Busch Gardens Tampa

I would like to receive a refund for 3 passes
Back on 2/24/2020 I purchased 3 passes with parking for 2 days totaling $490.63. Due to the pandemic the park shut down which altered hotel and airfare reservations. Both the hotel and airlines fully refunded my purchase. I then called Busch Gardens 14 times to request a refund from them. On the 15th call they finally responded, some calls had wait times exceeding 1000 minute wait times for call back, which I never received. After speaking with representatives for the park they do not refund purchases, they extended ticket use to 2021. I explained that although it's policy these are unprecedented times and need the money as I'm out of work. I believe a company that size should be able to refund purchases and are as a lot of American companies are receiving help due to this pandemic. These are troubling times for a great many people of the world. Companies throughout America are doing things different to normal policy because these are far from normal times. Also I'm not sure I could even get there next year? Many things have changed already and nobody knows what's to come. My order # is XXXXXXXXXXXXXX

REFUND REQUESTED 6/26/20 AS OF 7/17/20 REFUND NOT PROCESSED
WAIT HOLD TIME MINIMUM OF 45 MINUTES
HAVE SPOKEN TO 3 CUSTOMER SERVICE AGENTS AND 2 SUPERVISORS, 3 OF THE WERE CONDESCENDING AND RUDE. REFUND REQUESTED 6/26/20 STILL NOT PROCESSED 7/17/20. SUPERVISORS STATE THERE IS NOTHING THEY CAN DO EXPEDITE THE PROCESS AND STATE THEY DO NOT HAVE ANYONE ABOVE THEM.

REFUNDS TYPICALLY TAKE 7-10 BUSINESS DAYS, ALLOWING DELAYS 4 WEEKS IS STILL UNACCEPTABLE.

I bought 2 fun cards before I knew about the pandemic that was about to happen, now I can't get a refund and it's mid-july.
I bought 2 fun cards March 1st, before I knew anything about the pandemic that was about to happen, they said they were extending them until may 31st 2021 but that means I'll never get a summer with them. It's not my fault you couldn't open up, I just want my money back please.

Due to corona virus our plans were canceled. I have not received my refund after requesting it in May.
I have been back and forth with customer service via emails. They take atleast 2 weeks to return an email. All I am hearing is due to covid 19 they are taking request in the order it's received and my request is being processed. I first submitted my request in May. Here we are, almost the middle of July and I still have no refund. I just would like my $700 refunded ASAP.

Passholders for family of 5 cancelled without notice but charged out credit card for full amount
Hello,

I have sent multiple emails and called only to be left on hold without any answer. We have been pass holders for over 15 years for a family of 5. we have been on the automatic EZ pay renewal and now out of our family of 5, my husband and I passes have expired and have not gone through the automatic renewal linked to our credit card like it has been done for over the past 15 years???? we then went to the park and had a problem getting in and again tried to call multiple times to find out what happened and what we should do??? I also received a generic email to all pass holders some time ago that all pass holders would be extended because of COVID 19 and paying our monthly fee when the park was closed. I didn't really pay too much about it because we were automatically enrolled in the renewal option so there would be no expiration on our passes? Please contact me ASAP as if we cant use our passes then I want our money back on ours and also my 3 boys since we purchased the annual passes to go as a family from the time we last were able to go to the park.. The only reason we allowed monthly auto-payments linked to our credit card was the automatic renewal at the same price. Thank you *** and ***.

Has been over three months since I canceled my trip and they still have not refunded my money.
I purchased a vacation package on Feb 24, 2020, which I cancelled in the allotted time on April 3, 2020 for a full refund due to COVID. I have attempted to call to check on the status of my refund and no one can help me, including supervisors. All they can tell me is that it will be proceed. Will it be processed sometime next year? This is ridiculous! I have been beyond patient as they told me to wait till the end of June, which I did and still nothing. No one will reach out to the finance department to check on the status. I can't continue to wait for them to decide to process. I need my money back. My family and I go to Busch Gardens every year - for over 17 years!! if this does not get resolved soon, then I will have no interest to visit the park every again. Customer satisfaction is quite poor sadly to say. Confirmation #

Unable to visit park due to Covid restrictions & requirements. Told tickets are non-refundable & we would be asked to leave park without a mask.
We purchased tickets for Busch Gardens on 7/3/20 ($521). Afterwards we were made aware of the policy making it a requirement for all guests to wear a mask. I called customer service, requested the call back option. I was called back roughly 7hrs later. I stated my issue/concern to the management in regard to the mask policy. My son has a breathing condition (which I stated) and wearing a mask outside in 100 degree is not medically advised. I asked management if we were to go to the park without a mask would we be kicked out. She replied we would be asked to leave. We tried to do the right thing based on CDC and medical reasoning and repeatably told the tickets are non-refundable by the management. I see NO reason why these tickets should not be refundable and would like a full refund.

