Cell Phone Shop

Review: Order # [redacted]

I ordered this item from their website, received after 18 days waiting after a bunch of e-mails with this business, it was a hassle, after receiving the item it was not in the original package, it was loose inside a small cheap open box, missing spare parts as indicated in the product dics. I wonder if the product was used before and if it was used, I might get infection because it is for personal use only, after trying the product it does not work good, I think it has manufacture problem, it hurt my hearing. After all that and after all e-mails back and forward. Their customer services offering me a refund credit less than I paid for the item, and they want me so far to ship it back and pay for shipping, I need a guarantee or the money first before I ship it because after all this bad customer service what will guarantee me that they will refund me back my money in full.

I need a solution.Desired Settlement: I want my money back guaranteed.

Business

Response:

Dear Sir/Madam,

Please accept our apology for this late reply.

Since we are communicating with our staff to settle this case, therefore, we hope to send our response to you when the case is settled.

We are sorry that our customer was not satisfied with the ordered merchandise and wanted to get a full refund after returning the products to us.

Since we have received returned merchandise from our customer, a full refund has been issued to the customer's account on Mar 11,2014 accordingly.

Feel free to contact us again if any further information is needed.

Yours faithfully,

CS (Cellphoneshop)

Review: as with many other complaints the cellphoneshop promises to ship out products from there company with 10 business days. then they bombard you with countless emails about your mailing address . after the 5th time I just gave up . consumers beware they even sent me someone else personal info.Desired Settlement: id like my money back ,please

Business

Response:

Dear Sir/Madam,

We have received the above mentioned complaint that the customer has not yet received the order and would like to receive a full refund.

By checking our system record, we have received the complaint from the customer before. Then we immediately followed up the case and finally settled this case via offering a

reshipment. And the entire order has been resent on Jun 13, 2013 accordingly.

We have further checked up with our customer and confirmed that the customer has received the order finally.

Therefore, please consider this case as settled and closed.

Feel free to contact us again if any further information is needed.

Yours faithfully,

CS (Cellphoneshop)

Review: Ordered items- they are willing to give me a partial refund on items that are incorrectly sent to me and neither of them work for my phone.

They sent me a charger that does not work for my phone nor what it was I had ordered originally.

Also, when order was originally placed, I never received a confirmation- I had to call confirm that order was sent.

To top all of this off- their phone number is out of service and they are unreachable.Desired Settlement: Full refund on my debit card

Business

Response:

Dear Sir/Madam,

Review: Ordered product shown on their website as a Mobile Cell Phone Charger to fit my cell phone. It does not fit my telephone as stated on their website. First of all this is FALSE ADVERTISING. First I paid to ship it then it being the wrong thing, asked for a refund... THEY will not REFUND my entire purchase, they will not give me my shipping charges back, then they want ME To PAY TO SHIP IT BACK. I refuse to pay to send back a falsely advertised item!!!!!!!!!!Desired Settlement: I Want my Money refunded ALONG WITH MY SHIPPING CHARGES a TOTAL of $11.63 and and apology for FALSE ADVERTISING would be nice!

Business

Response:

Dear Sir/Madam,

First of all, please accept our apology for this late reply.

We have not received the first notice and so we cannot respond the complaint on time.

After reviewing this case, we found that the customer has contacted us before complaining about the quality of the product.

We are sorry that the customer cannot use the product finally.

Therefore, as a courtesy to our customer, we agree to issue a refund to the customer's account and the refund has just been processed on Feb 13, 2014.

Feel free to contact us again if any further information is needed.

Yours faithfully,

CS (Cellphoneshop)

Review: I place an online order with CellphoneShop on 10/18/2013. As of this date I have not received items ordered nor verification of shipment. I called ###-###-#### which was listed on the website and spoke with someone who act like he did not understand what I was say. I first request verification that my email request was received to cancel order. Individual did not response. I asked if I could cancel order, then individual located my order and told me it already shipped and an email was sent to me on 10/21/2013. I question where was it emailed to he stated he did not have that information. I requested again to have the order cancelled and he stated it could not be. I asked then what step do I take to return product when & if received. The individual did not response, leaving dead air on the line for 2-3 minutes and I hung up.

