BottleDrop

In the past several weeks, I have begun to notice that I am not receiving full credit for my green bag deposits.
I have had three bags where I have gotten $2-3 less in credit than I deposited.
I drop my green bags through the outside door.

This is by far the worst company I've ever had the displeasure of dealing with. They NEVER answer their customer service line, their machines are already down, they don't respond to any emails and they lock your account for no reason at all. I've had to travel miles just to accomplish something that SHOULD have been an ready rest locally. I'm disabled ok a very restricted income and this is how I supplement my income. They have made my life a living nightmare trying to deal with the lack of brains this company is run by.

Left two bags on cans at fred meyer bottle drop canby oregon 5/29/20. only credited for one bag.

I left three bags in front with the security guard and two other patrons I have a witness my current Redemption and credit into my account does not match the actual amount that I had with my cans and my recyclable plastics in bottles

If I could rate this company with a ZERO (0) I would do so. I joined their service in Forest Grove, OR, on May 15, 2020. On my very first visit I brought in two full bags of containers. I followed their guidelines: rinsed containers, no crushed cans, all had the OR 10-cent stamp, and I had attached the labels they had given me when I signed up.. A day later, I checked my account online. It showed only ONE bag was accounted for. I called and spoke to a customer service agent. I was told I might have to wait up to 7 days before it was posted to my account.

After six days there was still no credit for the second bag. I was getting a bad feeling about these guys. I sent an email with my concerns. They sent an automated email back stating that they had received my email and that someone would get back to me soon. That did not happen. I had three more full bags that I needed to bring in, but decided this time to count all the containers in each bag and write it down. Again, I followed all their guidelines. I dropped my bags off. Then watched my account online. The same thing happened. They only credited me for TWO of the three bags. The first bag STILL had not been credited. The bag that was not credited this time had 49 containers it. Now they owe me AT LEAST $4.90. As of today, June 3, 2020, there is still no credit on my account for either of the missing bags. I tried to call, but the wait time was too long and I had to hang up. I wrote them another email explaining that I was going to write negative reviews and contact the Revdex.com. I do not recommend this service to anyone.

I returned in the 5 green bags of about 380 to 400 cans and bottles and have $13:30 on account?
That's a rip off.

Zero Stars this company is not very customer friendly I'm a patient guy but they do not respond to phone calls or emails I have called 5 times and emailed twice in the last 8 days and left messages all 5 times and no return calls and no emails except for the automated one saying they received the email. I am new to bottledrop and I deposited 3 bag and the stickers were on the bags and only receivd credit for one.

They were racist, they took another persons word before us, and didn’t even listen to us. And then they said “ We saw you didn’t come here, you weren’t the nine.” YOU WEREN'T EVEN HERE!!! They were very rude, they had no proof of what they were saying, and the officers just listened to what the other people said, this place is racist, do not go here! This is a horrible place, one star is all this place deserves, they listened to everyone but the people who were getting accused of stuff nobody had proof of. I just think you should work on who you hire and not some racist pieces of crap. They were abusing there rights as workers

Bottle Drop's counts are often times a ripoff. I am so tired of turning in completely full green bags of cans and being paid as if there were only 1/3 to 1/2 of the actual counts. I have had 1 realistic count and the rest were way way shorted, and yes the bag was secured properly and not overstuffed and were not ripped when I deposited them. I have talked to others that complain of the same issue. Somebody is ripping people off and I am sick of it.

In the month of April I had dropped off 2 bags full of cans and bottles, mainly water bottles- and since then, I have only gotten a credit of $1.90! There is no way...I would only put 19 cans/bottles in a big green bag, that cost $2.00 for 10 bags, and $0.40 processing fee. I have dropped 21 bags total, since using their service, and at list 15 have been miscounted by 10-30 shortage. I ended up taking a lost for those bags, whether it was off by $1.50-$3.00 (no one credited me.) Prior to dropping off my bags, I always secure my bags and Knot it shut, and tight. I always count my cans and write the number On my bags, then calculate my refund after the 40 cent fee. I have complained a couple of those times, but no one ever replied. This time.... I won’t let 55 cans plus another 78 get “miscounted,” for. This company is practically fraud! I hate to make a big deal of this, but the dollars add up. As well as my time. In hard times like now, I count on every “penny.” I paid for the processing 10cent bottles, the green bags, and 40 cent processing fee....so why can’t they at least return MY OWN MONEY. I know that I am not the only one they rip off, but I’m definitely the one to notice. Call me cheap for complaining about $15-$20, but that small amount is needed more then ever for a single mom of 3 kids, and covid 19 school closures.

