Cartera Commerce, Inc.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
We clicked through [redacted].  There must be a problem with your link.  It is unacceptable that you advertise the promotion but will not honor the points even when the customer has clicked through your link.  This is a bait and switch.  Very disappointing customer service.
Regards,
[redacted]

Dear Mr. [redacted],Please send me the details of the order from Omaha Steaks and we will make sure it gets credited to your MileagePlus account, that is the account where the click data is found for this purchase.Please understand we have different reps working different queues in regards to our...

programs.  Southwest reps will deny and order if they cannot find it on your SWA account and vice versa for Mileageplus.Please respond to the email I sent you via the case you had open for SWA.  Once I have that information we will get your account for MileagePlus adjusted and we will follow up.Please remember in the future that if you have an issue with one or the other programs to use the contact form on each website for each issue.  This will keep things on track and not so confusing for everyone involved.Please let me know if you have any other questions or concerns.  We appreciate your patience and I look forward to hearing from you.[redacted]

Dear Mr. **,Thank you for the email, at this time we cannot add the expected reward to your account.  I have taken the time to research your case, and do see we have sent your order to [redacted] for research.  They have indicated that your order did not track back to Splender and the...

commission for the order was not paid to Splender.  We rely on this commission to add reward to your account.Please see the terms for use of our site: In addition, purchases for which a Participating Store fails to make payment of the fees or commissions payable to us (“Commissions”), including without limitation due to the bankruptcy or insolvency of such Participating Store, may not be deemed to be a Qualifying Purchase for purposes of this Agreement, and contributions previously awarded may be reversed in such case.  If you are in doubt about whether or not you are in a valid session for a Qualifying Purchase, you should reenter the Program website and then click on the Participating Store that you wish to shop at, and then complete your transaction.  Note that third party retailers or other stores that you may shop at by linking from (a) a Participating Store’s website, or (b) search results using either the [redacted] or [redacted] search box on the Program site, are not Qualifying Purchases – only purchases that start by clicking directly from a Participating Store link on Splender.com.We will not be liable for any failure to post cash back to a Program Account in a timely manner caused by Participating Store delays, failure to track, or similar.  While we will research and pursue non-payment of a Commission by a Participating Store, the decision of the Participating Store’s tracking agent is final, particularly in cases where there is no click history to demonstrate that a qualifying purchase has been made by you.  You acknowledge and accept that you are solely responsible for checking your Program Account regularly to verify that cash back has been properly posted.  If you believe that cash back has not been properly posted to your Program Account, then you must inform us within six (6) months after the Qualifying Purchase for which you are claiming that cash back should have been posted and must be able to provide proof of such transaction reasonably acceptable to us.  We reserve the right to determine, in our sole and absolute discretion, whether cash back should have been posted to your Program Account.  You acknowledge that any such determination by us will be final and binding.are not Qualifying Purchases – only purchases that start by clicking directly from a Participating Store link on Splender.com.We will not be liable for any failure to post cash back to a Program Account in a timely manner caused by Participating Store delays, failure to track, or similar.  While we will research and pursue non-payment of a Commission by a Participating Store, the decision of the Participating Store’s tracking agent is final, particularly in cases where there is no click history to demonstrate that a qualifying purchase has been made by you.  You acknowledge and accept that you are solely responsible for checking your Program Account regularly to verify that cash back has been properly posted.  If you believe that cash back has not been properly posted to your Program Account, then you must inform us within six (6) months after the Qualifying Purchase for which you are claiming that cash back should have been posted and must be able to provide proof of such transaction reasonably acceptable to us.  We reserve the right to determine, in our sole and absolute discretion, whether cash back should have been posted to your Program Account.  You acknowledge that any such determination by us will be final and binding.Thank you,[redacted]Manager, Customer Care, Splender

Thank you for your email.Please understand that your payment is set to [redacted].  Once it is verified and sent to [redacted] it has gone to them and they are a third party vendor.Please make sure you have the correct email address on the account at [redacted] that you do under the profile piece of your...

