Bowman Contracting CO

Good day Cynthia,
As we do apologize for the inconvenience of the situation, the insurance was never charged therefore never activated.  As previously stated by our Customer Care Representative, we are not able to issue the refund you request due to this fact.
There is nothing further we can offer at this time and consider the file as closed. 
Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,Customer Care

Complaint: [redacted]I am rejecting this response because: I did not receive a full refund and as you can see in the business's response, they state they offered a full refund, which is not the case. This company continues to sink lower and lower as their business practices are concerned. They should be permanently shut down. I never received a full refund. Sincerely,[redacted]

Good day,Thank you for your message and feedback.One of our Customer Care Representatives is currently reviewing your booking and will revert back to you shortly. Thank you in advance for your patience and we apologize for the customer service given in this matter. Best regards,Customer...

Care Team

Good day,
As previously stated, we apologize for the inconvenience but we are unable to offer what you are requesting. Our customer care representative has tried several times to explain the procedures that we follow according to the fare rules.
We are unable to make changes without the fees being charged.
There is nothing further we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Good day,
Thank you for your message. 
As mentioned by one of our Customer Care Representatives, we have reviewed the snap shots of your online booking page so we can see what the original request was at the time of booking.
As seen, the dates were the same as entered online before the...

Confirm and Book portion.  This section is to review your itinerary to ensure all is accurate. We see the change was now made to the dates you are requesting by the airline directly. 
There is no further action we can provide in this matter and consider the file closed. 
Best regards,
Customer Care Team

Good day,
We appreciate your feedback and will use it for coaching and to improve our site. 
As mentioned about your complaint, we have done our part in resolving with what rules are in place.  Our agent has explained the options and you have decided to utilize the tickets.
There is no further action we can provide therefore we consider the file closed.
Best regards,
Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with us. We will take that feedback for coaching  purposes.
As already discussed with our agent, we were able to take action on your file, and process the refund as requested. The refund was processed on...

November 25th and should appear on your account within 6-8 weeks.At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Good day Mr. Woods,
Thanks for sharing the details of your recent booking experience with us. We will take that feedback for coaching purposes.
As already discussed with our agent, we were able to take action on your file, and process the refund with Air China. You should receive this...

refund on your card your account within 2 billing cycles.At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Good day,
Thank you for your message.
As per the discussion with our customer care representative, we are working on a resolution for your complaint. 
We will revert back shortly with a response.
Best regards,
Customer Care Team

Complaint: [redacted]I am rejecting this response because:
I would like to listen to the phone calls with the sales rep.
Sincerely,Nagi [redacted]

Complaint: [redacted]I am rejecting this response because: When I cancel the tickets, you advertise that I will be able to select new tickets using my credit in your site, which is not true, I can only use the credit by calling you and in any case you add an extra fee, meaning that I'll repay the new tickets in full, so, the credit is just an illusion, for example:
- Ticket to London (price direct with the airline): 750USD
- Same ticket with justfly using the credit: 500USD fee (I never be told to have to pay a fee to re book using my credit) + 150USD (cancellation fee that I already paid) + 711USD (of 'imaginary' credit available) giving a total of 1361USD which is absurd, totally a scam of course.
 
I check directly with the airline, and for the first ticket that I bought a refund was available, meaning that Just Fly recover some money in my behalf when they cancelled the flight.
So, 
- My claim is, I want to use the credit with a fair price, not that invented and inflated rates that Justfly is creating.
- I want to see my options in the site, since I'm not able to purchase any flight by my own since their site doesn't allow me to use my credit or see the rates, which is very suspicious, on their policies they mention that I will be able to select any new flight using my credit available, so this is not true at all, they want for me to make a phone call and then they search for me.
Sincerely,Nahum [redacted]

Good day,
As I sympathize with the situation, there is still no way to 'undo' the changes selected. Even if the airline does not want to charge if you call them directly, we have the fees mentioned in our terms and are within our tight to charge them and yes, once the change or cancellation is made, the command is automatic. 
Please do phone our call center if you wish to proceed with a booking. 
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, Heather [redacted]