I sent an email 10/29/2013 requesting to cancel the order because everytime I checked the website for status there is no tracking information. I used paypal and would like my money back and do not wish to do anymore business with this company.Desired Settlement: I would like a full refund return to my PayPal account. I do not want the products.

Business

Response:

Dear Sir/Madam,

We have received the above mentioned complaint that the customer would like to get a full refund for the order.

After checking our system record, we found that the customer has contacted us to cancel the order before shipment. However, the order has been shipped out already when we received the customer's request.

Then, we have suggested the customer can ask us to obtain a Return Authorization to return the order for refund after the order is received. But, we have not received any further response from the customer regarding to this issue.

We suggest the customer can contact us again via email and therefore we can follow up the case as soon as possible.

Feel free to contact us again if any further information is needed.

Yours faithfully,

CS (Cellphoneshop)

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Business

Response:

Dear Sir/Madam,

Sorry to bother. But we cannot find out the details about why our customer did not satisfy about our response.

Would you forward us the details again?

Thank you.

Yours faithfully,

CS (Cellphoneshop)

Review: I ordered an item on May 19th 2014.Order number[redacted].It was a Samsung wall charger and battery combo.The order never arrived in the 7-10 business days.Infact it has still not arrived as of today June 13 2014.I have contacted them via email and they did respond however have not answered my request for a confirmation of reshippment or a tracking number.To be frank I am more tham sure that the first shipment never took place at all.Now their lack of response seems like they are stonewalling me on delivery of my parcels ordered.Desired Settlement: That both the my parcel arrives and other do not have the Sam misfortune with this company

Business

Response:

Dear Sir/Madam,

We have received the above mentioned complaint that the order has not yet been received.

After checking our system record, we found that the customer had contacted us for not receiving the order. We have immediately followed up the case and finally resent the order on Jun 12, 2014 already.

The tracking information shows that the reshipment has been delivered on Jun 19,2014 successfully.

Since our customer has received the order already, please consider this case closed as settled.

Yours faithfully,

CS (Cellphoneshop)

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I ordered some items for a phone I had just purchased. I ended up having to send the phone back for a refund after a few days. So I asked on February 28, 2013 how to return the items when I received them. I was told to refuse the order and it would be sent back to the company. I was communicating through email on every step I took and they were responding accordingly. Until I didn't hear from them after March 11, 2013 when they told me to wait 3 weeks for processing. I waited for 1 month before I emailed them again asking what was going on with my refund and they responded that they never received my package, but they will look again. They asked for a tracking number for my return, but you don't get one when you refuse a package! I told them this information and they said that they would give me a refund anyway and I was to wait 4-6 business days from April 11, 2013. It is now April 22, 2013 and nothing has been done at all.Desired Settlement: I want my refund back. I would like them to refund my credit card used to purchase these items or send me a check (that won't bounce) for the whole amount of $20.12

Business

Response:

Dear Sir/Madam,

We have received the above mentioned complaint that the customer would like to receive a refund for the returned order.

After checking our system record, we found that the customer has contacted us for a product return. However, since the customer has not yet received the order and process the return at the very beginning,

we then have instructed the customer to process the return upon the arrival of the order.

Then, the customer has contacted us about the return of the order. And we replied that we will issue a refund at once after receiving the package.

However, it takes about 2 weeks and we still have not received the returned package. Our customer was dissatisified about why we cannot process the refund.

Therefore, after further reviewing the case, we have made an exception to the customer and issued a full refund to the customer's acccount on Apr 18, 2013 accordingly.

Feel free to contact us again if any further information is needed.