[redacted] account.  Please call or check [redacted]'s website to see why the funds did not post.If the funds do not post successfully, it can take up to 30 days for them to be returned back to [redacted].  Once they come back, they will be processed in the next payment run.  We cannot re-process the funds until we get confirmation from [redacted] that the funds never posted to your [redacted] account.We cannot verify your [redacted] account or why the funds did not post their, that is your responsibility.Please make sure your [redacted] and your [redacted] accounts are setup correctly to receive funds. Thank you,[redacted]Manager, Customer Care [redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.  I canceled the order with Magazines.com and explained to them why I was canceling.  So that means no commission for Cartera.  There are consequences for total incompetence.  Remember, first you said I didn't even click though.  Wrong and now you're coming up with another excuse.  Regarding [redacted] again, I sent you the receipt which is an internet order.  [redacted] does not send emails confirming orders that are made in the store.  They also have different order number sequences for online and in store purchases.  Again, had your company taken the 3 minutes it took me, you could have easily confirmed this by calling [redacted] 800 number.  They still have the information and it's been way beyond 90 days.  So another lie from Cartera and you.  You people are incompetent and shouldn't be doing any type of commerce.  The [redacted] May explanation is so bogus that it even amazed me.  Rather than admit you were wrong, you came up with yet more excuses upon excuse.   This has been typical since my dealings with you.  I am now awaiting a response to my complaint with [redacted].  Hopefully they will take some action and fire you people from doing their portal.  Now, care to lie to me some more or just continue to make excuses and then correct them?  I sure don't know how the Revdex.com gives you an A+ considering the amount of complaints and customer reviews.
Regards,
[redacted]

It may be helpful for us to explain to you in more detail how the [redacted] Shopping Mall works, and why your request for rewards has been denied.  Note that unless you are credited with a reward, Cartera does not receive any commission for the sale either, so our interests are 100% aligned in making sure that your qualifying transactions are credited every time.The [redacted] Shopping Mall features offers from hundreds of participating merchants, and as outlined in the program’s terms and conditions, your purchase is made directly with the participating merchant.  Cartera and the merchant use tracking pixels to prove attribution to the [redacted] Shopping Mall as the “source” of the transaction, and just as with any other sale or promotion run bymerchants, you cannot “combine” the mileage reward with other discounts, coupons, etc.  When you click on another deal site before completing your transaction (e.g., [redacted], etc.),our tracking pixel is replaced with tracking information for that other “offer publisher” - and any reward is then through the other site, as our tracking is over-written by the last touch.Following a successful qualifying purchase transaction, the participating merchant makes a unilateral determination as to whether (a) the purchase is attributable to Cartera, i.e., whether the user “linked out” to that participating merchant’s website directly from the [redacted] Shopping Mall website based on our tracking pixel being present, or (b) if the referral that you used came from another source (e.g., a link from the participating merchant’s own advertisements or marketing emails, using other third party coupons for discounts, linking from another deal site like [redacted] or [redacted], etc.).  If the participating merchant determines from the tracking data associated with your purchase that a transaction is attributable to another source, then when we ask the merchant to research it, that transaction will not show as originating from Cartera (and never would have been reported back to Cartera).  After receiving confirmation of a completed qualifying transaction, Cartera is then responsible for working with United to award miles to the user.  It is important to note again that Cartera only receives itscommission payment when a participating merchant makes payment on a qualifying transaction.  It is in Cartera’s interest to ensure that legitimate qualifying transactions post, both to promote goodwill and future shopping by you and to allow Cartera to receive its commission payment.There are a number of reasons why a user’s transaction may not be eligible for reward, many of which are outlined in the [redacted] Shopping Mall FAQs and “How It Works” sections.  Cartera customer care highlights these common issues to users who make missing order inquiries to ensure that they are transacting properly and will be credited with miles.  As mentioned, both you and Cartera only receive commission/reward when a qualifying transaction is made properly and per the terms of the relevant offer.  Some common issues include: · The user is not logged into the [redacted] Shopping Mall website, or they were logged in and have timed out.  Without being logged into the [redacted] Shopping Mall site, Cartera cannot track the order and the transaction is not attributable as originating from the [redacted] Shopping Mall and so is not eligible for rewards.· The user used a third party coupon/discount that was not specifically offered on the [redacted] Shopping Mall website and the coupon overrides the site’s tracking, changing the attribution to the coupon provider (the user thus “selects” the coupon as the sole reward).· The user purchased items that were not eligible per the terms and conditions of the participating merchant the user shopped with.· The user is logged into the [redacted] Shopping Mall website, but then is browsing other sites looking for the best deal, and the tracking cookie from the other site overrides the [redacted] Shopping Mall website tracking because that was the last site visited before the purchase is made (e.g., [redacted], etc.).· The purchase was made over the phone or in-store, not using the [redacted] Shopping Mall website

