Busch Gardens Tampa

I am very saddened with this theme park. I brought my husband here for his Birthday and we have been here 5 hrs and have not been able to ride a ride.
Good afternoon,
My name is ***, I brought my husband to Busch Gardens for his birthday. I purchased the all day pass with the all day dining option. We decided we would purchase the 39.99 quick queue pass to ride the rides quicker just to find out that all the passes were sold out and the only other option was to pay $99 per person (the cost of or ticket) to do the one pass per ride option. So many people were upset. More so I was saddened bc this was my birthday gift to my husband. We decided to pass the $99 option and wait in line. The first ride we chose to ride was a 2 hour wait. After waiting for 2 hours the ride was closed right before we were to get our turn and they dismissed everyone. We are currently at the park and we are waiting in yet another line and I have time to write this letter to you. We have been at this park for 5 hours and the only thing we have accomplished was to eat a chicken sandwich that really cost us $99.00 admission fee each. This makes me more sad than anything because I feel that I have failed my husbands birthday plans. He just mentioned to me that we will never go to Busch Gardens again. We almost purchased the annual resident pass as well.

Received email stating Fun Card blackout date passes *** be puchased for $5 off the $20 price if purchased online. Unable to receive discounted price
I am a long time pass holder and due to the major reduction of pass benefits, have chosen to purchase a Fun Card for 2019. Received email on 17 April 2019 stating "DON'T MISS THIS WEEKEND GET BLOCKOUT DATE TICKET FOR ONLY $20 Fun Card holders can visit Busch Gardens on a single blockout date for only $20. Remaining Festival blockout dates are April 19-27. Buy online and save $5! Maximum one blockout ticket per Fun Card holder per year." Attempted to purchase the Fun card blockout date ticket on 19 April 2019 online for $15 as advertised. As I was unable to do so, I called Busch Gardens at 8:06am Eastern and received a return phone call at 8:15am. The rep was unaware any blackout date pass and had to research the promotion. I offered to forward the email to her and she declined. She eventually found the promotion and advised me the ticket is actually $25 and is available online for $20. Her surly supervisor was also unwilling to view the email and was unable to show me where on the email or the website Busch Gardens says the tickets are $25. I am submitting a complaint due to Busch Gardens' deceptive and fraudulent advertising and false claims provided by customer service.

Unable to receive help in locating cell phone and wallet
I visited the park on 3/11/2019. While riding Cheetah Hunt my phone and wallet slipped from my inside pocket and fell out during the ride. I take full responsibility for this. I was upset but after speaking to a staff member that was working the roller coaster, I was assured that this happens all the time, and they find them 9/10 times. I was told to stay until the park closed and someone from the ride would speak to me and then the team would go out and look for it. I waited until the ride was shut down, and spoke to the manager who said they couldn't find it but they do another "sweep" in the am.

After being told I needed to go to lost and found, I spoke with 2 different people for the past 3 days and they were not helpful or willing to help locate my items. I even told them that I have a satellite picture that shows the location of my phone but they would not use it or help in finding the item.

I take full responsibility for losing my phone on the ride, however, I do not appreciate the way the staff handled a situation regarding a very expensive item that could of been found with little effort if they would of used my resources.

To this day I still have not been able to receive my items which also include my driver's license, credit cards and student access card for school.

I do not believe that the individuals searching the area are looking as well as they can and they are not trying to rectify the situation. Every time I call or visit the park for the last THREE days, nobody has been able to locate my items which are clearly right next to the tracks by the rider per the satellite photo.

Unsatisfactory Holiday experience/service at Busch Gardens, Orlando, FL on 15 November 2018
Booking ref: Order no: #XXXXXXXXXXXXXXX

I have recently returned from a holiday at Busch Gardens, Orlando, FL with my wife, daughter and her friend, which was most disappointing.

Please find below a list of our complaints:

1. A large majority of rides were closed due to annual maintenance. This included at least 3 of the rollercoasters, the Congo River Rapids, and Skyride among others. We have visited many times before and understand closing rides due to inclement weather for safety however, there was no legitimate reason other than it was low-season and therefore a quieter time for the park. This is by no means acceptable, particularly because it wasn't communicated online and before booking that many of the attractions were out of use, and the cost of the ticket was the same as high-season. This means as a customer, you are paying for a limited service and experience for the same price.
2. We are returning to Orlando in June 2019 however from this experience will not be visiting Busch gardens unless a refund is issued, or tickets of an equitable cost or value are issued.

We spoke with a Busch Gardens representative on the day of our visit (15 November 2018), but they were unable to resolve the matter and advised us to complain upon our return home.

