I've read the complaint and I have also listened to the original customer authorized sales callThe call with [redacted] at [redacted] was very pleasant and unhurried at all times throughout the call with absolutely no sign of any misunderstanding or misrepresentation about the order whatsoever and comprehension, desire and terms were clearly spelled out and agreed to in detail, during the call recording Cascade has successfully fulfilled requested subscription orders for businesses since We’re not sure what would have [redacted] conclude that her order was not going to be fulfilled but we will be fulfilling this customers order as well if requested to continue to do so Cascade generates 15,000-20,new orders per year and maintains a satisfied customer ratio of 99.99% per records provided to the Revdex.com, upon request by the Revdex.com, and also confirmed by the Revdex.comThat’s around one resolved Revdex.com complaint per 1,happy customersDoes that seem high? Contrary to the policies of many other Revdex.com members’ with high ratings, Cascade has never tried to deny a customer a requested refund and we never will There is no problem with the order at this timeIf [redacted] is not convinced her order will be fulfilled, we will be happy to refund her credit card We are truly sorry for any order confusion and we do apologize for any inconvenience this may have causedHowever, we do feel that it is our right to contact businesses to conduct business and again there was certainly no misrepresentation associated with this sales call Again, we can cancel the order immediately if the customer chooses to do so or we can just process the order as originally plannedPlease advise
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to mePlease provide a copy of the credit and the statement showing zero balance.Thank you.Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
The business tactic of calling an employee in a business who has no authority to purchase your products and then harassing the business to pay up is awful Many reviews on the internet of this same tactic was found Your company was verbally notified immediately that Brandon did not have the authority We requested that the order was terminated and your company stop calling We received over a dozen phone calls over the course of a couple weeks trying to collect and did not stop until the Revdex.com was contacted Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted]
I've read the complaint and I have also listened to the original customer authorized sales callThe recording is available to the Revdex.com upon requestThe call with Mr [redacted] at [redacted] ***was pleasant and professional at all times and comprehension, desire and terms were clearly spelled out and agreed to in detail, two times, during the minute recordingWe tried playing back the original customer authorized sales recording for Mr *** but we were told to contact [redacted] for the actual paymentUpon contacting [redacted] she immediately stated that, ‘I’m not doing this because I think it’s a scam’ and subsequently hung up on our agent before we could play the recording or even respondOf course we are not a scam and we do contract with this publisher and dozens of others to secure subscribers for them and have done so legitimately since We understand customers sometimes change their mind and even though this cancel request was made outside of our day cancel policy requirement, (which was actually discussed in the original customer authorized recording), we have cancelled the order anywayCascade generates 15,000-20,new orders per year and maintains a satisfied customer ratio of 99.99% per records provided to the Revdex.com, upon request by the Revdex.com, and also confirmed by the Revdex.comContrary to the policies of many other Revdex.com members’, Cascade has never tried to force a customer to pay their requested bills and we never will We are truly sorry for the billing confusion and we do apologize for any inconvenience this may have caused anyone at [redacted] However, we do feel that it is our right to contact customers regarding their requested orders to see if payment will be forthcoming, which we attempted to do hereAgain, we have cancelled the businesses order and we have also placed the business’s phone number on our in-house ‘do not call’ listNo further action is required and no further contact will be made regarding this order
I've read the complaint and understand the customers concernI've also listened to the original customer authorized sales call recording where the customers authorization, comprehension, desire & the explanation of terms are evident throughout the callWe understand customers change their mind from time to time so we have cancelled the order and placed the customers number on our do not call listhowever, based on the recording our sales rep clearly did not misrepresent or 'dupe' the customer in any way whatsoeverCascade processes thousands of orders annually and we do take complaints seriously, but unlike many Revdex.com member's, we have never nor will we ever force a customer to pay for their requested billsAgain, we've cancelled the order and no further action is required and no further contact will be made
