Boston Best Rate Movers

We are sorry about the delay, however the contract does say bussines days from the first available day that you are ready to receive delivery, also Boston Flat rate movers offered to refund the customer to have him call another moving company to transport their belongings to CA and customer has refused Due to the lack of volume to CA, we told the customer that if he can find a moving company that can deliver him faster we would refund the money that he paid, we told him in two diferent ocations

We are sorry that the customer feels that way, however all the emails sent to the customer as well as the conversation the customer had with the sales team say that deposits are not refundable and to think before booking, wether it is with in one minune or one day the rules are very clear and like any other business we do respect the rules in place

The reason for this email is to inform you that Complaint # [redacted] has been resolved and Boston Flat rate Movers came to an agreement with the customer in regards of a refund to resolve the problem with some damege goods.Please let us know if the

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [If you are rejecting the business's response please enter your rejection comments here.] When the lead mover was on the phone with someone named ***, I wanted to speak with him If I couldn't speak to him while the mover was in my house, how was I to know to call a customer service department I thought [redacted] was his manager or somethingWhy couldn't I talk to someone at that time? I can't call you today or tomorrow I have a house full of peopleI want to know if you are going to credit me for the travel time and my broken things in some way and if the storage deal is actually true Regards, [redacted] ***

Your driver called into dispatch prior to 5pm to report they were done and left my apartment This is completely ridiculous, please look into your dispatch records and see where this truck/movers reported to after my move and you will see VERY clearly that they were gone prior to 5pm I spoke [redacted] your customer service rep over weeks ago who claimed he was going to do this and call me back by 2pm on that daystill haven't heard from him which suggests to me you just ignore customer complaints Additionally, when the driver arrived he wrote down the time and then I never saw that piece of paper again - is a departure time included? If so, it may have been falsified b/c they were gone before 5pm

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below The business did not address the concerns that I have in their responseI am aware that the business uses the number of hours times a rate to charge customersMy problem is that the hours that were booked were decided BEFORE any moving actually took place and not actually on the time that it took to moveFurther, by deciding the time that it takes to complete a move is a self-fulfilling prophecy, meaning that the movers will move as slow (or fast) as they can to acheive the goalThe fact that the movers clearly did not move as quickly as they could have done to complete the first part of my move is clearly demonstrated by the fact that the second part of my move took the far-more reasonable hoursAgain, I would also like to reiterate that I have moved several times in the past few years and even with more items and fewer movers in my previous moves (which includes a cross-country move and long-haul carries), my items have ALWAYS been able to be loaded (including any additional protection) / unloaded in ~hours or lessFinally, the company has said nothing about addressing the travel time which they have listed as hour per move (hours total) when their own manager admitted that I was over charged because travel time was expected to be at most 15-minutesThis company purposefully took more time than was necessary and I object to being charged for thisFurther, there was abolutely no need to protect my items more than I had already doneThere were no glasses or pictures for them to even begin to think about using china boxes or picture boxeswhich are the most egregious examples of this company's flagrant desire to overcharge me for moving materialsAll of my items were packed in plastic boxesThere simply was no need for additional moving itemsEven if there was a "need" for it in the eyes of the moving company, my expectation would have been that the matter would have been discussed with me - the owner of the items and thus the one with the most interest in the items' protection - before protecting the materialsAgain, had someone discussed the matter with me, they would have learned that I did NOT want additional packaging because I had already packed the items such that additional protection would not have been be necessary and because I am aware of the ridiculous marates that moving companies have for moving materialsAs previously mentioned, I have moved several times in the past few yearsI know the items that I have and I know the amount of protection that I believe is necessary for each individual item / boxFinally, the company has done / said nothing to address the fact that I ASKED the movers if there would be charges for the moving materials and was told "NO." There is no reason why the employees of this company should have added additional material to my move without my direct consent except to charge me more money than is necessary.This is a company that had the opportunity to contact me both through my representative and through their own personal phone records and yet they did not choose to do soThe company used the fact that I was out of the country and thus had little opportunity to stop their activities that they were clearly using to their advantageI wholly object to the $charge for the moving materials and the additional time charges worth $and continue to request a refund effective immediately.Regards, [redacted]

The client asked the movers about the phone when they when the movers arrived at the delivery place, The movers did not know what the client was talking about and proceeded to ask the customer to search them search the truck, or call the phone maybe they just miss placed but she did not want to do that, the movers also asked her to call the police to have them search the truck and the movers and she did not want to The customer leaved a voicemail at the dispatch office asking for the phone the dispatcher called her multiple times and leaved voicemails and the customer never returned the calls.This is the first time that someone complain about anything missing, all of our movers have been with us for many years and no one has ever complained about them.I am the manager at Boston Flat rate Movers and I have been in the industry for many years and worked with diferent companies and in most cases customer call or complain about something missing they end up find it and not say anything until we call them, With this customer We have tried calling multiple times and leaved messages with mo answer or response

We are sorry, if you need to resolve any issues pleace contact the customer service department so that we can take care of any problems in accordance to the law.Fell free to contact us at Boston Flat Rate Movers customer service team at ###-###-####

.I believed that canceling the service within in minutes of placing the order and reading the confirming email would be sufficient to receive a full refundHowever, the other bad practice issue here is that you can't read the terms via there email until after you have made the deposit. When I read the email, I found they had changes the terms which were discussed over the phoneI had requested that the movers would be at the house by 3:pm on August However, the confirmation stated that the movers would show up between the hours of 3:pm and 7:pmI would have never agreed to having a hour window, waiting for them to show up.I should receive a full refund and there bait and switch tactics after they receive a deposit should be noted on the Revdex.com website
Regards,

