I've read the customers complaint and understand the customers concernThe order in question was placed on July 2, Cascade subsequently sent invoices and several friendly reminder notices all of which went unansweredThe first attempt to contact the business by phone to inquire about whether or not payment would be forthcoming was on August 17, 2015, over days later Cascade was spoke with [redacted] on that day who was the original authorized company representative, and he said that we will need to speak to [redacted] to secure paymentHowever, [redacted] was unavailable that daySo we called again on August 19, and spoke to [redacted] who said she would pay the bill if we faxed her the invoiceSo we faxed the invoice per [redacted] requestAfter not receiving the promised payment, we spoke to [redacted] again on August 26, and we were told that a check would be sent that daySo far no payments have been forthcomingNo cancellation request was received either via fax, phone, regular mail or email on August 11, or on any other dayAs recently as September 9, Cascade was promised a payment from ***, [redacted] husbandAfter listening to the the original customer authorized sales recording it is apparent that comprehension and the desire for the product were evident and terms were agreed to as well by ***, an authorized representative of the companyAdditionally, ***, another authorized representative of the company, said payment would be made We understand people change their mind from time to time which is why we have a day cancel grace period stated right on the invoiceAlso the number is in very large print right on the very top of the invoice along with our fax number, email and hours of operation yet no cancellation attempt was made by anyone at the business within that timeAlso, after the day period we were promised payments as wellCascade processes well over 20,orders per year and has provided that evidence to the Revdex.com yet our non-complaint ratio is over 99.99%, according to the Revdex.com's recordsCascade has not and never will force any customers to pay their requested billWe do have the right to contact customers who did request our products to see if payment will be forthcoming, which we didThis order had been cancelled and we do apologize for any inconvenienceAlso we have placed the business on our 'Do-Not-Call' list so no further action is required
I've read the customer complaint and I have also listened to the original customer authorized sales call recordingThe conversation with Mr ***, was very pleasant and cordial throughout the entire conversation and comprehension, desire and terms were clearly spelled out and agreed to in detail several times during the customer authorized sales call recordingThe conversation was unhurried and his payment options were also discussed; Mr [redacted] opted to pay via check once his invoice was deliveredAccording to the customer authorized recording, the order was placed on May 24, All of our sales representatives are required to confirm the customer’s authorization to order, state the amount that would be due, twice, along with the order date (day of the sales call) during the recording and they are also required to discuss the obligation to pay, which was confirmed as wellWe did attempt to return Mr [redacted] calls several times but were unsuccessfulOur cancellation policy is clearly stated on the invoice and our number is in very large, bold print at the very top of the invoiceWe also maintain a “day Price Protection” policy which empowers our customers by ensuring that they never pay too much for subscriptionsThat policy too is on the invoiceWe are unable to predict lowered publisher prices but publishers do allow Cascade to honor any price they offer, which we doAlso we do provide free issues from thousands of titles, directly from our office, if service is ever interrupted, which is something publishers cannot doDue to these policies, we feel our customers get the best service and selection and ultimately best price, using our service rather than having to go through different publishers each and every time a customer ordersCascade generates 15,000-20,new orders per year and maintains a satisfied customer ratio of over 99.9% per records provided to the Revdex.com, upon request by the Revdex.com, and also confirmed by the Revdex.comThat’s around one resolved & satisfied Revdex.com complaint per 1,happy customersContrary to the policies of many other Revdex.com members’ with A+ ratings, Cascade has never forced a customer to pay their requested invoices and we will never deny customers a requested refundWe understand that customers do change their mind and we apologize for the inconvenience but we do not require, nor have we ever required, a customer to pay their requested billTherefore, we have already cancelled the order and placed the customer on our in house do-not-call listNo further action is required and no further contact will be made unless requested to do so by the Revdex.com
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] Thank you Revdex.com for your prompt handling of my complaintI am satisfied with the results but disagree with the company's characterization of the original phone call from them Regards [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