I've read the customer complaint and I have also listened to the original customer authorized sales call recordingThe conversation with Ms [redacted] was very pleasant and cordial throughout the entire conversation and comprehension, desire and terms were clearly spelled out and agreed to in detail several times during the customer authorized sales call recordingThe conversation was unhurried and the payment options were also discussed in detail; Ms [redacted] opted to have the company pay via check once the invoice was deliveredAccording to the customer authorized recording, the order was placed on August 29, All of our sales representatives are required to confirm the customer’s authorization to order, terms, state the amount that would be due, twice, along with the order date during the recording and they are also required to discuss the obligation to pay, and what date the bill is due, which was covered & confirmed as wellWe understand customer’s change their mind, which is why we have a day cancellation policy, so cancelling before the day due date would have been as easy as just sending us an email requesting cancellation and involving the Revdex.com could have been avoided entirelyUnfortunately, we did not receive any cancelation notifications until we inquired directly with Ms [redacted] well beyond the cancellation periodWe were told by Ms [redacted] that she did not place an order when, in fact, the recording clearly shows Ms [redacted] giving permission to record the sales call with all the necessary order details clearly covered that are listed aboveCascade generates 15,000-20,new orders per year and maintains a satisfied customer ratio of over 99.9% per records provided to the Revdex.com, upon request by the Revdex.com, and also confirmed by the Revdex.comThat’s around one resolved & satisfied Revdex.com complaint per 1,happy customersContrary to the policies of many other Revdex.com members’ with A+ ratings, Cascade has never forced a customer to pay their requested invoices and we never willFurther, we take accusations of being a scam very seriously, which is why we require customer permission to record our sales calls in the first placeWe apologize for any inconvenience the order may have caused and we have already cancelled this order and placed the company’s number on our in-house do-not-call listNo further action is required and no further contact will be made
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI Would like for my card to be refunded by Cascade subscription servicesI have tried to call them several times to get a refund, so if you can reach out for me that would be great, as they do not return my calls.Sincerely, [redacted] ***
I've read the businesses complaint and I have also listened to the original customer authorized sales callThe recording is available to the Revdex.com upon requestThe call was pleasant and professional at all times and comprehension, desire and terms were clearly spelled out and agreed to in detail, twice, during the several minute recording Also, addressing the ‘Scam’ accusationThis is [redacted] second order (the first order was paid in full) with Cascade over the years and there were no complaints or problems on that last order We understand that customers sometimes change their mind and even though this cancel request was made outside of our day cancel policy requirement, (which was actually discussed and agreed to in the original customer authorized recording), we have cancelled the order anyway In business since 1986, Cascade generates over 20,orders per year and maintains a satisfied customer ratio of 99.99% per records provided to the Revdex.com, upon request by the Revdex.com, and also confirmed by the Revdex.comContrary to the policies of many other Revdex.com members’, Cascade has never forced a customer to pay their requested bills and never will We are truly sorry for the billing confusion and we do apologize for any inconvenience this may have caused however we do feel that it is our right to contact accounts to see if payment will be forthcoming, which we attempted to do Again, we have cancelled the order for [redacted] and placed the company on our in-house do not call listNo further action is required and no further contact will be made
I've read the complaint and I have also listened to the original customer authorized sales call recordingThe call with [redacted] at [redacted] was extremely pleasant and thorough where comprehension, desire and terms were clearly spelled out and agreed to in detail twice during the customer authorized sales call recordingPayment options were also discussed, [redacted] opted to pay via check once her invoice was deliveredAccording to the customer authorized recording, the order was placed on February 16, All of our sales representatives are required to confirm the business contacts authorization to order, state the amount due, twice, along with the order date (day of the sales call) during the recording and they are also required to discuss the obligation to pay and what day the invoice becomes due which was discussed as well and agreed to be March 16, After the due date passed, subsequent reminder calls were then made to see if payments would still be forthcomingOur representatives intent is only to remind the customer of the past due status and facilitate payment, not to harass, meaning we merely restate the terms that were discussed during the initial sales callAccording to our records, on April 9th, [redacted] instructed our representative to contact accounting, which we attempted to do but were unsuccessful in doing soOne more attempt was in fact made to contact accounts payable before we decided to cancel the orderOur cancellation policy is clearly stated on the invoice and our number is in very large, bold print at the very top of the invoiceWe sent invoices before the expiration of our day cancel policyWe also maintain a “day Price Protection” policy which empowers our customers by ensuring that they never pay too much for subscriptionsThat policy too is on the invoiceWe feel it is our right to professionally and courteously reconnect with our customers who have verifiably placed orders, to see if payment will still be forthcomingWe did that hereCascade generates 15,000-20,new orders per year and maintains a satisfied customer ratio of over 99.9% per records provided to the Revdex.com, upon request by the Revdex.com, and also confirmed by the Revdex.comThat’s around one resolved & satisfied Revdex.com complaint per 1,happy customersContrary to the policies of many other Revdex.com members’ with A+ ratings, Cascade has never forced a customer to pay their requested invoices and we never will, which means, as a rule, we do not ‘sue’ customers unless there is a separate reason to do soAdditionally, no threats were made and that too goes against our practices! At this point, we believe that [redacted] merely changed her mindAs a result, we have taken the liberty to permanently cancel this order and we have also placed this business on our in-house do not call listWe apologize for any inconvenience this may have caused the businessNo further contact will be made unless requested to do so by the Revdex.com or the business themselves
