Car Club of Burien

Complaint #***
Car Club will deal with ASI, no other shopsIf you choose not to take the car there, that will be your choice
Let me know if you want to take it to ASI
Sincerely,
Brian

Hello, all issues that were discussed at time of purchased have been addressedThank you

?
Complaint: ***
I am rejecting this response because:due to the issue has not been resolved yetThey have had my car for almost a monthI have not been able to drive my car or enjoy itMy car payment is coming up soonI have been out of a car for almost a month and the car I traded in was my only transportation to get back and forth to worki understand that this car has 89,but these issues need to be fixedright rear axle, front lower control arms, front sway bar bushings, and both front axles boots are brokenI have gaven car club all information from the dealership November ? 5, Dodge said they found these issues within minutes on a simple car inspectionThe shop that car club sent my car to me texted me Friday saying that they were going to fix my axles.? ?

We have reached an agreement with customer, we are helping them get the truck fixed

Complaint: ***I am rejecting this response because: I don't trust that company as I have stated prior to you in my emailsWhy would anyone want to take their car to a company who does such a horrible job, they are there to serve you and save you money they are not there to ensure my car is safeMy car has already been fixed, I'm only asking for partial compensation not even full, is your company that corrupt that you can't even sell safe cars? I want half compensation period or I will not accept and we will have to settle things legally.? Sincerely,*** ***

Complaint #***
?
Car Club will deal with ASI, no other shopsIf you choose not ? to take the car there, that will be your choice
Let me know if you want to take it to ASI
?
Sincerely,
Brian

We have offered Mrs*** to bring in the purchased vehicle to have her issuea addressedIf it's a safety issue we fix it *cameras are not safety issue
We use Automotive Services Incin BurienWe trust them, they are not our shop but a mechanical shop near by our store.?
?
She can
contact myself?
Jose B.- 206-241-
Or
Briant 425-917-
?
Case # ***

Complaint: ***
I am rejecting this response because:first off you know what you did and lied about ***I would really appreciate if you and car club will stop sending emails everyday about sending more customers to car club no thanks lolWouldn’t ? send a enemy thereI really realize the Revdex.com is not going to solve anythingYour most likely still lieing to customers and selling carsWe have a court date and your lies will come out then or become more twistedDon’t contact me again I will see you in court thanks for putting me and my family in this situation I really wanted to thank you!!!?

First of all I want to say that we really appreciate ** *** he's bought a few cars from us and referred plenty of friends and family to usAnd I hope this unfortunate event doesn't change the relation ship between us.As of this moment, the vehicle is in the mechanic shop that originally safety
inspected the vehicle and they are doing the best to pinpoint the problemYou need to understand that this is a used vehicle with 84k miles and it will never be to the standards of the *** dealership that you took it to, they don't sell vehicles this old and we cannot make them newWe have an independent shop safety inspect all our vehicles and we trust them to do a good job when they inspect the carsIn average we spend $1,per car in the shop and if for whatever reason, like in your case, something comes up after the purchase, we always do the right thingThat doesn't mean we will replace all the parts that the *** store recommendedThe shop has re inspected the vehicle and sent it to other shops to figure out what that thumping noise is and they couldn't figure it out, at this point they are in the process of replacing the rear axle, that will hopefully fix the problem

We have offered Mrs. [redacted] to bring in the purchased vehicle to have her issuea addressed. If it's a safety issue we fix it *cameras are not safety issue.
We use Automotive Services Inc. in Burien. We trust them, they are not our shop but a mechanical shop near by our store. 
 
She can...

contact myself 
Jose B.- 206-241-2223
Or
Briant 425-917-2277
 
Case # [redacted]

Hello, all issues that were discussed at time of purchased have been addressed. Thank you.

