Bowman Contracting CO

Good day!
Thank you for feedback.  Our customer care representative has reached out to the Airlines once more on your behalf and was still not able to get a refund. There is nothing further we can offer.
We sincerely apologize for the inconvenience but it is out of our hands.
Best Regards,Customer Care Team

Good day,Thank you for your message,As it has been mentioned before, a valid procedure in refunding the amounts paid for the AirBerlin tickets (USD485.19 x2) is by disputing the transaction with the client's financial institution. Please be informed that it does not matter if the amounts were charged by Justfly as the merchant, in the end the amounts are being transferred to the service provider (AirBerlin). [redacted]We consider the file closed.Thank you for your understanding,Customer Care Team

Good day,
Thank you for your message. 
As mentioned by our Customer Care Representative, we are investigating your complaint and booking with the airline. 
We will revert back with a response shortly.
Best regards,
Customer Care Team

Complaint:[redacted]I am rejecting this response because:
 
It does not really speak to the real problem, they charged $39 for a mistake that was identified in less than an hour. Airlines and  companies that offer booking services for airlines take advantage of the very necessity of service. No other service or product charges you these types pf "fees", there is really no justification for this. The fact that they charge you for any cancellation within a 24 hour period, never mind the fact that they allow no cancellations for any reason after 24 hours regardless of how far off you book is completely unreasonable. I realize they will not refund me the "cancellation" fee, but I refuse to accept this is a reasonable business practice and is not in fact a for of extortion. 
Sincerely,[redacted]

Good day
Thank you for your message. 
As discussed with our Customer Care Representative, we have made the change and have refunded the fees as a gesture of good will. 
This was an error on behalf of the airline with re-issuing your ticket and they re-booked on at no extra cost....

 
We consider this file resolved.
Best regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response because: I received an email from justfly[redacted] stating that I would receive this refund; what is going on? This is unacceptable. The us dept of transportation provides this cancellation policy for free therefore no one should be charged for it; especially since they sent me an email confirming the refund. I can provide this if necessary. My mom has cancer and this is her last vacation she has moths to live, this problem is not anything we should be having to deal w right nowSincerely,Lori [redacted]

Good day,
Thank you for your message and feedback.
As we appreciate the fact that something came up and you were unable to uphold this booking, we do state on our website in our Terms and Conditions, we clearly outline the fees for our cancellation.  Here is what is stated:
If a price...

increase occurs after you have made a reservation that affects your travel package, we will notify you of the price increase before taking any further steps. However, no price increases will affect your travel package once your reservation has been finalized.All reservations are non-refundable unless otherwise stated. If you find that you must cancel a reservation for any reason, please contact us. We will do all we can to assist you in this process. However, please be aware that even if your cancellation is allowed and your reservation is thus refundable, it may be subject to an administrative cancellation fee of $150.00 per passenger for international flights, $125 for trans-border flights between Canada and the USA and $75 for domestic flights.For U.S. bookings, even if your ticket is nonrefundable:Within 24 hours of purchase, you may cancel your booking and receive a full refund, subject to our cancellation fees.You may choose to opt-in to our Extended Cancellation Policy, for $19.99 per passenger, which will allow you to cancel up to a full 24 hours after purchase without subjecting you to our standard administrative cancellation fees.All reservations are also non-changeable and non-transferable unless otherwise stated. If you need to make a change to your reservation and that change is allowed, please be aware that such change is subject to a fee of $75 per passenger for domestic flights, $125.00 for trans-border flights and $150.00 for all other flights. There may also be fees or differences in price charged by any third-party suppliers (e.g., airlines, hotels, cruise lines, etc.) included in your reservation.
That being said, we have, for this One time occasion, refund the fee completely as a courtesy. In the future, this will not be a possibility.  The refund should show up on the card within 7 days.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Good day Mrs. Mckay,
Thank you for your message.
As per your conversation with our Customer Care Representative, we have gone a head and refunded the best purchase guarantee for you. We are responding for you as well at your request.
We do apologize for the delay in getting this back to...

you. 
At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with us. We will take that feedback for  coaching  purposes.
We do apologize for the inconvenience that this has caused you. After verifying with the airline, the advisory was only until the 20th of...

July. Any changes that are made would have been subject to the fare rules. 
We did get notification that you have already flown and all is well with your flights outbound and inbound. We wish you a great and safe trip.
At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Good day,
We do apologize for the mix up in the response. This was meant for another passenger. We will revert back with the appropriate response to your complaint very shortly. 
Best regards,
Customer Care Team

[redacted]I am rejecting this response because:While it is correct that I have disputed these transactions with my bank, I believe the business is side-stepping responding to my complaint. There is no reason that they could not coordinate a response  ( or even a resolution) between internal departments within their organization. This is just another example of their lack of willingness to resolve and unfriendly customer policies.
Sincerely,[redacted]

Good day,
Thank you once again for your feedback. 
As previously mentioned, the credit is available to you. We have explained the options that are available to us.
There is no further refund that we can provide therefore we consider the file closed. 
Best regards,
Customer Care Team

Good day,
Thank you for your message.
One of our Customer Care Representatives has reviewed your file and have responded accordingly. As a travel agency, we are bound to the airline's fare rules. If you decide to book with Frontier and the date of the booking is within 7 days of the...

departure, Frontier does not allow us to void a reservation. The way to avoid that, is by purchasing our Extended Cancellation Policy, as stated on our website, and it is possible to void it until midnight the day of the booking.The way to verify the fare rules on our website is to click on the "fare rules" link, bellow the itinerary, in the check out page. 
We do apologize for the inconvenience of the situation but we are not able to offer the refund you are seeking. 
We consider the file closed.
Best regards,
Customer Care Team

Good day,
Thank you for your message. 
We were able to take action on your file, and process the exchange as you requested. The tickets were re-issued. One of our Customer Care representatives will be in touch to confirm with you and ensure all has been received.
At this time we consider...

this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Good day!
Thank you for your message. 
As discussed with our customer care representative, we have received confirmation from our supplier that the refund will be issued. The refund will be processed on the same credit card that was used at time of booking in the coming 6 weeks.
There is no...

further action required, therefore we consider the file resolved. 
Best regards,
Customer Care Team

Good day,
As we apologize that we are not able to refund you as requested. We as an agency need to abide by the airline rules and in this case, the Insurance company has refused your claim as well. We are unable to offer a refund that is refused by both our partners. 
We have given you all the information needed to be able to attempt a refund directly to the airline as this is the best we are able to offer in this situation. 
There is no further action we can provide, therefore we consider the file closed. 
Best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Good day,
Thank you for your message. 
As per the discussion with our Customer Care Representative, we have offered to refund the modification fees as requested. This amount was processed back on the card that was used at time of booking.  
There is no further action we can provide...

therefore we consider the file resolved.
Best regards,
Customer Care Team

Good day,
We have received a copy of the complaint you lodged pertaining to your recent booking.
As discussed with our Customer Care Supervisor, we are not able to refund the airline penalty of 400$ but we are offering our refund fee and seat assignment fee as a good will gesture. 
There is...

no further action required on our part, so we consider this file resolved on our end.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response because: $250 fee to change isn't what the actually airline will charge us.Sincerely,[redacted]