I've read the customer complaint and we have also contacted the business directly to apologize for our representatives mishandling of their account and call and to inform them that the order has been canceled, per their requestWhile the order was placed in good faith we do not condone the type of unprofessional behavior that was reported by the customer on this call! Also, we’ve listened to the original customer authorized sales call recording to ensure procedure was followed on the original sales call as we always get the customer’s permission to record the sale in case there is a misunderstanding or a change of mind laterWe did confirm that procedure was followed on the original sales callThe initial sales call conversation was very pleasant and professional throughoutThe order terms were clearly spelled out and agreed to in detail several times during the customer authorized sales call recordingPayment options were also discussed in detail including the obligation to payWe understand customers change their mind from time to time and again and to be clear, we have cancelled this orderCascade generates 15,000-20,new orders per year and maintains a satisfied customer ratio of over 99.9% per records provided to the Revdex.com, upon request by the Revdex.com, and also confirmed by the Revdex.comThat’s around one resolved & satisfied Revdex.com complaint per 1,happy customersContrary to the policies of many other Revdex.com members’ with A+ ratings, Cascade has never forced a customer to pay their requested invoices and we never willUnfortunately, our own protocol was not followed on this last follow up call and for that, we do sincerely apologizeOur representative in question has been written up and disciplined for not canceling the order when it was requestedTermination of the representative will follow if it ever happens againAdditionally, we have also placed the businesses number on our in-house do-not-call listNo further action is required and no further contact will be made
Revdex.com: Again, CASCADE is not being truthful I asked them to cancel the order the first time they called us I explained to LUKE at CASCADE that [redacted] thought he was renewing a valid subscription and that we did not need to order a third subscription to this magazine I was told that they could not cancel the order because "they already submitted the subscription order to the publisher." The next day when they called back, JT at CASCADE offered to consolidate all the subscriptions, and ask me to fax the shipping labels on the magazines that we already received - which, by the way, we only have a second subscription because we were duped by CASCADE once already! I faxed all the information they requested The next day LUKE at CASCADE called for payment I was ready and willing to pay at this point since they promised to consolidate and we actually do read the magazine cover to cover, but only need 1, not copiesI asked for the subscription dates for the consolidated renewal, since our current magazine has months to go before expiration, CASCADE refused to provide that information Obviously they misled me, and I told them I was not authorized to pay for a third subscription and to either provide in writing the consolidated subscription renewal dates or to cancel the order I was then told point blank: "You cannot cancel because we (CASCADE) already submitted the subscription order to the publisher and I (LUKE) WILL CALL YOU EVERY SINGLE DAY UNTIL THIS BILL IS PAID." Mind you, we never received anything.When I called the publisher directly last week, and explained to them the situation, as well as the recording that they had, the publisher was outraged and horrified and called CASCADE directly and demanded that CASCADE cancel my order It is the publisher's policy to cancel subscriptions at the customer's request Also, the publisher never processes orders until payment is received and they were horrified when I told them how they harassed and threatened me The publisher FIRED CASCADE due to all the lies and misrepresentations about the publisher that it disseminates to customers, and the actual threats that they made to me CASCADE actually had the nerve to call me on Monday I called the publisher to let them know CASCADE called again They called CASCADE and told them to stop calling me It's been days and I have not heard from them (yay!!) I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
've read the complaint and understand the library's concernI've also listened to the customer authorized sales recording and read the notes inside the Cascade accountAccording to our records, [redacted] was authorized to place the order but was not fully authorized to grant paymentAs a representative of the [redacted] , [redacted] Lee is authorized to order but is also required to submit her publication order requests to a "collection development team", who grants the actual final approvalTherefore the final authorization issue should have been clarified by our representative a little more thoroughly during representativeAs a result, we have cancelled the order and placed the college itself on our do not call listthe initial sales callThis type of order is very uncommon for Cascade to processOur representative created an order that wasn't fully qualified per the colleges & institutional standards but was qualified per general business standards and practicesThe vast majority of businesses do not have a "collection development team" that grants the final approvalsThe order should not have been processed in the first place by our sales Cascade has a history of processing well over 20, orders annually and Cascade has a "non-complaint ratio" of 99.99%, per data sent to and verified by the Revdex.comSo it is extremely rare for Cascade to receive complaintsHowever, when we do receive them we take these complaints very seriously and have responded that way here as wellCascade never has nor will we ever force any of our customers to pay their requested invoices, regardless of authorization issuesWe do however have a right to contact the business to clarify when payments will be forthcoming, which we did hereWe tried to contact the business over times after the recording request was made but could never get anyone but [redacted] on the phone to verify payment statusEach time we were told that no purchase order was required because the amount was under $1,and that the outstanding payment would be mailed in.Again the order has been cancelled, we apologize for any inconvenience and no further action is required