Yours faithfully,

CS (Cellphoneshop)

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I received my refund the same day that I contacted the Revdex.com. Thank you

Absolute liars. 8 weeks and still no delivered goods that I purchased. They ignore my emails and provided a bogus tracking number. DO NOT BUY FROM THIS COMPANY. Please do your research before you buy from them. Very poor reviews and customer service. Items not even shipped, let alone "lost in the mail".

Review: I made a purchase from the company. The items were delivered but the quality was not as I expected. I returned the items and requested a refund. The return package was dated 4/4/2014 and was delivered to the company at 10:40am on 4/07/2014, confirmed by the United States Postal Service. The company denied that they have received the package. I am demanding a refund.

Business

Response:

Dear Sir/Madam,

We have received the above mentioned complaint.

After reviewing the case, we found that the customer had contacted us before complaining about the quality of the products. We immediately followed up the case and finally issued a Return Authorization

to the customer to return the products for refund on Mar 21, 2014.

Usually, it takes about 2-3 weeks for us to process a return refund. We apologized there was a slight delay to process the return refund during the Easter holiday peak period.

Finally, a refund of $78.95 had been issued to the customer's account Apr 25, 2014 accordingly.

Please accept our apology if there is any inconvenience caused.

Feel free to contact us again if any further information is needed.

Yours faithfully,

CS

(Cellphoneshop)

Based on my experience I would not use this company. I ordered chargers and an extended battery with case for my Samsung S5 phone and the products sent are not even close to useable with this phone. Their shipping was very slow and now to return the products I have to pay shipping costs and they will only reimburse me for the products and not for the cost of shipping the items to me. So I will have to pay over $10 in shipping costs to this company for items which in no way were even close to being usable with my phone. Very very poor company to use....

Review: I have multiple issues with this company, but to narrow this down a bit, it comes down to a company that has practices which are possibly illegal, but at best is deceptive and has extremely poor customer service. I placed an order on September 24, 2014 with the Cell Phone Shop.net online. I received confirmation that the order had been properly received and was being processed. Within a day or so, I received notification that my order had been shipped and they provided a tracking number stating that it could take 2-3 Business days for the tracking to update through the USPS site. Sep 24 was on a Wednesday, so at the latest I should have seen a tracking number update by Monday the next week. After trying a couple more days without seeing results, I went their website hoping the order status would show an update there. Even entering the correct order number on their site, the order didn't come up. I contacted customer service via their online mail form. I sent the mail at 9ish in the morning and received a reply a reply back at almost 9pm basically stating my order had shipped and provided the same non-updated tracking number. Today I went back to the USPS site and finally showed they had received package on Sep 30th. this company charged my credit card on Sep 25, but took them 5 days to actually ship it. That is unacceptable! To my knowledge it is not legal to charge a persons CC until order has been officially shipped. Period.Desired Settlement: I want the business practices of this company investigated. I want a record of this complaint to show up so that other consumers are fair-warned. I want better (much better) responses to my legitimate inquiries from this company, NOT Itic stock responses that demonstrate a total lack concern for my issue. This company has the most pathetic shipping and charge policies I have ever seen. This needs to STOP.

Business

Response:

Dear Sir/Madam,

We have received the above mentioned complaint that the customer was not satisfied with the shipping services and the customer services provided.

First of all, please accept our apology if there is any inconvenience caused to our customer.

By reviewing our system record, we have received email from our customer to ask about the status of the order. Since the customer's order is shipped via first class mail, the customer will get a tracking number after the order is shipped and the tracking number will be effective after 2-3 business days.

However, our customer still could not find out the update status on USPS web page after 2-3 business days. We looked into this problem and found that sometimes there might be some unexpected delay on the postal service which may affect the delivery of the package. From our experience, the tracking number will be effective for tracking after 2-3 business days. And we are sorry that our customer encountered this delay and could not get the update of the order on time. Nevertheless, the order is finally delivered within the standard delivery time of the first class mail.