I cancelled my vacation package about a month ago. I have not yet received a refund even after several attempts to contact the company
I cancelled my vacation package about a month ago. I was told I would receive a refund. We have been waiting for almost a month with no refund. Called several times and get the same scripted response. I asked to speak with a manager, but was kept on hold for more than an hour after being transferred to the "available" manager. The money was deducted from my account right away but refund takes more than a Month is unacceptable. I have sent in several refund requests through their website as well. I expect a resolution quickly.

I bought 4 fun cards for my family before the coronavirus in February to plan a trip in may. Busch Gardens refuses to refund me.
In February we paid 500 dollars for fun cards and booked a hotel for late may. The state closed down. The hotel cancelled my reservation at no charge. We decided we would wait to see how it goes after reopening. The state has seen significant amount of COVID spike. We have been trying to get a hold of Busch gardens for a few weeks. Finally they called back today. We asked for a refund because COVID. They said they were not giving refunds. We have not used our fun cards and because of the pandemic we are financially strapped and cannot even pay for a hotel. We are barely making our bill payments. Busch Gardens didn't care and told me my fun card was extended. I am beyond *** as I am out 500 dollars and struggling. If I ever get to where I can take my family somewhere again, it won't be Busch Gardens.

Horrible customer service, not following recommendations of CDC at parks. Can not get through to customer service.
I purchased tickets on June 11th from their website. The website indicated it was for two parks-adventure island and Busch Gardens through the end of the year. When the tickets were delivered to email they stated only good through July 31, 2020. I immediately reached out to customer service on the phone and a recording advised that wait times were exceeded and was disconnected. I emailed and received a response that they were experiencing high volumes of request and would contact me. We had plans to go to the park on June 12th, we made the reservation for adventure island. Before we entered the park, we went to guest relations to discuss the issue. They advised I would have to contact customer service and when I advised I could not reach them and had also emailed them, they advised me could go in the park for the day and to continue to try to reach them. When we entered the park there was nothing advising that rides were shut down, they were limited on operations. Well there was only two water sides open, the kiddie area, lazy river and wave pool. You can imagine that this did not meet any of the CDC recommendations and crowded in all areas. Management had to come out to the wave pool and lazy river to get the workers to ensure the social distancing and limiting the amount of people in the areas. Staff were not all wearing masks. The food area was suppose to have enforced mask wearing which did not happen. For the safety of my family we left, went to guest relations who advised there is nothing they can do I would have to contact customer service by phone or online. I have sent numerous emails, have called numerous times, placed on hold for hours---exceed six hours. I emailed and no response. Today I finally was able to speak with customer service. I explained the situation and was advised they can not offer a refund they only thing they could do would be to come back to the park to see if have a better experience. I asked to speak with a supervisor who advised the same. Truly sad that this company is taking advantage of the COVID 19 pandemic. I understand delay in call times due to the pandemic but when I there in person to resolve the concern and I am advised to contact the customer service lime that is already overwhelmed it is ridiculous. I was advised today they can not offer a refund which is my request. I am not going to utilize the parks and did not utilize the parks due to their carelessness and not following CDC recommendations.

I called 4 weeks before reservation date to get a refund. I was told that I can't get one until the number of people who are requesting one decrease.
My family and I purchased tickets for Busch Gardens and Adventure Island on 6-13-20. Our tickets are for 7-18-20. I called today 7-2-20 to cancel reservations and get a refund because due to covid-19 we will not be traveling. I was told that I can not get a refund and I would have to call back in 6 months to attempt to get a refund. I spoke with customer service agent Joel. He was not understanding and acted as if he did not care about my concern. He kept brushing the situation off by saying "well there is nothing I can do". He then put me on hold for 2 hours so that he could talk to a supervisor. After 2 hours he came back on the phone to say that his supervisor said that they can not give me a refund because to many people have asked for one. He stated that once the number of people that asking for a refund decrease (in 6 months) then I can call back for a refund. I then asked to speak with a supervisor and he (Rogel) told me that I can not get a refund on the type of ticket that I have. I asked him why was the reason for not getting a refund now different. He immediately got irate and said he don't know what else to tell me other than my tickets see not eligible for refund. I am very upset. I feel that with with this virus going on I should be able to cancel. Rules and regulations are changing around the world everyday due to covid-19. This situation shows me that this company does not care about their customers they only care about the money. I need my full refund ASAP.

We were charged for the months that the park was closed due to covid 19 in sum of 360$
They refuse to resolve the issue.
We have been charged for month that the park was closed. We have called the customer service several times to resolve the issue and have been put on hold to wait for a supervisor only for them to never return to resolve the issue.
We are very disappointed in the lack of business ethics and the poor customer service of busch gardens.

