CenturyLink

I have reviewed the reply from *** the charges have already been explained as follows : The current charges are $+ taxes, fees and surchargesThe Home and Internet package is $+ taxes,fees and surcharges which comes to $They are being billed $for TV service plus taxes,fees and surcharges totaling $68.21. Sincerely, Mr.T***

Final Consumer Response /* (2000, 5, 2015/07/22) */
The business has contacted me and resolved the issueThis can be closed

CenturyLink thanks Mr*** for getting back to you usWe sent a technician to Mr***'s homeHe found there was a speed issueHe was unable to resolve the issueThe technician's supervisor has escalated the issue and another technician will be doing more extensive testingThey will be reaching out to update Mr***. CenturyLink apologizes for any inconvenience this has caused Mr***.AmberCenturyLink Customer Advocacy Group

Initial Business Response /* (1000, 4, 2015/12/02) */
I have received and reviewed the Revdex.com complaint from *** regarding our failure to disconnect service when requestedI have reviewed the account and notes showing this issue has been resolved and all overcharges credited
as 11/17/15.We certainly understand the customers frustration this error of ours has caused and greatly apologize for itIf the customer has any other unresolved questions we are happy to further assist
Sincerely,
Mr***
Initial Consumer Rebuttal /* (2000, 6, 2015/12/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They fixed the problem

To whom it may concern: I have received and reviewed the customers’ complaint and found the following: The current promotional monthly rate the customer pays for the internet portion of this bundle is $a month or roughly $cents a day Service was initially provisioned on the
29th of April and to the date of June equals days of service In lieu of the difficulty and though there was some usage as indicated in our database Centurylink will adjust for the amount of time the customers ability to fully use the internet service was limited I have adjusted the average daily amount of $a day times thirty-nine days for an adjustment of $ CenturyLink acknowledges the customers concerns and apologizes for any issues or inconvenience that may have been experienced. Sincerely, *** *** Executive Office Regulatory Escalations Analyst CenturyLink Customer Advocacy Consumer/Small Business Sales and Care

I have reviewed the complaint from *** regarding a billing and service complaintI reviewed the account history showing the customer's monthly rate increased by $due to not maintaining auto pay and paperless billing on the account as required for the full promotional discountThe
customer's account was turned off due to non payment on 8/9/the last payment received was 1/26/I reviewed the repair request history and show there was a call in January stating the service wasn't working which was due to the transfer order not being complete until the end of the business dayBased on my findings there are no credits due on this closed account the balance is valid and sustained.Sincerely,***

10/06/2016 CenturyLink has received a copy of the Revdex.com complaint filed by *** ***. Below are our findings: Upon research of Mr***’s CenturyLink account, I found no record of the leased modem being returned to CenturyLinkCenturyLink is not
provided return label tracking numbersCustomers are responsible to retaining the UPS tracking number for tracking proof of deliveryCenturyLink cannot remove the monthly fee or issue credit for the billed lease fee of the leased modem without proof of delivery. Mr*** must provide the UPS tracking number for proof of delivery to CenturyLinkI apologize for any inconvenience this may have caused, CenturyLink has closed this complaint. Sincerely, *** ** ***CenturyLink Customer Advocacy Consumer /Small Business Sales and Care

Complaint:
I am rejecting this response because:
Sincerely,
*** *** Century link is the company who set all this up? It was there sells person that misled and even lied about what service I would get every month.. *** just continues to defend the actions that got me into this whole mess... There has got to be several more if not thousands with this same complaint? I just want out of the whole mess if they will not honor their commitment.. Fancy lawyer words dancing around the truth and the true problem that all started with a rep from CenturyLink.. Please

CenturyLink appreciates Ms*** giving us the opportunity to review our handling of her account, *** *** ***. I would like to apologize for the less than exemplary service that Ms*** recently received from CenturyLink representatives. Her comments are appreciated and, to
improve customer service, will be investigated. Our representatives need to know the negative impact we have on customers when we fail to do our jobs well. Our records indicate Ms***’s account was established on August 9, and disconnected on August 23, 2016. The August 24, Closing bill reflected a balance due of $82.24. While the charges are correct, a credit for $was applied on February 28, 2018, in an effort to satisfy. The account currently reflects a zero balance. CenturyLink has sent a request to the Collection Agency to stop all collection activity and remove any credit reporting. CenturyLink regrets any inconvenience Ms*** has experienced Margaret CenturyLink Customer Advocacy