I've read the complaint and I have also listened to the original customer authorized sales callThe call with Ms [redacted] at [redacted] was pleasant and professional at all times throughout the call with absolutely no sign of pressuring whatsoever and comprehension, desire and terms were clearly spelled out and agreed to in detail, during the lengthy recording We take complaints seriously and also take issue with Ms [redacted] ’s assertion that our representative or our firm ‘hide the key factors’ during the order processWe did cover the terms with the obligation to pay within days and Ms [redacted] acknowledged & confirmed agreement to those termsUpon request, we played that recording back to [redacted] who agreed with our representative that she did in fact authorize the order and that she would mail in the paymentApparently, she changed her mindWe understand customers sometimes change their mind and we have cancelled the order Cascade generates 15,000-20,new orders per year and maintains a satisfied customer ratio of 99.99% per records provided to the Revdex.com, upon request by the Revdex.com, and also confirmed by the Revdex.comContrary to the policies of many other Revdex.com members’ with high ratings, Cascade has never tried to force a customer to pay their requested bills and we never will We are truly sorry for the billing confusion and we do apologize for any inconvenience this may have caused anyone at [redacted] However, we do feel that it is our right to contact our customers regarding their requested orders to see if payment will be forthcoming, which we attempted to do here Again, we have cancelled the order and we have also placed the business’s phone number on our in-house ‘do not call’ listNo further action is required and no further contact will be made regarding this order Again, we have cancelled the order and we have also placed the business’s phone number on our in-house ‘do not call’ listNo further action is required and no further contact will be made regarding this order
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI indeed did listen to the recording when they called and remember exactly what ws discussed and and find that their business practices are not looking out for the best interest of their customer and quite frankly, a scam as no orders were ever madeWe ask that they please do not ever contact us again.Sincerely, [redacted] ***
I've read the complaint and I have also listened to the original customer authorized sales callThe call with [redacted] at [redacted] was very pleasant and unhurried at all times throughout the call with absolutely no sign of any misunderstanding or misrepresentation about the order whatsoever and comprehension, desire and terms were clearly spelled out and agreed to in detail, during the call recordingWe understand customers sometimes change their minds and even though the cancellation was requested outside of the day cancel period, we never force customers to pay their requested bills and have cancelled this order.Cascade generates as much as 20,new orders per year and maintains a satisfied customer ratio of 99.99% per records provided to the Revdex.com, upon request by the Revdex.com, and also confirmed by the Revdex.comThat’s around one resolved Revdex.com complaint per 1,happy customersWe are truly sorry for any order confusion and we do apologize for any inconvenience this may have causedHowever, we do feel that it is our right to contact businesses to conduct business and again there was certainly no misrepresentation associated with this sales callAlso we feel it is appropriate to contact customers regarding outstanding unpaid balances to see if payment will be forthcomingWe did that hereAgain, we have cancelled the order and placed this business on our do not call listNo further contact is necessary
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because:Although the representative was very nice and did apologize I have to assume it was to influence this Revdex.com reviewI read through their carefully worded semi-form letter and for a moment thought could I have this wrong? I resent that lies coupled with a phone call cast even the smallest amount of doubt about the fact that this company is an outright scamRe-reading others complaints and remembering the details of those many, many phone calls I continue to believe this is not real and hope that others will not have to deal with what we did
I've read the complaint and understand the customers concernThe customer attempted to cancel the order after the day cancel periodIt's important to realize that once the order is placed with us it is difficult to get a refund from our publishers after the day grace period has expired, so the customer will receive the magazines she ordered anyway even though we are refunding her moneyWhile it is against company policy to cancel after the allotted grace period, we can make exceptions and have done so hereWe will also place the customer on our do not call listNo further action is necessary and no further contact will be made
This call for payment was a mistake on Cascades' partDue to our new CRM transition, we had several hundred customers erroneously called and billed that had been previously cancelled alreadyObviously this was a regrettable mistake but we believe we have corrected this so that customers who had cancelled prior do not receive anymore bills or callsHowever, please contact me directly if anything like this occurs againWe apologize for the inconvenience and have placed this business on our in-house do not call list