I've read the complaint and I have also listened to the original customer authorized sales callThe recording is available to the Revdex.com upon requestThe call with [redacted] was pleasant and professional at all times and comprehension, desire and terms were clearly spelled out and agreed to in detail, twice, during the several minute recording This is CCFD’s second order with Cascade and there were never any complaints or problems the last timeAlso this is the second time [redacted] himself has ordered through Cascade We understand customers sometimes change their mind and even though this cancel request was made outside of our day cancel policy requirement, (which was actually discussed in the original customer authorized recording), we have cancelled the order anyway Cascade generates over 20,new orders per year and maintains a satisfied customer ratio of 99.99% per records provided to the Revdex.com, upon request by the Revdex.com, and also confirmed by the Revdex.comContrary to the policies of many other Revdex.com members’, Cascade has never tried to force a customer to pay their requested bills and we never will We are truly sorry for the billing confusion and we do apologize for any inconvenience this may have caused ***However, we do feel that it is our right to contact accounts to see if payment will be forthcoming, which we attempted to do here Again, we have cancelled ***’s order and we have also placed CCFD on our in-house do not call listNo further action is required and no further contact will be made regarding this order
I've read the complaint and I have also listened to the original customer authorized sales callThe recording is available to the Revdex.com upon requestThe call with Mr [redacted] , the authorized contact, was pleasant and professional at all times and comprehension, desire and terms were clearly spelled out and agreed to in detail, twice, during the several minute recording Also, addressing the ‘phones not being answered’Our system is automated and we do not show any attempt to call inAlso, and more importantly, this is [redacted] ’s third order with Cascade over the years and there were never any complaints or problems the last two timesAlso this is the second time [redacted] ordered Oil & Gas Magazine We understand customers sometimes change their mind and even though this cancel request was made by someone other than the original authorized contact and is also outside of our day cancel policy requirement, (which was actually discussed in the original customer authorized recording), we have cancelled the order anyway Cascade generates over 20,orders per year and maintains a satisfied customer ratio of 99.99% per records provided to the Revdex.com, upon request by the Revdex.com, and also confirmed by the Revdex.comContrary to the policies of many other Revdex.com members’, Cascade has never forced a customer to pay their requested bills and never will We are truly sorry for the billing confusion and we do apologize for any inconvenience this may have caused however we do feel that it is our right to contact past due accounts to see if payment will be forthcoming, which we attempted to doAgain, we have cancelled the order and placed [redacted] on our do not call listNo further action is required and no further contact will be made regarding this order unless requested to do so
I've read the complaint and have also listened to the original customer authorized sales callThe recording is available to the Revdex.com upon requestThe call was pleasant and professional at all times and comprehension, desire and terms were clearly spelled out and agreed to in detail, twice, during the 2:minute recordingThis customer has ordered four times before through our service and was satisfied each time since Not sure what happened here other than a simple duplication of orders from two separate entities but we are happy to help! We understand customers sometimes change their mind and even though this order was paid in full, we will of course cancel the order and refund the customer anywayHowever, the last time we spoke to Adana on Feb 23, at 2PM before this complaint was filed at 10PM, she explained her concern that since she placed the order they had received duplicates so we let her know that was a result of either a processing error or they had ordered elsewhere simultaneously but that we will combine those extra issues immediately which will extend the subscription yearsShe then asked, "what should I do if we move?" and we let her know to reach out to us about a month before and we will update their address labels for her as the post office will not do update the new address nor will the post office forward mail past a certain period of time but Cascade will do it for her free as part of our overall serviceWe are confused as to why that was acceptable at the time but later that very same night it was not? Cascade generates over 20,new sales per year and maintains a satisfied customer ratio of 99.99% per records provided to the Revdex.com upon request by the Revdex.comContrary to the policies of many other Revdex.com members’, Cascade has never forced a customer to pay their requested bills and never will Again, we have cancelled the order and placed the company on our in-house do not call listNo further action is required and no further contact will be made
