Thank you for the opportunity to respond to this emailI hope we can shed some light into Ms [redacted] ’s’ situation and I hope we can find some mutual ground to help herMs [redacted] bought a vehicle from us and later had a repair done through our service departmentShe had a transmission issue and the repair was done under warrantyMs [redacted] later (weeks?) complained of a water leak after picking up her vehicleWe told her to bring the vehicle by to we could take a look at what/if it was leakingShe hasn’t brought the vehicle by or responded to our contact attemptsWe assumed she either took care of it herself or it was a non-issue We are still happy to do a free preliminary inspection on her vehicle to determine any leaksWe will do this diagnostic work free of chargeIf the water leak had anything to do with the work we did, of course, we will take care of any repairsEven if it turns out to be unrelated, I am willing to help Ms [redacted] with any wholesale/discounted priced repairs she needsI think better communication can avoid any issues in the futureWe look forward to hearing from and helping Ms [redacted] anyway we can Respectfully, Mike C [redacted] Carson Cars Owner
Thanks for the opportunity to respond to Ms [redacted] email I show her account is paid in full and according to the notes, Evelyn had closed this as a good & paid off file I'm sorry for any inconvenience or misunderstanding this may have caused We appreciate Ms [redacted] business and her loyalty and we would like to offer a VIP Customer Care Card (year maintenance package) as a token of our appreciation Please have M [redacted] contact me direct to make arrangements to get her the free years maintenance package Thanks again! Mike C [redacted] Carson Cars 425-697- [redacted]
Complaint: [redacted] I am rejecting this response because: st off the guy that inspected my van was not a friend and second off I do not feel that I should have to patly for repairs since the vehicle was not in good working order and they were dishonest with me in the 1st place Sincerely, [redacted] ***
Thanks for the email and the opportunity to address and help [redacted] I have asked my finance manager, Scott S***, and my sales manager, Dominic K***No one has been contacted to cancel a service contract All contact names and emails and clearly posted on our website I’m not sure there is ever a time that we don’t answer the phones (we have a hour call center when closed!) We are also open days a week and are available from am to pm With all that said, there is a process to cancel a service contractThe mileage must be verified (for prorated cancellation)This paperwork would be processed by our Finance Manager, Scott S*** I tried to pull the original deal to forward to Scott, but we have never sold a car to anyone with the name [redacted] Is it possible the paperwork was in someone else’s name? Please have [redacted] call Scott S [redacted] at 425-697-ext [redacted] or email him at ***@CarsonCars.net If [redacted] will forward the info for me to pull the file (contracted name/VIN/mile/Etc), I will be happy to follow up on this myself It shouldn’t be a problem to back date the cancellation with the proper documentation I look forward to helping get this resolved ASAP Thanks again for letting me know there was an issue and having an opportunity to resolve it Respectfully, Mike C [redacted] Carson Cars President 425-697-ext [redacted] ***@CarsonCars.net
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI am available this thursday 02/18/to come in and review what can be done about this issueSincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: st off the guy that inspected my van was not a friend and second off I do not feel that I should have to patly for repairs since the vehicle was not in good working order and they were dishonest with me in the 1st place Sincerely, [redacted] ***
Complaint ID #: [redacted] Business Response: Thank you for the email and the opportunity to address [redacted] concerns We sold [redacted] a Mercedes and she traded in a BMWThere was a payoff on the BMW which we verified and included in the payment/payoff/contractAfter we took the BMW in and mailed in the payoff, [redacted] either stopped payment or went NSF on her last payment to the finance companyThis created a $payoff deficiency On top this, [redacted] $down payment check came back NSF/dishonored from her bankWe tried to re-run the check but it was no good [redacted] made several promises to take care of the now $balance ($2000+NSF fee $40) plus the $additional trade money owed This went on for weeks and months We finally received $cash on March 3rd 2014, and applied $to the high payoff, and the additional $against her $balance she owed.She paid another $on 5/28/2015.She paid another $on 3/15/(YEARS after first NSF check!)This leaves a remaining balance of $ [redacted] still owes on this NSF check.This is a verified and correct amount and has been updated to the credit bureaus and is reporting as such.I am willing to setup a payment plan on the unpaid $I could report the account as current (as long as she pays) and I would do this interest freeI just want to be made whole for the money I am owed.I have also deleted her first account balance (deleted entire account history) and this should no longer be reporting negative as of the 1st of OctoberThis is the “$repossession” account [redacted] had referenced.I am very happy to speak with [redacted] anytime to discuss her repayment plan, this or any other issue I look forward to getting this resolved
Complaint: [redacted] I am rejecting this response because: I have stepped attempted calls and emails to both [redacted] and [redacted] to obtain account number for online payments and attempt to settle the accountI have included the email for settlement agreementI would like to make the $remaining on the agreement since you've already cashed the $checks, one of which was a restricted endorsement for the last paymentI do not have time to stop by the dealership during your open hours which is why I've tried to contact via emailI would like to get this done ASAP
Ms***'s credit has been updated and I have emailed here a copy of her credit report showing the updates and improvements this made We are no going to refund anything further regarding the service contract that Ms [redacted] purchased As a token of goodwill, I would offer Ms [redacted] a 1year vehicle maintenance package (VIP Customer Care Club) at our service departmentThis covers most all scheduled maintenance (Oil changes) and many other servicesI hope we can help Ms [redacted] with the next year’s vehicle expenses over the next year by offering this This is my final answer and offerI appreciate Ms***’s business and concerns I look forward to helping and moving forward on this issue Mike C***
