CenturyLink

To whom it may concern: CenturyLink appreciates the opportunity to review the issues or concerns regarding this complaintAt CenturyLink, we strive to provide outstanding customer service and feedback is appreciated and utilized to enhance our trainingA Refund check number ***, in the amount of $was created on April 20th, and the customer should have received this by nowPlease feel free to contact me directly at Steve.S@CenturyLink.com if this is not the case.If the mail is being forwarded to an address other than the one associated with the service, please allow u to weeks for it to arrive.CenturyLink acknowledges the customers concerns and apologizes for any issues or inconvenience that may have been experienced. Sincerely, Steve S***

Complaint: ***
I am rejecting this response because: CenturyLink has done nothing to resolve the issueAs a IT specialist, I am not ignorant when it comes to connectivity and networkingI have already bypassed the router to the ONT device with the person on the phoneI have switched routers when testing with the same resultsCenturyLink fails to budge on their ability to resolve an issueBad company and bad customer supportLack of training.
Sincerely,
*** ***

To whom it may concern: I have received and reviewed the customers’ complaint and found the following: The account is waiting on a call review and response from *** and should be completed by 06/08/ At that time the customer will be contacted to review the issues and address
the customers claim(s) and at that time will be adjusted if applicable CenturyLink acknowledges the customers concerns and apologizes for any issues or inconvenience that may have been experienced. Sincerely, *** *** Executive Office Regulatory Escalations Analyst CenturyLink Customer Advocacy Consumer/Small Business Sales and Care

CenturyLink appreciates Mr*** giving us the opportunity to review the handling of his accountAt CenturyLink we strive to provide outstanding customer service and his comments are appreciated plus utilized to enhance our training.Upon review, I verified Mr*** ported his phone
service to a new company on 04/17/When CenturyLink receives a port out request from another phone company, it is to port out phone service onlyInternet service is not a portable feature and we cannot disconnect a customer’s services without them requesting itWe did not receive a call from Mr*** until 04/20/On that date, we issued an order to disconnect the internet service and have credited his service back to the date his service was ported outHe will received a final bill statement reflecting the credit issued CenturyLink apologizes for any inconvenience or frustration this issue may have caused Mr***.AmberCenturyLink Customer Advocacy Group

I have reviewed the customer's reply regarding a balance on their closed accountI have checked the closed account *** the final $was adjusted on 8/12/the account now has a zero balance we apologize for the delay in resolution of this issueSincerely,Mr.***

CenturyLink appreciates Mr*** giving us the opportunity to review the handling of his accountAt CenturyLink we strive to provide outstanding customer service and his comments are appreciated plus utilized to enhance our trainingUpon review, I couldn’t verify any documented promotional
offer of $supporting Mr***’s claims in this complaintMr*** was sent a welcome letter that disclosed the full terms and rates for Interment and Prism serviceMr*** didn’t dispute any of the monthly recurring charges prior to his Revdex.com filingMr*** is eligible for an additional $discount once Auto Pay has been set upAuto Pay and Paperless billing are requirements for additional discount for Mr***’s promotional offerI left Mr*** a voice message with my contact information for any further questions or concerns regarding this complaint** CenturyLink Customer Advocacy Group

Complaint: ***
I am rejecting this response because: I was not given a choice on having the jack installed I would like to see the paperwork they have saying that I approved having the jack installedThey let me know afterwards that I could have had someone else do it at a much cheaper priceI would like to see documents backing up this claim
Sincerely,*** ***
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***. This issue has been resolved and the account is now closed
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:Dear MrC***,I was offered the rate of $after auto pay discount plus taxes locked in for yearsYou can review the original call logs when Theresa and I talked over the phoneYour records may be incomplete or incorrect as that was the rate offered for 100/mbps internet and phoneThe price I was offered and signed up under did not include any extra promotionsThe only discount was the autopay discount of $every month which would last the whole year price lock in priceThe expiring promos were never part of the deal when I signed up nor was it explained to me when I signed upI was not given the expectation that I would have to call up to have any promotions applied to keep the price that was advertised to mePrevious CentuyLink employees understood the billing mismatch and that the price I was offered and signed up under was not being honored after I signed upThe promotions on the account were applied to try to compensate for the billing errors by CenturyLinkI have spent a lot of time try to get the bills corrected for many yearsI am just asking for my bill to be at the price I was guaranteed for years when I signed upThe price I am being charged now is not the price I was told when I signed up
Sincerely,
*** ***

Our records indicate Mr*** also submitted a complaint with our Executive Office regarding his concerns. A Manager contacted Mr*** and a Prism repair ticket was opened and escalated. After the engineer fix was put into place, the Manager confirmed Mr***’s service is
working correctly. Mr*** was provided contact information, if the problem reoccurs Margaret Customer Advocacy Group