I've read the complaint and I have also listened to the original customer authorized sales callThe call with [redacted] at [redacted] was very pleasant and unhurried at all times throughout the call with absolutely no sign of any misunderstanding or misrepresentation about the order whatsoever and comprehension, desire and terms were clearly spelled out and agreed to in detail, during the customer authorized call recordingWhen asked, [redacted] did state to our sales rep that he was authorized to place the orderTo answer the charge that Cascade has never provided service to the company, Cascade has indeed provided service to this company starting in for the same publicationAlso, businesses are not part of the ‘do not call list’ so no laws are broken when calling businesses to conduct business, which is what was done hereCascade has successfully fulfilled requested subscription orders for businesses since We’re not sure what prompted [redacted] to conclude that we were using deceptive sales practices as the customer authorized recording detail shows this not to be the caseIn fact, very concise terms and conditions along with the history of [redacted] doing business with us was very clearly discussedHowever, we do agree that if [redacted] was mistaken when he told us he was authorized to place another order then this order should be cancelled and of course we will take [redacted] word on that as we have not spoken to [redacted] about that since the order was placedCascade generates 15,000-20,new orders per year and maintains a satisfied customer ratio of 99.99% per records provided to the Revdex.com, upon request by the Revdex.com, and also confirmed by the Revdex.comThat’s around one resolved Revdex.com complaint per 1,happy customersContrary to the policies of many other Revdex.com members’ with A+ ratings, Cascade has never forced a customer to pay their requested invoices and we never willWe are truly sorry for any order confusion and we do apologize for any inconvenience this may have causedHowever, we do feel that it is our right to contact businesses to conduct business and follow up with overdue accounts to see if promised payments will be forthcomingWe did that hereAgain, we have canceled the order and we will place this customers business on our in-house do not call listNo further contact is necessary
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***
I've read the complaint and I have also listened to the original customer authorized sales call recordingThe call with [redacted] at [redacted] was very pleasant and comprehension, desire and terms were clearly spelled out in detail during the customer authorized call recording Payment preferences were also discussed in detail [redacted] decided to pay via invoiceAccording to the customer authorized recording, the order was indeed placed on December 5, not in JanuaryAll of our sales representatives are required to state the order date during the recording and they are also required to discuss the obligation to pay and what day it becomes due which was discussed as well along with the actual due date, January 5th, The calls in January were made to see if payments would still be forthcomingIn these situations,the representatives intent is only to remind the customer of the past due status and facilitate paymentIf our representative exhibited unprofessional behavior, we apologize and we will be reviewing the situation with that representativeCascade generates 15,000-20,new orders per year and maintains a satisfied customer ratio of 99.99% per records provided to the Revdex.com, upon request by the Revdex.com, and also confirmed by the Revdex.comThat’s around one resolved Revdex.com complaint per 1,happy customersContrary to the policies of many other Revdex.com members’ with A+ ratings, Cascade has never forced a customer to pay their requested invoices and we never willWe are truly sorry for the order confusion and we do apologize for any inconvenience this may have caused, especially if our representative was unprofessionalWe understand customers change their minds from time to time, so we have taken the liberty to cancel this order and we will place this customers business on our in-house do not call listNo further contact is necessary
This was a mistake on Cascades' part for two reasonsOne, we recently switched to a new CRM and our new vendor accidentally billed several hundred 'cancelled' customers rather than our new ordersSo we had a flood of complaints which unfortunately this customer was also one of out of that batchTwo, our new agent was improperly trained on how to recognize that fact (the account stated it had been cancelled) and tried to collect payment anyway, which he was not authorized nor encouraged to doWe apologize for the inconvenience and assure you this will not happen again