I am a seasonal pass *** along with my grand son and daughter. After paying for parking on December 31,2018. We were not able to finds parking.
I am *** AXXXXXXXXXXXXXXX I was unable to find parking on December 31,2018 after paying 25.00 for parking. Due to this issue I was forced to leave the parking lot without being refunded my parking money. I had a 4 year old and 13 yet ole who are also pass *** AXXXXXXXXXXXXXXX and *** AXXXXXXXXXXXXXXX. This was the last day to use our passes and to see the fire works to bring in the new year. I had to deal with a screaming 4 year old with a 45 minute ride home explaining to home why we couldn't enter the park. I am very disappointed with the services we received. The services were not comfortable to me at Busch Gardens of Tampa Bay. The attendant would not give there name and had no visible name tag. I am especially discuss because this was the final day tonite your pass and I had not used mine all year. I paid for a member that I was not granted access to use.

Paid annual pass for one year (April 2016 to April 2017, kept getting billed up until September 2018.
I purchased an annual pass to busch gardens on April 7 2016 (order #XXXXXXXXXXXXXXX), which based on the information provided, was set to expire on April 7 2017. However I kept getting charged for the annual pass up until September 7 2018. 17 additional payments of $29.95, which totals $509.25. There was no indication of an auto renewal and based on the pass provided, it expired one year after issue. Therefore, it wasn't used after expiration of one year. I would like a refund of monies received by the business after expiration date since there was no communication of auto renewal issued to me.

Car vandalism window broken
Left park after paying to park arrived back at car to find window shattered.
Other cars broken into same day . Police officer said it is and on going issue .Busch gardens cut funding for tampa pd to patrol parking lots. One open entrance unmanned daily according to police. I am from out of town. They wont fix my car or even talk to me. This is there fault my car was very close to tram stop. Not in back parking lot.
Help me please.

Busch Gardens of Tampa Bay has absolutley no disability parking system to ensure it's being properly used.
On June 16th 2018 approximately 11:30am I arrived at Busch Gardens of Tampa Bay. As I making my way to parking for disable due to my disability, I noticed it was very difficult finding parking. Well after circling the parking for about 30 minutes or so, I noticed there were preferred parking guest using handicapped parking and I had no where to park. I eventually circled the parking are a final time but was stunned to see a little boy with a severe disability needing a walker to move about he actually ended up sitting for approximately 3-5 minutes in the hot sun with his mother cause he was to tired to go on.

Had to pay twice full price for any upgrade that happened from one day to the next.
On 5/23/18, I purchased 2 annual passes for 1 park (XXXXXXXXXXXXXX) paid $35.95. 5/24/18 I called and upgraded to the 2 park annual pass (order XXXXXXXXXXXXXXX) - paid $40.23. I had to pay full price for the upgrade instead of a difference. As a company, I don't think it's right to keep both charges. It was literally one day to the next. Ethically and as a company that values their customers, I should have been charged a difference or discounted price rather than the full price as if I was purchasing for the first time. I would understand if the upgrade happened weeks or months later but this was literally one day to the next. People are human and will change their minds from one day to another if they see the benefits. I believe I should be refunded the $35.95 since I had to pay full price for my upgrade. It's not right to keep the 35.95 when the company is taking the 40.23. The difference between 35.95 to 40.23 would have been an additional $5. Instead I was charged a full $ 40.23. So in total the company collected $76.18. The representative insisted that he could not refund me my first order of $35.95 & that I had to pay all over again in order to upgrade.

3/9/18 I bought 2 VIP tickets Busch Gardens Food&Wine Fest. I've tried unsuccessfully contact customer service request refund,deceiving ad
on 3/9/18, I bought 2 VIP tickets for Busch Gardens Food&Wine Fest ($96.28 both). The ads are deceiving, so is the website, as it didn't said CLEARLY that a park admission MUST be bought in addition to the Food & Wine tickets. Days earlier to the show (3/17/18) I tried unsuccessfully to contact by phone Busch Gardens to request a refund and ask for clarification, as their recorded message said they had NO customer service reps available and the automated system hangs up by itself. On 3/17/18, I visited the park premises, redeemed the voucher and tried to attend the event. But,the worst of my fears were confirmed: I HAD to buy 2 additional day park passes *** each! Nowhere on their promo (billboards, park website,social media) says CLEARLY that the total amount per person to attend this event was in excess of $150.00!! This ad is deceiving, confusing and many customer as myself encountered the same situation at the park gates. They didn't had an customer service office or box office specific to customer service special issues/complaints, they just had electronic booths and 3 box office tickets (for ALL services) to serve every customer attending the park. Definitely, they aren't customer service oriented. Other, amusement parks here in FLA, such as Disney and Universal (when having these kind of events) they are held on separate premises and attendants are NOT required to buy park admissions in addition to the event tickets. Revdex.com should require Busch Gardens to have customer service reps available and tickets conditions be clearly explained and NOT as "small print".