Cash America Pawn

The company listed in this complain practices deceptive advertising practices. On December 1st, 2018, I was offered an opportunity to place a piece of Jewelry costing ~#550 on Layaway. When I put the piece on Layaway, I as told that the minimum was 10%. However, I elected to put more on the layaway ($100 down payment). Because my payment was larger than required, I was told that I had 60 days to pick it up.

Today is 1/22/19 and attempted to pick it up. I was told that the layaway was placed back on the shelf because pick was only 30 days. I inquired about my refund and was told that I would forfeit the full $100 down payment (with no refund).
Product_Or_Service: Solid Gold Pendant

I WENT INTO THE *** LOCATION TO MAKE A *** LOAN PYMT. I WAS TOLD MY ITEM HAD BEEN PULLED AND THE ONLY THING I COULD DO WAS PURCHASE IT BACK THROUGH A LAYAWAY OPTION. FIRST OF ALL..I HAVE CALLED THIS BUSINESS SEVERAL TIMES TO LET THEM KNOW I WAS NOT RECEIVING MY NOTICES AND THEY DID NOTHING. ALSO, I CALLED AND WAS TOLD I HAD ONE LOAN DUE 1/15/19 AND THE OTHER 1/16/19. BUT THEY PULL IT ON THE 15TH?? I HAVE BEEN DOING BUSINESSS THERE FOR SEVERAL YEARS AND COULD HAVE RECEIVED A COURTESY CALL LIKE I HAVE BEFORE THAT THEY WERE PULLING MY ITEM. FUNNY THAT WASNT DONE. I BELIEVE SOMEONE THERE WANTED MY COMPUTER AND THAT IS WHY I WAS TREATED IN THIS MANNER. I WILL NEVER REFER ANOTHER CUSTOMER OR DO ANYMORE BUSINESS THERE IN THE FUTURE. THIS WAS UNETHICAL AND I KNOW IT. IF THE PRIOR MANAGER *** HAD BEEN THERE I'M PRETTY SURE THIS WOULD NOT HAVE HAPPENED. I THEN CALLED AFTER I LEFT AND WAS TOLD THE MANAGER WAS TOO BUSY TO SPEAK WITH ME. SERIOUSLY?? OK..I WILL NEVER FORGET HOW I WAS TREATED AFTER ALL THERE YEARS. GREAT CUSTOMER SERVICE CASHLAND!!

I was told I could get a loan I payed them and they didn't give me my money

I pawned 3 diamond rings and when I went to retrieve them there was only two. My contract was states three and the retailor tell me that it not meant that way its states. I remembered when I pawn them young lady that helped me admired the missing ring. She also is the one that wrote up the contract and reviewed it with me. Now my ring is missing and they don't have video of the transaction. My ring was stolen.
Product_Or_Service: diamond gold ring
Account_Number: 81205

I pawned my custom desktop computer on 12-11-15 at *** and when I picked it up on 12-31-15 I did not get it back in the same condition it was put in. when I talked to the manager about it he had a lackluster attitude about the situation. manager said they never booted it up to test so I asked him to check the cameras. he went back and did so and came out and admitted we did boot it up but it was only on for about three seconds. their policy states that if something is damaged in their care that they are supposed to pay for it or let up out of the loan. I was told their technician could fix it but I would have to leave the desktop there in their care and pay for the service. I paid the 169 to pay out the loan and I feel I shouldn't have had to do that. but I didn't want to leave my desktop in and potentially have it get worse.this is not the first time this has happened. last febuary I put a wii u that was two weeks old and and when I when to get it out it was also damaged with servere scratches on the lcd screen on the game pad.
pawn loan

Took a paydown loan out from Cashland for 1009.58.
It was due on 110918. My Credit Union CME issued them
An official check for the balance on 110918. I personally took it to the
Branch location and have a signed receipt. I than got
A collection letter from company for same amount.
I called and have since had CME stop payment on check and paid
Company in cash. Now they say I owe them 70 in additional feed
And I’m getting the run around now. Same person
Answers phone from all numbers called

