Thank you for the email and the opportunity to address Mr***’s complaint I look forward to helping in any way I can We sold Mr [redacted] a van and helped him secure financing The van was in good shape and came with a limited power-train warranty About two weeks after purchasing the van, Mr [redacted] let us know that his mechanic said it needed some repairsWe offered to have the van brought in to our service department to inspect/repairHe refused and only wanted his friend to work on the van We agreed and sent Mr [redacted] a check for $to take care of his concernsMr [redacted] was happy with this agreement Now several months later, Mr [redacted] called back to let us know the repairs he had his friend do didn’t fix whatever issue he was having (needed shocks replaced?) I reminded him that we had offered to do a free inspection and help towards the repairs, but that he had instead opted to take $and have his issues resolved himself I then offered to have the van inspected at no cost, to verify his concernsI also agreed to do any needed work at our wholesale cost ? Mr [redacted] refused our help ? This was the last contact we had with Mr [redacted] until we received this complaint ? I am still willing to do a free diagnosis of his concernsI am also still willing to do any needed repairs at our wholesale cost for himI believe the cost of replacing shocks would be under $for all parts and labor (we would need to check van to be certain) ? I look forward to helping Mr [redacted] however I can ? Respectfully, ? Mike C [redacted] Carson Cars 425-697- [redacted] ?
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
Thanks for the email and the opportunity to respond We currently have the Chrysler at our shop and are doing the needed repair free of charge to our customerWe are not sure what happened but we are taking care of this issue at no cost to the customer We also supplied the customer with a free service loaner car while we are performing the needed repairs The customer is happy with our resolution and we are working with them to get this matter resolved I would be happy to email you back once the repairs are completed and to make sure that everyone is satisfied Respectfully, Mike C [redacted] Owner- Carson cars
I'm glad you contacted Barry at our service departmentWe offer FREE service loaners and that may help you to get your car to usOur sales department is open 8am to pm and we are able to help get you into a loaner car.?
Thanks for the opportunity to respond to Ms [redacted] email ? I show her account is paid in full and according to the notes, Evelyn had closed this as a good & paid off file ? I'm sorry for any inconvenience or misunderstanding this may have caused ? We appreciate Ms [redacted] business and her loyalty and we would like to offer a VIP Customer Care Card (year maintenance package) as a token of our appreciation ? Please have M [redacted] contact me direct to make arrangements to get her the free years maintenance package ? Thanks again! ? Mike C [redacted] Carson Cars 425-697- [redacted]
? Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me
Complaint: [redacted] I am rejecting this response because: my car did not smoke or have a bad smell when it went in to them and the house was not taped up nor did it have body damage which I have pictures to price all my claimsThey have yet to prove after I asked for copies of the work done that it was over $2,which I should have to keep with the car and I only got a bill for $showing a total of a little over $I also contacted the warranty company after they said it wasn't covered and they told me they don't know why they would charge me and that a claim was never submitted to them even though my warranty pays for this repairI also called several transmission places and a whole transmission would be over $2,with labor but how is it that much when they told Me it was a component in the transmissionYes I amaware of the age of my car I'm also aware that there are many cars on the road older than mine that drive wonderfulI contacted them right after I got my car back due to the smoke and smell and now they want to charge me to fix that when I didn't have that issue when it went in, the hose was taped when I got my car back even I know the engine in that area is to hot for it to be ? electrical tapedSo they tried to just tape an issue which taping things does not always workNow I'm driving around with kids in the car a check engine light on and a car that smoked and smells hoping it doesn't catch on fire or make even bigger problemsYes I appreciate what they have done but I bought this car a few months ago and have had it in my own possession maybe a month in the entiretyI o not believe I should have to pay for an issue that wasn't there when I brought the car in but it came back to me with themI already have to pay $because they didn't turn it into the warranty companyWhy do I have a warranty and pay for it if they aren't using it?