I've read the complaint and have also listened to the original customer authorized sales callThe recording is available to the Revdex.com upon requestThe call was pleasant and professional at all times and comprehension, desire and terms were clearly spelled out and agreed to in detail, twice, during the recording This business, [redacted] ***, has been ordering & paying for subscriptions through Cascade since 2012, so we take issue with the accusation by [redacted] that Cascade ‘tricked’ her into orderingIt’s clear when listening to the customer authorized sales recording that many questions & statements were asked and responded to ranging from having [redacted] state the spelling of her first & last name, authorization to order, billing terms, billing preference (email), email address, number of copies, terms (price, issues etc.) reiterated again, the obligation to pay, due date (April 2, 2016), and the last question after all that was ‘Do you have any other questions for me today?” [redacted] answer? “No, thank you.” Then both individuals said goodbyeWhen the requested invoices (3) went unpaid and the order was not cancelled we contacted the business (days later) to see if payment would be forthcomingDuring the first call we were told to email the statement again, which we didWhen no payment was made we contacted [redacted] who accused us of being a scam so we invited her to listen to the original sales recording, which she didUnfortunately she hung up halfway through the call We understand customers sometimes change their mind and even though this cancel request was made outside of our day cancel notice requirement, we have cancelled the order anyway Cascade generates over 20,new sales per year and maintains a satisfied customer ratio of 99.99% per records provided to the Revdex.com upon request by the Revdex.comContrary to the policies of many other Revdex.com members’, Cascade has never forced a customer to pay their requested bill and we never willWe do have the right to contact customers when requested invoices are not paid and it is for a business to do soWe did that hereAlso we’re not sure why a voice mail was left with another customer’s information but we do apologize if that was our company Again, we have cancelled the order for the business and placed the company on our in-house do not call listNo further action is required and no further contact will be made
I've read the customer complaint and I have also listened to the original customer authorized sales call recordingThe conversation with Mr ***, was very pleasant and cordial throughout the entire conversation and comprehension, desire and terms were clearly spelled out and agreed to in detail several times during the customer authorized sales call recordingThe conversation was unhurried and his payment options were also discussed; Mr [redacted] opted to pay via check once his invoice was deliveredAccording to the customer authorized recording, the order was placed on July 08, All of our sales representatives are required to confirm the customer’s authorization to order, state the amount that would be due, twice, along with the order date (day of the sales call) during the recording and they are also required to discuss the obligation to pay, which was confirmed as wellWe do not purposely call customers who have requested to be placed on our do-not-call list, but if somehow this happened we apologize for the inconvenienceIf this does happen, (extremely rare) it’s usually a result of there being multiple numbers advertised for this businessIf that’s the case, we will add those numbers to this business as well which will help prevent further callsAlso if this business goes by other names that you can provide that would be helpful tooWe have already cancelled the order and confirmed the number on our in-house do-not-call listNo further action is required and no further contact will be made unless requested to do so by the Revdex.com
I've read the complaint and I have also listened to the original customer authorized sales call recordingThe call with [redacted] at [redacted] was very pleasant and thorough where comprehension, desire and terms were clearly spelled out twice and agreed to in detail during the customer authorized call recordingPayment preferences were also discussed in detailAt one point, [redacted] went to get her credit card but decided to just receive an invoice rather than pay over the phone, which was fineAccording to the customer authorized recording, the order was placed on February 16, All of our sales representatives are required to confirm their authorization to order, state the amount due, along with the order date (day of sales call) during the recording and they are also required to discuss the obligation to pay and what day the invoice becomes due which was discussed as well and agreed to be March 17th, After the due date passed, subsequent calls were then made to see if payments would still be forthcomingThe representatives intent is only to remind the customer of the past due status and facilitate paymentOur cancellation policy is clearly stated on the invoice and our number is in very large, bold print at the very top of the invoiceWe understand customers change their mind from time to time but we were never notified of this fact prior to the end of the day cancel periodWe feel it is our right to professionally and courteously contact customers who did in fact order, to see if payment will be forthcomingWe did that hereCascade generates 15,000-20,new orders per year and maintains a satisfied customer ratio of over 99.99% per records provided to the Revdex.com, upon request by the Revdex.com, and also confirmed by the Revdex.comThat’s around one resolved & satisfied Revdex.com complaint per 1,happy customersContrary to the policies of many other Revdex.com members’ with A+ ratings, Cascade has never forced a customer to pay their requested invoices and we never willWe are truly sorry for the order confusion and we do apologize for any inconvenience this may have causedAdditionally, we have taken the liberty to cancel this order and we have already placed this customers business on our in-house do not call listNo further contact is necessary