We are sorry you feel this way as a customer, but yesterday 09/23/was the first time we heared a bout the pick up problem, if there is something that happened we need to know the day of the pick up
The dispatcher did give an aproximate day of arrival for the trailer going to FL, however we
can only give an estimate of arrival, which means an arrival time we can not guarantee the arrival of an wheeler that is driving such a long distance
*** flat rate movers does provide the information via email, that explain the we cant guarantee any delivery dates on long distance jobs
Also in all of our emails, paperwork on pick up, and our website does say that all deliveries are subject to Business days for deliveryThat is the information that the dispatcher told the customer based on the information provided to the customer and paperwork signed by the customer
The dispatcher also told the customer that he could give an estimate of arrival in FL but could not guarantee it, and that the drive will give the customer a call hours before he arrive plus hour before he arrive also offered the customer the drivers phone number for the customer to verify by herself that the driver is in Florida doing deliveries as he told her, but she declined
Again we are sorry you feel the way you feel as a customer

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint * *** Please add your rejection comments below.
Dear Revdex.com
A "sorry" from the business does not really solve any inconvenience caused to usThe business has had over days since the day of pick up (22nd May 2014) for scheduling and delivering the goodsNow at the time when they have reached the end of the contractual Date , All they say is a "Sorry" with still no confirmation on when they plan to actually transport the goods to CaliforniaWe facing challenges in our daily life because of the absence of the goods that are with the Moving company currently.
In case of failure to meet the date commitment, I seek a more better detailed action plan from the Moving company about the schedule of the delivery of goods and also would like to ask for compensation for all the inconvenience caused because of not meeting the date committed as per the contract.
Revdex.com team, I earnestly request your intervention in the matter
Regards,
*** ***

His furniture was already deliver as of yesterday

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** *** ***

We do charge all of the costomer the way we presented at the time of booking, all charges are based on an hourly rate times however many hours, also There is multiple use for dierent boxes, Example: Glass china cabinet, TVs, delicate pieces that need extra protection to ensure thre are no dameges on
the goods.Again we are sorry if you think other wise but as a company we are sure to tell all of our customer that the final bill will be determine by the number of hours worked plus travel time and any material used

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments belowI called the customer service office of the business to resolve the complaintThe guy said he will not attempt to resolve anything unless I remove this complaint from the Revdex.com I told him that I tried to speak with someone on the phone when the movers were at my residence and he says I should have called his office before reporting to Revdex.comI again asked if he was going to do about my broken thingsHe repeated that he would do nothing until I remove the Revdex.com complaint My feeling is that he is not going to do anything about my broken items or about the disclosure of feesI advised him that I talked to someone on the phone that gave me the fee amount for my move and was not told about a travel fee etcTheir phone system says that the calls are recorded, so they have a recording of what I was quotedI ended the call after trying to ascertain whether the free month of storage was an erroneous lie also He said there is a month free with a minimum amount of months
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint * *** Please add your rejection comments below. [If you are rejecting the business's response please enter your rejection comments here.]
Dear Team
We had place an order for this move in the month of April and Boston Flat Rate committed to pick the order on 22nd of May with a commitment to delivery the good in business day(see attachment 2),I had reached out to the business (see attachment 1) that I would be available to accept the household good picked by Boston Flat rate on 06/13/ As per the contract mentioned on the documents the Goods were committed to be delivered by days from day of pick up or 1st delivery date
pick up date: 22nd may (business days) --> 06/23/
or
1st delivery date: 13th June 2014(business days) --> 07/14/2014 .
Now with just business days left for the final committed day, the business, yesterday for the first time responded back with a message to refund the money and find a new mover. For over two weeks the business has blocked our phone numbers and we have been unable to contact them to get any information on our belongings. Yesterday when the police constable from *** *** department contacted the business, they told him that they would make sure that our goods reach us by 07/14/After a few hours of this communication, the Movers sent out an email to us stating that they would refund our total amount and that we should find new moversThey have been inconsistent with their decision
Now, the Goods picked from my location on 22nd may has been with the movers at his warehouse (over days)I have physically moved to California and I am not physically available to oversee the move to a new mover ( I believe this is necessary to avoid all liability issues between different movers)Also with the last minute surprise from Boston Flat rate it is not possible for me to find a new mover to move the goods in a short interval .
I would expect Boston Flat Rate to meet their commitment as mentioned on the contract (see attachment 1& 2) to deliver goods by 07/14/
Regards,
*** ***

I reviewed my records after speaking with the business on the phone a mistake was made on the final form regarding the calculation of the time I understand that I made a mistake by signing the form with the incorrect calculations and I would have called that day to rectify this, but when the charge came through it was for the correct balance of $ for hours of moving(see attached documentation), hour of travel and $in supplies less my $deposit I assumed that your driver recognized the error and corrected it when putting in the credit card amount, which I was very grateful for My credit card was charged at 1:05pm PDT, which is actually 4:05pm EDT, meaning that they were done unloading before 5pm on Saturday, June 21st after arriving at 2:30pm

Again, We are very sorry, but that is why we say it by phone before the jobs are book, and we send an email confirmation of the non refundable deposit

We are sorry that we havd this delay, it is such of busy time of the year and we run a big operation, Your delivery is on the way to you and you will receive it in the next day or two
Again we are sarry about the delay

We are sorry about the inconvinience, However all paperwork signed by the customer indicate that the Foreman calculations are correct, We would be happy to present the paperwork if needed, where it explains all the charges and shows signatures on the total hours charged at the time the movers where
at the customers houseagain we are sorry for the confusion