I am rejecting this response because: From: [redacted] Sent: Wednesday, October 26, 4:AMSubject: Case # [redacted] I just received an email stating the complaint has been closed from lack of response on my end I do apologize I didn't get an email from you guys buy did from Carson Cars We aren't resolved yet Mike stated in his email Friday the he was going g to email me Monday with update credit information but I never received that email I fell through the cracks because the person I was dealing with is no longer with the company He has yet to acknowledged the extended warranty or refund for that So, I'm not resolved and haven't told Mike the owner I'm resolved Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Thanks for the opportunity to address this issueWe sold a Suburban to Mr [redacted] and he signed a contract for financingHe called the next day and had a couple concernsWe sent our truck and had the vehicle picked up and repaired at no cost to Mr [redacted] When we called to update him he said he changed his mind and bought another vehicleWe explained he had signed a contract and was obligated to honor it After several days of back and forth, Mr [redacted] offered to rescind the deal and forfeit his $down paymentwe agreed and had him sign a deal rescission and voided the contract for the $I'm not sure what if anything has changed since this deal was madeWe have honored and done everything we agreed toI hope this will resolve this issueI appreciate your timeRespectfully, Mike C***OwnerCarson Cars
Thanks for the opportunity to respond to this issueWe had fixed several issues for this customer free of chargeThe service contract company also paid for some repairsThe customer ultimately stopped making payments and the vehicle was subsequently repossessedThe unpaid balance is reporting as a repo/charge off and was turned over to our collection agencyI'm sorry that this customer was unable to work things out with us to avoid the collections and repossessionPlease let me know if there is anything else I can do regarding this accountRespectfully, Mike C***Carson Cars425-697-
I have called the repair shop and talked with Barry the manager advised him that I would get out there at my earliest convenient time for meI live in federal way and work at the same time It's hard to get all the way to lynnwood when this should have been done properly the first timeI spoke with Barry and told him I would call him as soon as I knew when I could make itI kept a call log as well to show the communication between me and the shopIt's not water leaking it's coolant to be correct.? Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: I was never told I could cancel until the day I arrived to pay my car off I no longer have this car because of a prior issue not being fully fixed as I thought through their shop I can understand no a full refund but make it right Obviously something in the prior employees work ethic was in question I asked repeatedly about this extended warranty for over the last year I paid it Credit report finally got resolved after all this which us wrong it took this long.Sincerely, [redacted] ***
Thanks for the email and the opportunity to discuss Ms [redacted] 's issues.? She had agreed to make 3, $payments and signed an authorization to do soShe was unable to follow through with this arrangement and we made a second agreement with Ms [redacted] to pay $a week, every Friday, until her unpaid balance of $was paid in full.? Please find the attached authorization for payment.? I'm not sure what the issue isI have put a call into to [redacted] to discuss.? Sincerely,? Mike C***
Thanks for the email and the chance to respond I was unaware of any issue and I hope to help in any way I can We have helped with repairs for Ms [redacted] (see below) - RO 2/15/came in for coolant leakReplaced radiatorNo charge to customer - RO 3/5/CEL replaced air intake boot (cracked)fixed - no charge to customerComplaint of popping/clunk soundCould not duplicateReplaced rubber flex donut in drive-line as preventive measureNo charge to customer - RO 3/14/drove car over miles and could not duplicate clunkingFinally heard and felt noise took to tranny shopThey fixedTotal repair cost was over $and was covered by the service contract she purchasedWarranty deductible $plus tax and fluids = $ We also provided a free service loaner every time that Ms [redacted] dropped her car offShe was never without a vehicle We also waived/postponed of her monthly payments to the end of her loan, as a courtesy Ms [redacted] bought a year old BMW with 175,miles on itShe was smart to also purchase a service contract (that has already more than paid for itself!) I'm not quite sure what (if any) problem Ms [redacted] is currently havingI would be happy to help She had pointed out a previous repair to a molding and claimed it to be new damage We could help get any bodywork done at our wholesale cost if Ms [redacted] wants to get it fixed We would of course, stand behind any repairs we had done (free of charge), or help her to get any other repairs done (either at her discounted customer rate or through the service contract) I can't imagine how Ms [redacted] feels "taken advantage of" with this transactionShe has received thousands of dollars in free repairs, free loaner cars, and even deferred payments Ms [redacted] now has a payment dueWe are unable to waive this or any future payments that she owesI would strongly suggest she make her payment today to avoid any collection issues I appreciate the email and the opportunity to respondI also look forward to continuing to help Ms [redacted] in any way I can
Thanks for the email and the opportunity to address and help [redacted] ? I have asked my finance manager, Scott S***, and my sales manager, Dominic K***No one has been contacted to cancel a service contract All contact names and emails and clearly posted on our website I’m not sure there is ever a time that we don’t answer the phones (we have a hour call center when closed!) We are also open days a week and are available from am to pm With all that said, there is a process to cancel a service contractThe mileage must be verified (for prorated cancellation)This paperwork would be processed by our Finance Manager, Scott S [redacted] ? I tried to pull the original deal to forward to Scott, but we have never sold a car to anyone with the name [redacted] Is it possible the paperwork was in someone else’s name? Please have [redacted] call Scott S [redacted] at 425-697-ext [redacted] or email him at ***@CarsonCars.net If [redacted] will forward the info for me to pull the file (contracted name/VIN/mile/Etc), I will be happy to follow up on this myself It shouldn’t be a problem to back date the cancellation with the proper documentation ? I look forward to helping get this resolved ASAP ? Thanks again for letting me know there was an issue and having an opportunity to resolve it ? Respectfully, ? Mike C [redacted] Carson Cars President 425-697-ext [redacted] ***@CarsonCars.net ?