I pawned a ring and when I paid to get my ring back I took one look at my ring and seen that my ring had been damaged I immediatly had asked to speak to the supervisor and was told I pawned my ring this way which was not the case at all I had a picture of my ring before I had pawned it and it clearly shows my ring beautiful and no pieces missing I said to the supervisor when I was gaven my ring back it had a chunk of it cut off which was a leaf that connected to a rose I had called police they referred me to this website and suggested to make a complaint or file a lawsuit in court I was treated and talked to very disrespectfully like I had been lying I just want something to be done so that nobody else has to go thru this

my uncle has his social security check going to *** every time he goes to take the money out they charge him a fee to get his own money and say he's getting a loan.Product_Or_Service: Check cashingAccount_Number:

I went into cash land to inquire about a loan they said! Previous loan n went to collections I was floored because I knew I paid my loan off in its entirety of $2447.34. They said the system said I paid only $500. On July 18 2018. They said I needed to find t receipt. I went home and found it! I returned to find that it was a new hire !manager he deleted the the original transaction 3 minutes after I walked out the store. I feel like he pocketed my $2000. Of which I got a loan from my 401k to pay off! They claim they cannot go back to look at the cameras. I would've never known if I wouldn't have went to get another koan. The company was!y word against his they re on is side.I have bank statements showing I took out $5800. On the 17 th. I have my proof.I'm sick . With stress and anguish.

I pawned a television with Cash America and upon picking it up the TV was broken. Along with the broken TV I picked up other things I had in pawn. I picked up a pair of gold and diamond earrings and the earrings were broken at the post. I also picked up my sons bike and the handle was missing the rubber grip. The earrings are not replaceable as they have sentimental value. They did not offer to fix them only to replace them with something else. I was informed they would do a search to find the missing handle grip. It has been 3 weeks and there has not been a replaced handle grip. I asked them to repair the TV, however the TV was not able to be repaired. The manager told me I needed to pick from what they had. My TV was a 58 inch bought at over $1500 pawned for about $800. They did not have anything of equal size or quality. I then offered the option instead of giving me another TV and because my other things were broken as well to compensate the amount of the TV to allow me to get remaining things I had in pawn up to the amount of the $800. The manager told me this was not an option. I asked what they were going to do and I was told someone would call me back. The next time I went into the store after noone had called me back to pay on my pawns I still have. One of the workers went to the manager and said the lady with the broken TV is here and the manager acted as if I was not there.
Product_Or_Service: TV

My wife *** pawned my ring and when it was returned to her it was butchered, and gold shaved from the bottom most part of the ring? They said i
M my diamond cluster gold ring was shaved,and butchered back together badly. They said, it came in this way but I bought this ring from a jewelry store I've did business with for more than ten years ,and they will tell you they never sold this ring in that condition.

I recently noticed a collection account on my credit report from a Plaza Services who say they're collecting for Cashland. This account was opened in August of 2017. I have not opened any account with Cashland. When I tried to reach this company they appear to be out of business or closed. I researched online and found a 'parent' type company to inquire about this with. I asked when I had an account with this Cashland and in response they said they would need some time as these places have been closed for some years. (see email conversation attached)

How can I have an account with this place as of last year when they've been closed for years? I would like this account removed from my credit report.

8 months ago I had an issue where the workers in the pawnshop gave me a wrong date for an item I had in pawn. I called back to check to make a payment on the date I was told And they told me I’m my item came out of pawn and was already layaways by another customer , I then reported the business to the Revdex.com to get assistance . Cash America gave me the wrong gate on my paper work . An executive reached out to me and they came up with the resolution that they would replace my MacBook with a like model but I suggested on waiting to see if the customer that had my MacBook on layaway wwuld actually be able to get it . They told me to wait 3 months because that’s how long they had to pay it off... I called back in April and was told to wait an additional 3 months because of the high priced item , they gave the customer 6 months to pay it off ... and that I would be contacted to see how we could get the issue resolved . I still have an open complaint against this business with Revdex.com. And no one has reached beck out to me. When I went into the store I told them that I knew that whoever wa buying my item couldn’t use it because I would lock them out. So why not allow me to obtain my merchandise back. I was told that if that was so then they would actually just send it to a warehouse for parts .... since then I have witnessed new management and now they try to correct the system by physically writing correct dates on the print outs of payment receipts.