Well it’s not fair people bring in a large bag and then people feeding them more bags and by passing the line not right or people going in to get a cart before the people who have been waiting can get one.

bottle drop doors at he safeway on jefferson ( downtown portland ) have been broken for over a week, Store management has called them several times and bottle drop ignores the problem . It appears they are trying to discourage people from recycling so that even though people pay deposits, bottle drop does not have to pay it back , therefore increasing their profits and discouraging people from recycling. Funny how this happens at the same time they limit the amount of cans you can return to 24. if I understand the law , they can only limit the cans to 24 if there is the option of using a redemption center. They should either fix the doors or remove the limits. I hope oregon can find an alternative to this scam run by this clearly incompetent and rip off company. REcycling is important for many reasons. oregon deserves a working and fair system

I had signed up for a BottleDrop account in July, 2018 at a BottleDrop center. I received a confirmation email, including a link to set up my account online. The hyperlink in the email didn't work, so I didn't set up my online account online. Now it's 20 months later and I need to access my account to print labels for BottleDrop bags, in order that my returnable containers get credited to my account. I have called customer service, but they never have anyone available (you're on hold for 10 minutes then the system says there are too many calls and drops your call). They have not responded to my emails as well. Also, I just downloaded the app, but the app has numerous issues, including the coding for requesting a new password (even though I never created a password due to the broken hyperlink in the original email) not being correct.

My account currently has a little over $50 in it, so at this point I believe that not allowing access to my balance may be criminal in nature. The main problem is that BottleDrop is run by the distributors, so it is in their best interest to not pay you, as then they can still collect interest on unpaid balances, and their is no incentive for them to provide assistance to their customers. I'm filing this complaint to document this issue which no doubt has been faced by others.

Every time I use the bottle drop service some of my goods disappear and I dont receive any returned deposit as the service is required to do. This happens almost without exception. This time I returned 3 bags and only received my deposit credit for two. Somehow a bag of 94 cans vanished. I would like my state mandated deposit back and mostly would like my deposit goods to stop disappearing.

If I could pick no stars I would. This business is straight up theft. I’ve had entire bags with $8 worth of deposits just never show up in my account. I emailed and never heard back. Save your money. I’d rather give my cans to the needy than have some business rip me off. They need to be investigated.

It looks like everyone has a problem with Oregon bottle drop. how long do you let this go on before you file a class action lawsuit or audit them through the department of Justice?
I have dealt with them every month for over a year. After they ripped me off for multiple bags now count all the bottles inside, write the total dollar amount on the outside of the bag, photograph each tag.

It's been 3 weeks. Three unanswered emails. Five missing bags totaling $12.10.

give us some help here you know they're ripping this money off and giving it to their corporate board.

Bottle drop, in a two period I submitted 3 bags of bottles and did not get credit for them. After I noticed the first two I started taking pictures of my tags on the bags before I turn them in. I contacted them about it and they said they would watch my account. I turned in a 4th bag and it was counted and put into my account within 4 hours. I emailed them again and said that someone is either stealing or their machine is broken, never got a response.

Under counts every bag if they count the bag at all, doesn't credit back full refund of deposit on bottles delivered

Please consider taking your recyclables anywhere else. This place has lied and cheated myself as well as other neighbors and members of the community out of their rightfully due funds for turning in recycled goods. The other complaints and reports on this Revdex.com site speak for themselves. Only go here if you are ready to deal with incompetent, dishonest staff, and broken deposit machines. Oh. And they don't give you all of your refund. BEWARE!

I highly suggest picking anywhere else to recycle your aluminum, glass, and plastic. This place jipped us of $22 when we brought in several bags of our recyclables. They even have it on surveillance footage of how many we brought in and their machine that pays out for the vouchers was broken and they only paid for what was put in the machine before it broke and not for the remaining vouchers that were given which approximately added up to $22.
I've called Customer service at (503) 542-5252 and spoke to "Vicky" which was a joke. I asked for an update on the email I sent in to customer service at [email protected] and what d'ya know? They didn't have any evidence of my email that I sent in detailing the entire event. I asked for an update from the manager and she claimed to call and said that the vouchers were paid in full. Mind you, I never told "Vicky" the store location and she wasn't even able to tell me the manager's name of the location she called. They asked if I had a photos of the vouchers. I said "no. they were turned in to the staff at BottleDrop to be paid out on". and she said we will need photo evidence of the vouchers. I asked "you expect all of your customers to take photos of their vouchers before turning them into you" and she said "yes". Be wise and definitely go elsewhere. Dairy Mart lets you recycled up to 24 items per person I believe. BottleDrop didn't do anything to make this right and stole the money that we were due. Please remember to report your bad experiences to the Revdex.com as well. I've done everythign within my power to reason with this business and get the amount that we are rightfully due and they refuse to pay out and contiunue to lie and provide the worst customer service I have ever dealt with. BEWARE!!!!