Cartera Commerce, Inc.

Mr***,Please see your email regarding the adjustment to your account.I have completed that today and the miles should post in the next to business days.I have responded to the case and it is in my queue for any follow up that might be needed. Thanks again for your
patience. *** ***Manager Customer Care, *** *** Shopping

I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***. Again, I understand your responseHowever, the fact that the title of the ad itself stated that I could buy an accessory for the points is completey deceptiveWhy would you give an offer to a customer, only to rescind it in the fine print? Your response is absolutely unacceptable to me.
Regards,
*** ***

Thank you for your email This was a case for your MileagePlus account, that should not have been denied The rep working the case will respond tomorrow and we will make sure the order gets credited to your account appropriately in the next 5-days.We will be adding miles to your
account, this is not a cash back account.Thanks for your patience.***Manager, MileagePlus Customer Care

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***..
Respectfully, I sent messages to contact us at *** May 2, May 6, May and May 12, 2018. Cartera Commerce did not facilitate a response. The above comment from the business is either incorrect, an attempt to avoid commitments or a reflection of poor quality controls. Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Thanks again for following up.As we had discussed on the phone and via email last week that I would add the missing rewards to your account.  We also discussed the issue we were having with your requests coming into our system through the contact us form.  I had given you alternate ways to reach out for help with your account.  Those were added as I had indicated.The [redacted] order had a transaction date of 2-2-2018, and it posted using that date.  The account view only goes back 120 days for [redacted].  If you cannot see it posted here, you will have to check the airline account for confirmation.I also added the bonus, which you can see on your shopping account, there is not a transaction date associated with this.When we spoke, I also indicated it can take an addition 3-7 days for the order to be sent on the files we share with [redacted] for posting.Please check your accounts and let us know if the order and bonus are indeed there. Thanks, [redacted]Manager

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
As I indicated in my last response, this is not a lack of understanding on my part.  I understood your message and the terms and conditions you have outlined.I, however, did access [redacted] via the [redacted] Shopping website, I did nothing that would interfere with or justify lack of payment of award miles as advertised.I understand and appreciate the description of the commission-related dispute between Cartera and your vendor-partner [redacted], however I did everything I need to do in order to be eligible to receive award miles as advertised.  This continued denial is advanced on the basis of "[redacted] didn't pay commisions so we're passing it on to you."   That is unacceptable when I chose to complete my transaction on the sole and exclusive basis of the availability of the [redacted] award as advertised.I understand that there is some error or issue regarding commissions Cartera needs to be address with its vendor partner.  From the customer perspective, I followed all steps as required in completing my purchase to receive award miles as advertised and reject being unjustly penalized for as a result of this issue between Cartera and its vendor partner.
Regards,
[redacted]

Thank you for taking the time to reach out regarding unwanted emails.When I responded to your case, I had indicated that we removed you from marketing emails, but not service emails.You have recently received and account balance email, which is considered a service email.I have asked the email team...

to remove your information so that you receive no correspondence from Cartera.Once it is completed, I will follow up via the case in our system.  If you have any questions at all, please let me know..Thanks, [redacted]Manager, Customer Care

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Hi [redacted], I have followed up with accounting and will get the information you seek.I will follow up on your case in our system so that we have a record in our database.I am not sure if accounting will follow up today, but as soon as I hear back, I will let you know.Thank you so much for your patience.  I truly appreciate it.It is unfortunate that the process takes so long, I wish I could be more helpful.[redacted]Manager, Customer Care[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. This is not true per [redacted] Customer Service.  I had them review the order and there was no deal or discount all. This is not resolved to my need only Cartera's.  Another resolution is  I could I purchase the item again on [redacted].com return the one in question and Cartera could promise to give me the 15 points again, This would resolve this for all parties. If not, Cartera is not working in a good faith effort to resolve customer issues or they do not care. They still refuse to produce any comprehensive  proof   to show me this denial of points  nor will they let me speak to or give me their contact information at [redacted]. This response shows they are a deceptive company and are trying to scam customers on high mileage items. I look forward to my suggestion to resolve this coplaint against Cartera Cop of Lexington Mass
Regards,is 
[redacted]

