturyLink has reviewed our previous responses to Mr***’s issue. After careful consideration, we find our original investigation and response to be valid. CenturyLink has closed this complaintSincerely,*** ** ***CenturyLink Customer Advocacy Consumer /Small Business Sales and Care

To whom it may concern: I have received and reviewed the customers’ complaint and found the following: As stated in the initial reply notations on the account support services were valid up until the last contact involving such was made in August of When the services did get canalled that effective bill date of the termination also correlates with the August 25th date the bill was actually back dated forAdditionally, as was stated in the initial reply, the amount of the early termination fee, $has been adjustedContrary to the statement given by the customer there isn’t any way to check the data usage on account that is no longer active as this information is not stored for future reviewSince all of the charges from August 25th forward have already been negated and the early termination fee waived, the balance as mentioned is valid as there isn’t anything to invalidate these chargesWhen reviewing the complaint, the contact initiated by the customer to make arrangements after the contact and payments made just at that time or just prior to this august 25th date normally indicate that services are currentCenturyLink appreciates the opportunity to clarify the reason for sustaining the balance due and again, apologizes for any issues or inconvenience that may have been experienced. Sincerely, *** *** Executive Office Regulatory Escalations Analyst CenturyLink Customer Advocacy Consumer/Small Business Sales and Care