Thank you the opportunity to respond to Mr [redacted] complaint Mr [redacted] purchased a Escalade from Carson Cars Mr [redacted] purchased a 2year/mile service contract Mr [redacted] complained about a slow shift from reverse in the SUVWe couldn't get it to duplicate the issue and actually had it to a factory OEM dealer to have them say there was no issue Mr [redacted] kept insisting there was a transmission issue and we finally installed a used transmission that his service plan coveredMr [redacted] paid nothing to have this work done Mr [redacted] continued thinking there was an issue even after we had replaced the transmission in the Escalade.No one could get teh SUV to duplicate any problems or issues Upon his relentless insisting, we exchanged the used transmission with another used unit and Carson Cars paid for the entire expense Mr [redacted] still thought there was an issue with the transmissionWe had the vehicle tested and checked out by several techs and finally paid to have Mr [redacted] take to the GMC dealer, of his choice,to have them say the SUV was shifting correctly We paid the bill for this as well Here are the most recent repair order notes R/O# 9/18/ CUSTOMER STATES HARD SHIFT AND LOSE OF POWER TIMESCEL CAME ON ONCEHE PROVIDED CODES PO796, P2723, POCHECK AND TECHNICIAN FOUND NO CODES IN SYSTEM AND NO CEL ONHE DID FIND A BLOWN FUSE AND REPLACED"TRANNY" CLUNK COMING FROM WORN ENGINE MOUNTSSEE FURTHER NOTESDECLINED REPAIR AT THIS TIME R/O# 8/19/ CAR SHIFTING FUNNY DIAG AND ADVISE (this was performed at [redacted] - Carson Cars paid!) TEST DROVE VEHICLE AND FOUND IT SHIFTING NORMALLY, HOISTED VEHICLE FOR INSPECTION, NO TRANS LEAK DETECTEDHOOKED UP SCANNER AND CHECKED TRANSMISSION FOR MODULE UPDATES, FOUND INCORRECT CALIBRATION, FLASHED TCM WITH CORRECT CALIBRATIONSTEST DROVE AGAIN AND TRANS SHIFTING AS PER DESIGN Mr [redacted] definitely needs motor mounts and we gave him an estimate to have repairedHe declined repairs at that time Mr [redacted] has spent NO MONEY towards any of these repairsit is somewhat shocking to get a complaint on this as we have paid 100% of expenses on the "mystery issue" We have gone above and beyond with this customerIf he is unhappy with our services he is more than able to take his Escalade anywhere else to have it servicedHe still has a service contract and if there is indeed an issue, he can get it resolved with that Please let me know if I can of any further help in this matter Respectfully, Mike C [redacted] Owner- Carson Cars
We have not been contacted about any issue on this truckI am happy to review and help if I can Please contact em directly at [redacted] or email me at ***@CarsonCars.net I am happy to review how we can help Respectfully, Mike C [redacted] Carson Cars- Owner
Thank you for the email and the opportunity to address Mr***’s complaint I look forward to helping in any way I can We sold Mr [redacted] a van and helped him secure financing The van was in good shape and came with a limited power-train warranty About two weeks after purchasing the van, Mr [redacted] let us know that his mechanic said it needed some repairsWe offered to have the van brought in to our service department to inspect/repairHe refused and only wanted his friend to work on the van We agreed and sent Mr [redacted] a check for $to take care of his concernsMr [redacted] was happy with this agreement Now several months later, Mr [redacted] called back to let us know the repairs he had his friend do didn’t fix whatever issue he was having (needed shocks replaced?) I reminded him that we had offered to do a free inspection and help towards the repairs, but that he had instead opted to take $and have his issues resolved himself I then offered to have the van inspected at no cost, to verify his concernsI also agreed to do any needed work at our wholesale cost ? Mr [redacted] refused our help ? This was the last contact we had with Mr [redacted] until we received this complaint ? I am still willing to do a free diagnosis of his concernsI am also still willing to do any needed repairs at our wholesale cost for himI believe the cost of replacing shocks would be under $for all parts and labor (we would need to check van to be certain) ? I look forward to helping Mr [redacted] however I can ? Respectfully, ? Mike C [redacted] Carson Cars 425-697- [redacted] ?