Thank you for taking the time to email us through the Revdex.com.I have reviewed your case.As you know, we rely on merchants to pay us commissions on orders done through our site.  When we receive this commission, we add it to your account as reward in the form of miles.We did send these orders along...

to the merchant and they have denied the orders.  I have resent the orders along to the merchant for them to review again.This is not a guarantee that the decision will change.Once I have a resolution, I will follow up through the customer care case that you have open through our process.Thanks for your patience.[redacted]Manager, Customer Care [redacted], eShopping

As for the [redacted] order, the item I purchased is indeed an OEM product and, thus, is not eligible for rewards.  However, the reason you originally gave me the first time I complained was that the merchant paid the commission to someone else, which is exactly the same reason you're using now for the [redacted] order.  Why was I given that response the first time?  Are you so quick to deny claims and just send out whatever reason you feel like?  Which leads me to think that you're just using this excuse (merchant paid commission to someone else) so as not to award me the miles due to me, since I cannot really check if you were paid the commission or not.  I believe I should get miles credited for this order since: 1) I did not use a coupon or discount not offered on the site, 2) I did not use another reward program (since I do not have another one) and 3) Having several browsers open and losing the tracking has nothing to do with the merchant paying commission to someone else.  If you can forward me the response from [redacted], then maybe I can accept your explanation.
Regards,
[redacted]

Dear [redacted],Thank you for following up on your [redacted] order. Per our emails through the customer service channels I had informed you that accessories were not part of the terms and conditions, regardless of the offer. I manage the escalations/decisions for the SWA Rapid Rewards Shopping.I...

had explained to you that certain restrictions apply.Per the terms and conditions for [redacted]: Only eligible on the activation of wireless phone services. Not eligible on renewals, account upgrades, telesales or business direct orders.  Individual prepaid service, data only plans, prepaid mobile broadband laptop sticks and accessories are not eligible.  Not eligible on gift cards, gift certificates or any other similar cash equivalents.The terms are clear that accessories are not eligible for reward.I did add 1000 points to your account for your trouble.At this time, the rest of the reward for 2700 will not be added to your account.Please keep in mind to read the terms and conditions of the merchant before choosing what you will be purchasing.Not all items are eligible and not all promos are eligible.Thanks,[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
The [redacted] account used to receive funds and the account identified in my [redacted] account have not changed at all since a prior payment from [redacted] WAS successfully completed on January 28th.  I request proof of payment to [redacted] from [redacted], as with all things remaining equal, the payment should be in my account, and it is not.
Regards,
[redacted]

Please open an inquiry with us by emailing your [redacted] number and the order details (Order date, Order Amount, Order Number and Merchant Name) at [email protected]. We have no open inquiry against your [redacted] number.Thank You,[redacted]Cartera Commerce

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Thank you again for your response.I am not sure what else I can say. Until [redacted] sends us a file back letting us know why the payment was blocked, we cannot reissue the payment.Are you sure you accepted the payment from us.[redacted] will not speak to us about another members account, that is not something they do.  Please understand that we have to make sure the funds come back, we have no way of confirming you did not receive them, we do not have access to your [redacted] account.  [redacted] has to share the information that the funds were actually received and taken from our account by the member.The process does take up to 30 days, this is [redacted], not [redacted]. If you want your payment much quicker, I would advise you change it to check.  Please follow up on the case in our queue for [redacted] if you need anything else.Thanks,[redacted]Manager, [redacted], Customer Care

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

The order ([redacted] Order # [redacted]) was credited to the member account on 03/01. The member should see it posted to their MileagePlus Shopping account by early next week. After it is posted to the MileagePlus Shopping account, it takes a few weeks for the miles to transfer to their airline account.Thank You[redacted]Manager, Customer Care