I've read the complaint and I have also listened to the original customer authorized sales callThe call with [redacted] at [redacted] was very pleasant and unhurried at all times throughout the call with absolutely no sign of any misunderstanding or misrepresentation about the order whatsoever and comprehension, desire and terms were clearly spelled out and agreed to in detail, during the call recording Cascade has successfully fulfilled requested subscription orders for businesses since We’re not sure what would have [redacted] conclude that her order was not going to be fulfilled but we will be fulfilling this customers order as well if requested to continue to do so Cascade generates 15,000-20,new orders per year and maintains a satisfied customer ratio of 99.99% per records provided to the Revdex.com, upon request by the Revdex.com, and also confirmed by the Revdex.comThat’s around one resolved Revdex.com complaint per 1,happy customersDoes that seem high? Contrary to the policies of many other Revdex.com members’ with high ratings, Cascade has never tried to deny a customer a requested refund and we never will There is no problem with the order at this timeIf [redacted] is not convinced her order will be fulfilled, we will be happy to refund her credit card We are truly sorry for any order confusion and we do apologize for any inconvenience this may have causedHowever, we do feel that it is our right to contact businesses to conduct business and again there was certainly no misrepresentation associated with this sales call Again, we can cancel the order immediately if the customer chooses to do so or we can just process the order as originally plannedPlease advise
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to mePlease provide a copy of the credit and the statement showing zero balance.Thank you.Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
The business tactic of calling an employee in a business who has no authority to purchase your products and then harassing the business to pay up is awful Many reviews on the internet of this same tactic was found Your company was verbally notified immediately that Brandon did not have the authority We requested that the order was terminated and your company stop calling We received over a dozen phone calls over the course of a couple weeks trying to collect and did not stop until the Revdex.com was contacted Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted]
I've read the complaint and I have also listened to the original customer authorized sales callThe recording is available to the Revdex.com upon requestThe call with Mr [redacted] at [redacted] ***was pleasant and professional at all times and comprehension, desire and terms were clearly spelled out and agreed to in detail, two times, during the minute recordingWe tried playing back the original customer authorized sales recording for Mr *** but we were told to contact [redacted] for the actual paymentUpon contacting [redacted] she immediately stated that, ‘I’m not doing this because I think it’s a scam’ and subsequently hung up on our agent before we could play the recording or even respondOf course we are not a scam and we do contract with this publisher and dozens of others to secure subscribers for them and have done so legitimately since We understand customers sometimes change their mind and even though this cancel request was made outside of our day cancel policy requirement, (which was actually discussed in the original customer authorized recording), we have cancelled the order anywayCascade generates 15,000-20,new orders per year and maintains a satisfied customer ratio of 99.99% per records provided to the Revdex.com, upon request by the Revdex.com, and also confirmed by the Revdex.comContrary to the policies of many other Revdex.com members’, Cascade has never tried to force a customer to pay their requested bills and we never will We are truly sorry for the billing confusion and we do apologize for any inconvenience this may have caused anyone at [redacted] However, we do feel that it is our right to contact customers regarding their requested orders to see if payment will be forthcoming, which we attempted to do hereAgain, we have cancelled the businesses order and we have also placed the business’s phone number on our in-house ‘do not call’ listNo further action is required and no further contact will be made regarding this order
I've read the complaint and understand the customers concernI've also listened to the original customer authorized sales call recording where the customers authorization, comprehension, desire & the explanation of terms are evident throughout the callWe understand customers change their mind from time to time so we have cancelled the order and placed the customers number on our do not call listhowever, based on the recording our sales rep clearly did not misrepresent or 'dupe' the customer in any way whatsoeverCascade processes thousands of orders annually and we do take complaints seriously, but unlike many Revdex.com member's, we have never nor will we ever force a customer to pay for their requested billsAgain, we've cancelled the order and no further action is required and no further contact will be made