CenturyLink appreciates Mr*** giving us the opportunity to review the handling of his accountAt CenturyLink we strive to provide outstanding customer service and his comments are appreciated plus utilized to enhance our trainingUpon review, I verified Mr*** was advised on
September 8, 2016, the type of technology available at his location didn’t qualify for the additional $promotionAt the present time, Mr*** is receiving the best promotional discount availableI apologize for any inconvenience CenturyLink may have cause Mr***Current Monthly Savings, DISCOUNTS & ADJUSTMENTS SUMMARY HIGH-SPEED INTERNET WITH AUTOPAY & PAPERLESS BILL Term Commitment Month of 12 44.05C TOTAL DISCOUNTS & ADJUSTMENTS 44.05C ** CenturyLink Customer Advocacy Group

It has taken me months to try and set up internet service and phone service with CenturyLinkMy experience with talking with an agent, some know what they are talking about while others are just reading a script and has to read off their script to fulfill their phone conversationWhen it comes to adding a service I'm usually dealing with a person from the USAWhenever I deal with repairs or installation I'm having a conversation with another person outside of the USAWho's unfamiliar with the USA phone systemI'm currently searching for Internet & phone service that will accommodate my business and personal needs

I have reviewed the Revdex.com Complaint from *** regarding *** ** billing and possible new CenturyLink promotionsCenturyLink per our agreement with *** ** doesn't address their billing complaints or disputes the Customer would need to contact *** *** I do show the customer
could get a new internet promotion with us but it would involve a service agreement with a $fee if they cancel earlyIn order to get the new promotion they would need to speak to someone in our Retention/Disconnect Department since it involves a term commitment ***We apologize for the frustration and time the customer has spent in the past trying to get assistance with these issues.Sincerely,***

thank you for fixing and crediting the account and I still feel a $late fee is ExclusiveRevdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

I have received a copy of the Revdex.com complaint filed by *** *** ***, regarding a billing disputeAfter investigation of *** ***'s account it has been found that the discount that was offered was not available to the customer and at this time is no longer a promotion
we offer customersThe customer has this promotion previously for months which ended on 04/28/After a promotion is used it can not be used again for monthsFurthermore this promotion is no longer available as all our promotions are on a price for life basis moving forward.In effort to satisfy we have credited the Septembers bill $to reflect the $rate *** *** was expectingWe have also added an additional $for Octobers bill, however after Octobers billing the rate will remain to bill at the price for life rate we currently are offering at $As we don't want to lose *** ***s business to the competition at this time we do not offer any other promotional optionsSincerely, *** ***

Revdex.com: I will give century link another call but like I said I have called them times before and still get the run around they tell me oh we will have fraud depth call you back in days each time I will report them over and over again until they learn to listen to me.thank you for helping me try to solve this issue
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

CenturyLink appreciates Ms*** giving us the opportunity to review our handling of her account, *** *** ***. I would like to apologize for the less than exemplary service that Ms*** recently received from CenturyLink representatives. Her comments are appreciated and, to
improve customer service, will be investigated. Our representatives need to know the negative impact we have on customers when we fail to do our jobs well Our records indicate Ms*** account was established on July 13, and disconnected on August 8, 2016. The August 8, Closing bill reflected a balance due of $257.48. A credit for $posted Ms*** account on September 2, 2016. The account currently reflects a zero balance due It appears the return labels and boxes have been sent the service address, *** ** *** *** address. I have requested labels and boxes be sent to the address on the Revdex.com complaint, *** *** *** *** ***It can take 2-weeks for delivery. I will monitor the account and adjust any equipment charges, if billed CenturyLink regrets any inconvenience Ms*** has experienced *** CenturyLink Customer Advocacy

I have been going to Richie's Automotive for years with very demanding projects for restoration vehicles, upgrades, repair, and mainenance Richie (the owner) is very honest and knowledgeable, and has saved me big bucks on many occasions, and saved me on the road on many others I have learned a great deal from this guyI refer all my friends and family here, and all are treated very well

I have received a copy of the Revdex.com complaint filed by Mr*** *** , regarding a billing dispute. Unfortunately, Mr. *** did not provide his CenturyLink account numberIn order to investigate his complaint, I will need the CenturyLink account numberOnce
I have the necessary information I will be able to investigate his concernsCenturyLink apologizes for any frustration.Sincerely, Mr***

I have reviewed the complaint from *** regarding not receiving account credits as promisedI reviewed the account notes supporting *** claim of a credit for $that was issued then canceled as invalidThe credit has since been adjusted on 05/07/I also adjusted $towards
the early termination fee she was told would be directly prorated per monthAny credit balances on the closed account will be refunded via check in the next 20-business daysCenturyLink apologizes for the conflicting information and frustration this has causedSincerely, Mr.T***