Thank you for the opportunity to respond to this emailI hope we can shed some light into Ms [redacted] ’s’ situation and I hope we can find some mutual ground to help herMs [redacted] bought a vehicle from us and later had a repair done through our service departmentShe had a transmission issue and the repair was done under warrantyMs [redacted] later (weeks?) complained of a water leak after picking up her vehicleWe told her to bring the vehicle by to we could take a look at what/if it was leakingShe hasn’t brought the vehicle by or responded to our contact attemptsWe assumed she either took care of it herself or it was a non-issue We are still happy to do a free preliminary inspection on her vehicle to determine any leaksWe will do this diagnostic work free of chargeIf the water leak had anything to do with the work we did, of course, we will take care of any repairsEven if it turns out to be unrelated, I am willing to help Ms [redacted] with any wholesale/discounted priced repairs she needsI think better communication can avoid any issues in the futureWe look forward to hearing from and helping Ms [redacted] anyway we can Respectfully, Mike C [redacted] Carson Cars Owner
Thanks for the opportunity to respond to Ms [redacted] email I show her account is paid in full and according to the notes, Evelyn had closed this as a good & paid off file I'm sorry for any inconvenience or misunderstanding this may have caused We appreciate Ms [redacted] business and her loyalty and we would like to offer a VIP Customer Care Card (year maintenance package) as a token of our appreciation Please have M [redacted] contact me direct to make arrangements to get her the free years maintenance package Thanks again! Mike C [redacted] Carson Cars 425-697- [redacted]
Complaint: [redacted] I am rejecting this response because: st off the guy that inspected my van was not a friend and second off I do not feel that I should have to patly for repairs since the vehicle was not in good working order and they were dishonest with me in the 1st place Sincerely, [redacted] ***
Thanks for the email and the opportunity to address and help [redacted] I have asked my finance manager, Scott S***, and my sales manager, Dominic K***No one has been contacted to cancel a service contract All contact names and emails and clearly posted on our website I’m not sure there is ever a time that we don’t answer the phones (we have a hour call center when closed!) We are also open days a week and are available from am to pm With all that said, there is a process to cancel a service contractThe mileage must be verified (for prorated cancellation)This paperwork would be processed by our Finance Manager, Scott S*** I tried to pull the original deal to forward to Scott, but we have never sold a car to anyone with the name [redacted] Is it possible the paperwork was in someone else’s name? Please have [redacted] call Scott S [redacted] at 425-697-ext [redacted] or email him at ***@CarsonCars.net If [redacted] will forward the info for me to pull the file (contracted name/VIN/mile/Etc), I will be happy to follow up on this myself It shouldn’t be a problem to back date the cancellation with the proper documentation I look forward to helping get this resolved ASAP Thanks again for letting me know there was an issue and having an opportunity to resolve it Respectfully, Mike C [redacted] Carson Cars President 425-697-ext [redacted] ***@CarsonCars.net
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI am available this thursday 02/18/to come in and review what can be done about this issueSincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: st off the guy that inspected my van was not a friend and second off I do not feel that I should have to patly for repairs since the vehicle was not in good working order and they were dishonest with me in the 1st place Sincerely, [redacted] ***
Complaint ID #: [redacted] Business Response: Thank you for the email and the opportunity to address [redacted] concerns We sold [redacted] a Mercedes and she traded in a BMWThere was a payoff on the BMW which we verified and included in the payment/payoff/contractAfter we took the BMW in and mailed in the payoff, [redacted] either stopped payment or went NSF on her last payment to the finance companyThis created a $payoff deficiency On top this, [redacted] $down payment check came back NSF/dishonored from her bankWe tried to re-run the check but it was no good [redacted] made several promises to take care of the now $balance ($2000+NSF fee $40) plus the $additional trade money owed This went on for weeks and months We finally received $cash on March 3rd 2014, and applied $to the high payoff, and the additional $against her $balance she owed.She paid another $on 5/28/2015.She paid another $on 3/15/(YEARS after first NSF check!)This leaves a remaining balance of $ [redacted] still owes on this NSF check.This is a verified and correct amount and has been updated to the credit bureaus and is reporting as such.I am willing to setup a payment plan on the unpaid $I could report the account as current (as long as she pays) and I would do this interest freeI just want to be made whole for the money I am owed.I have also deleted her first account balance (deleted entire account history) and this should no longer be reporting negative as of the 1st of OctoberThis is the “$repossession” account [redacted] had referenced.I am very happy to speak with [redacted] anytime to discuss her repayment plan, this or any other issue I look forward to getting this resolved
Complaint: [redacted] I am rejecting this response because: I have stepped attempted calls and emails to both [redacted] and [redacted] to obtain account number for online payments and attempt to settle the accountI have included the email for settlement agreementI would like to make the $remaining on the agreement since you've already cashed the $checks, one of which was a restricted endorsement for the last paymentI do not have time to stop by the dealership during your open hours which is why I've tried to contact via emailI would like to get this done ASAP
Ms***'s credit has been updated and I have emailed here a copy of her credit report showing the updates and improvements this made We are no going to refund anything further regarding the service contract that Ms [redacted] purchased As a token of goodwill, I would offer Ms [redacted] a 1year vehicle maintenance package (VIP Customer Care Club) at our service departmentThis covers most all scheduled maintenance (Oil changes) and many other servicesI hope we can help Ms [redacted] with the next year’s vehicle expenses over the next year by offering this This is my final answer and offerI appreciate Ms***’s business and concerns I look forward to helping and moving forward on this issue Mike C***