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
The policy was cancelled and the account is paid in full
Thanks for the email and the opportunity to respond We currently have the Chrysler at our shop and are doing the needed repair free of charge to our customerWe are not sure what happened but we are taking care of this issue at no cost to the customer We also supplied the customer with a free service loaner car while we are performing the needed repairs The customer is happy with our resolution and we are working with them to get this matter resolved I would be happy to email you back once the repairs are completed and to make sure that everyone is satisfied Respectfully, Mike C [redacted] Owner- Carson cars
I'm glad you contacted Barry at our service departmentWe offer FREE service loaners and that may help you to get your car to usOur sales department is open 8am to pm and we are able to help get you into a loaner car.?
Thanks for the opportunity to respond to Ms [redacted] email ? I show her account is paid in full and according to the notes, Evelyn had closed this as a good & paid off file ? I'm sorry for any inconvenience or misunderstanding this may have caused ? We appreciate Ms [redacted] business and her loyalty and we would like to offer a VIP Customer Care Card (year maintenance package) as a token of our appreciation ? Please have M [redacted] contact me direct to make arrangements to get her the free years maintenance package ? Thanks again! ? Mike C [redacted] Carson Cars 425-697- [redacted]
? Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me
Complaint: [redacted] I am rejecting this response because: my car did not smoke or have a bad smell when it went in to them and the house was not taped up nor did it have body damage which I have pictures to price all my claimsThey have yet to prove after I asked for copies of the work done that it was over $2,which I should have to keep with the car and I only got a bill for $showing a total of a little over $I also contacted the warranty company after they said it wasn't covered and they told me they don't know why they would charge me and that a claim was never submitted to them even though my warranty pays for this repairI also called several transmission places and a whole transmission would be over $2,with labor but how is it that much when they told Me it was a component in the transmissionYes I amaware of the age of my car I'm also aware that there are many cars on the road older than mine that drive wonderfulI contacted them right after I got my car back due to the smoke and smell and now they want to charge me to fix that when I didn't have that issue when it went in, the hose was taped when I got my car back even I know the engine in that area is to hot for it to be ? electrical tapedSo they tried to just tape an issue which taping things does not always workNow I'm driving around with kids in the car a check engine light on and a car that smoked and smells hoping it doesn't catch on fire or make even bigger problemsYes I appreciate what they have done but I bought this car a few months ago and have had it in my own possession maybe a month in the entiretyI o not believe I should have to pay for an issue that wasn't there when I brought the car in but it came back to me with themI already have to pay $because they didn't turn it into the warranty companyWhy do I have a warranty and pay for it if they aren't using it?