I've read the customer complaint and I have also listened to the original customer authorized sales call recordingThe conversation with Ms [redacted] was very pleasant and cordial throughout the entire conversation and comprehension, desire and terms were clearly spelled out and agreed to in detail several times during the customer authorized sales call recordingThe conversation was unhurried and the payment options were also discussed in detail; Ms [redacted] opted to have the company pay via check once the invoice was deliveredAccording to the customer authorized recording, the order was placed on August 29, All of our sales representatives are required to confirm the customer’s authorization to order, terms, state the amount that would be due, twice, along with the order date during the recording and they are also required to discuss the obligation to pay, and what date the bill is due, which was covered & confirmed as wellWe understand customer’s change their mind, which is why we have a day cancellation policy, so cancelling before the day due date would have been as easy as just sending us an email requesting cancellation and involving the Revdex.com could have been avoided entirelyUnfortunately, we did not receive any cancelation notifications until we inquired directly with Ms [redacted] well beyond the cancellation periodWe were told by Ms [redacted] that she did not place an order when, in fact, the recording clearly shows Ms [redacted] giving permission to record the sales call with all the necessary order details clearly covered that are listed aboveCascade generates 15,000-20,new orders per year and maintains a satisfied customer ratio of over 99.9% per records provided to the Revdex.com, upon request by the Revdex.com, and also confirmed by the Revdex.comThat’s around one resolved & satisfied Revdex.com complaint per 1,happy customersContrary to the policies of many other Revdex.com members’ with A+ ratings, Cascade has never forced a customer to pay their requested invoices and we never willFurther, we take accusations of being a scam very seriously, which is why we require customer permission to record our sales calls in the first placeWe apologize for any inconvenience the order may have caused and we have already cancelled this order and placed the company’s number on our in-house do-not-call listNo further action is required and no further contact will be made
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI Would like for my card to be refunded by Cascade subscription servicesI have tried to call them several times to get a refund, so if you can reach out for me that would be great, as they do not return my calls.Sincerely, [redacted] ***
I've read the businesses complaint and I have also listened to the original customer authorized sales callThe recording is available to the Revdex.com upon requestThe call was pleasant and professional at all times and comprehension, desire and terms were clearly spelled out and agreed to in detail, twice, during the several minute recording Also, addressing the ‘Scam’ accusationThis is [redacted] second order (the first order was paid in full) with Cascade over the years and there were no complaints or problems on that last order We understand that customers sometimes change their mind and even though this cancel request was made outside of our day cancel policy requirement, (which was actually discussed and agreed to in the original customer authorized recording), we have cancelled the order anyway In business since 1986, Cascade generates over 20,orders per year and maintains a satisfied customer ratio of 99.99% per records provided to the Revdex.com, upon request by the Revdex.com, and also confirmed by the Revdex.comContrary to the policies of many other Revdex.com members’, Cascade has never forced a customer to pay their requested bills and never will We are truly sorry for the billing confusion and we do apologize for any inconvenience this may have caused however we do feel that it is our right to contact accounts to see if payment will be forthcoming, which we attempted to do Again, we have cancelled the order for [redacted] and placed the company on our in-house do not call listNo further action is required and no further contact will be made
I've read the complaint and I have also listened to the original customer authorized sales call recordingThe call with [redacted] at [redacted] was extremely pleasant and thorough where comprehension, desire and terms were clearly spelled out and agreed to in detail twice during the customer authorized sales call recordingPayment options were also discussed, [redacted] opted to pay via check once her invoice was deliveredAccording to the customer authorized recording, the order was placed on February 16, All of our sales representatives are required to confirm the business contacts authorization to order, state the amount due, twice, along with the order date (day of the sales call) during the recording and they are also required to discuss the obligation to pay and what day the invoice becomes due which was discussed as well and agreed to be March 16, After the due date passed, subsequent reminder calls were then made to see if payments would still be forthcomingOur representatives intent is only to remind the customer of the past due status and facilitate payment, not to harass, meaning we merely restate the terms that were discussed during the initial sales callAccording to our records, on April 9th, [redacted] instructed our representative to contact accounting, which we attempted to do but were unsuccessful in doing soOne more attempt was in fact made to contact accounts payable before we decided to cancel the orderOur cancellation policy is clearly stated on the invoice and our number is in very large, bold print at the very top of the invoiceWe sent invoices before the expiration of our day cancel policyWe also maintain a “day Price Protection” policy which empowers our customers by ensuring that they never pay too much for subscriptionsThat policy too is on the invoiceWe feel it is our right to professionally and courteously reconnect with our customers who have verifiably placed orders, to see if payment will still be forthcomingWe did that hereCascade generates 15,000-20,new orders per year and maintains a satisfied customer ratio of over 99.9% per records provided to the Revdex.com, upon request by the Revdex.com, and also confirmed by the Revdex.comThat’s around one resolved & satisfied Revdex.com complaint per 1,happy customersContrary to the policies of many other Revdex.com members’ with A+ ratings, Cascade has never forced a customer to pay their requested invoices and we never will, which means, as a rule, we do not ‘sue’ customers unless there is a separate reason to do soAdditionally, no threats were made and that too goes against our practices! At this point, we believe that [redacted] merely changed her mindAs a result, we have taken the liberty to permanently cancel this order and we have also placed this business on our in-house do not call listWe apologize for any inconvenience this may have caused the businessNo further contact will be made unless requested to do so by the Revdex.com or the business themselves