this complaint is about the purchase of two annual passes from busch gardens back in march of 2020.
back on march 11th of 2020 I purchased two platinum passes to busch gardens on there ez pay plan. on march 11th a charge of $61.91 was charged to my debit card for the first months payment. the order number for the purchase is #XXXXXXXXXXXXXX. right after the first payment is when the park was shut down due to the ongoing pandemic. I sent an email on march 30th, 2020 asking them if they could just cancel out the passes due to the pandemic. I never received a response from the first email, so I sent a second email on april 5th,2020, asking again that the cards be canceled and if can get a refund before the next payment would be due on April 11th, 2020. on April 11,2020 a payment in the amount of $52.04 was deducted from the debit card for payment of the passes. on April 14,2020 I got an email from busch gardens stating that they did not received the first email, but they got the second one and that they had received my request to cancel the passes and give me a refund for the two months that I already paid for. I waited for a about a month for a refund, no refund ever came,I also sent them another email on May 6,2020 with no response. ive made several phone calls to customer service once the park opened back up to talk to someone about the matter, with no such luck. ive left call back number for them to call me back, as they said they would do, if u opted to leave a call back number,no return phone calls yet. I sent another email on May 22,2020 inquiring about an update on the matter, the response I got back from the email is that the park is closed and that they are sorry for the inconvenience.. between the numerous emails being sent and the phone calls being made to customer service, I feel like at this point this is the only way that can try and get my money back for what was charged to my card. I never had the chance to even redeem the cards, never even made it to the park. im not blaming the theme park for the pandemic, but the least that they can do is give weekly updates on the progress of the case or something. calling gets u nowhere with them, and they may respond to an email every now and then, I guess when its convenient to them to respond. I did receive one last email from them on june 30,2020 stating that they were still working on processing my refund. all I wanna know is when and how long is it gonna take for me to receive my refund? nothing more, nothing less. ive been very patient in dealing with this matter. I mean does it really take 4 months to receive a refund. any help u can give me would be greatly appreciated. thank you for letting me write this complaint.

We had plans to visit in April but had to cancel due to the Coronavirus outbreak. We canceled on March 29 and have been trying since yo get refunded.
We made our purchase on Feb 13 2020. Our order number was XXXXXXXXXXXXXX and the confirmation number 1K7100S6. We were due to be there April 8-10 to celebrate my birthday. When the park closed due to the pandemic I called and we canceled our plans. I kept watching our credit card for the refund but never appeared. I tried calling but every time would be told wait times were 4 or 5 hours. Received an email on April 29 but that only acknowledged the cancellation. I reached out on Facebook and several emails. I was constantly given the same excuse of the pandemic. Email or Facebook the replies were word for word replies and showed that no one was looking into assisting us. We are now over 3 months out fromxwhen we canceled and still have not had our $642 returned.

Busch Gardens should not continue to charge membership fees for parks no one is able to visit. If the park is shut down due to Covid so should pymts!
I purchased a 1yr membership on 02/19 which should've ended on 02/20. With Covid happening and the shutting down of all the parks, they should not continue deducting membership payments since they can not provide the service in which I'm paying for. Payments should be frozen just like the access to the parks. This is not a normal closure, it's mandated... but why is it ok for them to take our money still? Without consent to even extend my membership another year, in which I would've declined. I have tried calling more times than I can count... waiting on hold for 3 hours only to get a hang up on their end. I've emailed numerous times with not one response. The only thing I haven't done is drive down to the park. Probably not one employee there anyway. It's impossible to even cancel or manage my membership online, why is that? That is fraud! If they can't provide options for us to cancel online they should at least answer the phone or one of the many emails sent. This is so wrong. So fraudulent! How on earth are they allowed to do this!!! Taking advantage of every single membership! Horrible company!

We were going out there for vacation and purchased tickets for our family to go to the park. Because of COVID-19 we have to cancel.
The recent status of increased cases of Corona Virus in Florida has caused us to have to cancel our vacation. We have sent emails with no response, and spent greater than 8 hours on the phone, waiting for a customer service rep to no avail, to request a refund. This is not something we can do a rain check on. Our total was for six adults at $393.01 on a MasterCard. We were scheduled to go to Busch Gardens on 07/13/20.

I purchased a vacation package on 3/15/2020. The trip was cancelled due to Corona and have called 3X requesting a refund.
I purchased a vacation package for $1339.23 on 3/15/2020 and paid this amount on a Visa card. The confirmation number is *** vacation was scheduled for 5/2/2020-5/9/2020. I cancelled 1 week prior to the vacation date due to the Corona viris shut down. I have been in contact with Busch Gardens 3X always being promised a refund in 3 weeks. I have waited 2 months.
I have never been sent an e-mail regarding a refund and feel I'm being strung along.

I purchased a fun card and now due to the changes caused by Covid-19 I will not be using it.
I purchased a fun card and due to all the changes I will not be using it. I never used it so it was never activated. I requested a refund from the company and have yet to hear back. The total paid was $129.33.Order number XXXXXXXXXXXXXX.

Never gave me and my family a refund for our memberships during covid-19. Over $400.00 and that is sad, coming from what I would assume was a good and social conscience organization.

I have been trying to get my refund for a canceled trip since April 8th of 2020
I have been trying to get my refund for over two months now, all I get in return is a generic response stating "All refunds will be processed, but they will be done in the order they were received. We are unable to provide any specific timeline for it.

We understand this is not ideal, but I'm sure you understand the unprecedented circumstances we're all going through right now, and as such, the incredible volume of requests we're fielding." There is no way it should be taking this long to issue a refund for a trip I canceled on April 8th 2020.