On the other hand, we have investigated this complaint and found that our staff has not provided adequate information to our customer to understand the real situation. Please accept our apology again.

We promise the same problem will not be occurred again and will monitor our customer service closely. We always aim to provide immediate and prompt customer support to our customers.

Feel free to contact us if any further information is needed.

Yours faithfully,

CS (Cellphoneshop)

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

For your reference, details of the offer I reviewed appear below.

The business response is a good start but doesn't go far enough. There was no mention for example that these items are being shipped from overseas which of course would contribute to the delay in getting information about where the package is located and it's delivery to the USPS. Why this business appears to not want to disclose 'where' the products are originating from is beyond me. They have an office located in CA, but apparently this is an overseas business operating within the US. Otherwise, they would mfr and sell and ship the products within US borders OR they would tell the customers the products are coming from overseas. Additionally, their response would lead a person to believe that this situation was 'out of the norm'. In fact this is the second order I've purchased from this online company where both the CS and shipping information was sketchy. I passed it off the first time as a fluke... it isn't a fluke when orders months a part have resulted in the same misinformation about where my order is.

The business did get it correct that this complaint is about the shipping times and about the lack of it's CS department providing information about where the products originated and shipped from. This information should be disclosed to the customer either at a time just before the order is placed or listed directly on their website. Also, their website is faulty in that I couldn't get a status update directly from the site I ordered from even after 7 business days had passed which added to both my confusion and angst.

A simple blub that goes something like this is all that is needed: "Some or all of the products you ordered are being shipped from an overseas market. The shipping / delivery times times are based upon the date it is actually delivered to the USPS. Your order will show shipped when it leaves the warehouse overseas. Please add up to 5 business days before the product is sent to the US Postal Service before you can view shipping information. Thank you."

How hard is that?

Regards,

Business

Response:

Dear Sir/Madam,

We have received the above notice that the customer was not satisfied with our response.

In responding our customer's query, we have mentioned all relevant information on our Info Page at our website. We do not intend to not disclose any kind of information, especially when customers contact us directly questioning about any details of the orders. We are sorry that our customer has got some unpleasant experience before but we do think this is just an exceptional case only. We always aim to provide the fastest and useful support to our customers.

Yours faithfully,

CS (Cellphoneshop)

Review: I had purchased a bluetooth headset from this company. Upon receiving it, it didn't work properly as I could barely hear anything through it. I contacted them for an RA number to return it and said I wanted them to send me a return label OR promise me they'd reimburse me for return shipping AND a full refund of the items purchase price. After going back and forth with them regarding this, they agreed and I shipped the item back and had emailed them a copy of the receipt. I'd uses USPS small package with the guaranteed shipping cost of $5.25. They had agreed to this prior to me returnin the item. After they got it back, they refunded my purchase price and that was it. I emailed them again and then they tried telling me: "Please note that the merchandise cost of your order is $10.49. Adding the reimbursement $5.25, the total amount of the refund is $25.74. " I'd sent them a copy of my receipt showing this to be incorrect, that the actual cost of the item I purchased was $25.48 with shipping, which they did refund BUT I wante my $5.25 refunded that they'd agreed to prior to me sending the item back. After sending them that, they issued another refund to my paypal account of only an additional .26 cents. I had told them if they didn't give me the full refund as they'd agreed to, I would file my complaint with the Revdex.com.org so here I am. I'm tired of the eternal emails back and forth to them to try and receive the money they promised for an item that didn't work. I shouldn't have any out of pocket expense for trying to purchase an item that didn't work. It would be different if I just didn't like the item but IT DIDN'T WORK!!.Desired Settlement: I want the additional $4.99 refunded to my paypal account as they've done with the other 2 refunds as it is only right that they pay for the return shipping IN FULL for an item that didn't work that they sold to me.

Business

Response:

Dear Sir/Madam,

We have received the above mentioned complaint that our customer would like to receive a full refund plus return postage for receiving the defective merchandise.