Please note that we are responding to the member through the inquiry that he has submitted with us - Thank You,[redacted]

Thank you for taking the time to follow up through the Revdex.com regarding your two cases through ** Shopping.  I manage customer care for ** Shopping and have reviewed both of your cases.In regards to your [redacted] your receipt indicates that it is an [redacted] product which is not eligible to earn...

reward per the terms and conditions of the merchant, which are clearly stated on the site when choosing a merchant to shop with.  Here are the terms:
Not eligible on purchases made with coupon or discount codes
that are not found on this site. Eligible only on compatible ink print
cartridges, Laser Toner, and [redacted] purchases. Not eligible on [redacted] items
(Original Equipment Manufacturer), printers, or printer paperWe did send it to research, the receipt was not very clear and the rep could not tell for sure if it was ineligible or not, I am sorry for the miscommunication.In regards to [redacted], again, we did send the order to research, and the merchant denied the order, they did come back to us saying the orders commission was not paid to us, and they do not have to tell us who they commission was paid out to.  If you used a coupon or discount that was not offered on the ** Shopping site, or used another reward program, even comparison shopping can sometimes hinder your order from processing correctly and your reward not posting.When having more than one browser open, to browse or shop on other sites can cause the cookie or click needed for tracking to be lost.  Ultimately, if we do not receive the commission, we cannot add the reward. It is all clearly stated in our terms and conditions.Please let me know if you have any other questions or concerns.  Per the emails through the ** customer care channels at this time I cannot add the expected reward.Thanks,[redacted]?

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. I truly understand all of this, the issue I have is none of this took place as stated and no one as given me any factual information or documented proof otherwise to prove what you are stating. So why would I believe you? You refuse to talk to customers via telephone, you use phony names, you wont use anything else but e-mail to correspond and you won't give me any contacts or documentation from [redacted] that you state made this decision. Yet, when I contact [redacted] customer service they say everything was done properly. Unless you can prove what your saying - which you have not, you should pay me the 6,500 miles agreed upon from the original transaction. If I do not get these miles I have started to work with the [redacted] office in Massachusetts to do an investigation on you and your unethical business practices. That will be the next step of this complaint.  Regards,
[redacted]

Thank you again for your follow up.Please know that when a merchant decides to advertise and offer on our sites, we always add the terms and conditions immediately.Those terms have been on the site for as long as the merchant has participated on the site.They were not added after your purchases.Thank you,[redacted]

Thank you again for the follow up.I have taken another look at your cases.The [redacted] orders were credited based on the small amount the orders were for.  We add those transactions to your account due to the amount of the orders being under a certain amount for adjustments.  We asked for receipts to make sure the items were eligible, as I had previously explained, not all items on the merchant websites are eligible per the merchant terms.In regards to [redacted], the receipt does not indicate an online order and [redacted] does not research affiliate orders after 90 days, again per our terms of use for the site, we do have to follow merchant guidelines when it comes to rewards and commissions.I do see that you do have click data for Magazines.com from 5-27, however, there is no open case indicating that you have sent in a request asking about missing miles. If you did not cancel the order, and you are still seeking miles, please let us know if the order does not post after 30 days, we will be happy to research for you.Again, please take the time to read our terms and conditions, they do indicate we have a 30 day wait period for research, and we do have to send any large orders to research.W e also indicate that we will ask for receipts.  Thank you for your patience please let me know if you have any other questions.  [redacted] Manager, Customer Care