Cecconi Tax and Accounting

Customer was issued a Return Merchandise Authorization number on at 4:PM when she called in and spoke with someone in Customer ServiceThe Return Merchandise Authorization number means that the customer is eligible for the refund and will receive a full refund when the merchandise
is returned to our warehouse

We have called the Customer and issued a Return Merchandise Authorization number to return last package back for full refund and have cancelled the account so customer will no longer receive shipments from us

[A default letter is provided here which indicates your acceptance of the business's response. If you wish,
you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before
sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find it acceptable. However, they claimed they called me on March 5th. They never called me. I received an email on March 8th after I filed my complaint against them. This is the only reason that they emailed me my cancellation notice
Regards,
*** ***

I apologize for any inconvenience, we refunded your card on file for $todayYou should see the refund within 24-hoursIf you should have any further questions, please give us a call. Thank you

Representative spoke with Mr*** on at 12:PMAs per Customer, he wanted to delay future shipments until 6.26.2018.Customer's daughter spoke with a representative on and asked to cancel future shipments to Mr***. Customer was given a cancellation number to
cancel future shipments.Cancellation# ***

We emailed the customer back explaining she has a month money back guarantee on her orderWe will contact her to give her a RMA to send it back for a full refund Thank you, Christine S*Operations ManagerChamonix Skin Care###-###-####

*** *** was advised to return unopened merchandiseWhen package is received, we will refund the full amount upon receipt.This shipment was the customers third orderCustomer had not called to obtain a cancellation number or cancel the accountThe account has been cancelled as of yesterday
when we spoke with customer

Customer was issued a Return Merchandise Authorization Number: RMA#*** to return merchandise back for refundWill refund upon receipt of receiving package

Customer was refunded on in the amount of $to Visa ending in ***

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Customer has been removed from call and mailing list. The only record that we have from this customer calling was that she wanted to cancel any automatic delivery. Customer was cancelled. Cancellation [redacted]

We have called customer and left several messages to please contact us directly for return instructions. We will refund the customer upon receipt of merchandise.

We tried to reach the customer and was only able to leave a voice mail with the return number RMA#[redacted].  We will also be mailing out today a prepaid return label to cover the shipping charges. Once the package is returned, we will refund the purchase price of $159.95, customer did not pay...

$179.95.

Customer was issued a Return Merchandise Authorization Number on 6.6.2015. As per our Money Back Guarantee and our advertisements, we do not offer a 100% Money Back Guarantee.As a one-time courtesy, we will refund the full amount upon receipt of the merchandise.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
It's a shame that the only way to get action from the company was to file this complaint, but I appreciate your service being available.
Regards,
[redacted]

The customer is not in our system. We are contacting the customer from the main office to further assist.

Customer was refunded in the full amount of $139.95 on 1.30.2018.