I've read the customers complaint and understand the customers concernThe order in question was placed on July 2, Cascade subsequently sent invoices and several friendly reminder notices all of which went unansweredThe first attempt to contact the business by phone to inquire about whether or not payment would be forthcoming was on August 17, 2015, over days later Cascade was spoke with [redacted] on that day who was the original authorized company representative, and he said that we will need to speak to [redacted] to secure paymentHowever, [redacted] was unavailable that daySo we called again on August 19, and spoke to [redacted] who said she would pay the bill if we faxed her the invoiceSo we faxed the invoice per [redacted] requestAfter not receiving the promised payment, we spoke to [redacted] again on August 26, and we were told that a check would be sent that daySo far no payments have been forthcomingNo cancellation request was received either via fax, phone, regular mail or email on August 11, or on any other dayAs recently as September 9, Cascade was promised a payment from ***, [redacted] husbandAfter listening to the the original customer authorized sales recording it is apparent that comprehension and the desire for the product were evident and terms were agreed to as well by ***, an authorized representative of the companyAdditionally, ***, another authorized representative of the company, said payment would be made We understand people change their mind from time to time which is why we have a day cancel grace period stated right on the invoiceAlso the number is in very large print right on the very top of the invoice along with our fax number, email and hours of operation yet no cancellation attempt was made by anyone at the business within that timeAlso, after the day period we were promised payments as wellCascade processes well over 20,orders per year and has provided that evidence to the Revdex.com yet our non-complaint ratio is over 99.99%, according to the Revdex.com's recordsCascade has not and never will force any customers to pay their requested billWe do have the right to contact customers who did request our products to see if payment will be forthcoming, which we didThis order had been cancelled and we do apologize for any inconvenienceAlso we have placed the business on our 'Do-Not-Call' list so no further action is required
I've read the customer complaint and I have also listened to the original customer authorized sales call recordingThe conversation with Mr ***, was very pleasant and cordial throughout the entire conversation and comprehension, desire and terms were clearly spelled out and agreed to in detail several times during the customer authorized sales call recordingThe conversation was unhurried and his payment options were also discussed; Mr [redacted] opted to pay via check once his invoice was deliveredAccording to the customer authorized recording, the order was placed on May 24, All of our sales representatives are required to confirm the customer’s authorization to order, state the amount that would be due, twice, along with the order date (day of the sales call) during the recording and they are also required to discuss the obligation to pay, which was confirmed as wellWe did attempt to return Mr [redacted] calls several times but were unsuccessfulOur cancellation policy is clearly stated on the invoice and our number is in very large, bold print at the very top of the invoiceWe also maintain a “day Price Protection” policy which empowers our customers by ensuring that they never pay too much for subscriptionsThat policy too is on the invoiceWe are unable to predict lowered publisher prices but publishers do allow Cascade to honor any price they offer, which we doAlso we do provide free issues from thousands of titles, directly from our office, if service is ever interrupted, which is something publishers cannot doDue to these policies, we feel our customers get the best service and selection and ultimately best price, using our service rather than having to go through different publishers each and every time a customer ordersCascade generates 15,000-20,new orders per year and maintains a satisfied customer ratio of over 99.9% per records provided to the Revdex.com, upon request by the Revdex.com, and also confirmed by the Revdex.comThat’s around one resolved & satisfied Revdex.com complaint per 1,happy customersContrary to the policies of many other Revdex.com members’ with A+ ratings, Cascade has never forced a customer to pay their requested invoices and we will never deny customers a requested refundWe understand that customers do change their mind and we apologize for the inconvenience but we do not require, nor have we ever required, a customer to pay their requested billTherefore, we have already cancelled the order and placed the customer on our in house do-not-call listNo further action is required and no further contact will be made unless requested to do so by the Revdex.com
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] Thank you Revdex.com for your prompt handling of my complaintI am satisfied with the results but disagree with the company's characterization of the original phone call from them Regards [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