I purchased a Laptop computer as well as a Ipad from this location on 06/28/2018 and I also put insurance on both items for 30 days. I called the store on 07/09/2018 and informed the manager on duty that as the laptop was being watched the screen was turned and the screen just cracked by itself. The computer was not dropped or anything so I found it odd for the screen to be messed up that easily. I informed the manager that I have brought many computers from Cash America before and have never had this problem. The manager said she could not replace the computer or give me my money back unless the computer was returned in the same condition that I purchased the computer. I told what is the purpose of the 30 warranty. I was not happy with this experience, bc the screen of the computer was turned so I could view the computer and the screen cracked on its own. I will never buy another computer from Cash America after this experience.

On Friday May 4, 2018 I went to cash america located on *** I had gotten a PlayStation 4 loan for my PlayStation awhile back and come in every month or last day of grace to extend it. On Friday when I went inside to extend my loan the cashier said she could not find the number on the ticket and told me the last thing I had was pulled in December and told me that it was my PlayStation I told them that could not be cause I been coming in renewing it every time I leave the other location on *** where I extend my Xbox One I showed her my ticket and she said those were not their store number and I told them that the ticket they printed me there and showed her there store address at the top and employer number. She then looked at the payments and notice that there were double payments but to my xbox one and I told her that would not make sense for me to go to the other location extend my Xbox One and then 15 minutes come to the their location where my PlayStation is and extend Xbox One again. So somewhere in December a employer messed up and renewed my Xbox from another location after I already had extended instead of extending my PlayStation and every since then I been coming in thinking I am renewing my PlayStation when this whole time I been extending my Xbox one twice the whole time while my PlayStation been pulled because of a mistake they made and now my brand new ps4 is gone and no one can tell me what happened or went wrong instead says she have to call corporate its Tuesday and I have heard absolutely nothing about this problem. So it two problem the first is their mistake lost me my PlayStation that I have been coming to extend and then their mistake had me extending a Xbox one at one location and then when I come to their location to extend my PlayStation it been extend Xbox again twice in one day which mean since they mistake had my PlayStation pulled I been losing 30 dollars that been paying extension twice for xbox one instead of my ps4

I pawned a 70 inch television. On return to pick it up the television was broken, the manager said that he would contact the *** to see what they could do about it and I was later informed that the *** said they couldn’t do anything about it. The manger then told me that he would pay for the repairs out of his pocket and to bring the television back, he later called me and told me to come pick it up because the screen is now cracked and it can not be repaired. The television was broken under the stores care.

On April 2, 2018 I went into First Cash *** to extend/renew my *** loans (around 39 loans that expanded from 4 different store, First Cash *** Cash America, Value- *** and ***). Each month on or about the first, I extend/renew my loans to carry over to the next month on or around the first. I usually pay around $300 a month to keep from losing my items. The first of this month I went in, as I do every month, to extend/renew my loans and the employee (***) charged me about $80 and told me several times that all of my loans were good until the first of May. I asked several times because $80 was not my normal fee amount of nearly $300. He kept reassuring me that they were all extended/renewed. On April 6, 2018, I went to the Cash America store to purchase a battery charger/jumper for my car. I noticed that some of my items were out on the shelf for sale (X-Box One and a pink RCA Laptop). Come to find out that Cash America had pulled 11 of my loans for not being extended/renewed. Only two of my items were left in the store. I had to pay a little over $81 to put these two items back in *** I went back to First Cash *** to complain and to see if anything had been pulled at that store (where I extended/renewed my loans as I do every month) and found only two items there on the shelf (iPad and a laptop). They are being held until my next payday so I can put them back in *** I also have another issue with these two items that I will explain in another paragraph. From there I went to Value- *** where I was told that an iPad mini and some games and movies were pulled and sold (a total of two loans). The *** store has a desktop that was thankfully not pulled. This employee, ***, has almost wiped out everything that I had in loans. The reason for his actions from a manager/assistant manager was that he renewed all of my loans that were due on April 4, 2018 and not my loans due on April 3, 2018. I asked him over and over several times his EVERYTHING was extended/renewed until the first of May and he repeatedly told me yes. My family and I are extremely great customers. We shop at these *** shops all of the time and extended/renewed all of my loans every month ($300) and some for a year or so. Very good customers. This is not the first time this has happened to us by these *** shops. It has happened not twice or even three times, but this is the fourth or fifth time. Before it was just small things that could be replaced such as movies or games, except for the one time a PS3 was pulled. The manager, ***, at Cash America on *** was supposed to find another one to replace it, but he never did. Now he is long gone and the employees have no idea what we are talking about. That PS3 lead to my credit/debit cards being used. This is false pretenses, , where our money was taken and we were made to believe that our items were fine until the first of May. I feel lied to and cheated.