I am rejecting this response because: From: [redacted] Sent: Wednesday, October 26, 4:AMSubject: Case # [redacted] I just received an email stating the complaint has been closed from lack of response on my end I do apologize I didn't get an email from you guys buy did from Carson Cars We aren't resolved yet Mike stated in his email Friday the he was going g to email me Monday with update credit information but I never received that email I fell through the cracks because the person I was dealing with is no longer with the company He has yet to acknowledged the extended warranty or refund for that So, I'm not resolved and haven't told Mike the owner I'm resolved Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Thanks for the opportunity to address this issueWe sold a Suburban to Mr [redacted] and he signed a contract for financingHe called the next day and had a couple concernsWe sent our truck and had the vehicle picked up and repaired at no cost to Mr [redacted] When we called to update him he said he changed his mind and bought another vehicleWe explained he had signed a contract and was obligated to honor it After several days of back and forth, Mr [redacted] offered to rescind the deal and forfeit his $down paymentwe agreed and had him sign a deal rescission and voided the contract for the $I'm not sure what if anything has changed since this deal was madeWe have honored and done everything we agreed toI hope this will resolve this issueI appreciate your timeRespectfully, Mike C***OwnerCarson Cars
Thanks for the opportunity to respond to this issueWe had fixed several issues for this customer free of chargeThe service contract company also paid for some repairsThe customer ultimately stopped making payments and the vehicle was subsequently repossessedThe unpaid balance is reporting as a repo/charge off and was turned over to our collection agencyI'm sorry that this customer was unable to work things out with us to avoid the collections and repossessionPlease let me know if there is anything else I can do regarding this accountRespectfully, Mike C***Carson Cars425-697-
I have called the repair shop and talked with Barry the manager advised him that I would get out there at my earliest convenient time for meI live in federal way and work at the same time It's hard to get all the way to lynnwood when this should have been done properly the first timeI spoke with Barry and told him I would call him as soon as I knew when I could make itI kept a call log as well to show the communication between me and the shopIt's not water leaking it's coolant to be correct.? Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: I was never told I could cancel until the day I arrived to pay my car off I no longer have this car because of a prior issue not being fully fixed as I thought through their shop I can understand no a full refund but make it right Obviously something in the prior employees work ethic was in question I asked repeatedly about this extended warranty for over the last year I paid it Credit report finally got resolved after all this which us wrong it took this long.Sincerely, [redacted] ***
Thanks for the email and the opportunity to discuss Ms [redacted] 's issues.? She had agreed to make 3, $payments and signed an authorization to do soShe was unable to follow through with this arrangement and we made a second agreement with Ms [redacted] to pay $a week, every Friday, until her unpaid balance of $was paid in full.? Please find the attached authorization for payment.? I'm not sure what the issue isI have put a call into to [redacted] to discuss.? Sincerely,? Mike C***
The policy was cancelled and the account is paid in full.? ?
Thanks for the email and the chance to respond I was unaware of any issue and I hope to help in any way I can We have helped with repairs for Ms [redacted] (see below) - RO 2/15/came in for coolant leakReplaced radiatorNo charge to customer - RO 3/5/CEL replaced air intake boot (cracked)fixed - no charge to customerComplaint of popping/clunk soundCould not duplicateReplaced rubber flex donut in drive-line as preventive measureNo charge to customer - RO 3/14/drove car over miles and could not duplicate clunkingFinally heard and felt noise took to tranny shopThey fixedTotal repair cost was over $and was covered by the service contract she purchasedWarranty deductible $plus tax and fluids = $ We also provided a free service loaner every time that Ms [redacted] dropped her car offShe was never without a vehicle We also waived/postponed of her monthly payments to the end of her loan, as a courtesy Ms [redacted] bought a year old BMW with 175,miles on itShe was smart to also purchase a service contract (that has already more than paid for itself!) I'm not quite sure what (if any) problem Ms [redacted] is currently havingI would be happy to help She had pointed out a previous repair to a molding and claimed it to be new damage We