I've read the customer complaint and we have also contacted the business directly to apologize for our representatives mishandling of their account and call and to inform them that the order has been canceled, per their requestWhile the order was placed in good faith we do not condone the type of unprofessional behavior that was reported by the customer on this call! Also, we’ve listened to the original customer authorized sales call recording to ensure procedure was followed on the original sales call as we always get the customer’s permission to record the sale in case there is a misunderstanding or a change of mind laterWe did confirm that procedure was followed on the original sales callThe initial sales call conversation was very pleasant and professional throughoutThe order terms were clearly spelled out and agreed to in detail several times during the customer authorized sales call recordingPayment options were also discussed in detail including the obligation to payWe understand customers change their mind from time to time and again and to be clear, we have cancelled this orderCascade generates 15,000-20,new orders per year and maintains a satisfied customer ratio of over 99.9% per records provided to the Revdex.com, upon request by the Revdex.com, and also confirmed by the Revdex.comThat’s around one resolved & satisfied Revdex.com complaint per 1,happy customersContrary to the policies of many other Revdex.com members’ with A+ ratings, Cascade has never forced a customer to pay their requested invoices and we never willUnfortunately, our own protocol was not followed on this last follow up call and for that, we do sincerely apologizeOur representative in question has been written up and disciplined for not canceling the order when it was requestedTermination of the representative will follow if it ever happens againAdditionally, we have also placed the businesses number on our in-house do-not-call listNo further action is required and no further contact will be made
Hello, Complaint ID: [redacted] has been resolvedPlease disregard this complaint Thank you for your time,
Revdex.com: Again, CASCADE is not being truthful I asked them to cancel the order the first time they called us I explained to LUKE at CASCADE that [redacted] thought he was renewing a valid subscription and that we did not need to order a third subscription to this magazine I was told that they could not cancel the order because "they already submitted the subscription order to the publisher." The next day when they called back, JT at CASCADE offered to consolidate all the subscriptions, and ask me to fax the shipping labels on the magazines that we already received - which, by the way, we only have a second subscription because we were duped by CASCADE once already! I faxed all the information they requested The next day LUKE at CASCADE called for payment I was ready and willing to pay at this point since they promised to consolidate and we actually do read the magazine cover to cover, but only need 1, not copiesI asked for the subscription dates for the consolidated renewal, since our current magazine has months to go before expiration, CASCADE refused to provide that information Obviously they misled me, and I told them I was not authorized to pay for a third subscription and to either provide in writing the consolidated subscription renewal dates or to cancel the order I was then told point blank: "You cannot cancel because we (CASCADE) already submitted the subscription order to the publisher and I (LUKE) WILL CALL YOU EVERY SINGLE DAY UNTIL THIS BILL IS PAID." Mind you, we never received anything.When I called the publisher directly last week, and explained to them the situation, as well as the recording that they had, the publisher was outraged and horrified and called CASCADE directly and demanded that CASCADE cancel my order It is the publisher's policy to cancel subscriptions at the customer's request Also, the publisher never processes orders until payment is received and they were horrified when I told them how they harassed and threatened me The publisher FIRED CASCADE due to all the lies and misrepresentations about the publisher that it disseminates to customers, and the actual threats that they made to me CASCADE actually had the nerve to call me on Monday I called the publisher to let them know CASCADE called again They called CASCADE and told them to stop calling me It's been days and I have not heard from them (yay!!) I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
've read the complaint and understand the library's concernI've also listened to the customer authorized sales recording and read the notes inside the Cascade accountAccording to our records, [redacted] was authorized to place the order but was not fully authorized to grant paymentAs a representative of the [redacted] , [redacted] Lee is authorized to order but is also required to submit her publication order requests to a "collection development team", who grants the actual final approvalTherefore the final authorization issue should have been clarified by our representative a little more thoroughly during representativeAs a result, we have cancelled the order and placed the college itself on our do not call listthe initial sales callThis type of order is very uncommon for Cascade to processOur representative created an order that wasn't fully qualified per the colleges & institutional standards but was qualified per general business standards and practicesThe vast majority of businesses do not have a "collection development team" that grants the final approvalsThe order should not have been processed in the first place by our sales Cascade has a history of processing well over 20, orders annually and Cascade has a "non-complaint ratio" of 99.99%, per