Cafe Pacific

July 25, 2016 Complaint #[redacted] To Whom It May Concern, In regard to the above mentioned complaint. We have finally connected with the customer after leaving...

a previous unanswered request to call us. We have negotiated with them and have agreed to refund half of the monies invoiced. A check for $497.33 will be mailed out tomorrow. If you need anything further, please don't hesitate to contact me. Sincerely, Denise D[redacted] Accounts Manager

We apologize for not being able to respond to [redacted]'s problem.  Sometimes we schedule jobs, and the previous jobs we are on that day, either take more time than anticipated, or some unforseen circumstance comes up.  We try to reschedule and most of the time we are able to respond and...

fix the problems.  In this case, we were not able to do so. As we were rescheduling again,  [redacted] had someone else take care of her problem, and she cancelled the job all together.  Once again, we are sorry, and if she needs something else in the future we will be glad to come out and address it.  Mr. Electric

We have contacted consumer and will have the wall repaired.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear...

below.
This company states that they have contacted us and will have the wall repaired. The company HAS NOT contacted us since the day they damaged the wall & the company HAS NOT stated they will repair the wall.
Regards,
[redacted]