Cecconi Tax and Accounting

Customer was given cancel # as well as Return Merchandise Authorization Number (RMA#[redacted]) to return merchandise for a full refund on 2/20/2018.

Please close the case. Chamonix was very responsive to my last communication and they very kindly issued a full refund which I have confirmed.

We have no record of customer calling to cancel an order. We provide cancellation numbers for customers wanting to cancel and would not refuse to provide a customer with our address which is public information.Customer has been cancelled. Cancellation# [redacted] and is effective immediately.

Customer was called on 3/5/2018 and sent an email on 3/8/2018 with cancellation number.Customer will not receive any further shipments. Cancellation# [redacted].

CUSTOMER WAS ISSUED A RETURN AUTHORIZATION NUMBER TO RETURN PACKAGE ON 10.7.2015 TO RETURN MERCHANDISE FOR A REFUND. RMA# [redacted].AS SOON AS MERCHANDISE IS RETURNED, PACKAGE WILL BE REFUNDED IN THE FULL AMOUNT UPON RECEIPT.?

Customer was refunded in the full amount of $139.95 on 1.26.2018.

Contacted Customer: Mr. [redacted] stated that he does like the products and does not wish to return for a refund. Customer was made aware that the reason he was placed on an automatic shipment was because that is the offer that he placed an order for on the internet. Customer wishes to keep...

products and just be cancelled from receiving future deliveries. Customer has been cancelled,. Cancellation# [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before...

sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Customer was refunded today, 7.27.2015 in the amount of $189.90 as a courtesy. Customer did not return merchandise.

Two packages were returned by Customer. Two refunds were issued in the full amount of $148.90 each on 5.18.2015. The subscription had been canceled already.The cancel number is as follows: [redacted]Please see attached the receipts for both refunds processed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,

Customer sent email on 2.14.2018 to cancel future delivery.  Cancelled on 2.14.2018, refund was processed on 2.15.2018.

We will have someone contact the customer today to send the product back for a full refund. Once we receive the products back the card on will be refunded in full. Thank you

The customers account has a note that had been approved by the Customer Service manager to refund package in full upon receipt.Once the merchandise is returned, we will issue a full refund back to the credit card used to make the original purchase.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

There was no record of cancellation number. We have contacted customer and asked that she return merchandise and that we will refund her upon receipt of the merchandise.

Will contact customer and issue return label. As soon as package is received, we will refund the full amount.