data sent to and verified by the Revdex.comSo it is extremely rare for Cascade to receive complaintsHowever, when we do receive them we take these complaints very seriously and have responded that way here as wellCascade never has nor will we ever force any of our customers to pay their requested invoices, regardless of authorization issuesWe do however have a right to contact the business to clarify when payments will be forthcoming, which we did hereWe tried to contact the business over times after the recording request was made but could never get anyone but [redacted] on the phone to verify payment statusEach time we were told that no purchase order was required because the amount was under $1,and that the outstanding payment would be mailed in.Again the order has been cancelled, we apologize for any inconvenience and no further action is required
I've read the complaint and I have also listened to the original customer authorized sales callThe recording is available to the Revdex.com upon requestThe call with [redacted] was pleasant and professional at all times and comprehension, desire and terms were clearly spelled out and agreed to in detail, twice, during the several minute recording This is CCFD’s second order with Cascade and there were never any complaints or problems the last timeAlso this is the second time [redacted] himself has ordered through Cascade We understand customers sometimes change their mind and even though this cancel request was made outside of our day cancel policy requirement, (which was actually discussed in the original customer authorized recording), we have cancelled the order anyway Cascade generates over 20,new orders per year and maintains a satisfied customer ratio of 99.99% per records provided to the Revdex.com, upon request by the Revdex.com, and also confirmed by the Revdex.comContrary to the policies of many other Revdex.com members’, Cascade has never tried to force a customer to pay their requested bills and we never will We are truly sorry for the billing confusion and we do apologize for any inconvenience this may have caused ***However, we do feel that it is our right to contact accounts to see if payment will be forthcoming, which we attempted to do here Again, we have cancelled ***’s order and we have also placed CCFD on our in-house do not call listNo further action is required and no further contact will be made regarding this order
I've read the complaint and I have also listened to the original customer authorized sales callThe recording is available to the Revdex.com upon requestThe call with Mr [redacted] , the authorized contact, was pleasant and professional at all times and comprehension, desire and terms were clearly spelled out and agreed to in detail, twice, during the several minute recording Also, addressing the ‘phones not being answered’Our system is automated and we do not show any attempt to call inAlso, and more importantly, this is [redacted] ’s third order with Cascade over the years and there were never any complaints or problems the last two timesAlso this is the second time [redacted] ordered Oil & Gas Magazine We understand customers sometimes change their mind and even though this cancel request was made by someone other than the original authorized contact and is also outside of our day cancel policy requirement, (which was actually discussed in the original customer authorized recording), we have cancelled the order anyway Cascade generates over 20,orders per year and maintains a satisfied customer ratio of 99.99% per records provided to the Revdex.com, upon request by the Revdex.com, and also confirmed by the Revdex.comContrary to the policies of many other Revdex.com members’, Cascade has never forced a customer to pay their requested bills and never will We are truly sorry for the billing confusion and we do apologize for any inconvenience this may have caused however we do feel that it is our right to contact past due accounts to see if payment will be forthcoming, which we attempted to doAgain, we have cancelled the order and placed [redacted] on our do not call listNo further action is required and no further contact will be made regarding this order unless requested to do so
I've read the complaint and have also listened to the original customer authorized sales callThe recording is available to the Revdex.com upon requestThe call was pleasant and professional at all times and comprehension, desire and terms were clearly spelled out and agreed to in detail, twice, during the 2:minute recordingThis customer has ordered four times before through our service and was satisfied each time since Not sure what happened here other than a simple duplication of orders from two separate entities but we are happy to help! We understand customers sometimes change their mind and even though this order was paid in full, we will of course cancel the order and refund the customer anywayHowever, the last time we spoke to Adana on Feb 23, at 2PM before this complaint was filed at 10PM, she explained her concern that since she placed the order they had received duplicates so we let her know that was a result of either a processing error or they had ordered elsewhere simultaneously but that we will combine those extra issues immediately which will extend the subscription yearsShe then asked, "what should I do if we move?" and we let her know to reach out to us about a month before and we will update their address labels for her as the post office will not do update the new address nor will the post office forward mail past a certain period of time but Cascade will do it for her free as part of our overall serviceWe are confused as to why that was acceptable at the time but later that very same night it was not? Cascade generates over 20,new sales per year and maintains a satisfied customer ratio of 99.99% per records provided to the Revdex.com upon request by the Revdex.comContrary to the policies of many other Revdex.com members’, Cascade has never forced a customer to pay their requested bills and never will Again, we have cancelled the order and placed the company on our in-house do not call listNo further action is required and no further contact will be made