I've read the complaint and I have also listened to the original customer authorized sales callThe call with Ms [redacted] at [redacted] was pleasant and professional at all times throughout the call with absolutely no sign of pressuring whatsoever and comprehension, desire and terms were clearly spelled out and agreed to in detail, during the lengthy recording We take complaints seriously and also take issue with Ms [redacted] ’s assertion that our representative or our firm ‘hide the key factors’ during the order processWe did cover the terms with the obligation to pay within days and Ms [redacted] acknowledged & confirmed agreement to those termsUpon request, we played that recording back to [redacted] who agreed with our representative that she did in fact authorize the order and that she would mail in the paymentApparently, she changed her mindWe understand customers sometimes change their mind and we have cancelled the order Cascade generates 15,000-20,new orders per year and maintains a satisfied customer ratio of 99.99% per records provided to the Revdex.com, upon request by the Revdex.com, and also confirmed by the Revdex.comContrary to the policies of many other Revdex.com members’ with high ratings, Cascade has never tried to force a customer to pay their requested bills and we never will We are truly sorry for the billing confusion and we do apologize for any inconvenience this may have caused anyone at [redacted] However, we do feel that it is our right to contact our customers regarding their requested orders to see if payment will be forthcoming, which we attempted to do here Again, we have cancelled the order and we have also placed the business’s phone number on our in-house ‘do not call’ listNo further action is required and no further contact will be made regarding this order Again, we have cancelled the order and we have also placed the business’s phone number on our in-house ‘do not call’ listNo further action is required and no further contact will be made regarding this order
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI indeed did listen to the recording when they called and remember exactly what ws discussed and and find that their business practices are not looking out for the best interest of their customer and quite frankly, a scam as no orders were ever madeWe ask that they please do not ever contact us again.Sincerely, [redacted] ***
I've read the complaint and I have also listened to the original customer authorized sales callThe call with [redacted] at [redacted] was very pleasant and unhurried at all times throughout the call with absolutely no sign of any misunderstanding or misrepresentation about the order whatsoever and comprehension, desire and terms were clearly spelled out and agreed to in detail, during the call recordingWe understand customers sometimes change their minds and even though the cancellation was requested outside of the day cancel period, we never force customers to pay their requested bills and have cancelled this order.Cascade generates as much as 20,new orders per year and maintains a satisfied customer ratio of 99.99% per records provided to the Revdex.com, upon request by the Revdex.com, and also confirmed by the Revdex.comThat’s around one resolved Revdex.com complaint per 1,happy customersWe are truly sorry for any order confusion and we do apologize for any inconvenience this may have causedHowever, we do feel that it is our right to contact businesses to conduct business and again there was certainly no misrepresentation associated with this sales callAlso we feel it is appropriate to contact customers regarding outstanding unpaid balances to see if payment will be forthcomingWe did that hereAgain, we have cancelled the order and placed this business on our do not call listNo further contact is necessary
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because:Although the representative was very nice and did apologize I have to assume it was to influence this Revdex.com reviewI read through their carefully worded semi-form letter and for a moment thought could I have this wrong? I resent that lies coupled with a phone call cast even the smallest amount of doubt about the fact that this company is an outright scamRe-reading others complaints and remembering the details of those many, many phone calls I continue to believe this is not real and hope that others will not have to deal with what we did
I've read the complaint and understand the customers concernThe customer attempted to cancel the order after the day cancel periodIt's important to realize that once the order is placed with us it is difficult to get a refund from our publishers after the day grace period has expired, so the customer will receive the magazines she ordered anyway even though we are refunding her moneyWhile it is against company policy to cancel after the allotted grace period, we can make exceptions and have done so hereWe will also place the customer on our do not call listNo further action is necessary and no further contact will be made
This call for payment was a mistake on Cascades' partDue to our new CRM transition, we had several hundred customers erroneously called and billed that had been previously cancelled alreadyObviously this was a regrettable mistake but we believe we have corrected this so that customers who had cancelled prior do not receive anymore bills or callsHowever, please contact me directly if anything like this occurs againWe apologize for the inconvenience and have placed this business on our in-house do not call list
