Bowman Contracting CO

Good day, Thank you for your message As per your discussion with our Customer Care Representative, we have reviewed your file and complaintWe have informed you that there will be a full refund for the duplicate booking coming from the airlineThis may take up to weeks to be put back on your credit card There is no further action we can provide, therefore we consider the file resolved Again, thank you for your feedback Best regards, Customer Care Team

Good day, Thank you for your message Our customer care representative has been attempting a refund on your behalf from the airlineThe ticket is non-refundable but he is trying to get an exceptionThere is no guarantee but he will be in touch once we hear back Best regards, Customer Care Team

Complaint: [redacted] I am rejecting this response because: I have provided them the attached documents in this emailI’ve had two responses from them and in both responses they said they are investigating my claimIn addition, I have waited 2-days per responseSo at this time I cannot say they have responded with a satisfactory decisionIf anything, I’m still waiting on them to make a final decisionSincerely, [redacted]

Good day, Thank you for your message As per your discussion with our Customer Care Representative, we have verified with the airline and the tickets are already reissued with the exchange requested We consider the file closed Best regards, Customer Care Team

Good day, As previously stated, our Customer Care Representative was in touch with you to go over the details and assist in getting the proper tickets bookedFurthermore, for the inconvenience, we have offered the change fee to be able to book the travel dates requested There is no further action we can provide, therefore we consider the file closed Best regards, Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meSincerely, Jenna ***

Good morning [redacted] , Hope you are well We have this complaint that we cannot seem to get closed We have attempted to review this file with the passenger to no avail This passenger showed up at the check in counter too lateThis has no bearing on our ticket or process If the airline decides that this person is a No-show due to this late check-in, there is nothing we can do to change that factWe recommend to our passengers, that they should check in at least minutes prior to flight time There is nothing we can provide to satisfy the passengers request for compensation Thank you! ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI would appreciate it if the business would remove the seat selection section of their website as it is misleading to future consumersI do appreciate the refund of the booking fee which is the only thing within their control as the airline tickets are nonrefundableSincerely, Michael [redacted]

Good day, Thank you for your message One of our Customer Care Representatives is currently looking at your booking and we will revert back soon Thank you for your patience Best regards, Customer Care Team

Good day, We are looking over your comments once more with the airlines and will revert back shortly Thank you, Customer Care Team

Good day, We sympathize with the situation of your dog and we are sorry to hear thatUnfortunately as stated by our agents and our escalations team, there is no option to get a refund in this matter as there is no coverage for pets We sincerely apologize but we are unable to provide you a refund in this matter There is no further action we can provide, therefore we consider the file closed Best regards, Customer Care Team

Good day, Thank you for your message As mentioned, we have reviewed the file and together with our suppliers, we have been able to get you the flight that you have requested We have already reissued the tickets and sent them to you yesterday There is no further action required, therefore we consider the file resolved Best regards, Customer Care Team

From: [redacted] Sent: Saturday, February 25, 7:PM To: info [redacted] Subject: Re: You have a New Message from Revdex.com Serving San Francisco Bay Area and Northern Coastal California, Complaint [redacted] Dear Revdex.com, Just a note to let you know that I did indeed receive a full refund from Justfly It wasn't easy, and I'm sure filing a complaint with you folks helped Thanks much! Sincerely, David [redacted]

Complaint: [redacted] I am rejecting this response because: I got contacted by somebody from JustFlyRepresentative was telling me that I was wrong and that booking the ticket does not guarantee the priceI asked around and asked travel agent as wellOnce booking is confirmed the price is locked and should be guaranteed because it's essentially a contractYou offered, I accepted and you should deliver and you did NOT deliverits a br arch of a contract on your part Sincerely,Sergei Kochlatyi

From: [redacted] Sent: Wednesday, July 12, 10:AMTo: JustFly < [redacted] >Cc: info < [redacted] >Subject: Re: You have a New Message from Revdex.com Serving San Francisco Bay Area and Northern Coastal California, Consumer Complaint # [redacted] Good afternoon, Your email states that there are two attachments I do believe that such statement was made erronioulsy, there is nothing attached to this email Please re send with attachments Thank you, From: JustFly < [redacted] >To: [redacted] Sent: Wednesday, July 12, 1:PMSubject: Re: You have a New Message from Revdex.com Serving San Francisco Bay Area and Northern Coastal California, Consumer Complaint # [redacted] Good day, Re your complaint sent via Revdex.com we would like to clarify that the booking was made online and usually our system provides you with the best offer first marked in the top corner We found a better price for your trip on alternate dates and you terminate your reservation you received a checkup page as per attached documents to verify your booking N.Battached documents Document is the alternate date Document ist the checkup page before you agree and terminate your reservation As a good will, we can refund the amount 75$ of the mod fee, about your request to refund the tickets we regret to refund the ticket due the tickets are non-refundable Thanks you Just Fly Team On Wed, Jul at 1:PM , JustFly < [redacted] > wrote: Good day, Re your complaint sent via Revdex.com we would like to clarify that the booking was made online and usually our system provides you with the best offer first marked in the top corner We found a better price for your trip on alternate dates and you terminate your reservation you received a checkup page as per attached documents to verify your booking N.Battached documents Document is the alternate date Document ist the checkup page before you agree and terminate your reservation As a good will, we can refund the amount 75$ of the mod fee, about your request to refund the tickets we regret to refund the ticket due the tickets are non-refundable Thanks you Just Fly Team

Good day, Thank you for your message One of our Customer Care Representatives is currently working on your fileThere is a surplus of calls at the moment due to the weather conditions all over the world She will revert back shortly We thank you for your patience Best regards, Customer Care Team

Good day, Thank you for your message One of our Customer Care Representatives has reviewed your bookingWe do sympathize with your medical condition The ticket that was purchased was a non-refundable one and there was a hour ruling to make a free cancellation, after which the fare rules of the airline applyAs an agency, we need to abide by the airline rules We do apologize for the inconvenience of the situation but we are unable to offer the compensation you are requesting We consider the file closed Best regards, Customer Care Team

This is the exact response I received in my initial complaint Justfly [redacted] never sent a refund Waiting 6-weeks is not sufficient in any case They are clearly attempting to buy time until credit card disputes can no longer be processed and comouter databases are purged Complaint: [redacted] I am rejecting this response because:Sincerely,Cyrus [redacted]

Good day, Thank you for your message As mentioned by our customer care representative, we are in process of retrieving the call to review furtherShe will revert back as soon as possible with a response of the findings Best regards, Customer Care Team

Complaint: [redacted] I am rejecting this response because: Justfly blames the issue on a third party, the airline, however Justfly sold me the airline ticket that had an impossible connection between flights The flights were on time, however the ticket was not physically possible to complete because Justfly sold a ticket with too short of a connection between flights As the vendor that I exchanged commerce with, this shortfall is their responsibility, not a third party, nor my responsibility Once I was not able to make the second connection, I contacted Justfly, and the only solution they offered was to sell me entire new ticket for several thousand dollars This is clearly a scam where they sell impossible tickets, and then when the customer is stuck in a foreign country, jet lagged, and in a hurry to get to their destination, they are forced to pay Justfly additional money for a new ticket I am still requesting the refund.Sincerely,Sunny ***