The issue with the laptop and iPad at First Cash *** is about information. I was told that our information is deleted off of items such as game systems, computers, and such. These items were not deleted off of these two items and I am sure that they were not deleted off of other such items that were pulled and sold before I was aware that they were pulled. I have pictures to prove it. When one of the employees found out why I was taking the pictures, he stated that he just had not had time to restore them. If our information was still on them, then why were they on the shelf? These items contain credit/debit card information on them. So, who is going to be liable when my cards are used again?

My mother, ***, who is 74 years old obtained a loan from this business in December 2017. She was unable to comprehend the terms of her loan which should have been clearly evident to the person who had her sign the loan documents. While my mother did enter the establishment, they clearly took advantage of her inability to comprehend the terms of her loan and the 135% interest rate being charged on a $2,600 loan. Her children were just made aware of this event today, March 26, 2018.

Dear Corporate,

I am a long time customer of Cash America and I am very disappointed with my encounter a few moments ago. I called the store at *** this morning and spoke with the manager, ***. I asked him to make sure that I can get the same loan for the TV that I have pawned before and he assured me that I could. I asked him to look up my information but he declined and stated that since I'd had the TV in before that I could get the amount I got the last time. I then brought the TV to the store and was told by *** that I could not get the loan that I had before. I told her that I had spoken to *** a few minutes ago and that he said that I could. She had *** come out and he then told me that he could not give me the amount of the loan that I had received the last time. Please keep in mind that I CALLED in advance to avoid an issue such as this one. I reminded him that he had just spoken to me on the phone and said differently. He told me that he would do a loan for a much lower price ($85 instead of the $150 that I had gotten several times before). I expressed that I was not pleased and that I was the person that he just spoke to on the phone. He said again that he wasn't going to honor that price and that I could add something with it if I wanted that amount. I am upset. I reminded him that I asked him to look up my information prior to me coming to the store. He then stated that HE DIDN'T HAVE TIME TO LOOK IT UP THEN. I told him that I would contact corporate because of the way that this has been handled and he RUDELY HAD THE NERVE TO SAY "I'LL GIVE YOU THE NUMBER IF YOU WANT IT!" So much for customer service. These two need to go back to training on how to treat customers who use your business. I realize that your stores aren't in the most affluent parts of town, but that doesn't mean that your employees, and especially managers, have the right to be disrespectful to customers and liars to boot. You've lost a customer and I will be going to social media to make sure that as many people as possible are aware of how you do business.

Sincerely

I bought a 32 inch flat screen tv for a $100.00 on 02/27/18. when I got it home and plugged it up, the tv would not stay on one channel. I called the *** shop today 3/01/18 and explained the problem to the lady and she said that because I did not purchase a warranty that there was nothing that they could do and asked me if I had any other questions. When I purchased the tv it was never explained to me that I should have purchased a warranty. If it had been explained to me that I should purchase a warranty then I would have done so.