Boston Best Rate Movers

We are sorry about any incident that occured on the move date, We would be happy to talk to the customer and we are surpriced that we had to learn about a customer concern online, we do have a customer service department as well as a claims department, we are happy to resolve any problem in...

accordance to the documentation sent to the customer at the time of booking and documentation signed on the day of the move as well as any claims. please feel free to contact the customer service department at ###-###-#### or our claims department at [redacted]

We are sorry that the customer feels that way, however all the emails sent to the customer as well as the conversation the customer had with the sales team say that deposits are not refundable and to think before booking, wether it is with in one minune or one day the rules are very clear and like...

any other business we do respect the rules in place.

The reason for this email is to inform you that Complaint #[redacted] has been resolved and Boston Flat rate Movers came to an agreement with the customer in regards of a refund to resolve the problem with some damege goods.Please let us know if the

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[If you are rejecting the business's response please enter your rejection comments here.] When the lead mover was on the phone with someone named [redacted], I wanted to speak with him.  If I couldn't speak to him while the mover was in my house, how was I to know to call a customer service department.  I thought [redacted] was his manager or something. Why couldn't I talk to someone at that time?  I can't call you today or tomorrow.  I have a house full of people. I want to know if you are going to credit me for the travel time and my broken things in some way and if the storage deal is actually true.
Regards,
[redacted]

We are sorry about the delay, however the contract does say 21 bussines days from the first available day that you are ready to receive delivery, also Boston Flat rate movers offered to refund the customer to have him call another moving company to transport their belongings to CA and customer has...

refused.
Due to the lack of volume to CA, we told the customer that if he can find a moving company that can deliver him faster we would refund the money that he paid, we told him in two diferent ocations.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint #[redacted]. Please add your rejection comments below. 
The business did not address the concerns that I have in their response. I am aware that the business uses the number of hours times a rate to charge customers. My problem is that the hours that were booked were decided BEFORE any moving actually took place and not actually on the time that it took to move. Further, by deciding the time that it takes to complete a move is a self-fulfilling prophecy, meaning that the movers will move as slow (or fast) as they can to acheive the goal. The fact that the movers clearly did not move as quickly as they could have done to complete the first part of my move is clearly demonstrated by the fact that the second part of my move took the far-more reasonable 2 hours. Again, I would also like to reiterate that I have moved several times in the past few years and even with more items and fewer movers in my previous moves (which includes a cross-country move and long-haul carries), my items have ALWAYS been able to be loaded (including any additional protection) / unloaded in ~2 hours or less. Finally, the company has said nothing about addressing the travel time which they have listed as 1 hour per move (2 hours total) when their own manager admitted that I was over charged because travel time was expected to be at most 15-20 minutes. This company purposefully took more time than was necessary and I object to being charged for this. Further, there was abolutely no need to protect my items more than I had already done. There were no glasses or pictures for them to even begin to think about using china boxes or picture boxes. which are the most egregious  examples of this company's flagrant desire to overcharge me for moving materials. All of my items were packed in plastic boxes. There simply was no need for additional moving items. Even if there was a "need" for it in the eyes of the moving company, my expectation would have been that the matter would have been discussed with me - the owner of the items and thus the one with the most interest in the items' protection - before protecting the materials. Again, had someone discussed the matter with me, they would have learned that I did NOT want additional packaging because I had already packed the items such that additional protection would not have been be necessary and because I am aware of the ridiculous mark-up rates that moving companies have for moving materials. As previously mentioned, I have moved several times in the past few years. I know the items that I have and I know the amount of protection that I believe is necessary for each individual item / box. Finally, the company has done / said nothing to address the fact that I ASKED the movers if there would be charges for the moving materials and was told "NO." There is no reason why the employees of this company should have added additional material to my move without my direct consent except to charge me more money than is necessary.This is a company that had the opportunity to contact me both through my representative and through their own personal phone records and yet they did not choose to do so. The company used the fact that I was out of the country and thus had little opportunity to stop their activities that they were clearly using to their advantage. I wholly object to the $186 charge for the moving materials and the additional time charges worth $294.50 and continue to request a refund effective immediately.Regards, [redacted]

They did not make it clear during the phone conversation that the movers could show up 4 hours after the time I scheduled. The time one schedules for a move is a major consideration and they did not make it clear during the phone conversation that this was a 4 hour window. Saying one thing and changing it in the email is a bait and switch tactic. The Revdex.com should make sure that this complaint is listed on their website.
 
Regards,

The client asked the movers about the phone when they when the movers arrived at the delivery place, The movers did not know what the client was talking about and proceeded to ask the customer to search them search the truck, or call the phone maybe they just miss placed but she did not want to do...

that, the movers also asked her to call the police to have them search the truck and the movers and she did not want to.  The customer leaved a voicemail at the dispatch office asking for the phone the dispatcher called her multiple times and leaved voicemails and the customer never returned the calls.This is the first time that someone complain about anything missing, all of our movers have been with us for many years and no one has ever complained about them.I am the manager at Boston Flat rate Movers and I have been in the industry for many years and worked with diferent companies and in most cases customer call or complain about something missing they end up find it and not say anything until we call them, With this customer We have tried calling multiple times and leaved messages with mo answer or response.

Your driver called into dispatch prior to 5pm to report they were done and left my apartment.  This is completely ridiculous, please look into your dispatch records and see where this truck/movers reported to after my move and you will see VERY clearly that they were gone prior to 5pm.  I spoke [redacted] your customer service rep over 2 weeks ago who claimed he was going to do this and call me back by 2pm on that day.. . . still haven't heard from him which suggests to me you just ignore customer complaints.   Additionally, when the driver arrived he wrote down the time and then I never saw that piece of paper again - is a departure time included?  If so, it may have been falsified b/c they were gone before 5pm.

According to our records, the movers arrived the customer place at 2:30 PM and finish unloading at 6:00 PM both signed bu the customer plus travel time of 1 hour.
Rules and regulations indicate that the balance are collected before unloading, if you were charged at 4:05 PM it means that the movers still had to unload the goods into the new place. Again we are happy to provide all the documents we have.

We are sorry that we could not deliver the goods when you wanted us to, unfortunetely it is the nature of the bussines even when we do everything in our power to deliver goods as soon as possible, we can not guarantee deliveries as it says in our paperwork, again we are sorry and we are going to keep making an effort to deliver your goods as soon as we can.