We are sorry to hear that our customers cannot use our products. After checking our system record, we first received the customer's return request on July 23, 2014. Then we followed up the case immediately and finally issued a Return Authorization to the customer to return the item for refund on the next day.

According to our 30-day money back guarantee policy, we allow a product

return for exchange/refund for whatever reason. Therefore, if our

customer request a product return, we will follow up the case and issue a

Return Authorization accordingly. But the original shipping fee is

non-refundable.

When reviewing this case, we found that our staff has mistakenly typed in the wrong refund amount in the email which may let our customer misunderstand that we are not willing to issue a refund.

Please accept our apology if it caused any inconvenience or misunderstanding to our customer.

After receiving the returned package from the customer, a refund of the merchandise cost plus the refund postage had been

issued to the customer's account on Aug 7, 2014 accordingly. However,

our customer was not satisfied with this settlement and requested a

refund of the original shipping fee as well. As a courtesy to our

customer, we promised to issue a refund of the shipping cost to the

customer's account also. And the refund will be processed in about 1-2

days.

Therefore, please consider this case as settled

Feel free to contact us if you need any further information.

Yours faithfully,

CS

(Cellphoneshop)

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

They again promised me the refund and on 8/13 told me to give it 4 to 5 business days for them to process my refund. I contacted them on 8/20 to inquire on where it was and NOW they said to wait intil the end of this week and per this response from them, I should have received it by today but STILL NOTHING!! This company keeps making promises that they're not honoring and I'm realy fed up with it. WHERE IS MY MONE

Business

Response:

Dear Sir/Madam,

Regarding our customer's response, we would like to respond that the remaining refund has been processed on the last week already. Therefore, we had already issued a total full refund plus return postage to the customer's account already.

Please understand that it usually takes 4-5 days for us to process a refund and this might cause a little delay for our customer to receive the refund.

Since the refund has been processed already, please consider this case as settled.

Feel free to contact us if any further information is needed.

Yours faithfully,

CS

(Cellphoneshop)

Review: I ordered two items from www.cellphoneshop.net online, a charging base and a car charger for my cellphone Apple 5S. I recieved the items and neither one worked. I made arrangements and returned the items and the company refuses to pay shipping cost. I did not change my mind on the products, they are selling inoperative merchandise and requiring individuals to pay shipping. Sounds like a racket with the shipping company to me.Desired Settlement: I would like a refund of the cost of the products and the original shipping cost and the cost to return (shipping).

Business

Response:

Dear Sir/Madam,

We have received the above mentioned complaint that the customer requested a full refund for the incompatible products received.

After checking our system record, we found that the customer has contacted us complaining about the received products are not compatible with his/her phone and therefore requested a product return.

We immediately followed up the case and finally issued a Return Authorization to the customer to return the order for a full refund on Oct 10, 2013. And a full refund $16.97 had been issued to the customer's account on Oct 23, 2013 accordingly.

Please feel free to contact us if any further information is needed.

Yours faithfully,

CS (Cellphoneshop)

Review: I oderd a battery for my phone from this compony. they keep telling me it was shipped on may 20th. shipping was suppose to be 10 buisness days. it is now the 12th and I still have not recived my murchandise. and they also keep telling to wait and call back I have called them 4 times an same responsDesired Settlement: I would like to have my battery a.s.a.p

Business

Response:

Dear Sir/Madam,

Firstly, please accept our apology for this late reply. This is because we have tried to contact the customer to offer a refund solution but we have not received any response from our customer yet.

We are sorry that the customer's order might be lost in post already.

Therefore, we would like to offer a reshipment or a refund to our customer to settle this case. Please let us know the preference of our customer and we will make the arrangement accordingly.

Feel free to contact us if any further assistance is needed.