could help get any bodywork done at our wholesale cost if Ms [redacted] wants to get it fixed We would of course, stand behind any repairs we had done (free of charge), or help her to get any other repairs done (either at her discounted customer rate or through the service contract) I can't imagine how Ms [redacted] feels "taken advantage of" with this transactionShe has received thousands of dollars in free repairs, free loaner cars, and even deferred payments Ms [redacted] now has a payment dueWe are unable to waive this or any future payments that she owesI would strongly suggest she make her payment today to avoid any collection issues I appreciate the email and the opportunity to respondI also look forward to continuing to help Ms [redacted] in any way I can
Thanks for the email and the opportunity to address and help [redacted] ? I have asked my finance manager, Scott S***, and my sales manager, Dominic K***No one has been contacted to cancel a service contract All contact names and emails and clearly posted on our website I’m not sure there is ever a time that we don’t answer the phones (we have a hour call center when closed!) We are also open days a week and are available from am to pm With all that said, there is a process to cancel a service contractThe mileage must be verified (for prorated cancellation)This paperwork would be processed by our Finance Manager, Scott S [redacted] ? I tried to pull the original deal to forward to Scott, but we have never sold a car to anyone with the name [redacted] Is it possible the paperwork was in someone else’s name? Please have [redacted] call Scott S [redacted] at 425-697-ext [redacted] or email him at ***@CarsonCars.net If [redacted] will forward the info for me to pull the file (contracted name/VIN/mile/Etc), I will be happy to follow up on this myself It shouldn’t be a problem to back date the cancellation with the proper documentation ? I look forward to helping get this resolved ASAP ? Thanks again for letting me know there was an issue and having an opportunity to resolve it ? Respectfully, ? Mike C [redacted] Carson Cars President 425-697-ext [redacted] ***@CarsonCars.net ?
Thank you the opportunity to respond to Mr [redacted] complaint Mr [redacted] purchased a Escalade from Carson Cars Mr [redacted] purchased a 2year/mile service contract Mr [redacted] complained about a slow shift from reverse in the SUVWe couldn't get it to duplicate the issue and actually had it to a factory OEM dealer to have them say there was no issue Mr [redacted] kept insisting there was a transmission issue and we finally installed a used transmission that his service plan coveredMr [redacted] paid nothing to have this work done Mr [redacted] continued thinking there was an issue even after we had replaced the transmission in the Escalade.No one could get teh SUV to duplicate any problems or issues Upon his relentless insisting, we exchanged the used transmission with another used unit and Carson Cars paid for the entire expense Mr [redacted] still thought there was an issue with the transmissionWe had the vehicle tested and checked out by several techs and finally paid to have Mr [redacted] take to the GMC dealer, of his choice,to have them say the SUV was shifting correctly We paid the bill for this as well Here are the most recent repair order notes R/O# 9/18/ CUSTOMER STATES HARD SHIFT AND LOSE OF POWER TIMESCEL CAME ON ONCEHE PROVIDED CODES PO796, P2723, POCHECK AND TECHNICIAN FOUND NO CODES IN SYSTEM AND NO CEL ONHE DID FIND A BLOWN FUSE AND REPLACED"TRANNY" CLUNK COMING FROM WORN ENGINE MOUNTSSEE FURTHER NOTESDECLINED REPAIR AT THIS TIME R/O# 8/19/ CAR SHIFTING FUNNY DIAG AND ADVISE (this was performed at [redacted] - Carson Cars paid!) TEST DROVE VEHICLE AND FOUND IT SHIFTING NORMALLY, HOISTED VEHICLE FOR INSPECTION, NO TRANS LEAK DETECTEDHOOKED UP SCANNER AND CHECKED TRANSMISSION FOR MODULE UPDATES, FOUND INCORRECT CALIBRATION, FLASHED TCM WITH CORRECT CALIBRATIONSTEST DROVE AGAIN AND TRANS SHIFTING AS PER DESIGN Mr [redacted] definitely needs motor mounts and we gave him an estimate to have repairedHe declined repairs at that time Mr [redacted] has spent NO MONEY towards any of these repairsit is somewhat shocking to get a complaint on this as we have paid 100% of expenses on the "mystery issue" We have gone above and beyond with this customerIf he is unhappy with our services he is more than able to take his Escalade anywhere else to have it servicedHe still has a service contract and if there is indeed an issue, he can get it resolved with that Please let me know if I can of any further help in this matter Respectfully, Mike C [redacted] Owner- Carson Cars
We have not been contacted about any issue on this truckI am happy to review and help if I can Please contact em directly at [redacted] or email me at ***@CarsonCars.net I am happy to review how we can help Respectfully, Mike C [redacted] Carson Cars- Owner