CenturyLink appreciates Mr*** giving us the opportunity to review the handling of his accountAt CenturyLink we strive to provide outstanding customer service and his comments are appreciated plus utilized to enhance our trainingUpon review, I verified Mr***’s concerns were addressed
on September 19, At that time, the monthly recurring charges for the disputed lease modem was removedMr*** is no longer being billed for a modem leaseI apologize for any inconvenience CenturyLink may have cause Mr*** *** *** *** ***

Final Consumer Response /* (2000, 5, 2015/12/14) */
Problme ResolvedI spoke with NOHD after seeing online post about how to solve missing equipment with Century LinkAfter the NOHD ( manager?) said that he could do nothing if the equipment was missing, I told him I had filed a complaint with
Revdex.com and after minutes of searching he found the missing equipment and zeroed out my balance due

2/17/Centurylink has reviewed the customers account regarding the credit of $reflected on the accountThe customer stated we are refusing to refund the creditWe have requested the refund be processedThe customer should received the refund within the next ten business daysThe
customer was also sent a return mailing label in JanuaryCenturylink apologizes for the poor customer service received regarding this matter.***/Centurylink Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I have switched to a better internet provider recommended to me.
Sincerely,
*** ***

I have Reviewed The Revdex.com Complaint regarding a misquoted promotionI have reviewed the account notes showing the quoted promotion is not available at the customers address and has been explained to the customer with the below resolution Review of the account shows that this
customer has bonded pair fiber technology and is in a prism available areaThere are no promotional discounts unless the customer adds PrismCenturyLink will manually adjust the Internet pricing with a $monthly credit for the balance of the 2-year term agreement just prior to the bill print date, due to the misquoteWhen the agreement expires, the price will automatically increase back to $pricing after the expiration date of 2-9-A credit of $has been issued to the account, leaving a revised credit balance of $9.02C.CenturyLink apologizes for any inconvenience the customer may have experienced in this matter. Sincerely,Mr.***

To whom it may concern: I have received and reviewed the customers’ complaint and found the following: Prior to this reply and shortly after the customer called, the change order was canceled and the port was allowed to proceedCenturyLink acknowledges the customers concerns and apologizes for
any issues or inconvenience that may have been experienced. Sincerely, *** *** Executive Office Regulatory Escalations Analyst CenturyLink Customer Advocacy Consumer/Small Business Sales and Care

Complaint: ***
I am rejecting this response because: I have been verbally informed that these items were all resolved on three prior occasions, and they were not resolved at all! I have informed ** that as soon as I receive the
monitary refund that I was informed was sent on July 19,via *** and has not arrived as of today July 29, that I would consider the complaint closed Sorry, but after months of trying to resolve these issues with CenturyLink; until receive their check I will not accept any verbal reassurances on their part. Sincerely,
*** ***

I have reviewed the Revdex.com Complaint regarding being charged for a modem they returned after the account was closedI would be happy to assist with this billing dispute if the customer can give me the old account number I can't find it with the information
provided.Sincerely,***

04/27/2016CenturyLink has received a copy of the Revdex.com complaint filed by *** ***. Below are our findings:CenturyLink reflects all contractual promotional timeframes and expiration dates on bill statements when a contract is applied to an account.Upon research of Mr
***’s CenturyLink account, I found that Mr***’s previous contractual promotion had expired on 09/22/This was reminded on his previous bill statements as shown below:Service Period: Sep - Oct You are receiving a reduced monthly rate for your High-Speed Internet service because of your month term commitmentWhen your current agreement expires on 09-22-your monthly rate will change to the standard rate.When the promotion had expired, Mr***’s 10/07/statement was billed at standard rateOn 10/14/2015, Mr*** called CenturyLink customer service and was offered a new month contractual promotionMr*** accepted and the order was placedThe new month contractual promotion had been added to every bill statement since, starting with the 11/07/statement:Service Period: Nov - Dec You are receiving a reduced monthly rate for your High-Speed Internet service because of your month term commitmentWhen your current agreement expires on 10-14-your monthly rate will change to the standard rateNote: This discount may vary depending on the presence of AutoPay and Paperless Bill.As Mr*** was advised of the contractual promotion on each bill statement when a contract was present, CenturyLink has sustained the early termination fee for disconnecting service before the contract expired on 10/14/as validCenturyLink has closed this complaint.Sincerely,*** ** ***CenturyLink Customer Advocacy Consumer /Small Business Sales and Care

I have reviewed the customer's reply regarding their internet service and new modem requestI show our Internet Escalation Team contacted the customer on 8/16/advising the customer they do not need a new modem they are receiving full speed of mbps download and mbps upload speedsIf the customer is experiencing problems on their end they can contact our 24/Tech Support *** or use our live chat help option on our website www.centurylink.com.Sincerely,Mr.***