Yours faithfully,

CS (Cellphoneshop)

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: Order [redacted] from www.CellPhoneShop.net . Business sent an incorrect item that doesn't fit. However, they will not provide return labels for postage. Requiring me to pay postage first, to return an item that was incorrectly sent, should not be my responsibility and it's unsatisfactory to me. Furthermore, they sent an e-mail on Nov 9th while I was out of town and said I have 7 days from Nov 9th to return the item. I did not see the e-mail until my return trip Nov 13th. This business is not showing responsibility for correcting its' own error - they are placing the correction on the customer inconventiently. n THEY SHOULD PAY FOR THE MISTAKEDesired Settlement: I WANT A PARTIAL REFUND OF $3.83 ($11.49 DIVIDED BY 3) so I can be done with this business. Their web site cellphoneshop.com is no longer up for orders and I don't know what's going on with them.

Business

Response:

Dear Sir/Madam,

Review: I BOUGHT A STYLUS FOR $2.99 AND SHIPPING AND HANDLING WAS $4.99 LEAVING A GRAND TOTAL OF $7.98 AND THEY WON'T REFUND THE $7.98 THAT I PAID AND ALSO I GOT THE PACKAGE TORN AND I REQUESTED NICELY IF THEY WILL PLEASE PAY THE SHIPPING AND HANDLING OF THE PRODUCT BACK TO THEM AND THEY WON'T HONOR IT AND IS MAKING IT HARD FOR ME BECAUSE I CAN'T AFFORD TO SEND THE PACKAGE BACK BECAUSE I HAVE ANOTHER PACKAGE I HAVE TO SEND BACK THAT WILL BARELY HAVE ENOUGH TO SEND TO THIS OTHER COMPANY. THEY ARE BEING UNFAIR AND UNREASONABLE.Desired Settlement: I WOULD LIKE THE $7.98 REFUNDED AND PLEASE SEND A RETURN LABEL SINCE THE PACKAGE IS TORN WHEN I GOT IT AND NO LONGER DESIRE TO USE A DEFECTIVE PACKAGE OR DEVICE.

Business

Response:

Dear Sir/Madam,

We have received the above mentioned complaint that our customer would like to receive a full refund for the order.

After reviewing the case, we found that our customer was not satisfied about the shipping cost on the order. Therefore, he/she requested to return the order and received a full refund plus the return postage.

Then, we received the tracking information from the customer for the returned package on Nov 27, 2013. And a full refund plus the return postage ($10.95) has been credited to the customer's account on Nov 28, 2013 accordingly.

Therefore, please consider this case resolved.

Feel free to contact us again if any further information is needed.

Yours faithfully,

CS (Cellphoneshop)

Consumer

Response:

, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

---------- Forwarded message ----------

From: [redacted] <[redacted]>

Date: Sat, Nov 30, 2013 at 5:05 AM

Subject: Re: You have a new message from the Revdex.com

To: "[email protected]" <[email protected]>

Dear Revdex.com,

I have received the funds in my account so you can close my case. thank you very much,

---------- Forwarded message ----------

From: Shawn Little <[redacted]>

Date: Sat, Nov 30, 2013 at 5:05 AM

Subject: Re: You have a new message from the Revdex.com

To: "[email protected]" <[email protected]>

Review: After receiving my third order from TheCellPhoneShop.net, I unwrapped the OtterBox Defender Series Case For HTC DROID Incredible, and noticed the packaging looked weird. I opened it up and the belt clip was in two pieces. Immediately, I called Customer Service and after hearing what was going on, the lady profusely apologized and explained she could send me another one or send up a request for me to be reimbursed. Since I needed it on the phone before they would be able to get me a new one, I asked for reimbursement. She thanked me and we disconnected. NEVER told me I had to send the broken item back. I threw it out and the next day the trash company came. It wasnt until after that, that the company sent me an email explaining they needed the broken item back and that I would have to pay the shipping cost. I emailed them back right away and explained why I couldnt. They responded with how they would reimburse me for the shipping. I again emailed them right away asking them to reread my first email. Now they say they can do nothing for me. So, I am out $29.99 because of their customer service rep. I would have had the broken item back to them the very same day if I had known.Desired Settlement: I would simply like my $29.99 back or even a store credit.