I've read the complaint and have also listened to the original customer authorized sales callThe recording is available to the Revdex.com upon requestThe call was pleasant and professional at all times and comprehension, desire and terms were clearly spelled out and agreed to in detail, twice, during the recording This business, [redacted] ***, has been ordering & paying for subscriptions through Cascade since 2012, so we take issue with the accusation by [redacted] that Cascade ‘tricked’ her into orderingIt’s clear when listening to the customer authorized sales recording that many questions & statements were asked and responded to ranging from having [redacted] state the spelling of her first & last name, authorization to order, billing terms, billing preference (email), email address, number of copies, terms (price, issues etc.) reiterated again, the obligation to pay, due date (April 2, 2016), and the last question after all that was ‘Do you have any other questions for me today?” [redacted] answer? “No, thank you.” Then both individuals said goodbyeWhen the requested invoices (3) went unpaid and the order was not cancelled we contacted the business (days later) to see if payment would be forthcomingDuring the first call we were told to email the statement again, which we didWhen no payment was made we contacted [redacted] who accused us of being a scam so we invited her to listen to the original sales recording, which she didUnfortunately she hung up halfway through the call We understand customers sometimes change their mind and even though this cancel request was made outside of our day cancel notice requirement, we have cancelled the order anyway Cascade generates over 20,new sales per year and maintains a satisfied customer ratio of 99.99% per records provided to the Revdex.com upon request by the Revdex.comContrary to the policies of many other Revdex.com members’, Cascade has never forced a customer to pay their requested bill and we never willWe do have the right to contact customers when requested invoices are not paid and it is for a business to do soWe did that hereAlso we’re not sure why a voice mail was left with another customer’s information but we do apologize if that was our company Again, we have cancelled the order for the business and placed the company on our in-house do not call listNo further action is required and no further contact will be made
I've read the customer complaint and I have also listened to the original customer authorized sales call recordingThe conversation with Mr ***, was very pleasant and cordial throughout the entire conversation and comprehension, desire and terms were clearly spelled out and agreed to in detail several times during the customer authorized sales call recordingThe conversation was unhurried and his payment options were also discussed; Mr [redacted] opted to pay via check once his invoice was deliveredAccording to the customer authorized recording, the order was placed on July 08, All of our sales representatives are required to confirm the customer’s authorization to order, state the amount that would be due, twice, along with the order date (day of the sales call) during the recording and they are also required to discuss the obligation to pay, which was confirmed as wellWe do not purposely call customers who have requested to be placed on our do-not-call list, but if somehow this happened we apologize for the inconvenienceIf this does happen, (extremely rare) it’s usually a result of there being multiple numbers advertised for this businessIf that’s the case, we will add those numbers to this business as well which will help prevent further callsAlso if this business goes by other names that you can provide that would be helpful tooWe have already cancelled the order and confirmed the number on our in-house do-not-call listNo further action is required and no further contact will be made unless requested to do so by the Revdex.com
I've read the complaint and I have also listened to the original customer authorized sales call recordingThe call with [redacted] at [redacted] was very pleasant and thorough where comprehension, desire and terms were clearly spelled out twice and agreed to in detail during the customer authorized call recordingPayment preferences were also discussed in detailAt one point, [redacted] went to get her credit card but decided to just receive an invoice rather than pay over the phone, which was fineAccording to the customer authorized recording, the order was placed on February 16, All of our sales representatives are required to confirm their authorization to order, state the amount due, along with the order date (day of sales call) during the recording and they are also required to discuss the obligation to pay and what day the invoice becomes due which was discussed as well and agreed to be March 17th, After the due date passed, subsequent calls were then made to see if payments would still be forthcomingThe representatives intent is only to remind the customer of the past due status and facilitate paymentOur cancellation policy is clearly stated on the invoice and our number is in very large, bold print at the very top of the invoiceWe understand customers change their mind from time to time but we were never notified of this fact prior to the end of the day cancel periodWe feel it is our right to professionally and courteously contact customers who did in fact order, to see if payment will be forthcomingWe did that hereCascade generates 15,000-20,new orders per year and maintains a satisfied customer ratio of over 99.99% per records provided to the Revdex.com, upon request by the Revdex.com, and also confirmed by the Revdex.comThat’s around one resolved & satisfied Revdex.com complaint per 1,happy customersContrary to the policies of many other Revdex.com members’ with A+ ratings, Cascade has never forced a customer to pay their requested invoices and we never willWe are truly sorry for the order confusion and we do apologize for any inconvenience this may have causedAdditionally, we have taken the liberty to cancel this order and we have already placed this customers business on our in-house do not call listNo further contact is necessary