I've read the complaint and I have also listened to the original customer authorized sales callThe call with [redacted] at [redacted] was very pleasant and unhurried at all times throughout the call with absolutely no sign of any misunderstanding or misrepresentation about the order whatsoever and comprehension, desire and terms were clearly spelled out and agreed to in detail, during the customer authorized call recordingWhen asked, [redacted] did state to our sales rep that he was authorized to place the orderTo answer the charge that Cascade has never provided service to the company, Cascade has indeed provided service to this company starting in for the same publicationAlso, businesses are not part of the ‘do not call list’ so no laws are broken when calling businesses to conduct business, which is what was done hereCascade has successfully fulfilled requested subscription orders for businesses since We’re not sure what prompted [redacted] to conclude that we were using deceptive sales practices as the customer authorized recording detail shows this not to be the caseIn fact, very concise terms and conditions along with the history of [redacted] doing business with us was very clearly discussedHowever, we do agree that if [redacted] was mistaken when he told us he was authorized to place another order then this order should be cancelled and of course we will take [redacted] word on that as we have not spoken to [redacted] about that since the order was placedCascade generates 15,000-20,new orders per year and maintains a satisfied customer ratio of 99.99% per records provided to the Revdex.com, upon request by the Revdex.com, and also confirmed by the Revdex.comThat’s around one resolved Revdex.com complaint per 1,happy customersContrary to the policies of many other Revdex.com members’ with A+ ratings, Cascade has never forced a customer to pay their requested invoices and we never willWe are truly sorry for any order confusion and we do apologize for any inconvenience this may have causedHowever, we do feel that it is our right to contact businesses to conduct business and follow up with overdue accounts to see if promised payments will be forthcomingWe did that hereAgain, we have canceled the order and we will place this customers business on our in-house do not call listNo further contact is necessary
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***
I've read the complaint and I have also listened to the original customer authorized sales call recordingThe call with [redacted] at [redacted] was very pleasant and comprehension, desire and terms were clearly spelled out in detail during the customer authorized call recording Payment preferences were also discussed in detail [redacted] decided to pay via invoiceAccording to the customer authorized recording, the order was indeed placed on December 5, not in JanuaryAll of our sales representatives are required to state the order date during the recording and they are also required to discuss the obligation to pay and what day it becomes due which was discussed as well along with the actual due date, January 5th, The calls in January were made to see if payments would still be forthcomingIn these situations,the representatives intent is only to remind the customer of the past due status and facilitate paymentIf our representative exhibited unprofessional behavior, we apologize and we will be reviewing the situation with that representativeCascade generates 15,000-20,new orders per year and maintains a satisfied customer ratio of 99.99% per records provided to the Revdex.com, upon request by the Revdex.com, and also confirmed by the Revdex.comThat’s around one resolved Revdex.com complaint per 1,happy customersContrary to the policies of many other Revdex.com members’ with A+ ratings, Cascade has never forced a customer to pay their requested invoices and we never willWe are truly sorry for the order confusion and we do apologize for any inconvenience this may have caused, especially if our representative was unprofessionalWe understand customers change their minds from time to time, so we have taken the liberty to cancel this order and we will place this customers business on our in-house do not call listNo further contact is necessary
This was a mistake on Cascades' part for two reasonsOne, we recently switched to a new CRM and our new vendor accidentally billed several hundred 'cancelled' customers rather than our new ordersSo we had a flood of complaints which unfortunately this customer was also one of out of that batchTwo, our new agent was improperly trained on how to recognize that fact (the account stated it had been cancelled) and tried to collect payment anyway, which he was not authorized nor encouraged to doWe apologize for the inconvenience and assure you this will not happen again