Consumer

Response:

From: [redacted] <[redacted]>

Date: Fri, May 24, 2013 at 8:43 AM

Subject: Complaint ID [redacted]

To: [email protected]

Company gave me a $15 store credit. I do not see a way to update this complaint.

Review: I bought what was called a cell phone blocker, and it did not work, I emailed the co and they aggraded to replace the item, which they did with the exact same item that did no work, I emailed them again and they agreed to refund the cost of the item plus the return cost.(by the way I returned two, and they were to return only one of they return costs) On6/19/13 I returned the item tracking number [redacted] witch they received. And no I can no get anyone to talk to me and my account has not been credited. I have the tracking number for the first one I returned also. Also have copies of emails in which they say they will take care of this matter. Thank you for your help with this matter: [redacted]

Business

Response:

Dear Sir/Madam,

First of all, please accept our apology for the late reply. We are afraid that we have not received the first notice from your end and therefore we have not responded this complaint on time.

By checking our system record, we found that our latest reply from the customer was about the issuance of the Return Authorization to the customer to return the product for refund.

We are afraid that there may be some email problems that we have not received the customer's return notification.

We have just checked the tracking information provided by the customer again and found that the package should have been delivered to our address on Jun 22, 2013 already.

Therefore, we have just issued a full refund $24.98 to the customer's account immediately.

Please accept our apology again if it has caused any inconvenience.

Feel free to contact us again if any further information is needed.

Yours faithfully,

CS (Cellphoneshop)

Review: I ordered a armbaand and a lithium battery for my samsung infuse cell phone on 3-7-14 they claim they shipped it on 3-8-14 is was supposed to take 8-10 days to get to my location here it is 3-23-14 and I have not received the items yet ...Desired Settlement: I would just like to get the items I already paid for cell phone # is [redacted]

Consumer

Response:

Revdex.com,

This is in reference to complaint #9980849 I did finally receive the items in question on 3-25-14 this is not what this company advertises it says you will receive the items in 8-10 days this company should say 10-15 days. I am sorry for wasting your time, but would like to say thank you for looking in to this for me ……

This is in reference to complaint #9980849 I did finally receive the items in question on 3-25-14 this is not what this company advertises it says you will receive the items in 8-10 days this company should say 10-15 days. I am sorry for wasting your time, but would like to say thank you for looking in to this for me ……

Review: I purchased from this company because the item was supposed to only cost me $2.99. On the final page where I was supposed to review my order and submit payment it still said that my total was only $2.99. Imagine my surprise when the confirmation window popped up and there was an added shipping cost of $4.99 that I had not agreed to pay on my confirmation page. When I tried to talk to them they said they are sorry buy my item had already shipped and they couldn't help me. I then filed a complaint through pay pal where they refused to refund it as well stating that there website states there is a $4.99 shipping fee, which I have still yet to locate. In my opinion they are liars and thieves. That fee should be plainly located on the review order page so you know what you are paying for.Desired Settlement: $4.99 shipping refund

Business

Response:

Dear Sir/Madam,

Sorry for any inconvenience caused. Please accept our apology for this late reply.

The customer the extra shipping fee was charged for this order and requested a refund for the shipping cost.

Please note that we have listed all shipping costs and related details on our website. Usually, after the customer choosing the shipping method and refreshed the order, the total cost including the shipping cost will be shown on the order page.

By further reviewing this case, as a courtesy to our customer, we have made an exception and issued a refund $4.99 (shipping cost) to the customer's account. And the refund has been processed on May 27, 2013 accordingly.

Feel free to contact us again if any further information is needed.

Yours faithfully,

CS (Cellphoneshop)

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,