We do apologize for the inconvenience and have indeed no intent to ingnore this claim. We have investigated the case so we are fair and sure there is no system error from our side.Since it is an online booking, we have requested our IT department to provide us with the customer page snapshot of the...

last step of the booking process (that is before the button is clicked). Please find the file attached and the key points of our investigation below: 1. It is clearly specified that the insurance purchase field is left unselected (as the customer claims) and the total amount provided in detail is USD3400.50.2. The customer has submitted a screenshot with the claimed price however the overall flight is not the same. We are certain that a different flight might have had a different fare, therefore the screenshot provided by the customer cannot be reviewed under these circumstances. A different combination of flights will usually lead to a difference in price.3. The customer called on 29OCT17 and claimed that there is a price discrepancy. No records of price change were found by the agent. Furthermore, the customer was offered to void the tickets along with the transaction - passenger decided not to void the transaction.3. We have verified the booking for any fare changes (as claimed by the customer that Justfly changed it 2 times after the ticket has been issued). No changes whatsoever were done to the booking by Justfly. In fact we did contact American Airlines and were informed that no booking class changes or fare changes have occurred from the time the tickets were purchased (28OCT17 at 10:12 PM EST). As well the airline has confirmed that on 29OCT17 and on 30OCT17 it was them who updated the booking by reconfirming the flight schedule.4. There was no travel insurance purchased on 28OCT17, it was purchased by the customer on 07NOV17 using our self-serve tool. Later that day we were requested to cancel it.   We are unable to offer the refund of the total amount you are requesting as we need to abide by the airline fare rules and according to the American Airlines fare rules for these tickets, the tickets are non-refundable. The transaction void possibility was offered on 29OCT17 and was declined by the consumer, unfortunately the airline gives only a 24 hour window to void the tickets, making it not possible at this stage. 
There is no further action we can provide, therefore we consider the file resolved.Best regards,Customer Care Team

Complaint: [redacted]I am rejecting this response because:
This is still not resolved.Sincerely,Sara[redacted]

Good day,
Thank you for your message and feedback. We utilize this for coaching our agents. 
One of our Customer Care Representatives has reviewed your file. There was a delay in re-issuing the exchange tickets on our part. We apologize for the inconvenience of this and have offered the...

refund requested. 
The refund is in progress and will be returned to you shortly. 
We consider this file resolved. 
Best regards,
Customer Care team

Good day,
Thank you for your message and feedback.
One of our Customer Care Representatives has been in touch with you to finalize the change of dates as requested. The new itinerary was emailed to you at the beginning of November. 
There is no further action we can provide, therefore we...

consider the file closed. 
Best regards,
Customer Care Team

Good day,
Thank you for your message.
One of our Customer Care Representative has reviewed your file and contacted you with the options avail. We have reviewed with the airline and they are unwilling to provide a refund but have offered an exchange which you refused. 
Furthermore, we see...

that you have filled a Chargeback with your bank therefore we are unable to proceed with this file until this judgement is made. 
Since we are unable to action anything, we would need to close this file. 
Best regards,
Customer Care Team

Good day!
Thank you for your message.
As discussed with our Customer Care Representative, we have reviewed your complaint and contacted the airline on your behalf. We have confirmed that Delta will be processing a full refund due to changes that Royal Air Maroc and Alitalia had that caused the...

delays and missed connection.    There is a delay in 2 billing cycles to receive the refund from the airline. 
There is no further action we can provide on our end, therefore we consider the file resolved.
Best regards,
Customer Care Team

Good day,
Thank you for your message.
As mentioned, we have reviewed the file and together with our suppliers, we have been able to get you the flight that you have requested. 
We have already reissued the tickets and sent them to you yesterday. 
There is no further action required,...

therefore we consider the file resolved. 
Best regards,
Customer Care Team