Bowman Contracting CO

Good day, Thank you for your message We apologize for the inconvenience when trying to rebook your flightAs mentioned by our customer care representative, we have reconfirmed with the airline that the Future Travel Credit is aloud to be used as requested with re-routing permitted We have made sure to highlight this fact in your file for any agent to be able to see, so please go ahead with your booking There is no further action we can provide, therefore we consider the file resolved Best regards, Customer Care Team

We have re-issued this passenger’s tickets with the name correctionPerson still rejected our response In this case, what can we do as we have done our part on the claim reason requestedThere would be nothing left to add to the file

Good day, Thank you for your messageWe use your feedback for coaching purposes As discussed with our customer care representative, we have reviewed your file and complaint and we have offered a travel credit until March 17, There are several calls to our agents requesting different information but if you would like to search for dates of travel, please contact us to see what the options are There are no further action we can provide as we have done our part in resolving the issueWe consider the file closed Best regards, Customer Care Team

Good day, Thank you for your message As discussed with our Customer Care Representative, according to the records, the call came in right before the departure as you were refused boardingThis was due to the error made in the nameAt that point, there is no way to re-issue the ticket as name correction was not allowedOur phone agent gave the proper direction is stating we can refund the ticket minus the airline penalties and there was a refusal from your end There is insurance on your file, so it was suggested to see if there could be a refund through them but we cannot guarantee this We have phoned and sent an emails for a follto no avail We consider the file closed as we can not action anything further until we receive your email response Best regards, Customer Care Team

Good day, Thank you for your message and feedback We apologize for the delayOne of our Customer Care Representatives is currently working on your booking We will revert back shortly with a response Best regards, Customer Care Team

Good day! We have received a copy of the complaint you lodged pertaining to your recent booking A review of your file reveals that this was a booking that you made outside the hour cancellation periodAlso as our Customer Care Representative has mentioned, the hour cancellation is only activated with the Best Price Guarantee offerOtherwise, there is only hours to cancel We sincerely apologize for the inconvenience but we are not able to offer you the compensation you are seeking due to this information There is no action required on our part, so we consider this file resolved on our end Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,Customer Care Team

Good day, As we apologize that we are not able to refund you as requestedWe as an agency need to abide by the airline rules and in this case, the Insurance company has refused your claim as wellWe are unable to offer a refund that is refused by both our partners We have given you all the information needed to be able to attempt a refund directly to the airline as this is the best we are able to offer in this situation There is no further action we can provide, therefore we consider the file closed Best regards, Customer Care Team

Good day, Thanks for sharing the details of your recent booking experience with usWe will take that feedback for coaching purposes As already discussed with our agent, we were able to take action on your file, and process the refund for the seat assignment We apologize for the inconvenience that this matter caused your travel plans.At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards, Customer Care Team

Complaint: [redacted] I am rejecting this response because: I want the matter fully resolved before I accept anything, I don't have time to beat around the bush or chase after them.Sincerely, [redacted]

As stated previously, we reviewed all the notes and there was no error made by our agentsThere were penalty fees attached to the cancellation as there is on any cancellation Our phone agent gave all the details and options to the passenger and there was a verbal agreement to cancelOnce this action is done, the fees would apply and there would not be any way to reverse this action The tickets have already been refunded and the passenger is attempting to get the penalties refunded as well There is no action we can provide here therefore we consider it closed

Complaint: [redacted] I am rejecting this response because: A representative did reach out to me, but offered no reasonable accomodationHere are the facts: Justfly [redacted] wants to charge me fees of $450, per ticket, to change the outgoing flight on a ticket valued at only approximately $This is absolutely ridiculous To make matters worse, when I call the airlines direct, they state that their contract with Justfly [redacted] does not allow them to change the tickets in any waywhich forces the consumer back to Justfly [redacted] and involves these arbitrary and unreasonable fees I could not be more dissatisfied with Justfly [redacted] and will advise everyone I know to avoid them at no costTheir business practices are unnethical, and unreasonable Sincerely,Nolan [redacted]

Complaint: [redacted] I am rejecting this response because: It's been a week since I received this message via Revdex.com, and I have not been contacted by Justfly*** Sincerely,Santo [redacted]

Good day, Thank you for your message We have reviewed your booking and can see that there was no charge for the cancellation that was put throughAlso, the refund has been sent for processing therefore there will be a credit on your card within 6-weeks There is no further action we can provide, therefore we consider the file closed Best regards, Customer Care team

Good day, Thank you for your message As mentioned by several of our agents, we have already voided the fees attached to your bookingThe only charge that is posted on your card is for the Purchase Guarantee which is what allowed the cancellationI have include your invoice and receipt here within with that one sole charge on the credit cardThe remaining amounts were either voided or refunded already and should be back on your card There is no further action we can provide, therefore we consider the file closed Best regards, Customer Care Team

Good day, Thank you once again for your feedback As stated by out Customer Care Representative, if you were to check our terms and conditions, it is clearly stated that we cannot guarantee seat assignment requestsAlso, when you book on Justfly.com, you have hours from the moment that the ticket is issued to cancel your booking without any penaltyFor the other hours, you can cancel, but fees appliesThis is the case with your booking Regarding fees applied for seat assignment by the airline, some provide seats without additional cost, some others do notWe do not have any control over airlines policies, this is why we strongly suggest you to verify with the airline what is involved There is nothing further we can offer as we have already waived the fees that were charged by usWe consider the file closed Best regards, Customer Care Team

Good day, Thank you for your message and feedbackWe will provide it to our IT team for the site That being said, the outcome still remains the same as we do not have your fundsWe are an agency and the airline is the one that has charged you as you may see on your cardWe are unable to refund a non-refundable ticket As we apologize for your inconvenience, we are unable to refund you and consider the file closed Best regards, Customer Care Team

Good day, Thanks for sharing the details of your recent booking experience with usWe will take that feedback for coaching purposes As already discussed with our agent, we were able to take action on your fileWe have processed the refund as discussed with the details mentioned in your communications There is no further action we can provide, therefore we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards, Customer Care Team

Good day, Thanks for sharing the details of your recent booking experience with usWe will take that feedback for coaching purposes As discussed already with our customer care representative, we have received Qatar Airways approval to fully refund your ticket ( no penalty, no modification fees) The time frame is 6-weeks to receive back the funds in your credit card There is no action required on our part, so we consider this file resolved on our end.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards, Customer Care Team

Good day MrWoods, Thanks for sharing the details of your recent booking experience with usWe will take that feedback for coaching purposes As already discussed with our agent, we were able to take action on your file, and process the refund with Air ChinaYou should receive this refund on your card your account within billing cycles.At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards, Customer Care Team

Good day, Thank you for your message As per your conversation with our Customer Care Representative, we have offered to pay the fare difference for your ticket as a gesture of good will We consider the file resolved Best regards, Customer Care Team