Thank you for your response. This is not a matter of accepting or not accepting the inhouse financing, yes, your bank was probably not part of our network of banks. However, and all dealers do this, when customers wish to go and get their own financing, we do what is called a back up contract, which you signed, this is to protect our interest in case something like this ever happens, or the bank declines the loan for the customer. At that point we can place the contract with any bank as long as the terms remain the same as in the contract, but we cannot just let the customer take the vehicle for a few days and return it if they cannot secure  financing on their own or like in this case, the vehicle gets totaled.We never sent the loan to any banks, because that would be wrong, we are not going to get a loan from a bank on a vehicle that was just totaled and we didn't even do inhouse financing, we are not charging any interest on this, we just had to register the vehicle and list us as the lien holder so we can work with the insurance companies and we have been doing that for a while now, and like you, we want this to be over.We just think that you took this to levels that were not necessary, when it really is a simple matter, you bought the vehicle, you totaled it and it is still yours. And like I said before if the insurance company pays us more than what the balance is on this contract, that is your money and we will send you a check for the difference. Thank you.

We have reached an agreement with customer, we are helping them get the truck fixed.

Hello and thank you for your help in this matter. My name is [redacted] I'm the finance manager at Car Club Inc.[redacted] came to our dealership and bought the 2007 Ridgeline. She wanted to go to her bank to secure financing, we agreed, but to protect our interest we did a finance...

contract that we could finance our selves or with a different lending institution. [redacted] agreed and signed the contract. The problem was that the vehicle was involved in an accident before they could go to their bank and secure financing, this was a day or two after they bought the vehicle. The vehicle was deemed a total loss and the customer thought she could just return the vehicle to us and that we would give them their down payment back. We tried to explain to her that that is not how it works, she bought the car, took delivery and totaled it, the financing part has nothing to do with it. We tried to work with the 2 Insurance companies involved, because [redacted] was actually hit by someone and the other person was at fault. Geico, who represents the person at fault said that their customer only had $10,000 of liability coverage, we tried to get Progressive, [redacted]'s insurance, to cover the difference but it seems like [redacted] has told them not to pay because she doesn't think that she should be responsible. [redacted] also went to the DMV and told them that she never signed a financing contract with us and that we had committed fraud. An investigator came in and agreed that everything seemed to be in order and that she was going to explain to the customer that we did everything right.We are still trying to resolve this matter with the insurance companies, Im sure you agree that we cannot sell a vehicle and just take it back after it is totaled. We also advised the customer that if the amount we get from the insurance is more than the balance on the account, that money would be forwarded to her.If there is anything else you need regarding this case, please let me know.Thank you for your time.[redacted]

Regarding ID [redacted]. We did receive a call from Ms [redacted]'s father regarding a  problem with the vehicles run ability shortly after the purchase. We agreed to take care of the problem at no cost to the customer. Once the vehicle arrived at the service facility it was diagnosed as a...

simple coil pack issue. the vehicle was as promised repaired at no cost to the customer and I've never heard of any further issues until just recently ( which would be approximately six months since the repairs were performed). Not once did the customer contact me with a complaint during that time. The customer's claim of issues now has not been verified with any form of invoice or receipt of service. Not to mention that what the customer has claimed was fixed by the Lexus dealership, was not even the same parts as the service facility replaced. At this point why would reimburse any moneys with no proof of service? If you have any further questions feel free to call [redacted]

Complaint: [redacted]
I am rejecting this response because:  The problem was that we did have our banks approval letter the gentleman that helped us at the dealer told us that your dealer and our banks were not linked up through your computer system or something of that nature so he asked us to take the purchase order to our bank the next morning which we did.  At no point did we accept financing through your in house financing program at no time while talking with your dealer manager Steve or with Steve the salesman helping us did anyone bring up in house financing at any point of our conversation or when we signed papers.  We would have not agreed to in-house because that was the whole point of us going to our bank beforehand and getting the loan through them.   At no time what so ever have I told progressive not to pay the remaining balance as of matter of fact if you feel it would help for me to reach out to progressive and tell them to cover it then I will.  I want to get this matter resolved and move forward, I know I can't buy a car and return it after being totaled.  However if the bank and insurance were telling me I was not the legal owner yet because the paperwork between your dealer and the bank had not gone through yet, so I am still confused on all that because like I keep saying we never knowingly agree to any in house financing.  If we could work together to get the insurance companies to take care of this then I am all for it I want to work together not against anyone to resolve this matter.  My question also would be if the insurance companies take care of it then would I get back my downpayment?  
Sincerely,
[redacted]